As the owner of Amateur Radio Supplies, I'm deeply sorry you had a bad experience with my company. Please feel free to email me directly at email@example.com
with EHAM in the title and I'll personally make any wrongs done right. We built the business on building a loyal customer base and I have no intentions of ruining that.
I have seen this reply from you in a few threads now. It would be nice to see responses from individuals who have emailed you with EHAM in the subject line as to whether their issues have been resolved.