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Author Topic: IDIOM PRESS - SCAF-1 - No Response to E-Mails / Phone Calls  (Read 9443 times)
N9LCD
Member

Posts: 169




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« Reply #15 on: March 24, 2013, 10:10:34 AM »

The accuracy of the response is more important than the speed.

Any incorrect responses is useless.  I'd rather have a slow, researched response than a "shoot from the hip" incorrect one.

N9LCD
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N4DSP
Member

Posts: 124




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« Reply #16 on: March 24, 2013, 01:46:58 PM »

Par for the course. Business as usual for Idiom Press!
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BOYSCLUBRADIO
Member

Posts: 6




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« Reply #17 on: March 25, 2013, 08:30:31 PM »

K3jls

I can tell you have never worked with ham radio operators.. that THINK they are the only ones that exist... so lets blast 'em for not being their... and get impatent.. and demanding...

I have bought lots of stuff from them... and they have been the best.. in meeting the orders.   So when you start whin'n about the service...your not getting... I begin to wonder if it might be the poster who is needing some cheese with that whine.

In defense of Bob... Jr.  ... I have to say that if that is your DEMANDING attitude... I would refund your money for the defermation of their business... and NOT ANSWER YOUR DEMANDING ranting and ravings.

 Roll Eyes    Shocked    Wink    Grin
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W7XU
Member

Posts: 3




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« Reply #18 on: March 27, 2013, 06:01:35 PM »

I bought a K-3 keyer from Idiom Press years ago with no problems.  Then, 2 or 3 years ago, the keyer acted up so I tried to contact Idiom Press for a replacement chip and possible upgrade to the K-5.  I eventually gave up -- I have not yet heard back from them.

From what I've heard, Idiom Press is not dishonest, just very poor at providing customer service.  If you feel that giving up after 3 years is being impatient, then I guess I'm impatient.
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K1CJS
Member

Posts: 6013




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« Reply #19 on: March 28, 2013, 04:58:14 AM »

I can tell you have never worked with ham radio operators.. that THINK they are the only ones that exist... so lets blast 'em for not being their... and get impatent.. and demanding...

I have bought lots of stuff from them... and they have been the best.. in meeting the orders.   So when you start whin'n about the service...your not getting... I begin to wonder if it might be the poster who is needing some cheese with that whine....

No, I can't agree.  There is absolutely nothing that excuses not acknowledging an e-mail, especially on a standing order.  A simple request for a projected shipping date isn't asking for too much.

Yes, some hams get a little demanding, ten days isn't a long time--except when you're the one waiting--but FOUR WEEKS??  That is WAY too long to go without an acknowledgement or a shipment.
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WY4J
Member

Posts: 110




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« Reply #20 on: March 31, 2013, 04:37:57 PM »

I don't know what would someone of you live in but good customer service keeps you in business. Treat your customers like crap and they will find someplace else to spend their money.

You respond to emails and voice mail messages the same day or no later than the next day. If you are too busy to do so, then you need to hire additional help.
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N0YXB
Member

Posts: 304




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« Reply #21 on: April 01, 2013, 09:51:11 AM »

I would refund your money for the defermation of their business... and NOT ANSWER YOUR DEMANDING ranting and ravings.

 Roll Eyes    Shocked    Wink    Grin

Not sure what "defermation" means, maybe it something to do with fermentation?  Anyway, expecting a reply to a phone call or email within four weeks is certainly not demanding.  Maybe the problem is that the emails and voicemails need to ferment a month or two before they can be responded to?

 Wink
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Vince
K6WHP
Member

Posts: 11




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« Reply #22 on: April 21, 2013, 05:06:10 PM »

..late to the dance on this thread and also -- from checking the history on Idiom Press -- apparently a decade late on experiencing their inattention. An internet search reveals this pattern of behavior dates back to 2003 -- father, son, whomever. Boy, I wish I had done my checking beforehand. Like Joe, the folks up in Oregon have my credit card number.

Like K3JLS, my experience was the same with the SCAF-1. I ordered two weeks after Joe and have not heard squat from them despite e-mails and phone call attempts. There is absolutely NO EXCUSE for this PERIOD. 

That said, I came across a SCAF-1 filter at the swap meet (as did Joe) and am looking for a copy of the manual as the unit plainly does not perform.

I would be grateful if anyone out there has a .pdf version of same they could send along.

TNX ES 72,

Bill, k6whp
k6whp -at- socal.rr.com
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W4QG
Member

Posts: 25




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« Reply #23 on: July 31, 2013, 05:21:15 AM »

Same issues here. Ordered a Rotor-EZ. Apparently my order fell into the abyss.
Despite repeated phone calls and emails. No acknowledgement from them what-so-ever.

Despite their good reputation as to the product quality. Their customer service leaves much to be desired.
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KG4RUL
Member

Posts: 2710


WWW

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« Reply #24 on: July 31, 2013, 01:48:23 PM »

I ordered a LogiTALKER voice keyer kit on Saturday, 27 July 2103 and received a notice of shipment, via priority mail, on Tuesday, 30 July.  Delivery is expected on 2 August.  What more could you ask for?
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