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Author Topic: RigExpert: A great company!  (Read 508 times)
PA4URK
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Posts: 1




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« on: June 28, 2017, 08:50:19 AM »

This review is not a review of the Rig Expert AA-30 antenna analyzer it self but for the company which produces it.
I bought my AA-30 about three years ago and I am ver happy with it.
It does what it needs to do however I had some problems with my laptop and the RigExpert software.
About six months ago I made a little mistake.
I connected accidentally my receiver to the analizer in stead of the antenna and after that the AA-30 didn't do his job anymore.
I contacted several suppliers in The Netherlands but no one had the experience to repair it and only one offered me to send it to the factory at high costs.
I decided to send an e-mail directly to the factory in Ukraïne and received a very friendly answer back within a day.
They offered me to send the broken AA-30 to Ukraïne for a free repair.
At the customs however the package was opened, they broke the batterycompartment and send it back to me.
RigExpert asked me to send the AA-30 once again and they repaired the analyzer and the battery compartment for free and send it back for free.
Even a couple of new batteries were included!
During my 35 year career as a radioamateur I never saw such an excellent service and can realy recommend this company and their products!
Rein Snoek, PA4URK
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NK7Z
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Posts: 1754


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« Reply #1 on: June 28, 2017, 09:03:13 AM »

At some point I will purchase a Rig Expert AA-230 Zoom and review it on my site...  I have had nothing but good dealings with them also.
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Thanks,
Dave
For reviews and setups see: http://www.nk7z.net
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