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Author Topic: MFJ - What more can be said...  (Read 72834 times)
W9BKR
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Posts: 342




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« Reply #45 on: July 03, 2013, 08:29:37 AM »

Nope, they obviously don't have computers....
Amazing...I can find Heathkit manuals and just about everyone elses...even the rare stuff I have worked on over the years...

Looks like time to reverse engineer this thing....MFJ can't.
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K4FMH
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Posts: 253




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« Reply #46 on: July 03, 2013, 07:48:36 PM »

Wow, what a crock! Martin Jue has degrees in EE from Mississippi State and Ga Tech and was writing his PhD dissertation in EE when his company took off, keeping from receiving his doctorate. His department has been world leaders in computational fluid dynamics as well as developing the MPI computer protocol. Do you even know what these terms mean?

What MFJ does NOT have is a motive for catering to someone with a minor product (e.g., a voice keyer 20 years out of production; not a major product like a transceiver, etc.). For example, I have a Kenwood TS-940S transceiver. It's been out of production about the same period of time. I can find the owners manual on the Kenwood USA site. I used to own a minor product, the SM-220 scope. I can't find that product on their website. I haven't checked non-Kenwood websites. Is Kenwood incapable of reverse-engineering the SM-220? Sure they are capable! But why the hell would they? I'm sure that I wouldn't get much more from them than the same reply that the above person got from MFJ! So MFJ has tremendous talent amongst their engineers...and yes, they have quite a number of computers in their several factories...and are indeed capable of reverse-engineering a minor voice keyer. But, again, and like Kenwood USA, why the hell should they?

As the Three Stooges used to say, take a powder!

73,

Frank
K4FMH

Nope, they obviously don't have computers....
Amazing...I can find Heathkit manuals and just about everyone elses...even the rare stuff I have worked on over the years...

Looks like time to reverse engineer this thing....MFJ can't.
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KJ4DHI
Member

Posts: 39




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« Reply #47 on: July 05, 2013, 03:07:59 AM »

I too have had poor results with any new item I've purchased from MFJ. But, the used stuff of theirs I buy from other hams seems to work just fine.
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W4KVW
Member

Posts: 472




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« Reply #48 on: July 05, 2013, 03:28:25 PM »

Other than a light bulb every now & then I have had no issues with the MFJ gear I currently own or have owned in the past,NEW or USED!
 Smiley   Grin   Cheesy  {:>)  }:>)   Wink

Clayton
W4KVW
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KA2UUP
Member

Posts: 388




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« Reply #49 on: July 09, 2013, 10:21:04 AM »

MFJ-1270 TNC:  10 years old and still operational.
MFJ-1278 TNC:  12 years old and still operational.
Ameritron AL-811H:  Had a minor problem about 6 years ago, fixed and shipped back for $50 and still working like a champ.
Ameritron ATR-30 antenna matchbox:  No problems in 13 years.
MFJ 6-position antenna-radio switch:  No problems in 7 years.
MFJ-1798 multiband antenna:  I just ordered a replacement kit for the capacitance hat wire and arrived in the time promised.  BTW, the antenna is 13 year old, and still working.

So, my question is:  What is the problem with MFJ?  NONE!!!!! Grin
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K4FMH
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Posts: 253




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« Reply #50 on: July 10, 2013, 10:10:21 AM »

KA2UUP:

Well said!

We do not see similar stones thrown at Yaesu for dropping support, etc. The Big Three do not sell 2,000 products (90%+ manufactured/assembled in Starkville, MS with other products OEMed for others in the commercial radio sector). If they did, I wonder if a cold solder joint would happen or some screws would come loose or a technician would just screw up an order?

But on a regular basis, someone starts ones of these Lets Jump on MFJ threads and away we go. Give'em their due, criticize'em when there are facts in the table and you have bothered to RTFM! Just like one should do any other vendor.

73 and have fun doing our hobby,

Frank
K4FMH

MFJ-1270 TNC:  10 years old and still operational.
MFJ-1278 TNC:  12 years old and still operational.
Ameritron AL-811H:  Had a minor problem about 6 years ago, fixed and shipped back for $50 and still working like a champ.
Ameritron ATR-30 antenna matchbox:  No problems in 13 years.
MFJ 6-position antenna-radio switch:  No problems in 7 years.
MFJ-1798 multiband antenna:  I just ordered a replacement kit for the capacitance hat wire and arrived in the time promised.  BTW, the antenna is 13 year old, and still working.

So, my question is:  What is the problem with MFJ?  NONE!!!!! Grin
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W1JKA
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Posts: 1611




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« Reply #51 on: July 10, 2013, 11:31:08 AM »

How much more can be said about "What more can be said" about what already has been said?
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KA2UUP
Member

Posts: 388




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« Reply #52 on: July 16, 2013, 01:35:03 PM »

Gee, I wonder what is the problem.  I have had a MFJ-1798 in my back yard for 13 years with no problems.  The wire in the capacitance hat  finally broke.  I e-mailed MFJ on how to get the replacement copper tinned wire and within a day I had an answer.  I sent a letter with a copy of the e-mail and a check and within 7 days I had my wire kit.  As I have said before I have other MFJ H/W (MFJ-1270 and 1278 DSP, a microphone/TNC switch, a two microphone switch) and have had no problems in all these years.  Also, I have an Ameritron AL-811H which required some minor service and they did it for $60 (including shipping) and ATR-30 tuner which has served me very well for 12 years.  Am I just lucky?
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N5INP
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Posts: 709




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« Reply #53 on: July 20, 2013, 06:50:58 PM »

I got a MFJ-1754 dual band antenna after just getting back into the hobby. It seems to work well. It came with a hex wrench for the set screw that holds the vertical radiator in place. The wrench they sent with it wasn't the right size. It barely caught the edges of the hex screw and just bumped around the inside edges  of the set screw.

So I thought hmmm, no big deal I guess, I have a full set of both metric and inch standard hex wrenches, so I'll just use one of those. Here's the weird thing - none of them fit that hex set screw correctly. All were either too large or too small. I had to use a small screwdriver to loosen the set screw. I replaced it with a small screw I had in my screw collection. I've never seen anything like that before.
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KE7TMA
Member

Posts: 446




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« Reply #54 on: July 22, 2013, 04:50:12 PM »

Really a shame.  As you may realise, there are not that many companies willing to cater only to a small niche consumer audience like hams, selling them specialised low production stuff with low profit margins. Therefore I hate to see one of the few hams only companies bashed but they should really hire some QC inspectors, or something.  

Check out the latest MFJ antenna tuner review in QST.  The reviewer gives it fairly high marks despite it working poorly, being returned for servicing, coming back with other problems, and the poor dude finally fixing it himself.

I mean shit, at that point you might as well home-brew your tuner, because it's cheaper and the lead time is lower.

This also lets us know that you really have to read the fine print in QST reviews.  I'm sure it's not a coincidence, seeing as how MFJ always has a couple pages of ads in that magazine.
« Last Edit: July 22, 2013, 04:54:56 PM by KE7TMA » Logged
N5INP
Member

Posts: 709




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« Reply #55 on: July 22, 2013, 05:34:54 PM »

Check out the latest MFJ antenna tuner review in QST.  The reviewer gives it fairly high marks despite it working poorly, being returned for servicing, coming back with other problems, and the poor dude finally fixing it himself.

As the other fellow mentioned, why not a little QC MFJ? Just get a person to pull off a product from the line and act as if they were the end consumer. Set it up and operate it, and if there are any anomalies, report it as if you were the poor slob that ordered one. It ain't rocket science.
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KD8MJR
Member

Posts: 1966




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« Reply #56 on: July 24, 2013, 01:46:24 AM »

Personally I haver never seen a company like MFJ!
The Source of all our complaints is a simple fix, maybe just two properly trained QC people added to the line would solve most of it but instead they just keep on bleeding out on returns and complaints just so they can save a few bucks on staff.
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K1CJS
Member

Posts: 5807




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« Reply #57 on: July 24, 2013, 05:04:07 AM »

One suggestion could be simply that they take the people who are working on these returns and add them to the end of the manufacturing line, which would in effect take out the middle man--the consumer!

That would also relieve the shipping and receiving department and the turn around time--adding to their bottom line.  Hey!  It's Martin's company, so he does as he sees fit--but I sure would be embarrassed by the amount of returns coming back if it were my company!
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W9KDX
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Posts: 770




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« Reply #58 on: July 24, 2013, 07:11:55 PM »



Check out the latest MFJ antenna tuner review in QST.  The reviewer gives it fairly high marks despite it working poorly, being returned for servicing, coming back with other problems, and the poor dude finally fixing it himself.


I was also amazed that such poor (typical) quality control did not doom the product from a review point of view.  I guess some reviewers just have a high tolerance, but I will give him points for mentioning all the problems in the review.

ANYTHING I buy from MFJ I do so with the full awareness that there is a higher than normal possibility that I will have to send it in for repairs, right out of the box.  With that built into the price, I usually am pleasantly surprised.  And when there is a problem, I have factored it into the equation.
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Sam
W9KDX
W3DBB
Member

Posts: 72




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« Reply #59 on: July 25, 2013, 04:34:05 AM »

It is impossible to inspect quality into a product. Quality has to be the thrust of an entire organization in all areas, including the non-manufacturing areas, for the final product to be of high quality. It's not easy for a company of any size.

Regarding MFJ, I have maybe 4 items they manufactured or marketed in my collection which goes back 40-45 years and consists of hundreds of items. Two of the four MFJ items don't work very well but they do work as MFJ intended. Never had a problem with DOA, infant mortality, or loose electrons in any of the four.

I'm more into collecting and using vintage equipment than buying new gear and being sensitive to it's cost. This tends to hold down the amount of MJF inventory.   Smiley
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