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RadioShack Is Cleaning Up Its Stores in Bid to Revive Sales:

from origin-www.businessweek.com on September 3, 2013
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RadioShack Is Cleaning Up Its Stores in Bid to Revive Sales:

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RadioShack Is Cleaning Up Its Stores in Bid to Revive Sales:  
by K1CJS on September 3, 2013 Mail this to a friend!
As long as they keep pushing toys, cell phones and other junk items, they'll never be what they should be--a local electronics parts and supply center. If they would have stuck with that from the beginning, and then closed all the extraneous stores in the cities, having ONE store in each city instead of three, four or more, they wouldn't be having the problems they're having now.

They want to be a convenience store, but that isn't really what they were--or should be.

If they keep up and cut the store inventory by 1/4, (which will probably be most of the parts and some of the little sold goods) they can say good-bye to staying in business because the people who really keep them open--the electronics hobbiest--will simply stop going there.

IOW, good luck Radio Shack--you're going to need it.
 
RE: RadioShack Is Cleaning Up Its Stores in Bid to Revive Sa  
by K7CB on September 3, 2013 Mail this to a friend!
IMO, there isn't a thing Radio Shack can do to revive sales. They simply aren't relevant any longer, not with the proliferation of on-line retailers. They'll simply become another "try before you buy elsewhere" store.
 
RadioShack Is Cleaning Up Its Stores in Bid to Revive Sales:  
by KD0REQ on September 3, 2013 Mail this to a friend!
they're not going to pull it out trying to sell full-price iThingies against Wal-Mart pricing. I don't go there for iThingies. I go mostly for connectors, since they don't have much for parts any more. back in the early 80s, you couldn't elbow through the stores for all the people back in the parts aisles in back. the fun stuff was the closeouts and odd D/A type parts. half of the old stock is now in everybody's smartphones, and the rest was cable/adapter glue. they don't have metal cabinets any more. they don't have much of what I'm after any more. even online. afraid they hooked a couple generations on stuff you have to go to Mouser or Digi-Key for now.
 
RadioShack Is Cleaning Up Its Stores in Bid to Revive Sales:  
by AK0B on September 3, 2013 Mail this to a friend!
I don't feel sorry for them. They have treated the DIY electronic guy like dirty the last several years.

They wanted to be in the cell phone business so they made their bed let them sleep in it.

 
RE: RadioShack Is Cleaning Up Its Stores in Bid to Revive Sa  
by AF6AU on September 3, 2013 Mail this to a friend!
Wow here they go again... I worked for RS back in the late 70's (Covina #3601), and left about a year after they began with the trash-80. I think this is RS-reboot #4 since then.

Their issue is still the same, compared to a larger electronics retailer their prices were always high, so for the gear that RS wanted to sell, they were outgunned. At that time, in the East Los Angles area there were stereo shops and stores all over (like Federated) that would sell the same power/performance big ticket items for 30-50% less. RS did good during the mid 70's CB craze selling private labeled Uniden radios, and Tandy/Archer branded antennas and Coax, but that fizzled in time. Computers began okay, but again, their slowness to adapt/develop/upgrade at a decent price, killed that, You can only sell a TRS-80 for so long.

Even with Cell phones today, they are always top dollar in price, and 4 months behind. When even small town Wal-Marts carry better deals and newer designs, why go to RS?

RS also always ticked me off when they don't sell support/consumable things for items they sell. Example, replacement ear pads for their private branded Koss headphones they sold me a year prior.

There use to be a RS service center and district store just down Knott Blvd. in Garden Grove, Calif., all gone now. Last time I was there I went for 2 chassis boxes, no longer carry them, no more. That saddened me because those boxes were actually a deal.

That store morphed into a RS cell phone accessory store, then Phhht, gone. The service center as well.

RS used to say "We have the things to make your new stuff work", like cables for audio and TV hookups, TV antennas (what's that?), wall warts, batteries, replacement lamp bulbs, connectors, speakers, wire, cords. Today a lot of that was reduced to a single in-store cabinet.

I would think that a RS store in small-town USA would still survive if the manager had freedom of stock selection. People would still migrate to the large retailers for major items, but would still try Radio Shack for a roll of wire, small thin solder, an audio cable, wire connectors, replacement AA rechargable battery for the shaver, or a new bulb for a Mini-Maglight, things that you cannot find elsewhere.

I was in Home Depot, looking for a ceiling-fan motor capacitor. The Electrical Department takling head did not know what a motor capacitor was (no kidding!). After I explained, his words "Try Radio Shack". I about fell over.

POINT IS: to many Non-Electronic component savvy people, RS is still a place for Electronic parts gadgets, and gizmos. RS managment, take note to this, as you are not known to J.Q. Public for Phone accessories!

Remember the 2002 catalog with Terri Hatcher on the cover? You could order a DX70TD Alinco HF rig out of it, a RS branded 2m/440 HT, even 2M 25 watt mobiles. Not cheaply either. Such a selection today? No way. Perhaps that was their mistake, too much variety in everything.

They need to cut back, but not their reliable forte of the little things that make us stop by their stores. They need to cut the stuff that ends up as expensive, dead, and/or obsolete in 6 months inventory
. Get a hint RS, don't sell the same items that Wal-Mart, K-Mart, and Sears does. Keep selling things you have been selling steadily for many years like PL259's, RCA audio cable adaptors, soldering irons, 12 volt adaptors for the car, replacement phone chargers, a new wall wart for the kid's Nintendo, and I will come when I need a PA microphone, FM broadcast antenna, or a pocket digital recorder.

73's
AF6AU
 
RadioShack Is Cleaning Up Its Stores in Bid to Revive Sales:  
by K2PH on September 3, 2013 Mail this to a friend!
"You've got questions, we've got cellphones"
 
RE: RadioShack Is Cleaning Up Its Stores in Bid to Revive Sa  
by W8IFI on September 3, 2013 Mail this to a friend!
AF6AU pretty much nailed it. I live in what most city folks would call a rural area. In the largest local town there was a mall that contained most of the popular stores like KMart, Radio Shaft, large grocery store, Farm supply company, shoe store, etc. Leasing wasn't real expensive there. Well, a new mini mall was built right next to the Wal Mart and was expensive to lease, access in and out of the 4 lane was difficult and Radio Shack moved there and thought they could go toe to toe with Wal Mart. Their lease costs were double at the new place. Wal Mart had cameras, gps units, computers, TV's all for about 20% less than Radio Shack and only a half block away. For awhile if a manager wanted to stock a new item he had to have them shipped from another store and after he sold a certain number of the item they would let him stock them. So customers would find it wasn't in stock so they would go elsewhere rather than wait for 5 days till the other store decided to send the item. They dropped the ball on computers. They could have had an early lead. As an aside, I found that tractor and farm supply stores have some useful items reasonable. Like long rolls of wire, 12 volt sun powered systems, Gel type 12 volt batteries, electric fence insulators, tools. Worth checking out.
 
RE: RadioShack Is Cleaning Up Its Stores in Bid to Revive Sa  
by KC9WIP on September 4, 2013 Mail this to a friend!
What I think is interesting is that they started out as a mail order business in 1921 and it will be a similar business model that runs them out of business. The only hope of survival as I see it will be to rediscover their niche market and stick to it. Then hope that the customers will prefer to drive to their store and walk out with what they want having paid somewhere in the neighborhood of what they they would have paid from an online store with express shipping. Availability, immediacy, and price have to be in the mix. I'll order online if I can't get it at a local store at a good price or don't need it now.
 
RE: RadioShack Is Cleaning Up Its Stores in Bid to Revive Sa  
by K2GWK on September 4, 2013 Mail this to a friend!
Had Radio Shack stayed a parts, repair and electronics store I am afraid they would be gone today. They are a business and frankly they need to do whatever they need to do to make a profit for their stockholders and stay in business. There is not a single electronics store left on Long Island where someone can go and buy a part for a repair or build over the counter. The last one, T&M Electronics in Patchogue closed many years ago. There is just no money in it any more. It is much more profitable to run this type of business over the internet without the overhead of a brick and mortar store. Regardless what K1CJS thinks, Radio Shack has changed their focus to stay in business, not to cater to us Hams.
 
RadioShack Is Cleaning Up Its Stores in Bid to Revive Sales:  
by W4FSA on September 4, 2013 Mail this to a friend!
Hello #3601. I managed Chatsworth, then Burbank and finally Van Nuys Mall before getting a 250% pay hike to work offshore in the Gulf of Mexico. RatShak is like a Bi-Polar Schizoid on Addy. They cannot look at a floor plan further than next earnings call and strategic planning is only as far as the CEO's bonus.
We could never compete in L.A. with CBS, Federated and the likes, when the TRS-80 came out we screamed for software as business owners were ready to buy, but Fort Confusion never could see the light.

Sad

W4FSA
 
RadioShack Is Cleaning Up Its Stores in Bid to Revive Sales:  
by KA2DDX on September 5, 2013 Mail this to a friend!
many good points listed here -

I'd like to add what I've noticed at RS stores -

lots of employee turnover - seemingly on a monthly basis at times - employees not empowered to go the extra for the customer and the company - employees disinterested - and managers forced to work hellish hours to keep their jobs - leading to accelerated turnover - and complete loss of focus -

perfect formula for going out of business -
 
RE: RadioShack Is Cleaning Up Its Stores in Bid to Revive Sa  
by KG4RUL on September 5, 2013 Mail this to a friend!
First there was the renaming from "Radio Shack" to "The Shack" - a name that sounded more like a bar than a high-tech equipment store. Now they will be "cleaning" up the stores? Why go to Radio Shack (or whatever they are calling it today) when there is NOTHING unique there???
 
RadioShack Is Cleaning Up Its Stores in Bid to Revive Sales:  
by W7WQ on September 5, 2013 Mail this to a friend!
Cheap, junky crap. Don't bother.
 
RE: RadioShack Is Cleaning Up Its Stores in Bid to Revive Sa  
by KK6GNP on September 5, 2013 Mail this to a friend!
They need to get back to their roots, but update their focus. Today, there are tons of people getting into various avenues of DIY electronics that are mind blowing. Look over the internet at all the small robotics, small air and ground drones, Arduino, Raspberry Pi, "hacker friendly" devices, 3D printers, etc.

I go to Radio Shack now for ONE reason, and that's to see if they have the odd connector I need now and then, and I don't want to wait for ordering. If they carried some more modern DIY parts and kits, and maybe start getting more into serious hobby stuff, they would be able to completely rebrand themselves. We don't need another junk electronics store. What we need are local shops that can make DIY electronics fun and accessible again. The internet is absolutely buzzing with such things.

If you want to see what Radio Shack should be in 2013, visit sites like SparkFun: ( https://www.sparkfun.com/categories)
Or
YourDuino: ( http://yourduino.com/sunshop2/ )
 
RE: RadioShack Is Cleaning Up Its Stores in Bid to Revive Sa  
by NA5XX on September 5, 2013 Mail this to a friend!
Maybe if they had clerks with a little knowledge. I went in and asked for a 10 foot antenna mast. The clerk tried to hand me a "Rabbit Ears" antenna. The store used to actually sell quality products. Remember the HTX-202, 404, 212, 100. You could also buy components to build stuff. Now as mentioned it is telephones, batteries and toys. All low quality junk.
 
RadioShack Is Cleaning Up Its Stores in Bid to Revive Sales:  
by K1LDS on September 5, 2013 Mail this to a friend!
I used to go into Radio Shack weekly -- but that was in the 1970s. Now I go about 3 - 4 times per year, and they usually live down to my expectations.

I'm tired of staff who don't know a resistor from a capacitor, aren't really all that clear on the difference between AC and DC -- and are HAPPY in their ignorance.

There's something wrong with a world where Lafayette Radio and Henry Radio are gone, but a severely worthless Radio Shack is still around.

 
RadioShack Is Cleaning Up Its Stores in Bid to Revive Sales:  
by KA2DDX on September 6, 2013 Mail this to a friend!
I am reminded of the time I needed a pl-259 and didn't want to order one - so, I want to the local RS and a salesman walked up to me and asked to help me - I told him I wanted to buy a pl-259 connector - and he said "we don't sell none of that cb stuff" - I replied that a pl-259 is a common connector used by people is radio services other than cb and he said "we ain't got none of that" - I said "are you sure?" - he said "yeah, we don't carry none of that stuff" - I said "what's on that rack you're standing in front of?" - he turned around and I pointed to the rack with about 10 packages of pl-259 connectors - "oh" he said, "is that what you want?" -

good grief
 
RadioShack Is Cleaning Up Its Stores in Bid to Revive Sales:  
by WB8NUT on September 8, 2013 Mail this to a friend!
Like many, I worked at RS throughout my school years. The issues have not changed, but the products have. First, the stores were always dirty. We could not sell, manage, un-load stock and keep the place clean. Two, they always limited your stock. They would have a sale and give you two of an item and the demand would be 10+. The first rule of retail is never be out of stock. It is still the same today with popular items. Three, they do not understand who their customer is and what he/she buys. Four, it is OK to shift your product mix as the world changes, but you need to keep up with the basics that made you who you are - they seemed to have forgot that important fact. Five, RS differentiated itself by repairing what it sold when it broke. I don't think they do that any longer. Why would you give up on something that made you different and unique from the big-box retailers? Probably because they did not want to invest in the people and technology to repair modern electronics. Sixth, they go in and out of things too frequently. Once it was audio - mostly gone. Then it was computer - mostly gone. Then it was cell phone - mostly getting their butts kicked. For most of the time they had private label products. Some were good, some not so much. But they got away from that and it was pretty unique. The only thing is the selection of "Realistic" was a very poor choice. It just sounds bad. In addition, because of the way they pay, the turnover of personnel is incredible. There is no loyalty. There is no continuity of service to the customer. Thus many managers would lose their jobs for poor performance which was a result of not having enough stock to support demand. Finally, RS management NEVER talked to the employees in the store about what they needed to be successful. Management has no true insight into the customer and their needs because they don't listen to the employees who are in direct contact with their customers. In this day and age, that is a prescription for disaster. So in summary, while some things have changed since I worked there in the 70's, the reality is little has changed. In a very competitive world today, that can mean failure.
 
RE: RadioShack Is Cleaning Up Its Stores in Bid to Revive Sa  
by K1CJS on September 9, 2013 Mail this to a friend!
>>>K2GWK said:
Had Radio Shack stayed a parts, repair and electronics store I am afraid they would be gone today.... Regardless what K1CJS thinks, Radio Shack has changed their focus to stay in business, not to cater to us Hams.<<<

You didn't read my post well, did you? Today, there are ELECTRONIC HOBBIESTS that want kits, parts and other things that used to be right up radio Shack's alley. It isn't only the ham radio operator in that mix--he is only a fraction of the electronics hobbists group.

Kits for AM or FM radios, weather stations, sensors for garage parking, driveway monitors, radio controlled models, and many, many other things that the average Joe could put together for fun and relaxation--and have something useful come out of it used to be what Archer and Lafayette stores used to sell. The 'finished unit' type of electronics, things not usually carried by chain stores, could also bolster their bottom line.

If Radio Shack went back to that type of merchandise (like the proposed kits that the supposedly resurrected Heathkit Company are to offer) they would probably be able to start building their business back up--and that wouldn't count as only 'catering to us hams' now, would it?
 
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