eHam

eHam Forums => Company Reviews => Topic started by: N5VQT on February 23, 2001, 03:46:48 PM



Title: Texas Towers Replies
Post by: N5VQT on February 23, 2001, 03:46:48 PM
I read the thread below and have to admit that I was a bit surprised. I thought I would offer my point of view:

We're just a few guys trying to do the best job we can. Our goal is to provide competitive prices, have reasonable product knowledge on the items we offer, and to tell it like it is. This being said, the fact is that we're only human and we do make mistakes from time to time. When we do, we try our best to correct the problem as quickly and painlessly as possible.

It's hard to believe from reading the thread, but I'd rather sandpaper a wildcat's ass in a phone booth than get into a confrontation with a customer. When we do screw something up we're often expected to do something to make the situation right that we're unable to do. The result is that the customer feels like we don't care about their problem, or that we're unreasonable, irritable, crazy, or whatever.

A big complaint in the thread is our strict credit card policy, which we use to reduce fraud. If we can't find someone in our database, we'll only ship to an address we can verify--either his FCC address, or one we can verify with his credit card bank. If the customer wants us to ship to any other address, he would have to give this address to his credit card bank so we can verify it with them. This can normally be done in less than 5 minutes by calling the (800) number on the back of the credit card. It's unfortunate, but credit card fraud DOES occur, and on the phone, an honest ham sounds the same as a credit card thief. Most customers aren't offended by this policy, but others feel we're accusing them of dishonesty.

We do not charge a 3% credit card fee. We never require a copy of your credit card statement for ANY reason. We do not charge your card for something that we don't have in stock until it comes in and is ready to ship, or in the case of the few drop ships that we do, when we place the order with the vendor.

We don't tell people something is in stock just to get them into the store. Occasionally we might look at the wrong line on the screen and mistakenly report that an item is in stock. An item could also be sold on a walk-in, mail, phone, fax, email, or Internet order before the customer gets here. This is frustrating, but it does happen from time to time.

We don't go out of our way to ignore people in the store. We simply have a huge amount of work to get done every day. We have to juggle this work with phone calls, faxes, emails, Internet orders, and walk-in customers. At very busy times one or the other is bound to get ignored. This isn't a conscious thing, it just happens.

I sincerely apologize to any of you who had a bad experience with Texas Towers. As I stated before, we're human and we do make mistakes and misjudgments, maybe we even grumpy from time to time too. All I can offer in our defense is that we really do try our best, and on the whole everything works smoothly. If you're concerned about being treated rudely, please ask for me when you call. I'd be more than happy to try to help you in whatever way that I can.


-Matthew Williamson, N5VQT
 Advertising Manager, Web/Email Guy
 Texas Towers <http://www.texastowers.com>
 (800) 272-3467


Title: Texas Towers Replies
Post by: WB2WIK on February 26, 2001, 02:35:30 PM
Hello Matthew.  I can vouch that my singular experience with Texas Towers was just fine.  The order was processed and gear ordered arrived on time as promised.  

However, I would make one suggestion regarding your anti-credit card fraud policy.  Just exercise it, don't bother your customers with it.  

That is:  With my order (as an example), you did bother me with the FCC database baloney, etc.  It turns out I just moved one week prior to my order and the data base was not updated yet, simply because I'd been to busy to contact the fcc.gov website and update it through their silly, burdensome system.  (I did that later.)  So, it was true that the FCC data base for my callsign would reflect a different address than my credit card, used to place my order.

However, I had updated the credit card company immediately, and their data was correct.  I wasn't asking to drop-ship stuff, my order was shipping to "me," at my correct and new address, which my card company had.

Thus, you could have determined all of that on your own, without even mentioning your policy to me.  The policy was irrelevant, since the charge went through fine.

Also, why would it even be considered as potentially fraudulent if I wanted to order stuff here, and drop-ship it to a friend in Indonesia, the Antarctic, or anywhere else?  As long as the charge is authorized and processed, what difference does it make where the product ships?  Especially now with FedEx and others shipping literally "anywhere," the destination should be quite transparent to you, as a distributor.

Just a thought, and a way to probably improve your overall sales revenues.

73

Steve WB2WIK/6


Title: Texas Towers Replies
Post by: K5IQ on February 26, 2001, 05:36:39 PM
Matthew--

Thanks for taking time to present your side of the story.  I am completely convinced you are sincere in your effort to "do the right thing" and apparently your company does so in many cases.

That having been said...while credit card fraud continues to be an unfortunate aspect of doing business, the problem does not warrant the level of irrational, rude behavior exhibited by certain representatives of Texas Towers (notably the boss) when dealing with those of us who are NOT engaged in criminal behavior.  While "company policy" may, in fact, be aimed at squelching illegal action, the unbending, bureaucratic way in which this policy is applied probably does more to run customers away than it does to prevent crime.  

In my own case, my credit card company had no provision to include a second address in their database, thus precluding shipping to the television station where I am employed (a much safer alternative than shipping to my home where neither the cats nor the security system are trained to accept packages).

Even though it was a simple matter to verify that I was, indeed, associated with that particular TV station at that particular address (at the very least by checking the callsign of our station's ham club, of which I am trustee), your company's steadfast refusal to budge on this matter, and the subsequent screaming by the owner that I was "wasting his time" immediately assured I will never be a Texas Tower customer again.  Ever.  And while you may be content to run a handful of customers like me away every month, I would suggest you become familiar with the "Rule of 250" (postulated by top sales guru Joe Girard who reminds us that one disatisfied customer tells another who tells another and so on).  I must tell you Matthew, I have received an amazing number of e-mails from fellow hams who have had experiences similar to mine.  Maybe, just maybe, we're not all criminals bent on fraud, or jerks trying to buck the system, but simply customers trying to make a purchase.

Matthew, in my career I have ordered hundreds of thousands of dollars of professional audio equipment and supplies, often with nothing more than a phone call.  Never--repeat NEVER--have I been screamed at by a vendor or refused a simple request to have equipment shipped to an alternate address.  Likewise in my Amateur Radio career, while I may have dealt with the occasional sorry salesperson, I have only met screaming and mule-headed stubborness from Texas Towers.

Therefore, I would respectfully suggest that the solution to credit card fraud, as exercised by Texas Tower, is rather akin to blasting mosquitoes with a shotgun: it gets the job done, but at what price?  Recognizing that the "boss is the boss" and the owner is free to act as irrational as he or she likes, perhaps Texas Tower's policies could be revisted with an eye toward recognizing that while the customer ISN'T always right, he (or she) is always the customer.  And, without customers a business is just a hobby.  May I also humbly suggest that the reason other dealers WILL ship to an alternate address without a bunch of hassle ISN'T because they're sloppy businesspeople?  Could it be they want repeat business from customers?  Don't YOU want repeat business, too?

Good luck and thanks for reading.

Bob
K5IQ




Title: Texas Towers Replies
Post by: K7LA on February 27, 2001, 04:51:13 PM
Apology aside, this is just a reminder that this consumer's money is good anywhere.  On the whole, I'd rather do business with AES and HRO.  And will.


Title: Texas Towers Replies
Post by: WM5L on March 11, 2001, 10:49:57 AM
  I have been reading all these threads on TT and have to say. I have never had a problem with them. I do know that of the five or six times I have been in thier store they are extreamly busy. They don't just sit around "bs-ing" and drink coffee. The last time I was in there the phone was ringing so much they hardly had time to ring up my sale. They are busy people and just because you spend a grand with them dont expect them to kiss you're ass. Hell there cheaper on a lot of the stuff I buy even after you add the tax. Give em a break.If you want to pay more buy it somewhere else. They are just trying to survive like everyone else in the world.  


Title: Texas Towers Replies
Post by: KC9AD on March 15, 2001, 12:35:00 PM
This morning I read the previous postings concerning Texas Towers, and my immediate reaction was "OH, NO"!!  Last Friday, I placed my first order with them on a credit card and had it shipped to me at the Indianapolis Police Department Training Academy.  I received no static at all from the saleman when I placed the order.  I had it shipped to me at work because we have problems with things disappearing from our front porch when packages are sent there.  So, due to the postings, I was afraid that they might have sent it to my home anyway.  Much to my relief, I just received it here at the Academy.  Hopefully, their policy has changed since the other postings.  I know I'll be calling them in the future.


Title: Texas Towers Replies
Post by: KC0M on April 21, 2001, 10:24:24 PM
I am glad to hear your reply, I am happy your store is busy.  That said I will still continue to shop at AES or Associated Radio.  I just don't need the hassel you guys put me through.  And from the posts I am glad I didn't order my radio when I got the run a round with the credit card I just said thanks but no thanks.

KC0M


Title: Texas Towers Replies
Post by: KC0GUK on April 27, 2001, 10:40:58 AM
When I bought my gear from Texas Towers, I had just moved and told them so because the FCC data base had my old address.  There were no problems and my order arrived in a couple of days.  I will buy again from Texas Towers when that time comes.  As far as behavior goes, seems as though you get the occassional bad or rude ones no matter who you contact like HRO for me.


Title: Texas Towers Replies
Post by: AC7NA on May 01, 2001, 02:52:42 PM
If TT is as busy as its staff and some the customers have indicated, they surely have the profit margin necessary to justify the hiring of additional staff to better address the customer service issues.

Just my 2 cents worth.


Title: Texas Towers Replies
Post by: K4MT on December 03, 2001, 08:54:31 AM
Nice set of excuses for bad customer support!  Customers and their purchases are responsible for your bottom line.  Having worked in customer service for many years, I would be terminated if I ever for any reason (grumpy or not)mistreated my customers. Since you guys are low ball price dealers, maybe we would rather see a slightly higher price to pay for you taking the time for customer support! We need good ham dealers and you guys could be one of them with a little work. But with my experience, your problems radiate down from the top. Keep making lame excuses and many of us will do what you told me, WE DON'T CARE IF YOU BUY ANYTHING FROM US OR NOT!  Unbelievable!!


Title: Texas Towers Replies
Post by: KM0U on December 13, 2001, 11:59:59 AM
I recently purchased an IC-746 and the SM-6 microphone from TT to go along with the rig.  The person who took my order was courteous and the rig was delivered when he said it would be.  The mic was back ordered but it too was delivered when I was told it would be.  My experience was positive in all ways - TT personnel were friendly, honest, and helpful.  As an additional benefit to the courtesy, either individually or packaged, the rig and the microphone were substantially cheaper than AES, HRO, and several other ham stores I shopped at prior to making the purchase from TT.
Given my experience I will certainly recommend TT to others and I will purchase from TT again in the future.  In conclusion, TT staff were courteous and best of all, I got what I wanted at the best price I was able to find.  


Title: Texas Towers Replies
Post by: WA4DOU on December 17, 2001, 08:03:07 AM
I've always found myself satisfied with my dealings with Texas Towers. I'm not an unreasonable person and have found Gerald to be very knowledgable and reasonable. I'll continue to do business with TT. 73 Roy


Title: Texas Towers Replies
Post by: KL7IPV on December 18, 2001, 09:59:12 PM
I have been hamming since the mid sixties. In that time I have personally been to Mission Ham in Riverside (gone now), Associated Radio in Kansas, Texas Towers, AES in three states, HRO in three states, and many others from Florida to Alaska and California to Washington state. I have bought so much new and used radio gear that I have lost track of them. In all that time, I have found all of them to be courteous and have done their best to help me. When I have done business over the phone with the same people, they have behaved the same way. There are times when they are drawn away from us due to an interrupting phone call or another customer who wont wait. I have no trouble buying from any of the major dealers.  Now I find myself doing business over the net with them and R&L Electronics now as well.  They do as much as they can to insure themselves and at the same time try to protect us as we use credit cards to buy their products. If they messed up, give 'em a break and another try. No one I know of in any business purposely insults a customer knowing that loss of that customer can cost as many as ten more due to word of mouth advertizing. Having said that, I hope every one keeps buying and has a Merry Christmas and Santa drops off a new radio related gift. Then we'll ALL be happy and business will be good for the vendors we all love to deal with.
73
Frank
KL7IPV


Title: Texas Towers Replies
Post by: K6SDW on January 15, 2002, 07:05:51 PM
It's been a while since I bought from Texas Towers so don't know anything about the credit card issue. I've spent probably close to $1k with Texas Towers and can say I've always been treated well, their prices are very competitive and my order always shipped to me as promised!

73.....k6sdw


Title: RE: Texas Towers Replies
Post by: KD4TWP on April 05, 2011, 06:01:20 AM
\

this freaks me out, i`m getting ready to make a big order and i amd going to send my order around to all the Ham stores who carry the stuff i want and get the best price. i have a feeling TT is going to win, but now i read this and read there return policy and that totaly blew me awa
 "Returns
Unfortunately, we are not able to ship merchandise on an approval basis. Please make your selections carefully because we simply cannot accept items back for a refund after they have been shipped to you. In the event that we do accept a returned item, it must be returned to us within 30 days of purchase--there will be a 15% restocking charge to allow resale at a discounted price, as a used product. All returns are at our sole discretion. Any payment due you will be in the form of a store credit to be applied to future purchases. This rigid policy is necessary in order to assure all of our customers that they will receive only absolutely brand new, unopened merchandise."
  a

Am I reading this right? they have no return policy? or if you are blessed with there okedoke yopu may return the bad item?. then the restockign fee of what? a bad item?  If my $3,000 buck radio doesnt work out of the box, then what.

Someone clear this up for me b4 i make a around a $4,000 mistake


73


Title: RE: Texas Towers Replies
Post by: VA3WXM on April 05, 2011, 07:50:41 AM
If the radio doesn't work out of the box then logic should dictate that they'll exchange it for a new one.  That just makes sense regardless of whatever retail business you run.

The restocking fee and store credit only policy is designed to prevent people from buying gear, having fun with it for a short duration before returning it because it "wasn't right for them".  It often happens with losers looking to "rent" radios for a weekend event of some kind.  They figure they can hit the local candy store, buy a bunch of handhelds, use them for the event then show up Monday morning looking to return them for a full refund.


Title: RE: Texas Towers Replies
Post by: W8JX on April 05, 2011, 10:33:13 AM
If you charge it with Visa they have to take it back if it is bad regardless of their return policy. If they refuse, call Visa and they will give you instructions on how to return it and issue you a refund shortly after proof of return. It is part of agreement vendors sign with Visa that they never tell you about. 


Title: RE: Texas Towers Replies
Post by: AD6KA on April 05, 2011, 11:05:28 AM
The restocking fee and store credit only policy is designed to prevent people from buying gear, having fun with it for a short duration before returning it because it "wasn't right for them".  It often happens with losers looking to "rent" radios for a weekend event of some kind.  They figure they can hit the local candy store, buy a bunch of handhelds, use them for the event then show up Monday morning looking to return them for a full refund.

Exactly.  I'm certain it's the same with Texas Towers, they just didn't spell it out.
HRO says in their catalog "Radios are not sold for evaluation".

When I was in college there was this guy who used to use his dad's "for
emergencies only" credit card to "buy" high end tape decks for the weekend.
Then have a marathon party, record all of his friends records, and return
the tape deck on Monday. This was decades ago and I don't recall him ever
having to pay a restocking fee like nowadays.


Title: RE: Texas Towers Replies
Post by: SWMAN on April 05, 2011, 01:45:58 PM
I live in Dallas Texas and have walked in Texas Towers several times in the past 10 years and made several purchases. I have never had any problem with anyone working there with impolite rudeness at all. Everything is always ok for me. I am not really shure why so many people had so many problems. I guess its just the way people preceive each other and general attitudes that people have. I plan on walking in there next week and purchasing a new Kenwood TS-590. If it was all that bad in there I would shurely go somewhere else.
73 Jim G. KF5HRN


Title: RE: Texas Towers Replies
Post by: KJ4FUU on April 06, 2011, 12:32:07 PM
Also, why would it even be considered as potentially fraudulent if I wanted to order stuff here, and drop-ship it to a friend in Indonesia, the Antarctic, or anywhere else?  As long as the charge is authorized and processed, what difference does it make where the product ships?  Especially now with FedEx and others shipping literally "anywhere," the destination should be quite transparent to you, as a distributor.

Funny you should mention Indonesia. At one time (maybe still) they were on PayPal's excrement list for the amount of stolen credit card numbers/PayPal accounts, and they recommended that sellers don't ship to them.

If your credit card number was compromised, and Texas Towers took an order for a very high-end radio with it, and shipped it to somewhere that they just assumed *you* were, would you just say, "Well, I should have been more careful with my account number" and eat the loss, or would you call the card company, initiate a chargeback, and have Texas Towers eat the loss? You may have valid points with some other parts of your post, but definitely not the part I quoted. For any but the LARGEST companies, your method would be financial suicide.

73,

-- Tom


Title: RE: Texas Towers Replies
Post by: N3OX on April 06, 2011, 06:18:39 PM
Restocking fees are absolutely standard.  They apply to non-defective products.  The resolution of defective product problems may vary from store to store and from product to product, so do your homework.

But the restocking thing is really simple.  You just have to pay a fee to try out one of the radios all ham radio dealers have in stock.  Here are some sample policies.

HRO:
Quote
Returns

Defective items may be returned for an exchange, return or upgrade within 10 days of the purchase date. Non-defective items returned within 10 days for credit or refund will be subject to a minimum 15% re-stocking fee. Special order items, cut cables, software and books are non-returnable. All return freight charges are the responsibility of the customer.

AES:

Quote
In order to maintain the lowest possible prices, we do not offer a free trial or evaluation period on new equipment. If permitted, an authorized return of merchandise for credit (it must be like new with all original packaging) will be subject to a Minimum 15% Restocking Fee. The item must be returned within 10 days after receipt, prepaid, with a copy of the purchase invoice and a letter describing the reason for the return.

Gigaparts:

Quote
All merchandise found NOT to have factory defects WILL be charged a MINIMUM 15% restocking fee. All returns for refund or exchange are subject to price adjustments for current market price, and a testing fee. Products must be returned in ORIGINAL packaging with no additional markings on the packaging or product and in resalable condition.

R & L Electronics:

Quote
All items must be returned within 30 days. After 30 days, it will be treated as a used trade in. All items are subject to a 15% restocking fee. Not all items are returnable.

Compare all these to the TT policy:

Quote
Unfortunately, we are not able to ship merchandise on an approval basis. Please make your selections carefully because we simply cannot accept items back for a refund after they have been shipped to you. In the event that we do accept a returned item, it must be returned to us within 30 days of purchase--there will be a 15% restocking charge to allow resale at a discounted price, as a used product. All returns are at our sole discretion. Any payment due you will be in the form of a store credit to be applied to future purchases. This rigid policy is necessary in order to assure all of our customers that they will receive only absolutely brand new, unopened merchandise.


Title: RE: Texas Towers Replies
Post by: CBISBACK on April 15, 2011, 10:39:00 AM
Simple answer.

If you don't like their policy,  shop elsewhere.

DUH!



Title: RE: Texas Towers Replies
Post by: KA5ROW on January 14, 2012, 01:20:26 AM
I have bought a few items from TT and never had a problem.


Title: RE: Texas Towers Replies
Post by: K7CB on January 14, 2012, 06:39:18 AM
I haven't done business with TT but here's my take on it - I would have no problem with their credit card/shipping policy.  Sure, it could be inconvenient to some but I understand the reason for it.  However, IF a sales rep yelled at me or was ever rude to me (which apparently has happened with some amateurs doing business with TT), rest assured - I wouldn't do business with them again either.


Title: RE: Texas Towers Replies
Post by: SWMAN on January 14, 2012, 07:14:54 AM
I've been a walk up customer with them for 14 years now and never had any type of problem with them at all. Texas Towers have always been good to me.
73 Jim W5JJG. Dallas Texas


Title: RE: Texas Towers Replies
Post by: K7KB on January 17, 2012, 09:41:00 AM
This morning I read the previous postings concerning Texas Towers, and my immediate reaction was "OH, NO"!!  Last Friday, I placed my first order with them on a credit card and had it shipped to me at the Indianapolis Police Department Training Academy.  I received no static at all from the saleman when I placed the order.  I had it shipped to me at work because we have problems with things disappearing from our front porch when packages are sent there.  So, due to the postings, I was afraid that they might have sent it to my home anyway.  Much to my relief, I just received it here at the Academy.  Hopefully, their policy has changed since the other postings.  I know I'll be calling them in the future.


I got a chuckle out of this one. I would hope that if someone was shipping an item to the Police Department Training Academy they wouldn't be too concerned about credit card fraud :)

John K7KB


Title: RE: Texas Towers Replies
Post by: WB8NUT on February 06, 2012, 04:28:35 AM
The restocking fee and store credit only policy is designed to prevent people from buying gear, having fun with it for a short duration before returning it because it "wasn't right for them".  It often happens with losers looking to "rent" radios for a weekend event of some kind.  They figure they can hit the local candy store, buy a bunch of handhelds, use them for the event then show up Monday morning looking to return them for a full refund.

Exactly.  I'm certain it's the same with Texas Towers, they just didn't spell it out.
HRO says in their catalog "Radios are not sold for evaluation".

When I was in college there was this guy who used to use his dad's "for
emergencies only" credit card to "buy" high end tape decks for the weekend.
Then have a marathon party, record all of his friends records, and return
the tape deck on Monday. This was decades ago and I don't recall him ever
having to pay a restocking fee like nowadays.

Because of what your friend did, that is to basically steal the use of the tape deck, is exactly why companies have instituted this restocking policy. Once you have opened it, it cannot be resold as new. When I was in school back in the 1970s and working at the Rat Shack, we would have people buying stereos for parties, etc. and then return the item after the weekend. That is theft as the items returned cannot be sold as new. I don't work in the retail industry anymore thank the Lord, but I fully support the retailers charging the fee to keep this sort of nonsense to a absolute minimum.


Title: RE: Texas Towers Replies
Post by: KB1TXK on February 06, 2012, 02:05:27 PM
\

this freaks me out, i`m getting ready to make a big order and i amd going to send my order around to all the Ham stores who carry the stuff i want and get the best price. i have a feeling TT is going to win, but now i read this and read there return policy and that totaly blew me awa
 "Returns
Unfortunately, we are not able to ship merchandise on an approval basis. Please make your selections carefully because we simply cannot accept items back for a refund after they have been shipped to you. In the event that we do accept a returned item, it must be returned to us within 30 days of purchase--there will be a 15% restocking charge to allow resale at a discounted price, as a used product. All returns are at our sole discretion. Any payment due you will be in the form of a store credit to be applied to future purchases. This rigid policy is necessary in order to assure all of our customers that they will receive only absolutely brand new, unopened merchandise."
  a

Am I reading this right? they have no return policy? or if you are blessed with there okedoke yopu may return the bad item?. then the restockign fee of what? a bad item?  If my $3,000 buck radio doesnt work out of the box, then what.

Someone clear this up for me b4 i make a around a $4,000 mistake


73

In other words, don't expect to order a $4,000 tower, get it freighted to you, and then you be able to return it because you changed your mind, the aluminum isn't silver enough, etc. You CAN return it if they send you the wrong thing, it shows up in a million pieces, etc.  Thats my take anyways.


Title: RE: Texas Towers Replies
Post by: AC5UP on February 06, 2012, 02:35:30 PM
I would hope that if someone was shipping an item to the Police Department Training Academy they wouldn't be too concerned about credit card fraud :)

If you watch the cop TV shows you'll note they change out of their street clothes in the locker room... Which is full of locked lockers.

If all cops were honest, why would they need to lock up their shoes?   ;)


Title: RE: Texas Towers Replies
Post by: KE4DRN on February 06, 2012, 04:23:32 PM
hi,

you can ask the selling store to request adult signature
when the package is delivered or have it held for pickup
as the UPS or FedEx hub.  No need to leave it on the front porch.

73 james


Title: RE: Texas Towers Replies
Post by: N6DMR on February 13, 2012, 11:02:22 PM
I have dealt with Texas Towers for years.  They have always treated me right, even to the extent of exchanging a radio for me when I admittedly ordered it then chnaged my mind.  I just made a PHONE CALL right away and discussed the situation and they worked with me.

Tops in my book!

K3AL


Title: RE: Texas Towers Replies
Post by: WD5GWY on February 19, 2012, 10:00:56 AM
I haven't bought a lot from Texas Towers, but I have never had a problem with
them. Even when I have walked in and just window shopped, they were good enough
to take the time to answer questions. Like any other business, they get busy and
sometimes they cannot jump up and do whatever you want immediately.
But, they certainly do try.
I definitely do business with them again.
james
WD5GWY
 


Title: RE: Texas Towers Replies
Post by: W3OU on September 06, 2013, 05:59:14 AM
 :(
Found the forum as vendors are not in the reviews. Put in an tubing order with them and got a back order notification. After awhile I realized I never received the tubing or any other response from them. Got in touch with them. Got a response from them that there may have been a problem with my credit card (again, no communication from them). After many decades, never had a problem with a credit card. This is as lame as it gets, something you would expect from a 5 year old, not in business.


Title: RE: Texas Towers Replies
Post by: A9KW on September 06, 2013, 07:12:35 PM
I never had a problem with them at all. Everyone there is very helpful and friendly.
That is why I give them all my business.
Tom
N9ZV


Title: RE: Texas Towers Replies
Post by: KG4RUL on September 07, 2013, 05:58:54 AM
I am 100% with Texas Towers on their credit policies.  Why you say?  I am currently cleaning up the mess that was caused when the payment processor, for the hospital system I use, had their database hacked and my information was compromised.  If you are slightly inconvenienced by TT policies BUT it protects me in the process, get over it.


Title: RE: Texas Towers Replies
Post by: AC4RD on September 07, 2013, 06:59:27 AM
I only just noticed this thread.  I haven't bought from Texas Towers in a while, but I made several big purchases from them in the past, and never had a hint of a problem.  Good service, helpful friendly people.   73 TT!   --ken


Title: RE: Texas Towers Replies
Post by: SWMAN on September 07, 2013, 03:31:02 PM
I walked in there this past Tuesday and purchased a small MFJ item and everyone was in a good mood, happy and friendly as usual. The big boss was there also and in a good mood as usual. Never had any problems at all with them. Not sure why others do ?  73 Jim. W5JJG. Dallas Tx


Title: RE: Texas Towers Replies
Post by: N5INP on September 07, 2013, 03:43:05 PM
I have ordered several times from them because I get the items really fast since I live in Fort Worth. I would also order the Icom HF rig I think I want to buy from them, but they don't carry any Icom equipment at all!  ???


Title: RE: Texas Towers Replies
Post by: N3AEG on September 09, 2013, 03:42:14 PM
I'm going to be in Dallas in early November and plan to stop in and check out the shop.  Not a whole lot of ham stores where I live.


Title: RE: Texas Towers Replies
Post by: KD5GR on September 21, 2013, 06:00:09 PM
I've bought from Texas Towers and will again soon.  I had no problem at all and was treated very well. 

Chas.


Title: RE: Texas Towers Replies
Post by: NL7Y on October 27, 2013, 03:08:19 AM
Texas Towers and Matt have treated me 100% well on three purchases. Thank goodness they're still around.

I used to deal with Burghardt until they had to leave the retail business.

Now Texas Towers has been honest and a pleasure to deal with.

73, Gary NL7Y


Title: RE: Texas Towers Replies
Post by: N4GKS on October 29, 2013, 06:16:16 AM
I have bought a number of radios from Texas Towers and have never had a problem. They have the best prices of any dealer I've seen and deliver promptly. There are enough reviews on eHam to give you an idea of what kind of radio you need , and there is enough on the Internet where you shouldn't have to tie up one of there sales people on the phone asking questions.


Title: RE: Texas Towers Replies
Post by: W6UV on October 30, 2013, 12:39:09 PM
I've had 100% positive experiences with Texas Towers.


Title: RE: Texas Towers Replies
Post by: W5ZZT on November 20, 2013, 09:46:33 PM
First I must say I live just a few miles from Texas Towers.  They are great to deal with.  Matt is especially easy to deal with.  He is always friendly and professional. i just bought a real nice safety belt from them the other day. 

Talk to Matt and give them a try.  You won't be disappointed.

Harold
W5ZZT


Title: RE: Texas Towers Replies
Post by: SWMAN on November 21, 2013, 07:12:23 AM
W5ZZT, Ditto for me too! I like going in there also and just looking around like a kid in a candy store. Friendly atmosphere and laid back.  73 Jim W5JJG


Title: RE: Texas Towers Replies
Post by: KE5TJT on February 27, 2014, 05:34:51 AM
For what it's worth, my dealings with TT are few and far between, but when I ordered my radio and equipment from them, everything arrived just fine. No complaints here.