Consumer Financial Protection Bureau
P.O. Box 4503
Iowa City, Iowa 52244
(855) 411-CFPB (2372)
TTY/TDD (855) 729-CFPB (2372)
Fax (855) 237-2392
8 a.m. – 8 p.m. Eastern, Monday–
180+ languages available
P.O. Box 294
Edgemont, SD 57735
To Whom It May Concern:
There is ongoing fraud facilitated
by PayPal through their "Send
money to friends and family"
As stated on their website and
"Send money to anyone with an
email address or mobile number and
it will go to their PayPal
account. If they don’t have an
account, they can create one
instantly, for free."
I personally know of three online
swap shops that I use, eHam.com,
QRZ.com and QTH.com, that are are
targeted by fraudulent sellers
offering radio equipment in reply
to "wanted" posts.
The perpetrator contacts the buyer
stating they have the wanted
item(s) and instructs the buyer to
use the PayPal "friends and
family" option to send payment.
Unbeknownst to the the buyer there
is no recourse through the PayPal
"Purchase Protection" or their so
called security they label as
"Your personal Fort Knox"
Many of the fraudulent
transactions involve the use of
similar email addresses.
eHam.com, QRZ.com and QTH.com is
primarily used by amateur radio
operators, also know as hams.
Amateur radio operators have an
FCC issued call sign. A recent
example of fraud was posted on
eHam involving the stolen call
sign K7WR with an email address of
perpetrator uses the stolen call
sign plus the name of the licensee
@ gmail.com. There have been at
least 20 reports on eHam alone in
the month of January 2016. I
presume the actual number of
fraudulent transactions has been
grossly under reported.
At the minimum PayPal should post
a clear message in large type on
their "Send money to friends and
family" that when actually buying
goods the sender most likely will
lose their money and have no
recourse with PayPal, their bank
or credit card company in the
event that the transaction turns
out to be fraudulent.
Furthermore I suggest their
labeling of their "security" as
"Your personal Fort Knox" is
false and deceptive which leads
their customers into a false sense
of security. Any multi-billion
dollar company in the 21st century
can protect their customers in a
far better way. As far as I am
concerned there is no valid
1) Post warnings in large type on
the PayPal website about how to
avoid fraud including but not
limited to money transfers.
Specifically: POST A WARNING IN
LARGE TYPE THAT STATES WHEN PAYING
FOR GOODS AND SERVICES BUT USING
THE FRIENDS AND FAMILY OPTION THE
PAYOR HAS NO RECOURSE WITH PAYPAL,
THEIR BANK OR CREDIT CARD COMPANY.
2) Have PayPal reimburse victims
who were defrauded.
3) Increase PayPal security
including monitoring known centers
of fraud such as Nigeria and IP
addresses known for fraud.
4) Have PayPal contact any and all
customers who used money transfer
or payment for goods or services
to any individual or entity that
has been found to be fraudulent
and request that customer to
notify PayPal if they had been a
victim of fraud.
Roger Wieler, N7YV
PLEASE DON'T CONTACT ME. CONTACT PAYPAL AND THE Consumer Financial