Futher reading suggested a severe quality control issue as of late with front panels coming bent as standard, as well as other issues.
Sounds like possible shipping damage. I haven't experienced that, but anything's possible.
At least they're American-based and will cover such stuff under warranty, and from what I've heard, quickly.
Better still, to be assured you don't have such issues, buy a used one from a local ham selling one.
They've sold many, many thousands of these meters over the past two decades and they're always around.