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Author Topic: beware of tube shop or Serge UT5JCW  (Read 4781 times)
KC5GTT
Member

Posts: 7




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« on: March 19, 2013, 05:07:04 PM »

Hello all,

I would like to say that i am not in the habit of flaming someone but this guy i will. I went to ebay and purchased a pair of gs35b tubes from a seller named Tube-Shop also known as Serge UT5JCW for the only reason that he offered a 14 day return. i usally buy from qro-parts with no problems. so i did get the tubes and yes one was bad. i emailed Serge UT5JCW and asked to exchange the bad tube. he said fine. meantime after thinking about it i desided it would be cheaper for both of us if i would just buy another tube without a cooler. 80 dollars to be exact. so today i went to his store on ebay and added the tube and a really neat little transverter board to my cart. guess what i have been blocked from buying from him and can not even contact him through ebay. after digging through old emails i find his address from the paypal payment. i email him and ask why i was blocked. here is his reply and quote

"To be hornest I can say you why. I always block the buyers when they return the goods.
You know there is an old tubes and sometimes we have no way to check how buyers use
them. Sometimes they broke the tubes by misusing them and then return
the tubes back. Here no way to change them so we lost the money.
To buy the tubes somewhere else.

---
With best regards, Serge UT5JCW "end quote.

i am not sure what to think of this. and hate to see another builder get burned. but just be warned about buying from Serge UT5JCW

--
Carey Lockhart, kc5gtt
Boerne Texas EL09pv
www.kc5gtt.com
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N9LCD
Member

Posts: 158




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« Reply #1 on: March 20, 2013, 08:47:49 AM »

File a complaint with PlayPal.  His advertising is FALSE!

And, if you use a credit card to fund PlayPal, write your card issuer and dispute the charge.  ou have good grounds:  He sold defective merchandise and won't accept a return as he said he would.

DON'T GET MAD.  GET EVEN!

N9LCD

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AA4PB
Member

Posts: 12666




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« Reply #2 on: March 20, 2013, 10:26:59 AM »

As I read it, he didn't refuse to accept the return. He just refused to sell you anything else. Not very good for customer relations - but I suppose he's been burned a few times before. I'd go ahead and take his offer to exchange the tube.

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KA5N
Member

Posts: 4380




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« Reply #3 on: March 20, 2013, 12:07:26 PM »

QRZ.COM indicates that this guy is in the Ukraine, so how much protection do our laws
have for U.S. persons?  If you return the tube and he warrantees it and then won't sell
to you anymore, that is his business and while a slimey thing to do, he is not required to
do business with you.  If you get your money back, just forget the whole episode and
be more wary in the future.  If you don't get your money back do the same thing.  It is
just not worth chasing the problem and throwing good money after bad.

73  Allen KA5N
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K1CJS
Member

Posts: 5855




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« Reply #4 on: March 20, 2013, 01:37:01 PM »

I can see your point--but I can see his too.  If he doesn't have a way to check them thoroughly and they seem good to him, he is saying that he can't be sure something didn't happen to the tube when you had it.  Could well be that something happened to it in shipment too.  Yes, I know that you probably didn't do anything to the tube, but with the amount of fraud and the shenanigans going on over the internet these days, and with the way some packages can be handled by shippers....  

He did ofter to exchange the tube, and he did offer an explanation.  If you want to, you could write him back and explain that instead of paying to return the tube, all you want to do is buy another tube.  Maybe he'll unblock you.  Maybe he'll even give you a break on the price.
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