I know I am a brand new member of this forum but I felt compelled to finally join so I could post this review of GigaParts.
I decided to order an IC-7200 from GigaParts instead of my local AES because I liked the idea of the custom paint job. So I placed an order on April 25th for a Multi-cam colored IC-7200 with color matched handles. With me being a relatively new ham and buying my first HF rig, I wanted something that was alittle different and special. I paid with my Paypal to the amount of $1,353.95 USD. This was withdrawn on April 29th by GigaParts.
Here is my confirmation of my BuySafe guarantee
Purchase Date: 4/26/2013 12:02:16 AM GMT
Order ID: 0059952347
This is your official buySAFE Certificate of Guarantee that is provided to you and paid for by Gigaparts.com.
After more than a week and not hearing anything I decided to call and see what was going on with the order. I understand that the custom paint would make things take longer but what would a call hurt? Whoever answered it checked in the back and said it just needed to be reassembled and tested before they could ship it out to me. They said they would email me and let me know the status. I waited a few days with no email. So I called again and this time someone said that a Multi-cam radio would take more than a month before I could get it. I asked what happened to the one the last guy talked about, this person was unsure. I explained that I hoped to have this radio in time for Field Day and waiting a month would be cutting it too close. He asked if I would be willing to take an OD green radio instead for a discount. I said I would be open to this idea. He said he couldn't find the handles but he would call me right back when he found them just to make sure it would ship out together....
SO another few days passed and no call, no email. I call back again and this time someone says they have a Multi-cam that is on the shelf and they would ship it out right away. I asked what was going on and they were unsure but they would email me the shipping confirmation as soon as we got off the phone..... Two days later with no email I decided to call again. This time I wrote down the name of who I talked to, Mike, N2NXL. He said I talked to him previously and he was had the radio but were waiting on the handles. I explained how unhappy I am with all this run around and no one knowing what the other was doing. I told him I was suppose to have the radio shipped out a few days earlier and this was unacceptable. He said he would send out the radio right away and send the handles when they found them. I wasn't holding my breath but I did get a shipping confirmation email this time and I was feeling better. Until the radio came......
On May 17th (Yes, 3 weeks after I ordered it), I opened up the box to find an OD green radio. You can imagine the roller coaster of emotions I have been riding with these guys and to have the let down of it not being multi-cam like the last person "inferred" So this time I decided to send an email instead of a call because now I want recorded of what is going on instead of my word vs someone elses. So I sent my original online receipt to Orderdesk@gigaparts.com
with pictures of the radio box and radio asking why it is OD green when they said they had a multi-cam last time I called. I got this as a reply....
When last we spoke on the phone we discussed a replacement for the Multicam IC-7200 because of the extended delay on the Multicam paint job would take delivery past Field Day.
The lead time for a Multicam Radio is approximately 4 weeks.
Let me know what I can do for you.
I responded with....
During my second phone call I was told of a 4 week wait on the multicam. But on my third phone call I was told that you did in fact have a multi cam there and were just looking for the handles. Do you have a direct line that I can talk to you personally about this whole order?
After no response for a couple hours I called and was able to get ahold of Mike. He expressed his apology for all the miscommunication. The Multi-cam radio they did have was a blemished paint job and they weren't gonna sell it. The other operators didn't know this (why not have it marked that it was going back) and none of them including him bothered to check the call log even though I told everyone that I have been calling about this. I asked why this wasn't made clear on my last call and that they were sending an OD green instead of multi-cam. I can't remember exactly what he said but I guess I do understand how we have come to this point. I asked about this discount that he talked about when he first brought up the OD green. He said he could take 125 bucks off the price. I asked for the full $250 off (the cost of the paint job) because of the wrong color and all the crap I had to put up with so far. All he could do is the 125 or I could send the radio back. Since I really just wanted to get on the air, I said $125 is gonna have to do. He was going to send me an email right away to show how things were remedied. Here is that email...
The total refund is
$110.00, 100 off of the paint job on the radio and 10 on the handles ($64.00 regular price).
I will follow up with an updated invoice today once the refund is final.
Let me know if you have any questions.
Mike Henriksen, N2NXL
So now we are on June 3rd. Guess what. I still haven't been refunded any money. I also wasn't sent any of the paperwork to get the rebate on the radio of $25 that was put out by Icom at the time I purchased it. I am sure that rebate time has passed. How would any of you guys feel? I can get profane in explaining my displeasure with GigaParts but I am sure that would be unwelcome here.
So this is my review to the rest of the readers out their. GigaParts is not an honorable business. They don't care about how happy their customers are. They don't follow up like they say they will. They don't even refund the little bit of money that they said they would. I truly hope no one else gets as raw of treatment as I have. I am sure someone from their is gonna read this and try to email me or post to make this situation better. They can try but we are way past $125 now. I almost want to apologize AES from not just picking one up off the shelf from my local store in MKE. I have bought every other radio and accessory from them in the past but I really wanted the paint job. I guess we just call this a learning lesson....
Since I understand how forums work, please feel free to tell me your thoughts on the situation. Good or bad, I can take it.
Thank you for your time