Had you contacted me or asked for help on a forum of complaints, I would have been on N6YYI like stink on s?=*. He is less than an hour from me. Since QTH was shut down in August of 2012 and your problem was in November then it's hard to be a mind reader. Now you know what the problem is, I will forward you any info you may need in order to wash of the broad brush strokes.
Honestly Condy, don't you think that the people that were contacted were or should have been of the caliber to at least communicate one way or another on the situation?