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eHam Forums => Company Reviews => Topic started by: K4KOR on December 09, 2004, 02:19:28 PM



Title: Beware Idiom Press!!
Post by: K4KOR on December 09, 2004, 02:19:28 PM
I ordered a logikey K3 and had nothing but trouble with it right out of the box. I had to send it back the first day I got it. It had a bad eeprom chip. It worked for a short while. Then it started making a strange noise and wouldn't work. We let Bob listen to it over the phone. He said it was a bad CPU. He said he used cheap CPU'S and many of them did that. We had to send it back again. This time the little guy who makes these (Bob)was very rude. I've talked to other people who got the same treatment. Well he sent it back without putting in a new CPU. He said there was nothing wrong with it even though we let him listen to the problem over the phone. He told me on the phone he was going to put in a new CPU no matter what the problem was because all of his CPU'S had problems. But He didn't put one in.  
Well now we're stuck with a $150.00 piece of junk that won't work. From what he told us and other clues he uses the cheapest parts he can find. When they go bad he charges people to test them or replace them. He also makes the holes in the back for the key, etc. fit only his plugs making you pay an extra $15 on top of an already overpriced piece of junk. Other plugs will not fit right and they will pop out in the middle of QSO'S. I've had about every keyer known to man in my 45 years as a cw op and never had trouble with any of them. I have found many complaints about this company on line. Beware. The guy who makes these is nice until he gets your money. Then look out. If people would stop putting up with people like this or making excuses for them they would be forced to run a good business or get out.


Title: Beware Idiom Press!!
Post by: W9KNI on December 12, 2004, 01:39:00 PM
I am Bob Locher, W9KNI, and Idiom Press is my business.

KI4DTV did play his monitor over the phone. I suggested he try a reset, as described on page 2 of the manual, or he could send it to me and I would check it out.

He returned it to me. I checked it out - everything worked fine except for the monitor note. I did a reset - that cured the monitor problem and the keyer worked perfectly. I returned it to him by priority mail the day after I received it. By the way it might interest the reader to know that I personally do all final assembly and testing of every K3 keyer ever made, as well as the occasional repair, not to mention that I have personally operated with one for years. So I know these keyers very well.

That said, let me address some of the other issues he raises. I do use the least expensive parts I can find - as does any manufacturer - but I specify and demand quality parts - I simply buy them at the best price I can. However I never discussed this on the phone with KI4DTV - does anyone really think that if I did use junk parts - which I don't - I would admit to it over the phone with a customer?

I did comment on the phone that I had had a few problems with one production lot of EEPROMS that had caused out of the box infant mortality, even though they tested fine in production. And indeed it did turn out that I had already replaced the one in his keyer from a different lot that has been bulletproof and which are the only ones I use now.  When I checked out his keyer it was perfectly clear that his problem was not an EEPROM issue.  I suspect it was caused by static electricity, something easily cured by a reset. I have never had any significant manufacturing problems with the Motorola CPU that is used in the keyer.

His further gratuitious comments make me wonder if his real issue is the cables used to hook up the keyer?  I can not understand why he seems so insulted. The power plug is a 2.5 mm coaxial plug, as used by hundreds of entertainment electronics suppliers as well as most ham accessory manufacturers. The paddle input is a 1/8" stereo jack, the same size that Yeaesu, Kenwood and Elecraft use for the same function in many of their radios. Most 1/8 stereo plugs fit into the K3 very reliably. A few are too fat to do so but when this occurs it should be obvious to the user. We do offer our HK-3 hook up kit as a convenience for people who don't want to make their own. We do not include it automatically to help buyers save money if they want to make their own. With his 45 years experience as a CW operator I can not understand why this approach offends KI4DTV.

In any case, in the letter accompanying his keyer KI4DTV promised to trash me on eHam if I did not jump through his hoops. Call me strange - I don't respond well to threats and attempted extortion. But KI4DTV did keep his word as promised.

I value Idiom Press's reputation, and stand behind my products. In fact Idiom Press still offers support for every product we have ever sold in our 23 years in business, something very rare in any industry. On the rare occasions that a customer has a problem we always try to work with him or her and resolve the problem.

73

Bob Locher, W9KNI
President, Idiom Press




Title: Beware Idiom Press!!
Post by: WD0M on December 14, 2004, 07:50:24 AM
Everyone can have a bad day.  However, check the following, if you want to see what the general ham populace thinks of Idiom Press.  

Go to the product review page on eHam, and in the search block, type in "Idiom".  Look at the summaries of the reviews you will see and then judge for yourself what kind of business Bob runs.

Having worked with many of the Fortune 500 companies in the US, I can confirm that they too use the lowest priced, high quality items that they can buy so they can provide their customers with the best product for the buck.  That Bob does the same is no surprise and would be inconsistent with good business practices, if you want to stay in business.

I've purchased products from Bob in the past, and found that he is extremely quick to provide excellent customer service.  Response to e-mailed questions has been within an hour or two, even on weekends.  Can't ask for more.

Choosing to trash someone/business on eHam doesn't make you right.

Joe WDØM
Colonel, USAF (Ret)
CW op for 44 years


Title: Beware Idiom Press!!
Post by: AB7R on December 14, 2004, 03:16:52 PM
Beware of nothing!  I've built Idiom press kits and they're top notch, good instructions and work great.  My favorite is the Rotor EZ card.  If you do have an issue and email or phone call gets a quick reply.

73
Greg
AB7R


Title: Beware Idiom Press!!
Post by: AA4PB on December 15, 2004, 08:00:25 AM
I've built a number of projects from Idiom Press over the years and never had a problem of any kind.

I'm glad that Bob was able to catch this and present his side of the story. There's always to sides to every story :-)


Title: Beware Idiom Press!!
Post by: AC0H on December 15, 2004, 09:08:12 PM
<<"The guy who makes these is nice until he gets your money. Then look out. If people would stop putting up with people like this or making excuses for them they would be forced to run a good business or get out.">>

What a load of crap.
I have and use a K3. I've built and used the CMOS Super KeyerIII.

The K3 uses standard power, 1/8" key, and RCA output jacks. PERIOD! If the original author has trouble hooking up the keyer maybe he should look in the mirror as to the cause.

If you run this keyer off of a cheap 12V DC wall wart or in an "RF Rich" environment don't surprised if you have trouble. Both situations are explicitly spelled out in the manual. You did read the manual didn't you?


Title: Beware Idiom Press!!
Post by: N4GI on December 16, 2004, 01:04:17 PM
Idiom Press = top notch!

It's a shame that honest innovators in the hobby have to defend their honor against goofballs with an ISP and too much time on their hands...

N4GI


Title: Beware Idiom Press!!
Post by: VE3YF on December 27, 2004, 10:57:32 AM
Hi:
   I can't vouch for the originator of this topic. I purchased a Rotor-Ez and it had a couple of problems and unfortunatly it was while Bob was relocating. After emails    back and forth trying out some tests with the VOM the problem was rectified. I am completely satisfied with the product and support that Bob gives to his products. Top Notch, so much so I plan on buying the SCAF Filter from him once I return from my oversea's tour.

73 De Mike
VE3YF


Title: Beware Idiom Press!!
Post by: WA4DOU on January 10, 2005, 09:49:02 AM
The problem with posts of this nature is that they're often made by folks that don't have the maturity, experience or good judgement to be able to recognize the nature of the problem, the beginning of their own responsibility, the end of the manufacturers responsibility and the root causes of their own dissatisfaction. They lash out in their frustration and often times can't remember accurately, the "flow of events" and what was said and/or promised by the manufacturer to "resolve" their situation. Every single manufacturer and vendor has complaints and with hams it is not at all unlikely that some of them are the cause of their own problems. This is a technical avocation and sometimes the problems cause isn't as obvious as you think. A cool head, an analytical mind and sometimes advice from others, before action,may be dictated. A rush to judgement can later prove to be an embarassment.


Title: Beware Idiom Press!!
Post by: WX0B on January 23, 2005, 07:55:33 AM
I have used a CMOS keyer from Idiom press for 20 years, no problems! Also the new SCKII ZS4TX keyer uses the CPUs provided by Idiom Press for a reason. Bob's keyer CPU is well known to have every preference a good CW op would want!  Low price does not mean cheap. I seriously doubt Bob would tell this guy he used "cheap floor sweepings" for parts.  That is beyond believe.  After many years of using Bob's products and knowing Bob personally I can assure any ham considering any of Bob's products that he will not let you down.  We need to support guys like Bob, what other "sane" company would go into the ham business and make low volume products?   You have to love the hobby and the people in it to be making ham radio equipement.
Thanks Bob, from one insane company owner to another!

Jay Terleski
President, Array Solutions  


Title: Beware Idiom Press!!
Post by: N5RP on November 06, 2007, 02:49:37 PM
I am of the opinion that my little CMOS-4 keyer is one of the finest station components that I have ever bought in my 40+ years of hamdom. Idiom Press, on a scale of 1-10, rates an 11.


Title: Beware Idiom Press!!
Post by: W9GB on January 05, 2008, 06:42:15 AM
Vanity HQ reports that Mr. James Martin, KI4DTV who posted this review changed his call sign twice, since this posting.  First to AI4IK and then to K4KOR when he moved to Tennessee from Alabama in 2006.


Title: Beware Idiom Press!!
Post by: NS1Z on March 18, 2008, 03:27:25 PM
Has anyone had contact with Bob/K9KNI in the past two weeks? I ordered a Rotor-EZ (built and tested) that arrived missing many parts. Several phone calls and e-mails have not resulted in any contact from him or the receipt of the missing items. Is there a problem??


Title: Beware Idiom Press!!
Post by: NS1Z on March 20, 2008, 04:31:13 PM
I tried calling the numbers listed for builders of the Rotor EZ kits. The first one has had no association with Idiom Press for over a year (according to the XYL I spoke with on 18 March, 2008) and the second number has been disconnected. I can see from the website that they are still accepting orders (AND MONEY!!!) but I have not had any of my calls or e-mails responded to. This is looking very bad. These are great products but not if they are not delivered after accepting the money...


Title: Beware Idiom Press!!
Post by: NS1Z on March 21, 2008, 06:35:52 PM
I received a call from Bob/Idiom Press this evening at 630 p.m.  He explained he had been having difficulties and was behind on deliveries and attempting to catch up. He also apologized for the error in shipping the Rotor-EZ without the remaining accessories and assured me that he was shipping them out via Priority Mail. More to follow...


Title: Beware Idiom Press!!
Post by: VK4WPX on March 24, 2008, 10:04:38 PM
Idiom Press.... well, what can I say..   Quite a bit actually.   Firstly, I would like to suggest that the company name be

changed.   IDIOT PRESS is a far more fitting name!

Why Idiot Press I hear you ask... unfortunately, it is a long story..  but I have the time, so here it is.

On January 28, 2008 I completed the on-line ordering process for a control board for my 2800DXC rotator (yep, they call em

rotators in VK & not rotors.. thats 'cause 'rotors' are actually parts of a Mazda rotary engine.)

Moving along,..........  after waiting for 6 days to hear from them to say that they had received my order etc, I emailed them

(February 4) asking for an update.   I received a reply from W7GH stating "I was under the impression that I had contacted you

earlier concerning  your order, but I see now that is not the case."   Yep, you were right on there Rob..   Not only that, Rob

continued by writing "Your order should be ready in a few days."  and  "When your order does ship by air mail, I will send

another email."  Yeah, right... In who's dreams Rob....  Please read on folks, it gets better.

10 days later, when I had still not heard from Idiot Press I emailed them again (February 15) asking for an update....   Guess

what... no reply.. So, 4 days later, (February 19) or 14 days after being told it would be ready "in a few days" I send off

another e-mail asking if anyone at Idiom Press was alive....   I get a reply, again from Rob, W7GH saying " I had a look

through the orders, and you are the 10th in line.  Unfortunately I am running out of parts fast.  If there are enough parts to

build your order, then it should ship in two days.  If I run out of parts before, then your order should ship in a week."

So now, 23 days after placing the order, being told shorthy after that it would "be a few days" we now might have it in  "two

days" or maybe "in a week".

Being relatively patient I thought I would wait until the "in a week" time frame had passed before seeing where things

stood......    

On March 2nd, 5 weeks after placing the order I send off another message saying "It would be real nice to be kept informed but

no one has bothered and it is now 5 weeks since I placed my order.  What is going on ??"   Did I get a reply to that..  NO I

did not...  Idiot Press ignores me again..    I let 4 days pass and send off another message (March 7) asking them "what the

hell is going on at Idiom Press ????"

Guess what...... 5 days later (March 7) mister Rob, W7GH replies  "The parts came in at last, and your RotorCard DXA will be on

its way to you by air mail today."    This was 100% crap.. Rob, you tell outright lies.  (when it did finally arrive it was

postmarked March 11)    but wait, there is more to this story............


On March 7, the day mister Rob lied to me, my credit card was debited for the purchase.

On March 20, when the package that I had paid for had not arrived I sent off an e-mail to Rob, W7GH, asking him for the UPS

tracking number so that I could trace my parcel.....   I am still waiting for his reply.

The story now ends... today, March 25, some 8 weeks after placing my order, the control board arrived.  And as I stated above,

it was postmarked March 11...   I sure hope it works, because if it does not, god help me if I want any customer service... as

you can clearly see, IDIOT PRESS has none.

John
VK7CEJ
(formerly VK4WPX)

PS.  All of the above story can be confirmed, I have kept all of the e-mails refered to.


Title: Beware Idiom Press!!
Post by: WC3O on March 27, 2008, 11:48:45 AM
I have many Idiom Press products and have had dealings with Bob at Idiom. The products are truly great and I would recommend them to anyone. First rate product and first rate service.

DE WC3O
Bob


Title: Beware Idiom Press!!
Post by: NS1Z on March 30, 2008, 04:25:19 AM
I have to give up on Idiom Press. I have made every effort to get the one missing chip I need to make my Rotor EZ work and still nothing. I have had to dispute the charge and hope my card company can retrieved the funds.

The only time I was able to talk to anyone at Idiom was when I placed another order and requested a call before shipping. I spoke with someone who said their name was Bob. He said he had taken over the business from his father and was busy trying to catch up on oders. He assured me at the time that he would ship my missing parts. He didn't...

Unless there is a major change in company policy (take the money and run...) I will no longer conduct any business with them.


Title: Beware Idiom Press!!
Post by: F1BZF on April 01, 2008, 10:15:16 PM
Have bought 4 keyers and rotors cards at Idiom Press for me and friends. All run fine and great  communication with Bob.
My 0.02
Alain


Title: Beware Idiom Press!!
Post by: HC2AD on April 10, 2008, 08:13:42 AM
Some weeks ago i receive in Ecuador a SCAF-1 kit from Bob after a little missunderstanding about the order. I´m electronic ingeneer and what i can say is components are not the cheaper. I follow all instructions and scaf worked at first time as it should be. I´m impressend on the quality of pcb and hardware too...
To get a cheaper deal in components is not the same to get a cheaper component... and always in any situation on electronic devices, there are a little probability on defective ones.
But in this case is when support make the difference and i recieve a good one from Bob.

Tks for nice kit!!!

Allan/hc2ad


Title: Beware Idiom Press!!
Post by: MAZZ1232002 on April 16, 2008, 12:01:10 PM
  Bill
   This is Pete again, WB4CGA, I would like to have the sales revenue in the bank that we have lost over the past three years as a result of postings here on eham back in early 2005 when we got way behind on our orders. Still today if you google Gulf Alpha Antennas the third search result is a company review which states we basically just take peoples money and never send the product. This past February a customer paid for some antennas on Feb. 4, 2008, I sent an order acknowledgment, he received delivery on Feb. 29, 2008 and we state on our catalog that we have a lead time and call for that lead time before ordering. He did not call (OK no big thing) then around Feb. 21, 2008 under eham product reviews, he is accusing me of operating a scam because he did not get the antennas. The review manager removed the posts this time. Then I get an email from some clown asking me if just sell antennas and never ship them.
   Just dinking around on ebay and in the stock market is beginning to have a lot of appeal lately. Hey, I am debt free so why not.

        73's
        Pete
        WB4CGA


Title: Beware Idiom Press!!
Post by: N4XY on April 17, 2008, 05:27:05 PM
I too have nothing but absolutely positive things to say about Idiom Press. It seems to me like I had some small problem like a missing part or something several years ago, and Bob went out of his way to get it to me ASAP-when I had told him there was no rush. Super company.


Title: Beware Idiom Press!!
Post by: KA1GL on June 12, 2008, 11:57:31 AM
On May 8th I placed an order for 2 CMOS4-Keyer kits and 2 HK-3 cable sets.  On May 10th my credit card was charged for the amount of the goods plus shipping.  On May 12th I received an e-mail saying that they had shipped all the keyer kits to Dayton and my order would be filled after May 20th.  That was the last I heard from them.  I just finished sending my 3rd e-mail asking about the order.      I can understand if there are delay because they are awaiting parts.  What I can't stand is not hearing anything from them especially since they have already charged my credit card.

Frank, KA1GL  


Title: Beware Idiom Press!!
Post by: AB7E on July 03, 2008, 12:43:46 PM
I generally consider the "reviews" here on eHam (whether pro or con) to be mostly unfounded tripe, and in my opinion anyone who relies on them for purchasing decisions is likely to be mislead.  By way of illustration, a normal bell curve of objective numerical ratings from 0 to 5 (on almost any topic) would typically show the highest incidence for the number 3 (or maybe 4), with few 0's and few 5's.  Instead the typical eHam review is either a 0, 1, or 5, and most of the  comments are either extravagant praise or blistering condemnation.  Those given here for Idiom Press pretty much fit that pattern.

But for those who have had honest issues with Idiom Press and wonder what has happened the last few months, this was just posted to the TowerTalk reflector:

****************

"Greetings all,

This is Rob, W7GH from Idiom Press.  I took over the day-to-day running of  
the business from my father Bob W9KNI several months ago.

I've made several rookie mistakes in running Idiom Press.  I made the  
mistake of not having enough inventory at Dayton this year, and I've been  
dealing with a backlog ever since.  I've been working like crazy to catch  
up, and I should be caught up by the end of next week.

I realize that I've been difficult to reach lately, and I apologize to all  
the people whom I've inconvenienced.  Once I'm caught up, then customer  
service will be much more prompt.  In the meantime I'm doing the best that  
I can.

73,
- Rob W7GH
Partner
Idiom Press
http://www.idiompress.com/

**************************



Title: Beware Idiom Press!!
Post by: K0OD on July 05, 2008, 09:53:53 AM
"Greetings all,

This is Rob, W7GH from Idiom Press. I took over the day-to-day running of the business from my father Bob W9KNI several months ago.

I've made several rookie mistakes in running Idiom Press. I made the mistake of not having enough inventory at Dayton this year, and I've been
dealing with a backlog ever since. I've been working like crazy to catch up, and I should be caught up by the end of next week."


--
My problems were last fall! He was running the business then according to his dad.

"Rookie mistakes"?  Are we to believe Idiom was victim of a sudden surge of demand unprecedented in their 20 year history?  This isn't 1956!

"by the end of next week" That's what he told me and others too...several times... last fall.

So ***IS*** Rob caught up now? Can anyone report on the current state of Idiom deliveries?  I wish the company well. Their products are good. But buyers deserve a fair shake.


Title: Beware Idiom Press!!
Post by: W1CDX on July 18, 2008, 05:30:35 AM
I guess Rob isn't caught up yet...

I ordered a Yaesu Rotor card and a K5 Keyer 6 weeks ago. The only thing I received was the standard automatic reply ...received your order.

2 weeks later ... I had read all these reviews ... I emailed Rob and ask if he received my order and if he could kindly name an estimated delivery time.

NO REPLY.

I cancled my order last week. Guess they don't need my 500 bucks.

I wish someone else would sell those Rotor Cards. Now I will order the original Yaesu board from HRO.

73 all
Steve, W1CDX


Title: Beware Idiom Press!!
Post by: N4MWR on December 05, 2008, 03:00:54 PM
I've been using a K1 keyer for over 20 years with no problems.A couple of the buttons sre now sticking and it will be as good as new once replaced.Best keyer I've ever used and will be ordering the new K5 soon.I operate CW 99% of the time and the K1 must have thousands of hours of use.A quality product!!Louis Hernandez N4MWR


Title: Beware Idiom Press!!
Post by: KA1GL on December 05, 2008, 04:23:27 PM
See my posting from last June.  I still have not received the kits and cables I ordered last May.  My credit card was charged so they've got my money.  Their products may be good but I can't tell since they never shipped me my order.  Any communications I've tried to have with them have gone unanswered.  I wouldn't recommend doing any business with them.

Frank,
AB2ZO,
ex KA1GL


Title: Beware Idiom Press!!
Post by: KA1GL on December 15, 2008, 11:50:15 AM
6 days after my last posting I received and e-mail from Idiom Press.  It apologized for not answering my previous e-mails and stated that they thought they had sent my order last May.  It said they would be sending my order via priority mail.  Today the items arrived in the mail.  So I have received what I ordered and they do not own me anything more.

Frank
AB2ZO
ex KA1GL


Title: Beware Idiom Press!!
Post by: N4UE on December 16, 2008, 04:08:43 PM
BS! Pure and simple!
I bought a SCAF-1 Audio Filter from IP a year or so ago. The kit I got didn't quite match the instructions. (the kit would STILL have gone together and worked).
Bob was MOST receptive to my suggestions to 'fix' the Manual. I feel that my EE Degree and 27 1/2 years with IBM (including writing Service Manuals!) gave me the knowledge to assist Idiom Press.

Bob was a super (!!) guy yto work with and accepted most of my observations.

The result is a FANTASTIC little filter. In fact, just a couple of days ago, I did a 'update' to my initial review, here.

As was prerviously mentioned, do your homework, check the reviews and decide for yourself. I would NOT hesitate to buy again from Bob!

ron
N4UE
(hamming since 1962)


Title: Beware Idiom Press!!
Post by: K0OD on December 23, 2008, 07:52:44 AM
N4UE: "As was prerviously mentioned, do your homework, check the reviews and decide for yourself. I would NOT hesitate to buy again from <<<Bob>>>!"

You should do YOUR homework and read thru this thread. Bob turned the company over to his son Rob in 2007. But perhaps things have improved. I haven't seen any complaints about their service lately.
 
 


Title: RE: Beware Idiom Press!!
Post by: KE5BTY on January 22, 2010, 04:13:15 PM
I hate to pick off this scab, but I placed an order with Idiom Press back on December 16th.  It is now January the 22nd.  I have not heard a peep out of Idiom Press regarding the status of my order, despite a couple of e-mails asking very politely for a status update.  I have tried calling on several occasions, but nobody is answering their phone.

At this point, I am most concerned that something has happened to Rob Locher or that the business has shut down and the website is on auto-pilot.  I have even tried searching obituaries for Robert Locher III.

Any kind of response would be appreciated.  I don't want to cancel my order.  I really don't want to paint Idiom Press in a bad light.  I just want to be informed.


Title: RE: Beware Idiom Press!!
Post by: K6LO on January 22, 2010, 06:03:05 PM
"..This time the little guy who makes these (Bob)was very rude. I've talked to other people who got the same treatment.."

Oh come on.  Bob is one of the nicest guys on the planet.  I am not buying it.  QC issues happen, and he's the last person who would want to hang a customer out to dry.  I think I'll order something from him tonight just because I feel like it.


Title: RE: Beware Idiom Press!!
Post by: K0OD on January 23, 2010, 07:18:58 AM
"***Bob*** is one of the nicest guys on the planet"

Jeesh! Bob told me he didn't have anything to do with the company anymore. His son ***Rob*** ran it.

Yes, QC problems happen. That's why firms use telephone, email and their website to communicate quickly with customers.


Title: RE: Beware Idiom Press!!
Post by: K5END on January 26, 2010, 07:55:55 PM
I got the impression that things were very busy at Idiom Press when I was ready to place my order, so I ordered my K5 from Morse Express instead of directly from Idiom.

No problems since.



Title: RE: Beware Idiom Press!!
Post by: K1DA on January 29, 2010, 08:19:53 PM
I'd say it may be bordering on actionable, as malicious damage to reputation, to RERUN damaging remarks about IDIOM PRESS, the NEWEST of which is from 2008.  I ordered, received  and built a COMS 4 in 2009 (yeah, like RECENTLY ) and had an enjoyable time building it, saw NO substandard parts, and it worked first shot.  I check for new products from them on a regular basis.  BEWARE EHAM RERUN REVIEWS


Title: RE: Beware Idiom Press!!
Post by: K3PI on January 30, 2010, 05:41:30 PM
I love my K5.  Great great product.


Title: RE: Beware Idiom Press!!
Post by: KO4BB on July 02, 2010, 10:32:31 AM
I am Bob Locher, W9KNI, and Idiom Press is my business.

......

I value Idiom Press's reputation, and stand behind my products. In fact Idiom Press still offers support for every product we have ever sold in our 23 years in business, something very rare in any industry. On the rare occasions that a customer has a problem we always try to work with him or her and resolve the problem.

Bob Locher, W9KNI
President, Idiom Press


I called Idiom Press several times on the telephone and left several emails. That was over a month ago. All  want is a quote for a spare processor for my Rotor EZ controller that was zapped by lightning. I never got as much as an acknowledgment of my calls/emails.

As far as I can tell, Idiom Press is no longer in business. Feel free to prove me wrong, an email will suffice.

I would like to know if anyone has a spare Rotor EZ controller that he would be willing to sell to me.
I like the functionality, but at the moment, I can't take the time to design my own.

Thanks in advance,

Didier KO4BB


Title: RE: Beware Idiom Press!!
Post by: W7ZRC on July 28, 2010, 07:13:09 AM
What's up with Idiom Press?

I ordered a rotor ez rs-232 kit from Rob when we were at the Seaside hamvention the first of June. Altho the kits were not in stock, I paid my cash and trusted the kit would be sent. So far nothing. In fact, Idiom Press won't answer phone calls, emails or my FAX. Other friends of mine who have ordered related products from IP have not had any response to their inquiries either.

Are they out of business and have I lost my cash?

Rod Greene, W7ZRC


Title: RE: Beware Idiom Press!!
Post by: STAYVERTICAL on July 29, 2010, 01:40:35 AM
I'd say it may be bordering on actionable, as malicious damage to reputation, to RERUN damaging remarks about IDIOM PRESS, the NEWEST of which is from 2008.  I ordered, received  and built a COMS 4 in 2009 (yeah, like RECENTLY ) and had an enjoyable time building it, saw NO substandard parts, and it worked first shot.  I check for new products from them on a regular basis.  BEWARE EHAM RERUN REVIEWS

Well, I for one am glad of this re-run, Bob is no longer running the company by the looks of it, so the love-Bob crowd can chill out, but as
I was looking at their website and considering buying a keyer, I am glad of the re-runs, I see a red flag on my purchase.
Companies are not fossilised, and things change, especially in small businesses.
To assume the same as before is natural, but I for one don't love a company enough to buy with my eyes closed.
Thanks to Eham for giving information, good and bad. We are big boys, we can make up our own mind after that.


Title: RE: Beware Idiom Press!!
Post by: KE4DRN on July 29, 2010, 06:50:41 PM
hi,

you may want to contact Scott, owner of qth.com,
he may have a better way to contact Idiom.

http://billing.qth.com/contact.php

73 james


Title: RE: Beware Idiom Press!!
Post by: KB1NXE on August 02, 2010, 01:16:22 PM
Bob's son is running the company.  I have ordered several times and had my order filled very quickly.  YMMV, but I would order from them again if I had the need.


Title: RE: Beware Idiom Press!!
Post by: N4UE on August 04, 2010, 07:48:52 PM
Idiom Press makes GUD stuff!! Period. I purchased a SCAF-1 Audio Filter when Bob was changing the design slightly. Having been a EE with IBM, writing Service Manuals, Bob not only accepted my small suggestions, but implemented them immediatly into all following kits.
I love mine and think Bob and Idiom Press are the BEST!!

ron
N4UE


Title: RE: Beware Idiom Press!!
Post by: VE3GNU on August 05, 2010, 05:51:03 AM
Back in the spring my 6-year old CMOS keyer developed a problem that was diagnosed by Rob via an exchange of several emails. I sent him the two suspected IC's---with one of them being the culprit---and replaced without charge.  Great service from a great company!  I'll definitely will buy from Idiom Press again.
73---Ernie
VE3GNU


Title: RE: Beware Idiom Press!!
Post by: KI4SDY on August 07, 2010, 07:18:32 AM
Idiom Press has probably grown to the point that they probably need additional employees to help out, but the current owner may be too cheap to hire them. It happens all the time in small business. ;)


Title: RE: Beware Idiom Press!!
Post by: K0OD on August 07, 2010, 10:42:10 AM
Quote
Idiom Press has probably grown to the point that they probably need additional employees

Unlikely.

Is anyone (but me) buying outboard keyers anymore? Newer radios usually have keyers, often very sophisticated memory ones,  built in.

Plus, I'm surprised at the number of experienced CW ops I hear using keyboards nowadays. As I get older and work less CW I'm getting worse at sending, but my typing skills are improving thanks to computing and web surfing. I'm thinking of retiring the Logikeyer and paddles. Less clutter, less dusting. Meanwhile my keyboard (attached to the Flex) is a necessity on the desk.


Title: RE: Beware Idiom Press!!
Post by: KI4SDY on August 07, 2010, 08:35:07 PM
"Unlikely."

I don't understand the point of this last post. The poster questions whether anyone is using outboard keyers anymore and then, in the same sentence, states he is. Idiom Press makes more products than just key clacking equipment anyway and ham radio is growing! The company is either getting smaller or expanding. If it is getting smaller (I doubt it) then the owner needs to assess what is wrong and fix it. If he can't, he needs to turn it over to someone else in the family or sell it before he destroys it. Many of us like his products, but when something goes wrong we want it fixed! :o

If the last poster had read the all complaints; they revolve around bad customer service that is refuted by others who have had good experiences with the company owner acting in that position. As a matter of fact, he has responded on this site and commented concerning the complaints, which I consider commendable. Would the CEO or owners of Yaesu, Icom, Kenwood or even Alinco do that? No!

So what is the problem? It is obvious to me (having owned and operated several businesses myself) that in the see saw process of profit, expansion, profit, expansion, there are times when customer service falls to the wayside to make time for more important and immediate tasks. When this happens, complaints materialize along with negative word of mouth to the community of customers as a result of insufficient response. This is the point to incorporate the paid services of a family member (tax deductible) to lighten the load and increase efficiency. If there is no one in the immediate household or extended family to help, then you need to hire a part-time, temporary or full-time outside employee, as the need dictates. Again, some owners of small business just are too cheap to hire someone and in the end they suffer financially for it. It is false economy. I would be interested to know how many employees Idiom Press has and how many of those employees are exclusively customer service employees, but I think we all know the answer to that. ;)


Title: RE: Beware Idiom Press!!
Post by: K0OD on August 08, 2010, 06:12:03 AM
Quote
If the last poster had read the all complaints;...

Actually I have. I even criticized Idiom myself. I've owned two logikeyers: one of the earliest models from the 1980s and a CMOS-4 bought about 2-3 years ago. There is no excuse for the poor service and communication I received from them. (Idiom had already been turned over to "junior' by then)

Do you really think many suppliers are growing? I had thought you might be kidding about that. I can think of two or three majors who MIGHT be seeing a bit of growth. Many have closed recently and most of those left are close to doing so. You don't seem to realize how dreadful times are for ham suppliers.

We can have compassion for the struggling victims of The Great Recession. But that doesn't seem to be Idiom's problem.


Title: RE: Beware Idiom Press!!
Post by: KI4SDY on August 08, 2010, 11:44:29 AM
If the last poster had read all the complaints..."Actually I have."

If you read it, you did not comprehend what was being said by the company owner. As is reprinted below, he can't keep up with business. Why? Probably because he is too cheap to hire help and or order sufficient inventory. So what was your point?

"Do you really think many suppliers are growing?"

Yes I do! Ham radio is growing and as a result there is a need for more gear. Pretty simple really. There are more licensed hams today than there were 5 years ago. ;)

"I would have thought you might be kidding about that. I can think of two or three majors who MIGHT be seeing a bit of growth. Many have closed recently and most of those left are close to doing so." 

I would like a list of the "many that have closed recently" and the ones that are "close to doing so," I have not observed a mass exodus from the market. A few incompetent or dishonest business people have closed. They are the ones that "check out" in a bad economy and that is a good thing! ;D

"You don't seem to realize how dreadful times are for ham suppliers."

The Owner of Idiom Press; "I made the mistake of not having enough inventory at Dayton this year, and I've been dealing with a backlog ever since. I have been working like crazy to catch up, and I should be caught up by the end of the week. Once I am caught up, then customer service will be much more prompt. In the meantime I'm doing the best that I can."

Does that sound like a ham supplier that is having "dreadful times?" No, it sounds like someone who needs to hire some help so he can provide the basic customer service that hams expect. He is trying to do everything by himself on the cheap and it is not working. :-[

"We can have compassion for the struggling victims of The Great Recession (actually we are in a depression). But that doesn't seem to be Idiom's problem."

That is correct and it was entirely my point, but the statement conflicts with half of what you have posted so again I am going to ask, what is your point? ::)

 


Title: RE: Beware Idiom Press!!
Post by: MAZZ1232002 on August 08, 2010, 02:58:09 PM
  I am not sure where K0OD is getting his information from but I am a ham supplier and I am not even close to closing or considering it. As a matter of fact 2010 has been a great year for sales to date. Times are dreadful for ham suppliers? I cannot speak for anyone else but I have zero debt on both my personal and business balance sheets so if times are dreadful I can imagine what good times will bring!
  This afternoon I spent much time researching quick action cam vises that are used for rapid vising of parts on milling machines and drill presses. Need to replace the vise on the tapping and threading machine with a much faster vise. Eventually I plan to replace at least one vise with an air powered vise made by the Heinrich Company of Racine, Wisconsin. A proximity sensor will be fixed near the vises that will detect the presence of the part and then the entire vising, drilling and releasing of the part will be automatic and controlled by a PLC. So as you can see we have some expansion plans as opposed to closing down.

        73's
        Pete
        WB4CAA


Title: RE: Beware Idiom Press!!
Post by: STAYVERTICAL on August 08, 2010, 04:18:26 PM
Ah, the flames are starting to warm this thread nicely, time to roast the nuts.

The world is simply slowly winding down business wise, the reason is peak oil , yes thats right, the taps are fully open, and the rate is as fast as its going to get. This means energy gets more expensive, money cannot simply be created with the expectation that cheap energy will mean more growth to catch up with the money supply.
So, expect big businesses to cannibalize smaller businesses on succeeding crises, and money to contract indefinitely.
Credit will never be as easy to get as it was before peak oil, and you better make sure you have your house in order or you will sink.
How does that apply to this thread?
Idiom may be aware of the trend and trying to keep their overheads and debt low ( they are after all called Idiom not Idiot), so that they can stay in business. That is prudent, but they must balance that with the loss of reputation and eventual drop in sales.
Ham radio businesses are always failing, and MFJ is an example of a bigger business acquiring struggling ham businesses of substantial size.
I in no way excuse poor customer service, and will always avoid a company who does not understand that a reputation is easily lost and seldom regained. Having worked in a service environment for many years, I can relate many stories about customers requesting a person service their account who was technically inferior but socially adept over another of superior technical ability.
The idea is always to leave the customer with a pleasant experience, and your company problems are of no interest or concern to the customer who is slighted, nor should they be.

As to those business owners who are living in a patch of sunny sky, remember the ants, they harvest during the summer for the cold days ahead. Unfortunately many people do the reverse, and spend all summer and starve in winter.
Ants are smart.
 


Title: RE: Beware Idiom Press!!
Post by: K0OD on August 08, 2010, 08:21:54 PM
Okay, okay. You win. The hobby is a gold mine.  How did I not know?

Pictured below is the sprawling "radio row" in Fort Wayne Indiana  ;D

http://img.photobucket.com/albums/1003/dz986/philshamradiostore.jpg


Title: RE: Beware Idiom Press!!
Post by: STAYVERTICAL on August 09, 2010, 01:03:23 AM
Okay, okay. You win. The hobby is a gold mine.  How did I not know?

Pictured below is the sprawling "radio row" in Fort Wayne Indiana  ;D

http://img.photobucket.com/albums/1003/dz986/philshamradiostore.jpg

Let me guess, it's really a TARDIS (Dr Who's time machine) and is the size of a football field inside. Cunning these hams.


Title: RE: Beware Idiom Press!!
Post by: KI4SDY on August 09, 2010, 06:21:29 AM
There comes a time (too frequent these days on eHam.net) when the rambling comments of others are so illogical and off point that the only thing you can do to keep your sanity is push the ignore button. ::) Goodby K0OD and STAYVERTICAL! ;D

By the way, I usually do not respond to posters that do not use their call signs, if they have one. If I want get into that, there are plenty of CB sites to choose from. However, the following comment was so "outer space" I have no choice:

"The world is simply winding down business wise, the reason is peak oil, yes that's right the taps are fully open, and the rate is as fast as its going to get. This means energy gets more expensive, money cannot simply be created with the expectation that cheap energy will mean more growth to catch up with the money supply."

Idiom Press is not complaining of increased costs for materials and their prices for products have not increased for a long time. Their customers are not complaining about price. The issue is customer service and ensuring you have the human resources to provide the level of service expected by ham radio customers. Very simple really. How you wander into the International Economy fueled by "Peak Oil" leaves me wondering what you are smoking. I am not surprised that you have remained in customer service for "many years." Maybe some day, when your head clears, you will be able to see things in a simpler light and figure out how to start your own business. ;)      


Title: RE: Beware Idiom Press!!
Post by: N3QE on August 09, 2010, 07:39:24 AM

Do you really think many suppliers are growing? I had thought you might be kidding about that. I can think of two or three majors who MIGHT be seeing a bit of growth. Many have closed recently and most of those left are close to doing so. You don't seem to realize how dreadful times are for ham suppliers.


As always in ham radio the upstarts with innovative and solidly performing products are giving tough competition to the stodgy old out of touch companies that have too many layers in their distribution chain.

And the companies that themselves were not producers, but unnecessary layers in the distribution chain, providing no actual value? They get hit toughest of all.

It was a shame when the mail order places that provided no value came along, and drove out the local shops who actually provided value, but that was 40 years ago. No point fighting that battle again.

Tim.




Title: RE: Beware Idiom Press!!
Post by: STAYVERTICAL on August 09, 2010, 02:25:25 PM
Quote
"The world is simply winding down business wise, the reason is peak oil, yes that's right the taps are fully open, and the rate is as fast as its going to get. This means energy gets more expensive, money cannot simply be created with the expectation that cheap energy will mean more growth to catch up with the money supply."

Idiom Press is not complaining of increased costs for materials and their prices for products have not increased for a long time. Their customers are not complaining about price. The issue is customer service and ensuring you have the human resources to provide the level of service expected by ham radio customers. Very simple really. How you wander into the International Economy fueled by "Peak Oil" leaves me wondering what you are smoking. I am not surprise that you have remained in customer service for "many years." Maybe some day, when your head clears, you will be able to see things in a simpler light and figure out how to start your own business. Wink       

I appreciate the critique, but I should clear up a few matters.
Rather than give a glib comment without any background to why companies may be taking a particular course of action, I prefer to set the scene to what, in my opinion, is perhaps motivating company policies.
If you consider "peak oil" to be an off planet idea then that is your choice - I have long ago learned that trying to give unpalatable information to those who don't wish to know only leads to grief.
Lets just say that I have organised my life around this concept and have ridden the resulting crises to my advantage.
This is not a new concept having first come to my attention seven years ago, if you ignore it you will never know the real reason why the economy will never recover.
Despite the barb directed at my being in customer service I consider this as being a time of service to others where my knowledge was able to, in a small way, grease the cogs which kept industry humming smoothly.
Without getting too biblical, being in service has a long tradition.
As to starting my own business, although I would be honored to be in a position of being a shopkeeper, my life has been organised to be independent of this burden.
I am thankful for Idiom and all the other small "shopkeepers" who face a complaining clientele daily hoping to eke out a living, but have no desire to join their decimated ranks.
73s



Title: RE: Beware Idiom Press!!
Post by: WB2WIK on August 10, 2010, 01:53:08 PM
All it takes to provide excellent customer service is communications.  It costs about nothing and goes a long way towards reputation building.

If I'm a vendor (manufacturer or reseller, it really doesn't matter) and get an order I cannot immediately fill, it is incumbent on me to immediately contact the customer and simply let him know:  "Sorry, we're flooded right now and catching up with a 3-week backlog.  If you don't mind waiting, we'll ship your order on September 3.  If you would rather cancel than wait, please advise and we'll cancel your order at no cost to you."

Canned statement.  Costs nothing to write it, nothing to send it, but lets the customer know what's happening.  Worth a million dollars in review comments.



Title: RE: Beware Idiom Press!!
Post by: KI4SDY on August 11, 2010, 06:02:51 AM
You have to pay someone to do that if you are busy running the rest of the company, so it does cost money. That is why it is not being done. Very simple really. ;)


Title: RE: Beware Idiom Press!!
Post by: KB4MB on August 15, 2010, 02:33:45 PM
I ordered a year in dx book and it came signed within the week.  No problems here with customer service... (Just one counter voice  :) )


Title: RE: Beware Idiom Press!!
Post by: KBERGPHD on August 25, 2010, 09:13:51 AM
I have also ordered products from Idiom Press and have received excellent service.  The issue, for me, is now I have been waiting for a product that was promised for May 29th.  I waited until mid July assuming Rod was busy with post Dayton activities.  I have not received a reply to the dozen or so emails, several phone calls and one fax for a month and a half now.  It is now August 25th.  So now my customer experience is not so good.    There have been suggestions the company is too busy and should hire extra help, and those that say it cant because it would ruin their profit margin, to respond to emails with canned statements, etc.  An easier solution would be a website statement about what is going on!!!! One statement to all of us who have enjoyed and wish to continue the use of Idiom Press Products.  In the meantime, I would like to know if anyone has gotten products from Idiom Press since April, 2010, or have gotten responses from Rob since end of May?

September 3rd, Another week without response to my emails, or calls from Idiom Press about my order!!! 

September 12th, still no response from Idiom Press about my order!!!


Kent
KC9LIF


Title: RE: Beware Idiom Press!!
Post by: KC4RN on September 16, 2010, 10:14:36 AM
I don't like cross posting, but I thought this would interest those monitoring this thread.

The home page of Idiom Press Idiom Press states that the company is closed until Sept. 22nd.

Let us see how good Bob's communication is after the 22nd.


Title: RE: Beware Idiom Press!!
Post by: N0AZZ on September 24, 2010, 05:11:35 AM
I've used Bob for several things over last 3 years with no problems always have him assemble them and don't mind the wait or prepayment on credit card. I wonder how many of you have dealt with Mosley a really long wait on some antennas.


Title: RE: Beware Idiom Press!!
Post by: K0OD on September 24, 2010, 06:39:31 AM
I've used Bob for several things over last 3 years with no problems always have him assemble them and don't mind the wait or prepayment on credit card.

repost: 
Quote
Bob turned the company over to his son Rob in 2007.

Isn't that still the case?


Title: RE: Beware Idiom Press!!
Post by: KBERGPHD on September 28, 2010, 12:35:17 PM
Yes... Rob is supposedly running the company, but not communicating to customers.  I have gotten good service in the past and was told that I would receive the product at the end of May, 2010.  It is now the end of September and have heard not one word from him in all time, even after sending him one or two emails a week since July 15th.   ???  I reiterate.  Is ANYONE getting response from anyone in the company recently.  If you are could you put in a good word for me, and tell them I am trying to reach them.

As I have asked other to do, so will I do.  I got a call from Rob at Idiom Press just after I posted above, who indicated to me the problems that he has been confronting and his attempts at solving them.  I told him my complaint was communication and I hoped it would be better in the future.  He will be sending me what I had ordered as soon as he can and will be working to resolve the issues that have prevented better communication.  It is my sincere wish that he is successful, which I believe he will be!!


Title: RE: Beware Idiom Press!!
Post by: KE4DRN on September 28, 2010, 08:04:59 PM
Idiom should stop taking orders until Rob gets
his act together.



Title: RE: Beware Idiom Press!!
Post by: WB1DX on October 30, 2010, 07:01:28 AM
I too have had no luck getting responses to either phone calls or e-mails, and I've placed at least 8. I placed a web order back on Aug 23rd for a rotor card. This is now going on 2 months without any updates or acknowledgements.

I can only assume that something serious is going on, but for heavens sake, stop taking new orders, update your v-mail message, update your website, and contact those customers that have been trying to reach you about outstanding orders. Terrible customer service, just terrible....

Ken, WB1DX


Title: RE: Beware Idiom Press!!
Post by: W7WIK on January 11, 2011, 02:01:06 PM
I just finished a CMOS-4 keyer kit from Idiom Press and it practically fell together. The kit and instructions are top notch and worked perfectly right from the start. Great keyer for a good price. Very happy with it.


Title: RE: Beware Idiom Press!!
Post by: KD8MJR on January 11, 2011, 03:11:09 PM
Oh Sweet  :o I just placed an order with them an hour ago, now I find this post :o
I ordered the 800DXA Rotator board, oh well I will keep everyone informed on what happens.  I talked to Rob and he was very nice, he promised to have it shipped out by 13 January so I will wait and see.


Title: RE: Beware Idiom Press!!
Post by: KI4SDY on January 11, 2011, 05:29:12 PM
You know, for about $45.00 per month, they could have a live answering service take their calls and e-mails, then send the orders and requests on to be processed. If the guy is too cheap for that, like I said before, then forget him and use another company.


Title: RE: Beware Idiom Press!!
Post by: KD8MJR on January 13, 2011, 03:13:43 PM
OK it's Jan 13th and I have heard nothing, I keep calling but I keep getting the answering machine  >:(

Oh Sweet  :o I just placed an order with them an hour ago, now I find this post :o
I ordered the 800DXA Rotator board, oh well I will keep everyone informed on what happens.  I talked to Rob and he was very nice, he promised to have it shipped out by 13 January so I will wait and see.



Title: RE: Beware Idiom Press!!
Post by: KD8MJR on January 14, 2011, 12:28:10 PM
Still calling and getting no Answer, I have left message and gotten no reply.
Interesting how I got through the first time when I was ordering now I cannot get through.
Man I hope this is not going to be like some other posters have said.

Is there any other company that makes a board like this ???

OK it's Jan 13th and I have heard nothing, I keep calling but I keep getting the answering machine  >:(

Oh Sweet  :o I just placed an order with them an hour ago, now I find this post :o
I ordered the 800DXA Rotator board, oh well I will keep everyone informed on what happens.  I talked to Rob and he was very nice, he promised to have it shipped out by 13 January so I will wait and see.



Title: RE: Beware Idiom Press!!
Post by: BOYSCLUBRADIO on January 15, 2011, 03:53:40 PM
quit whin'n and be a ham .. fix it...  I know Bob helped us with ours.. even thought he was feeling poor'ly... and was very professional ... when we found that we needed the 5 bux worth of mods.. he offered to send it free.. but we paid for it as we know how SOME people will whine and complain about things when they really don't understand electronics and will take advantage of others.    He is trying to make a few shackles.. and has a great product that had some chip/parts problems.    What I don't understand is why some people will spend more time whin'n about it than it would take to fix it.    ;D
Check the web for the repair guy...back east that does the work FOR YOU...

thanks for the great keyer Bob... we use it for all the field days and contest... keep up the good work...  ;)


Title: RE: Beware Idiom Press!!
Post by: K0OD on January 15, 2011, 07:14:17 PM
"thanks for the great keyer Bob."

How often does this have to be repeated...  BOB, W9KNI has nothing to do with the company anymore. Hasn't for several years. His son ROB W7GH owns it. When I spoke with KNI, he disavowed any recent connection with the company. 

I do agree that KD8MJR should at least give the board five or six business days to reach West Virginia from Oregon (?).  Then let us know if Rob kept his word.



Title: RE: Beware Idiom Press!!
Post by: KD8MJR on January 15, 2011, 09:06:50 PM
Well I sort of owe Rob an Apology, he sent out the Board as promised on the Day he promised, so I can say that whatever problems he had in the Past seem to be FIXED.
The only downside and why I used "sort of owe" is that it is almost impossible to reach him even during business hours, that's why for 2 days I could not find out if it had shipped.

Anyway it really does not matter, what Matters is that IDIOM PRESS IS SHIPPING ITEMS OUT ON TIME.  Thanks Rob for sending out my Board.

BTW K0OD the only reason I got worried in the first place was because of what I read in this thread. I agree, it's best to just wait and not get all excited before the time has come.


Title: RE: Beware Idiom Press!!
Post by: GM0ULK on June 14, 2011, 10:27:12 AM
Just read these posts, unfortunately 1 month after I placed an order for the Logitalker.  I would have not taken a chance on ordering had I known that some guys wait for months and those who are lucky get their order right away and post in here chanting 'greatest ever service'. 

The fact is, if you make an order you expect it to be fulfiled in a resonable time, or you might as well go else where!! That includes all orders, not just those with a prefix of K or N!!

I have called by phone and emailed but no response, perhaps they have died again!!  Could someone local go and give them a wake up call and ask them to respond to the mails and calls if just to let the world at large know what the situation is.

I even offered to accept the kit version to help their ailing production line if necessary. I wish I used the details of the circuit published in the public domain and made my own version, but sourcing the parts is a pain.

Could you imagine the major equipment companies reputation if the where as blaise.  The summer contest season is well underway and I think I shall have to keep calling as I doubt if I will see the Logitalker this side of the 2nd millenium :-[

Thanks




 


Title: RE: Beware Idiom Press!!
Post by: VA3MW on April 25, 2012, 05:06:34 AM
I have to admit, they are hard to get hold of. 

My Logitalker died after about an hour of use the first time.  I have been trying to get hold of them (phone, email, personal email, skype, etc.) and they are not the most customer savvy about keeping their customers informed.  Pretty frustrating as I can't just order the voice chip for a few bucks. 

May I recommend that they not publish their phone number or skype id if they aren't going to use it? 



Title: RE: Beware Idiom Press!!
Post by: WH7DX on May 15, 2013, 12:19:34 PM
Not happy.   Placed an order for 2 books a little over two weeks ago.  

I have called 3 times - left 2 messages and sent an email concerning the order.

Their service sucks.   There is no excuse for not calling a customer back within a handful of days or returning an email.

There is no notice on their website of them going out of town or anything.

DON'T USE THIS COMPANY.   GO SOMEWHERE ELSE.

I wish I had seen this before I ordered from them.


Title: RE: Beware Idiom Press!!
Post by: W3AB on June 04, 2013, 11:53:33 AM
I've trying to spend money with them for a couple of months now and have never received a response to my questions.

Now another group have come up with a similar solution, RS232 rotor controller, so I went there.

Too bad  :-[


Title: RE: Beware Idiom Press!!
Post by: K0OD on June 04, 2013, 03:44:40 PM
What's hilarious is that W9KNI just wrote an eHam product review. Bob knows darn well about the long-running criticism of his son's (Rob's) "business."

http://www.eham.net/reviews/review/119267


Title: RE: Beware Idiom Press!!
Post by: KASSY on June 05, 2013, 09:22:00 AM
What's hilarious is that W9KNI just wrote an eHam product review. Bob knows darn well about the long-running criticism of his son's (Rob's) "business."

http://www.eham.net/reviews/review/119267
Why would that matter?  It's his son's business, right?  Hasn't Rob been running it for like 10 years?

As adults, most fathers and sons do not live together or work together.  Any more than mothers/daughters.

- k


Title: RE: Beware Idiom Press!!
Post by: K0OD on June 05, 2013, 10:02:14 AM
Well it certainly matters to them. KNI's image and history appear prominently on the Idiom Press website which says the site "is currently run by his son..."

It's a bit murky as to when Bob turned over the business to his son. Perhaps 5 years ago. Many people even on EHam still assume it's Bob's business. But I know that KNI will disavow any connection to Idiom whenever there's a problem.

http://www.idiompress.com/about.html


Title: RE: Beware Idiom Press!!
Post by: KASSY on June 05, 2013, 11:47:37 AM
Well it certainly matters to them. KNI's image and history appear prominently on the Idiom Press website which says the site "is currently run by his son..."

It's a bit murky as to when Bob turned over the business to his son. Perhaps 5 years ago. Many people even on EHam still assume it's Bob's business. But I know that KNI will disavow any connection to Idiom whenever there's a problem.

http://www.idiompress.com/about.html

Ah, I see.  I thought perhaps you were claiming that KNI should be expected to step in and do something about it.  At some point, a child leaves home....

- k


Title: RE: Beware Idiom Press!!
Post by: AC4RD on June 05, 2013, 12:43:38 PM
What's hilarious is that W9KNI just wrote an eHam product review. Bob knows darn well about the long-running criticism of his son's ...

I don't see what's 'hilarious' about a product review; the complaints about the customer service are an entirely different matter from the quality of the Idiom Press products.  The two aren't related. 

I've got two of their keyers (K-1 and K-3) and like them more than any other keyers I've owned. If I ever see a used K-5 cheap I'll probably buy it, just to have another.  (Though it's true that several months ago, I emailed Idiom asking what ham stores stocked their keyers, and I never got a reply.)


Title: RE: Beware Idiom Press!!
Post by: W1JCW on March 07, 2014, 05:13:34 AM
What is the deal with these guys ?

Are they in business or not ???

Webpage is up, ordered some led kits and nothing !!

I've called several times as well and no return phone calls!!

Any know where those LED kits can be purchased ?

73-
W1JCW
John



Title: RE: Beware Idiom Press!!
Post by: KB1NXE on March 07, 2014, 07:07:07 PM
No need to buy a kit.  Any ham worth his salt can cobble together a 7805 regulator after a bridge rectifier and filter capacitor and a couple of LEDs with current limiting resistor.  Not hard.  In fact, I did it long before anyone offered a 'kit'.


Title: RE: Beware Idiom Press!!
Post by: NS3L on March 08, 2014, 04:28:03 PM
I just ordered a K5 keyer and a cable on March 2nd.. And now I'm wondering if I did the right thing after reading the lack of new reviews about the company and it's failure to send products paid for in a reasonable time or respond to customer complaints quickly.. Like others have reported, none of my calls are being returned and even emails I sent with the invoice copied have not been responded to.. The website does not come up as a red flag, but now that I spent $170 on some equipment, I'm wondering if anyone should order anything from them until they respond to everyone and assure us that things are on the up and up.. One week and I'll be following up with the BBB and others and see if there have been any recent complaints..

Lets see where this goes.. I hope this is not another company like the "Turbo Tuner" problem..

Steve, NS3L
Nazareth, Pa.
610-297-5132 (I'm waiting for a call from Idioum Press..!!!)


Title: RE: Beware Idiom Press!!
Post by: WI8P on March 09, 2014, 10:25:58 AM
I just ordered a K5 keyer and a cable on March 2nd.. And now I'm wondering if I did the right thing after reading the lack of new reviews about the company and it's failure to send products paid for in a reasonable time or respond to customer complaints quickly.. Like others have reported, none of my calls are being returned and even emails I sent with the invoice copied have not been responded to.. The website does not come up as a red flag, but now that I spent $170 on some equipment, I'm wondering if anyone should order anything from them until they respond to everyone and assure us that things are on the up and up.. One week and I'll be following up with the BBB and others and see if there have been any recent complaints..

Lets see where this goes.. I hope this is not another company like the "Turbo Tuner" problem..

Steve, NS3L
Nazareth, Pa.
610-297-5132 (I'm waiting for a call from Idioum Press..!!!)

Better get ready to call your creditcard company.


Title: RE: Beware Idiom Press!!
Post by: NS3L on March 11, 2014, 05:56:37 AM
I just ordered a K5 keyer and a cable on March 2nd.. And now I'm wondering if I did the right thing after reading the lack of new reviews about the company and it's failure to send products paid for in a reasonable time or respond to customer complaints quickly.. Like others have reported, none of my calls are being returned and even emails I sent with the invoice copied have not been responded to.. The website does not come up as a red flag, but now that I spent $170 on some equipment, I'm wondering if anyone should order anything from them until they respond to everyone and assure us that things are on the up and up.. One week and I'll be following up with the BBB and others and see if there have been any recent complaints..

Lets see where this goes.. I hope this is not another company like the "Turbo Tuner" problem..

Steve, NS3L
Nazareth, Pa.
610-297-5132 (I'm waiting for a call from Idioum Press..!!!)


Better get ready to call your creditcard company.

I went ahead and sent two more emails and a phone message telling Idiom to cancel my order #9077 ASAP.. I also contacted the credit card company to a possible fraud problem.. Idiom has not attempted to charge my card as of yet and now the CC company is on fraud alert.. I take this stuff seriously.. I haven't been taken ever, and I'm not starting now.. If someone from Idiom calls me or responds to my messages I will drop the fraud watch and reconsider, but not until that happens....

In the mean time, I would recommend that "NO ONE" order from Idiom Press until further notice..!!!

Steve Nordahl, NS3L
Nazareth, Pa.
NS3L@Yahoo.com
1-610-297-5132


Title: RE: Beware Idiom Press!!
Post by: W9ZO on March 11, 2014, 02:27:31 PM
I wish I had noticed this thread earlier.
On Feb 23,2014 I ordered a Idiom Press Rotor EZ card - without the RS232 option.
Order # 9060
Two days later I reconsidered and sent in another order for the RS232 - which cost me $10 more than if I had ordered the complete kit the first time.
After 1 week I had not received anything, so sent a e-mail and asked what the delay was.
Bob W7GH replied and said they were waiting for parts that were arriving that day and the orders would be sent out in 1 or 2 days by Priority Mail.
5 days later the RS232 kit arrived but not the Rotor EZ one.
Since then 16 days have elapsed and I sent numerous e-mails with no response.
I also called them directly and got a answering machine.
Again - No Response.
As it stands now I have a RS232 kit that cost me $40 that I have no way to use.
I will wait a week or so to see if things improve,but after reading this thread, it doesn't look too promising.
Pat - W9ZO


Title: RE: Beware Idiom Press!!
Post by: W9ZO on March 11, 2014, 04:25:35 PM
I received a reply from Rob this evening.
He promised to ship the Rotor EZ kit tomorrow.

I will give him credit for now to be trying to get things going in time.

For now I take him at his word that he just got a little behind in the orders.
I will keep you updated on the progress of my order.
Pat - W9ZO


Title: RE: Beware Idiom Press!!
Post by: K0OD on March 12, 2014, 08:50:32 AM
October 2013:  "Most importantly, I've personally refocused on customer contact."

http://lists.contesting.com/archives//html/Topband/2013-10/msg00193.html


Title: RE: Beware Idiom Press!!
Post by: NS3L on March 13, 2014, 08:16:47 AM
Well, despite several emails and phone messages.. regarding my order not being filled, and Idiom Press now having access to my credit card info, I've come to the point that Idiom Press is nothing more than a fraudulent enterprise, and may have been deceiving all of us all along just to buy time....

The fact that they are still accepting orders and using major credit card services while not following through on orders meets all the criteria that I need to place a label on them....

Today I put the two Major Credit Card companies on alert via Citibank who are servicing my account.. They have agreed to forward this matter to their fraud/security department, and they've told me that the matter will be elevated out to the majors.. I have also contacted Paypal and alerted them to the possibility that there system is involved as well..

I've had enough of this kind of garbage.. Idiom Press just fold and do us all a favor..Sell the company off and get someone professional to handle the products..!!!

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES...!!!!!!

Steve J. Nordahl, NS3L
Nazareth, Pa.


Title: RE: Beware Idiom Press!!
Post by: W9ZO on March 15, 2014, 11:46:00 AM
I received a reply from Rob this evening.
He promised to ship the Rotor EZ kit tomorrow.

I will give him credit for now to be trying to get things going in time.

For now I take him at his word that he just got a little behind in the orders.
I will keep you updated on the progress of my order.
Pat - W9ZO

I received the kit today.
It took 21 days from the time I ordered the Rotor EZ kit, but it finally came.
Now to see about putting it together
Pat - W9ZO


Title: RE: Beware Idiom Press!!
Post by: W1JCW on March 21, 2014, 08:21:11 AM
If I had a dad as Rob did I sure would have taking this seriously and made a go of it. I would have done anything to have the opportunity Rob had to have a well established business handed to be in a silver platter!! I ordered four LED kits over a month ago and no contact whats so ever! I've called their # several times and sent emails to all the contacts. I sent a cancel email to them for the order now.

I just don't understand how you screw up something handed to you such as this.

If anyone has a good contact # for Rob it would be nice to have to maybe we can obtain these products.


This is Rob Locher W7GH. Idiom Press was started by my father Bob Locher W9KNI. A few years ago he brought me on board, and then later retired, leaving me in charge. I'd had no business experience before running Idiom Press.

quote from Rob:

" Recently I've had several unanticipated challenges that I've had to deal with. The challenges have led to an order backlog, which has multiplied my workload. I've dropped the ball in keeping up with emails and phone calls. My father, and also friends and other concerned people, have reminded me that the most important thing to any business is contact with the customer.

To the people I've inconvenienced, I'm sorry, and I apologize. I am learning as I go. I have a plan to get caught up with orders as quickly as possible. Most importantly, I've personally refocused on customer contact. I'll be contacting everyone with an outstanding order. I must, however, ask customers for a little patience for the next month or so.

73,
- Rob Locher W7GH
Idiom Press  "


Title: RE: Beware Idiom Press!!
Post by: W3DDF on March 21, 2014, 02:10:23 PM
I placed an order for a Rotor EZ three weeks ago and have not heard anything from Rob after sending several emails and a phone call.  It seems that the quote from Rob above was made back in October 2013.


Title: RE: Beware Idiom Press!!
Post by: N5OP on March 21, 2014, 09:13:00 PM
I've had their Rotor EZ for over a decade and love it. However, it recently bit the dust and I recently ordered a replacement. However, after reading these reviews, I'm having serious second thoughts. I love the Rotor EZ board but my controller is useless without it. If it looks like I'll have to wait weeks, I'll cancel my order and try something else. Like everyone else, I've placed calls and sent e-mails but I get no response.

Is there any hope?

Kim N5OP


Title: RE: Beware Idiom Press!!
Post by: W3DDF on March 22, 2014, 08:18:20 AM
I have decided to purchase a Green Heron controller and cancel the order I had with Idiom Press.  I can't believe that Rob still does not reply back to people after he stated last October that customer communication is important. It is too bad I thought he had some good products.


Title: RE: Beware Idiom Press!!
Post by: N1AMB on March 31, 2014, 12:04:33 PM
I to am a victim of Mr Locher (W7GH) sent a defective board back on 11/29/13 and have called 21 time and no return call. Got a hold of the OR state police and I'll let them contact Mr. Locher they asked for proof of this theft as I have the signed Tracking from the USPS. It really is a sad state of affairs when a son can do this to a business that his father cared so much about, it's not the money it's the fact that he could do this to a fellow ham


Title: RE: Beware Idiom Press!!
Post by: KB3ERI on April 18, 2014, 08:26:55 AM
Well, I'm also holding the bag here.  Placed an order for a cmos 4 keyer 03/07/14.  Heard not one iota from idiom after numerous emails, phone calls, written correspondance zip zilch zero nada!

Jay Johnson
KB3ERI 


Title: RE: Beware Idiom Press!!
Post by: AB7R on April 18, 2014, 02:33:51 PM
This has been such a well documented issue with this company I don't see how anyone would even for the slightest moment consider placing an order with them.

Such a shame as Bob is such a nice guy too.

73
Greg
AB7R


Title: RE: Beware Idiom Press!!
Post by: AA7RX on May 18, 2014, 02:01:58 PM
Quote
This has been such a well documented issue with this company I don't see how anyone would even for the slightest moment consider placing an order with them.

Personally, I relied upon the eHam reviews in making my purchasing decisions. I never checked this forum, so I didn't realize that there was a huge customer service issue here.

I'm glad I decided to buy something else, and I will be checking these forums much more often.


Title: RE: Beware Idiom Press!!
Post by: K1ZJH on May 20, 2014, 09:37:29 AM
Maybe someone should step up to the plate, and offer to buy him out... I can see there is a demand for their products, and for replacement parts and repair. This might be a golden opportunity for someone to start a home based industry.  I'm too old and don't have the money.

Pete


Title: RE: Beware Idiom Press!!
Post by: K1CJS on May 26, 2014, 06:47:14 AM
Buy out that company--after the reputation it has garnered over the past years?  Naw--I'd start a NEW company if I had the money.  The Idiom Press name just isn't worth that much now.


Title: RE: Beware Idiom Press!!
Post by: K0YQ on May 26, 2014, 07:40:57 AM
Buy out that company--after the reputation it has garnered over the past years?  Naw--I'd start a NEW company if I had the money.  The Idiom Press name just isn't worth that much now.

I'd take a crack for the right price.  :)


Title: RE: Beware Idiom Press!!
Post by: N7BMW on May 26, 2014, 06:21:43 PM
Buy the product designs.  Name the new company something different.


Title: RE: Beware Idiom Press!!
Post by: K0OD on May 26, 2014, 07:57:08 PM
I too have wondered why Idiom's line of products hasn't been copied by some enterprising ham with his head screwed on straight, and just a few bucks. Are any of Idiom's products patented or otherwise immune from being reverse engineered and knocked off?

What a piece of cake it would be to put Idiom out of its misery with a website that proclaims: "We Ship All Products Within 24 Hours." I'd go so far as using Idiom's product numbers too.

K1EL Systems (now called Hamcrafters for some reason) has a great reputation for service and they're already in the keyer business with similar designs. Idiom's popular rotator enhancements might fit into 'EL's line very nicely. 

BTW, I believe that Idiom hasn't been at Dayton in the past two years.


Title: RE: Beware Idiom Press!!
Post by: N3QE on May 27, 2014, 06:15:29 AM
Buy out that company--after the reputation it has garnered over the past years?  Naw--I'd start a NEW company if I had the money.  The Idiom Press name just isn't worth that much now.

At least on the keyer product side... I can heartily recommend K1EL keyer chips and keyer kits which are actively sold and supported. I built one of their Winkey USB a few years ago, thoroughly enjoyed the build process, and have used it for over 50 thousand QSO's since then.

Tim N3QE


Title: RE: Beware Idiom Press!!
Post by: W2RMS on May 27, 2014, 12:03:53 PM
Here's another horror story about Idiom (t?) Press:
i ordered my HyGain RototEZ RS232 kit and the LED kit on March 28th 2014.
Two weeks later i saw a charge on my card less the LED kit. So my assumption was that someone's actually working on this order. And since i'd heard from others that IP had trouble getting LED parts (really? are they located on Mars?) - i thought its ok. Let me just get my RS232 kit done and i can live with that.
Well, its been almost two months now. No kit had arrived. Numerous e-mails went unaswered.
Phone calls all went to /dev/null. In fact, after a while i noticed the "subscriber has not set up the voicemail" message.
So i guess IdiomPress is no more?
I just returned from my Chase brach after filing a fraud claim. Should have my money back within 12 hours or so.
Better Business Bureau doesn't return any matches for Idiom Press, but then again i don't know what name they used for the corporation (if there even is one!!!).
So, yeah, BEWARE!!!
They may have been an ok company back in the day but not anymore.
P.S. My negative review in the Reviews section was never even posted. Do they have access to screen the reviews on eHam.net?


Title: RE: Beware Idiom Press!!
Post by: NA4M on May 27, 2014, 06:27:48 PM
P.S. My negative review in the Reviews section was never even posted. Do they have access to screen the reviews on eHam.net?

Only eHam.net staff can screen/approve/delete/edit product reviews.

See the product review Notes and Terms & Conditions on why reviews may not be posted.

73 Phil NA4M
eHam.net Product Reviews Manager


Title: RE: Beware Idiom Press!!
Post by: W2UP on May 29, 2014, 07:18:09 AM
Phil,

You are doing a great disservice to eham members by deleting negative reviews.

I posted a negative review about a month ago.  I ordered a Rotor EZ in March and after about 5 weeks of no contact, I posted a review to that effect.  It never appeared.  True, it's not a review of the PRODUCT, but a review of a company's shoddy service is just as important as tghe product itself.

I tried phoning Idiom and got a message saying "the mailbox was full."  So, I sent a follow-up email saying to cancel my order.  Two months later, my CC was never charged and I never heard anything from Idiom.  If my CC is ever charged, I will file a fraud complaint.

For the rest of you looking for a Rotor EZ substitute, I ordered an ERC from http://easy-rotor-control.com/ (a German company).  It arrived 9 days after the order was placed (including a 4 day hold in US Customs in Brooklyn, per USPS tracking!)  It is a very high quality PC board and went together easily in about an hour.  Rene, DF9GR, answered questions via email within hours.  I highly recommend the product.

Barry W2UP


Title: RE: Beware Idiom Press!!
Post by: NA4M on May 30, 2014, 06:47:03 AM
Phil,

You are doing a great disservice to eham members by deleting negative reviews.

I posted a negative review about a month ago.  I ordered a Rotor EZ in March and after about 5 weeks of no contact, I posted a review to that effect.  It never appeared.  True, it's not a review of the PRODUCT, but a review of a company's shoddy service is just as important as tghe product itself.

I tried phoning Idiom and got a message saying "the mailbox was full."  So, I sent a follow-up email saying to cancel my order.  Two months later, my CC was never charged and I never heard anything from Idiom.  If my CC is ever charged, I will file a fraud complaint.

For the rest of you looking for a Rotor EZ substitute, I ordered an ERC from http://easy-rotor-control.com/ (a German company).  It arrived 9 days after the order was placed (including a 4 day hold in US Customs in Brooklyn, per USPS tracking!)  It is a very high quality PC board and went together easily in about an hour.  Rene, DF9GR, answered questions via email within hours.  I highly recommend the product.

Barry W2UP

eHam agrees that customer service is a very important aspect of product purchases.  So much so that the  CompanyReviews Forum is dedicated to that aspect.

Companies can have great products but lousy customer service and vice-versa.   The reviews address the products and CompanyReviews focus on customer service.

73 Phil NA4M
eHam.net Product Reviews Manager


Title: RE: Beware Idiom Press!!
Post by: KC9YTJ on May 30, 2014, 07:38:04 AM
Let me preface this post by stating that I don't have a dog in this fight, since I've never bought anything (or tried to buy anything) from Idiom Press.

But with respect, if product reviews are positive but customer service is terrible, it is indeed a disservice to people reading those positive product reviews not to include customer service issues right along with them.

Reading this thread it is clear that there are plenty of folks who bought products from the vendor based on positive reviews and later regretted it because they hadn't read the vendor reviews first.  If there is no clear connection between product and vendor reviews then what is the point of having the reviews at all?  And please don't tell me that a potential buyer should first read the glowing product reviews and then search the company reviews to see if the company is actually worth buying from.  If there is that much disconnect between product quality and customer service then it should definitely be reflected in the product reviews.

If a product's review is great but you can't get the vendor to actually ship it to you after you purchase it, or to service what they've sold you if you actually manage to receive it, why should the latter not negatively impact the former?

I'll shut up now.


Title: RE: Beware Idiom Press!!
Post by: NA4M on May 30, 2014, 09:56:33 AM

But with respect, if product reviews are positive but customer service is terrible, it is indeed a disservice to people reading those positive product reviews not to include customer service issues right along with them.



Product Review writers provide a numerical rating of the product with their review.  These product ratings are used by readers to rank the various products within a category for product evaluation. 

If product reviews are mingled with customer service reviews the ratings would not be meaningful for evaluation of products themselves.  Review readers wanting to use the ratings would have no idea what the rating numbers reflect.

73 Phil NA4M
eHam.net Product Reviews Manger



 


Title: RE: Beware Idiom Press!!
Post by: W2UP on May 30, 2014, 12:27:05 PM
Phil,
I wasn't even aware there was a Company Reviews section.  You could have posted my review there and told me about it, rather than simply pressing your delete key.
73,
Barry W2UP


Title: RE: Beware Idiom Press!!
Post by: W9FIB on May 30, 2014, 12:35:24 PM
Phil,
I wasn't even aware there was a Company Reviews section.  You could have posted my review there and told me about it, rather than simply pressing your delete key.
73,
Barry W2UP

Isn't this forum the Company Reviews Phil was referring too?


Title: RE: Beware Idiom Press!!
Post by: NA4M on May 30, 2014, 12:55:04 PM
Isn't this forum the Company Reviews Phil was referring too?

Yep - it sure is.   

All this information is covered in the Product Reviews Notes and Terms & Conditions that are on the right side of the main reviews page and also every review submission form page.   Everyone should read them prior to posting reviews - would save a lot of questions.

73 Phil NA4M
eHam.net Product Reviews Manager


Title: RE: Beware Idiom Press!!
Post by: W2UP on May 30, 2014, 03:21:41 PM
Isn't this forum the Company Reviews Phil was referring too?
I found this thread via Google.  Live and learn!


Title: RE: Beware Idiom Press!!
Post by: W7AIT on June 10, 2014, 04:05:52 PM
I GOT BURNED BY THESE GUYS.  PLACED ORDER WEEK 1/2 AGO, NOTHING!  CAN'T REACH THEM EITHER.  I DID SEND REGULAR US POSTAL MAIL LETRTERS TO THEM AND THEIR HOME QTH'S.  NOTHING.


Title: RE: Beware Idiom Press!!
Post by: W5UOK on June 23, 2014, 01:25:59 PM
Quote from:  link=topic=6072.msg762998#msg762998 date=1402441552
I GOT BURNED BY THESE GUYS.  PLACED ORDER WEEK 1/2 AGO, NOTHING!  CAN'T REACH THEM EITHER.  I DID SEND REGULAR US POSTAL MAIL LETRTERS TO THEM AND THEIR HOME QTH'S.  NOTHING.

Same here I order a EZ over 2 months ago, I have tried over a month know with email and phone calls to contact someone. You would think at least a email from them. Off to file a fraud case on my CC and get my money.
Looks like this company has went out of biz cause you sure will treating your customers like this.

ALL I can say is DO NOT buy from them!



Title: RE: Beware Idiom Press!!
Post by: VE3YUF on July 07, 2014, 11:29:59 AM
Well I must unfortunately report, that I am also another DISSATISFIED customer of Idiom Press. I ordered two Rotor-EZ boards on the 17th of June 2014, and received the general order from the website as others have reported.  I emailed the next day to make an inquiry with NO response. A week later I also followed up with an email on the status of my order with NO response. I then tried to call the listed number with no answer and no way to leave a message. After three weeks and three calls and five emails with not so much as a peep from Idiom Press I see that their website has been suspended by QTH.com. If you don't believe me, check it out for yourself at www.idiompress.com . I give up and have decided to purchase the rotor controls from http://easy-rotor-control.com in Germany, many thanks to the previous poster for the link.  I don't like to trash any business as I myself operate one, but I do not leave customers hanging when they email, all or fax, that's just poor customer service.  I sure would have liked to have tried their Rotor EZ units, but by the looks of it that will not happen. Thankfully my credit card was never billed, but with the website down, I cant cancel my order.  If they do try to bill my credit card later I will have to deal with the card company reverse that charge, if it comes to that. Kind of a shame, it looks like they carried some good products, but from my perspective, the customer service at IDIOM PRESS is NON EXISTANT


Title: RE: Beware Idiom Press!!
Post by: VE3YUF on July 07, 2014, 08:11:40 PM
well its interesting that now the Idiom Press Website is back on line again after being suspended for several days so I guess the company is not  closed but the fact remains that they have no customer service and I do not recommend dealing with them if you want these type of products better to look elsewhere


Title: RE: Beware Idiom Press!!
Post by: KH7AX on November 17, 2014, 12:27:20 PM
Got me too.  Sent my credit card info in with my order (oops) and received an invoice.  Will be going to the bank and tell them to cancel that one.  No replies and their phone number at first said that they hadn't set up voice mail, then I called back and it had been disconnected.  I will surely be phoning my orders in to companies that I'm not familiar with in the future just to be safe.  And READ THE LATEST reviews on eHam before you order!!  I could have avoided this.
  It would also be good if eHam could post a notice on Idiom Press topics that the company is currently.......MIA.

  Be smart, 73,

Joe,  KH7AX


Title: RE: Beware Idiom Press!!
Post by: W7AIT on November 17, 2014, 07:42:30 PM
SIMPLE SOLUTION, THEY CAME OFF MY "APPROVED SUPPLIER LIST".  AND I SHALL NEVER DO BUSINESS WITH THEM AGAIN.  VOTE WITH MY CHECKBOOK.


Title: RE: Beware Idiom Press!!
Post by: N5INP on November 18, 2014, 05:31:47 AM
They still advertise on this web site. I've seen the ad for the SCaf - something-or-other filter all the time. I wonder what the advertising policy is for bad dealers on eHam? Probably "money talks".


Title: RE: Beware Idiom Press!!
Post by: KD0REQ on November 18, 2014, 10:08:00 AM
that question has been asked before in this thread.  mostly unanswered, which is the answer you divined.  once or twice there was some mumbo-jumbo which was basically unresponsive to the the question, but was intended I think to be defensive.

business is business, and honest reviews and a plethora of complaints will serve you well in determining when business needs to be ceased to a particular operator.

that ought to make everybody happy.  if you are confused, let me try again... "anybody can advertise, but that doesn't mean you should buy from snakes and weasels."


Title: RE: Beware Idiom Press!!
Post by: K1ZJH on December 01, 2014, 01:52:18 PM
Website has an update on order status:

http://www.idiompress.com/


Title: RE: Beware Idiom Press!!
Post by: KB2WIG on December 01, 2014, 04:20:45 PM
Website has an update on order status:

http://www.idiompress.com/

This is interesting.....

"  © 2011 Idiom Press.  All rights reserved.  Web design and hosting by QTH.COM  "

I would assume that the website would be updated; may be not.


klc


Title: RE: Beware Idiom Press!!
Post by: RFDOG on December 01, 2014, 08:49:03 PM

"SIMPLE SOLUTION, THEY CAME OFF MY "APPROVED SUPPLIER LIST".  AND I SHALL NEVER DO BUSINESS WITH THEM AGAIN.  VOTE WITH MY CHECKBOOK."

Ooooh.  Well if it is not on YOUR approved supplier list, then, gee, we are all SOOOOO impressed!

Get over yourself.


Title: RE: Beware Idiom Press!!
Post by: K1ZJH on December 01, 2014, 09:27:18 PM
I'm curious, has anyone been charged for a credit card purchase that was NOT delivered?  Per the website, they don't charge against a card until the item ships... is that a valid claim?

Pete


Title: RE: Beware Idiom Press!!
Post by: HAMRADIO1 on December 03, 2014, 04:20:23 PM

"SIMPLE SOLUTION, THEY CAME OFF MY "APPROVED SUPPLIER LIST".  AND I SHALL NEVER DO BUSINESS WITH THEM AGAIN.  VOTE WITH MY CHECKBOOK."

Ooooh.  Well if it is not on YOUR approved supplier list, then, gee, we are all SOOOOO impressed!

Get over yourself.

Glad you are impressed RFDOG.  Ooooh!


Title: RE: Beware Idiom Press!!
Post by: K0QC on December 04, 2014, 03:54:53 PM
Got me too.  Sent my credit card info in with my order (oops) and received an invoice.  Will be going to the bank and tell them to cancel that one.  No replies and their phone number at first said that they hadn't set up voice mail, then I called back and it had been disconnected.  I will surely be phoning my orders in to companies that I'm not familiar with in the future just to be safe.  And READ THE LATEST reviews on eHam before you order!!  I could have avoided this.
  It would also be good if eHam could post a notice on Idiom Press topics that the company is currently.......MIA.

  Be smart, 73,

Joe,  KH7AX

Did your credit get charged or did you just cancel after getting the invoice?


Title: RE: Beware Idiom Press!!
Post by: K0QC on December 05, 2014, 05:12:27 AM
Got me too.  Sent my credit card info in with my order (oops) and received an invoice.  Will be going to the bank and tell them to cancel that one.  No replies and their phone number at first said that they hadn't set up voice mail, then I called back and it had been disconnected.  I will surely be phoning my orders in to companies that I'm not familiar with in the future just to be safe.  And READ THE LATEST reviews on eHam before you order!!  I could have avoided this.
  It would also be good if eHam could post a notice on Idiom Press topics that the company is currently.......MIA.

  Be smart, 73,

Joe,  KH7AX

Did your credit get charged or did you just cancel after getting the invoice?

I ordered the rotor illuminator kit
(a long time ago) and was invoiced, but my credit card was never charged.  Never got the kit and tried to contact Idiom, but never received anything back.  It now appears Rob is making an attempt to get the business going again after some personal challenges.  I am giving him the benefit of the doubt on my order as he recently contacted me and asked if I was still interested in getting the kit. 


Title: RE: Beware Idiom Press!!
Post by: K0OD on December 05, 2014, 05:30:47 PM
Here we go again....

October 2013:  "Most importantly, I've personally refocused on customer contact."
http://lists.contesting.com/archives//html/Topband/2013-10/msg00193.html

This thread started on Dec 9, 2004
http://www.eham.net/ehamforum/smf/index.php/topic,6072.0.html


Title: RE: Beware Idiom Press!!
Post by: VR2YAL on December 18, 2014, 11:10:19 PM
I ordered a K5 keyer from them and I too gave my credit card details and got an email invoice but then silence for about 12-14 days. I too was about to cancel this order when I received a personal email from Rob, the owner, talking about his divorce and resumption of business at Idiom. He told me the credit card wouldn't be touched until the unit is shipped.

I was glad to receive his email and I'm more than happy to wait for the unit to be shipped. At least he wrote back and didn't leave the customer hanging. Better late than never. I'm more than happy to see a fellow ham overcome personal hardship and get back on his feet again.

73s

Alex
VR2WXX


Title: RE: Beware Idiom Press!!
Post by: WI8P on December 19, 2014, 11:38:11 AM
I ordered a K5 keyer from them and I too gave my credit card details and got an email invoice but then silence for about 12-14 days. I too was about to cancel this order when I received a personal email from Rob, the owner, talking about his divorce and resumption of business at Idiom. He told me the credit card wouldn't be touched until the unit is shipped.

I was glad to receive his email and I'm more than happy to wait for the unit to be shipped. At least he wrote back and didn't leave the customer hanging. Better late than never. I'm more than happy to see a fellow ham overcome personal hardship and get back on his feet again.

73s

Alex
VR2WXX

Perhaps he suffered in the way Robin Williams meant when he said: "Divorce - from the Latin term meaning to remove a man's testicles though his wallet."? A bad divorce can reek havoc on everything, including a business.  I guess time will tell.  ???


Title: RE: Beware Idiom Press!!
Post by: ZENKI on December 20, 2014, 11:04:54 PM
She who must be obeyed!

Now wonder divorce is as popular as buying a Big Mac.

What happened to all the old style females who would let a guy do some hamming, go fishing and do some hunting with his friends?

Those days are gone. Its the era of she who must be obeyed female!

I ordered a K5 keyer from them and I too gave my credit card details and got an email invoice but then silence for about 12-14 days. I too was about to cancel this order when I received a personal email from Rob, the owner, talking about his divorce and resumption of business at Idiom. He told me the credit card wouldn't be touched until the unit is shipped.

I was glad to receive his email and I'm more than happy to wait for the unit to be shipped. At least he wrote back and didn't leave the customer hanging. Better late than never. I'm more than happy to see a fellow ham overcome personal hardship and get back on his feet again.

73s

Alex
VR2WXX

Perhaps he suffered in the way Robin Williams meant when he said: "Divorce - from the Latin term meaning to remove a man's testicles though his wallet."? A bad divorce can reek havoc on everything, including a business.  I guess time will tell.  ???


Title: RE: Beware Idiom Press!!
Post by: K0QC on December 22, 2014, 12:11:54 PM
Got me too.  Sent my credit card info in with my order (oops) and received an invoice.  Will be going to the bank and tell them to cancel that one.  No replies and their phone number at first said that they hadn't set up voice mail, then I called back and it had been disconnected.  I will surely be phoning my orders in to companies that I'm not familiar with in the future just to be safe.  And READ THE LATEST reviews on eHam before you order!!  I could have avoided this.
  It would also be good if eHam could post a notice on Idiom Press topics that the company is currently.......MIA.

  Be smart, 73,

Joe,  KH7AX

Did your credit get charged or did you just cancel after getting the invoice?

Just received my order for the Rotator Illuminator.  My credit card was not charged until he mailed the kit.  I hope Rob is able to make a go of Idiom.  I have several of their products and all have been working fine for me.

Merry Christmas to all
73
Donn  K0QC


Title: RE: Beware Idiom Press!!
Post by: N4JZY on January 31, 2015, 04:47:35 AM
Just placed an order for a rotor ez and led board. Sent an email requesting availability with no response!
Will report back if and when I receive the items.
Not holding my breath!!

Randy/n4jzy


Title: RE: Beware Idiom Press!!
Post by: VE3YF on February 10, 2015, 01:45:00 AM
I, too placed an order for the Rotor-EZ on Jan 26. Got the confirmation email back, but nothing since and even sent 2 or 3 emails with no reply. What a shame as I used to have a Rotor-EZ years ago, but changed rotors and sold the whole package off, and now find myself coming back and needing a Rotor-EZ. Oh well their loss as I have gone to a German Manufacture and actually cheaper......

73 De Mike
VE3YF


Title: RE: Beware Idiom Press!!
Post by: K1ZJH on February 10, 2015, 07:34:41 AM
I've been using the Rotor-EZ on a junky, horrible Tail Twister rotor for several years. The rotor indicator pot is flaky (probably the poorly designed ground used for the sense pot rotor) and it is prone to getting stuck.  The RotorEZ was a god send. It is a shame that this product isn't being marketed properly. I'd like to buy a spare controller chip, but I guess that is out of the question.

Pete


Title: RE: Beware Idiom Press!!
Post by: KD0REQ on February 10, 2015, 09:43:22 AM
one of many versions of an Arduino based rotor controller

http://sourceforge.net/projects/k3ngarduinorota/files/

if you didn't hit a dying Radio Shack for some Arduinos, they are as low as $15 at parts houses, and clones on eBay from lands afar.  it's a good little microcontroller.  and it's open source, so once you download the code, you own it.  "ino dies, put another in, load code, and go.


Title: RE: Beware Idiom Press!!
Post by: N4JZY on February 13, 2015, 04:07:57 AM
Just placed an order for a rotor ez and led board. Sent an email requesting availability with no response!
Will report back if and when I receive the items.
Not holding my breath!!

Randy/n4jzy

Now 2-15
No kits
No emails
No charges
No Nothing


Title: RE: Beware Idiom Press!!
Post by: W4OP on February 13, 2015, 08:41:04 AM
I wish you luck Randy, but you remind me of the guy who watches a football play, then bets on the instant replay- expecting a different result.

Dale W4OP


Title: RE: Beware Idiom Press!!
Post by: N4JZY on February 13, 2015, 09:21:35 AM
I wish you luck Randy, but you remind me of the guy who watches a football play, then bets on the instant replay- expecting a different result.

Dale W4OP

Hi Dale

I happened on to a about 15 year old Ham lV (Non MFJ) new in the box that I was hoping to update a little before I put it in to use. Just took a stab encase the son really had a change in heart. I don't guess so. Wish Dad would sell the rights off to someone.

By the way how do I go about getting two SUB5002 SHROUDED TIP ASSEM. (The Black Tube)

Thanks, Randy/n4jzy


Title: RE: Beware Idiom Press!!
Post by: W4OP on February 13, 2015, 03:33:57 PM
Just call or email us.

Dale W4OP


Title: RE: Beware Idiom Press!!
Post by: KC1APY on February 28, 2015, 04:22:50 PM
Didn't get my stuff either.  Calling again Monday!


Title: RE: Beware Idiom Press!!
Post by: W3BJ on May 14, 2015, 10:49:41 AM
Has anyone received anything from these people lately?


Title: RE: Beware Idiom Press!!
Post by: N4JZY on May 14, 2015, 12:23:36 PM
Has anyone received anything from these people lately?
Their Done
Stick a fork in them!


Title: RE: Beware Idiom Press!!
Post by: N5PG on May 14, 2015, 02:14:53 PM
Take a look at these guys http://schmidt-alba.de/eshop/shop_content.php?coID=11
 (http://schmidt-alba.de/eshop/shop_content.php?coID=11)


Title: RE: Beware Idiom Press!!
Post by: KC3DBG on May 14, 2015, 10:46:05 PM
Add me to the list of "waiting fools"!

I sent Rob Locher, W7GH, at Idiom Press an email asking for an updated version of the CPU/EPROM chip for my Rotor-EZ, in December 2014. He replied on 12/22/2014 and said he would mail the new chip to me if I paid $24 via PayPal. The money was sent within 5 minutes of getting his reply, ON DECEMBER 22, 2014.

IN ONE WEEK IT WILL BE 5 MONTHS OF NO CONTACT AND NO CPU/EPROM!

I have sent numerous emails to ALL of Idiom's email addresses, begging for a reply or to mail the promised, paid for chip and included the PayPal transaction details. I even sent a letter via "REAL" mail. I can't call the number listed on Idiom's site because it is disconnected.

Needless to say, I have not receive any responses! It will drive ya mad to check the mail EVERY DAY when you're expecting something to arrive, but NEVER GET IT! FOR 2 MONTHS!!!!   >:(

I have up to 6 months to request a refund from PayPal, but the $24 is useless, I NEED THE CPU!

If anyone had a similar experience with Idiom Press and was able to successfully contact them, can you please tell me how, or, if there is something else I can do, other than I stated I already tried?

(Anyone have a version 1.4, 28 pin I.C. CPU/EPROM from Idiom Press's Rotor-EZ they will sell? Let me know ha).

I sent an email, AGAIN, last week and I got so excited when I saw a reply, but the reply was an automated "vacation responder" that said "The staff of Idiom Press will be away from the office until Monday, the 11th of May.  We'll respond to your email after our return."

Well, I send an email on May 13th, guess what, I GOT THE SAME REPLY! Maybe May 11th didn't come yet where the office is located?

The real sad part of all of this is, the Rotor-EZ is AMAZING!!!! It assembled super easy, and I'm so electronic engineer. Rob Jr is steadily causing the company to loose the positive reputation which his dad worked so hard to accomplish and took pride in! Why? He knows communication is so very critical to keeping customers. The worst thing Rob can do is leave it to our imagination as to what is really going on!


I WILL GLADLY, AND PROMPTLY, UPDATE OR DELETE THIS POST IF I EVER GET THE PART I PAID FOR 5 MONTHS AGO, OR IF I GET A REPLY FROM ROB LOCHER, W7GH! , W7GH!


Title: RE: Beware Idiom Press!!
Post by: W3BJ on May 17, 2015, 04:15:23 PM
I ordered a keyer from them awhile back. But nothing ever became of it. He emailed me April 15 said his divorce over and back in business. If I still wanted the keyer, just give him CC number, nothing will be charged until shipped. Well guess what,  amonth later and nothing. Just got my paper work back from CC company and retrieved my funds back to me. Terrible way to do business.


Title: RE: Beware Idiom Press!!
Post by: N6BIZ on May 26, 2015, 09:22:56 AM
I HAVE THREE OF THEIR PRODUCTS ...
THEY ARE GREAT !!!
NEVER A PROBLEM...


Title: RE: Beware Idiom Press!!
Post by: W3BJ on May 30, 2015, 05:37:43 PM
I have 2 of the keyers, that's why I ordered another. Just never got it.


Title: RE: Beware Idiom Press!!
Post by: AD5TD on May 31, 2015, 06:04:13 AM
Methinks, the OP's "trashing" has turned a 180 for IP and become quite the testimonial to the quality of the product, service AND the man.

LOL

AD5TD


Title: RE: Beware Idiom Press!!
Post by: KR4TH on June 19, 2015, 04:56:49 PM
I just found this section on the forums.  Last year I ordered a K-5 and waited for months, they were redoing the pc board, finally I cancelled my order and purchased a used (almost new one) on e-bay from a ham.  Sure like the keyer, I wish someone else could produce and sell them. 

It is to bad when a company has a good product and can't manage to get it out to the public when they pay upfront

Jerry
KR4TH


Title: RE: Beware Idiom Press!!
Post by: K0OD on June 19, 2015, 10:33:38 PM
     KR4TH said: "waited for months, they were redoing the pc board"

I think that's about Rob Excuse Number 10.  Anyone want to research back to 2004 when this thread started and list them all?


Title: RE: Beware Idiom Press!!
Post by: W9ATB on June 29, 2015, 08:12:50 AM
I sent my K-5 Logikeyer to IdiomPress to be evaluated for repair.  The keyer was shipped via USPS on 05/28/15 and according to the tracking number arrived at the IdiomPress PO box on 06/02/15.  I have not heard anything from the company as to whether they have the keyer or not.  I have sent three emails to Rob Locher to three different email addresses and as of 06/30/15 have not received a reply.  I tried calling the number listed on the website and it has been disconnected. It's not worth the hassle of trying to purse the issue.  Buyer BEWARE of this company !!!!!!


Title: RE: Beware Idiom Press!!
Post by: K4JK on June 30, 2015, 06:25:12 AM
Really sucks that this company's gone down the tubes. I built their SCAF audio filter several years ago and it's great. Would probably like another one but no way I'm taking the chance.

If you are looking for a programmable keyer with lots of features you may want to check out the open source keyer from Radio Artisan (http://blog.radioartisan.com/arduino-cw-keyer/). It's arduino-based and assembly is required, but there are a couple of fellows who kit the parts using K3NG's design.


Title: RE: Beware Idiom Press!!
Post by: K1ZJH on June 30, 2015, 08:02:45 AM
At this point the company should seriously consider posting a note on the webpage that the business is temporarily closed, or even that it is no longer viable to continue forward. I suspect the new owner is in denial, or buried in back orders, or for some other reason unable to continue the level of service that his dad provided when the company was formed.

Pete


Title: RE: Beware Idiom Press!!
Post by: AF7QM on July 06, 2015, 09:02:10 AM
Wish I would have read this thread earlier. Does anyone know what it is really going on with Idiom Press? is the company still in business? I placed an order about a month ago, no response, phone has been disconnected, no replies to emails. My CC wasn't charged, so not out any money, but makes me wonder if the company is even in business. As far as I know Idiom Press still advertises on eHam. Strange deal.

73, Jeff
AF7QM


Title: RE: Beware Idiom Press!!
Post by: DL8OV on July 06, 2015, 10:53:10 AM
The domain www.idiompress.com has now been suspended by the web hosting company, it looks like the company is finally dead.

Peter DL8OV


Title: RE: Beware Idiom Press!!
Post by: KD0REQ on July 06, 2015, 12:46:09 PM
it's live today.  I have a rule of thumb, if you can't get to a site daily for 7 days, stop trying.  even if it goes to "buy www.whatever.yeah today" an honest registrar will allow the original owner a couple days to notice and pay for the renewal.


Title: RE: Beware Idiom Press!!
Post by: K0OD on July 06, 2015, 01:17:53 PM
Their site WAS down briefly. Bob and Rob smiling again at everyone. 

(http://www.idiompress.com/w9kni_w7gh.jpg)


Title: RE: Beware Idiom Press!!
Post by: RFDOG on July 06, 2015, 03:54:46 PM
But what is the point?  Apparently they have not fulfilled any orders or responded to people.  So what is the point of the website?


Title: RE: Beware Idiom Press!!
Post by: WI8P on July 06, 2015, 05:41:39 PM
But what is the point?  Apparently they have not fulfilled any orders or responded to people.  So what is the point of the website?


Ever try to fish without bait? ;D


Title: RE: Beware Idiom Press!!
Post by: N3QE on July 07, 2015, 06:13:01 AM
But what is the point?  Apparently they have not fulfilled any orders or responded to people.  So what is the point of the website?

I know folks who have successfully bought replacement parts and retrofit lighting boards for the from Idiom Press in the past year or so.

Their products (if you can get them) are very fine - I've installed/repaired a number of Rotor-EZ's and LED meter lights for locals in past few years.  (All the repairs were just the RS-232 line driver chip.) I will ask how these locals get in touch with Idiom press, I suspect they do it not using E-mail and not using the website!


Title: RE: Beware Idiom Press!!
Post by: N4JZY on July 07, 2015, 06:16:44 AM
Their Tost


Title: RE: Beware Idiom Press!!
Post by: WI8P on July 07, 2015, 09:45:54 AM
Their Tost

Did you mean: "They're toast" as in they are toast, or did you mean: "Their toast" as in the toast belongs to them?     ???  ;D  :D  ;)


Title: RE: Beware Idiom Press!!
Post by: N4JZY on July 07, 2015, 10:10:25 AM
I meant stick a fork in them!


Title: RE: Beware Idiom Press!!
Post by: WA7PRC on July 19, 2015, 10:03:27 PM
Their Tost

Did you mean: "They're toast" as in they are toast, or did you mean: "Their toast" as in the toast belongs to them?     ???  ;D  :D  ;)
Or maybe, "there tost" as in, toast is there.


Title: RE: Beware Idiom Press!!
Post by: W9GB on August 02, 2015, 03:27:44 PM
Bencher, formerly of Woodale, IL, now at Antioch, IL
use to be partly owned by Bob Locher, when he lived in the Chicago area (before Oregon move).

The remaining owners of Bencher sold the amateur radio product lines,
and now only focus on video and photography related equipment.
http://www.bencher.com/ham/
====
As has been noted in the amateur radio press,
Bencher, Inc. has sold their amateur radio product lines as follows:


Bencher Paddles, Bencher Hand Keys and the Bencher Low Pass Filter plus accessories
are now manufactured, sold and supported by:
Vibroplex, LLC - please see: http://www.vibroplex.com

Butternut Antenna products plus the Bencher Skyhawk and Bencher Skylark yagis
are now manufactured, sold and supported by:
DX Engineering - please see: http://www.dxengineering.com

WARRANTY INFO: Both Vibroplex and DX Engineering have agreed to offer full warranty and product support for their respective product lines purchased from Bencher. For product warranty and support questions and services, contact the above companies directly.

We at Bencher wish to thank you (the amateur radio community) for your past interest and support.


Title: RE: Beware Idiom Press!!
Post by: K1ZJH on August 03, 2015, 11:00:48 AM
They should suspend the webpage, or cease accepting orders into their house is in order.  This much bad publicity far outweighs  the benefit of an active webpage... and the false promises do little to enhance their image.  Sad, they had great products.



Title: RE: Beware Idiom Press!!
Post by: K6OPJ on August 05, 2015, 09:39:51 AM
I guess I will need to explore other options as my rotor-ez board failed .  :-\    It's a shame. It worked well.

Anyone have any thoughts on the Hygain DCU-3 as a replacement?


Title: RE: Beware Idiom Press!!
Post by: AB4ZT on August 05, 2015, 03:28:33 PM
Check this out.  I do intend to order one soon.  Note they are on vacation for August.

http://easy-rotor-control.com/

73,

Richard, AB4ZT


Title: RE: Beware Idiom Press!!
Post by: WE1X on August 16, 2015, 06:41:15 AM
I guess I will need to explore other options as my rotor-ez board failed .  :-\    It's a shame. It worked well.

Anyone have any thoughts on the Hygain DCU-3 as a replacement?

Check out the MDS RC-1 control box.

http://www.mds-ham.com/

I use it with my Yaesu G-800A and works like a charm. Very affordable as well.


Title: RE: Beware Idiom Press!!
Post by: W8VVE on August 16, 2015, 02:24:54 PM
The Idiom Press website is showing a notice...it is for sale...
not accepting new orders...those with pending orders being
contacted via email.  Hopefully someone will buy the company
and keep many of the products alive.  73. Sam. W8VVE


Title: RE: Beware Idiom Press!!
Post by: K0OD on August 16, 2015, 10:04:43 PM
Oddly, this month's QST reviews Idiom's ancient SCAF-1 audio filter (see Sept. p.54). No mention of Idiom's appalling customer service. Has our hobby utterly run out of worthwhile suppliers for QST to hype?

Yep, adios Rob and his dad.  See: http://www.idiompress.com/ (http://www.idiompress.com/)


Title: RE: Beware Idiom Press!!
Post by: K4JK on August 18, 2015, 05:38:49 AM
Oddly, this month's QST reviews Idiom's ancient SCAF-1 audio filter (see Sept. p.54). No mention of Idiom's appalling customer service. Has our hobby utterly run out of worthwhile suppliers for QST to hype?

Yep, adios Rob and his dad.  See: http://www.idiompress.com/ (http://www.idiompress.com/)
I noticed that in QST too, had a chuckle. It's a great filter though.

Someone may buy up the designs and remaining inventory. However with arduino becoming so widespread in the ham community some of the products like the keyers and rotor control stuff may not be worth what they once were.


Title: RE: Beware Idiom Press!!
Post by: K0OD on August 18, 2015, 06:37:06 AM
Quote
"I noticed that in QST too, had a chuckle. It's a great filter though."

SCAF-1 is a 30 year old design that's low-pass only. Tons of more modern used Timewaves can be found in same price range or less. The QST writeup says "provides benefits for older receivers." The well regarded NEScaf and Hi-Per Mite audio filter kits are in the $30 range.

I see that Idiom Press was just given a D+ Better Business Bureau rating. What was the League thinking with that terribly timed review? Of course, the same QST issue promotes the so-called "Radio Club of Junior High School 22" in NYC.

http://www.bbb.org/oregon/business-reviews/electronic-equipment-and-suppliers-service-and-repair/idiom-press-in-merlin-or-22940810/


Title: RE: Beware Idiom Press!!
Post by: K4JK on August 18, 2015, 07:10:26 AM
Whatever, I built one 5 years ago or something. It was impressive and worked fine for my needs then because I wanted a Low Pass audio filter.


Title: RE: Beware Idiom Press!!
Post by: K1ZJH on August 18, 2015, 08:33:30 AM
Back in the 70's I wrote  up a two meter synthesizer project for QST.  Myself and a few friends offered PC boards.  The ARRL ad department required that we submit a set of boards for approval before running our teeny ad in the classifieds!  I am surprised they'd do a revue without having a recent sample from the agent selling that product!!!  Times change.

Pete


Title: RE: Beware Idiom Press!!
Post by: N6BIZ on August 18, 2015, 08:07:18 PM
ENOUGH OF IDIOM PRESS ALLREADY!!!
QUIT CRYING AND START BUYING!!!


Title: RE: Beware Idiom Press!!
Post by: K1ZJH on August 19, 2015, 08:52:10 AM
BUY WHAT??  A NEW KEYBOARD FOR YOU THAT DOESN'T HAVE STUCK CAPS LOCK?

HAVE YOU READ THE PAST 13 PAGES OF COMMENTS???

OTHERWISE, WHAT IS THERE TO BUY, THAT WILL ACTUALLY RESULT IN A SALE AND DELIVERY OF A PRODUCT?





Title: RE: Beware Idiom Press!!
Post by: WA2ONH on August 24, 2015, 09:08:35 AM
From the Idiom Press Webpage...

http://idiompress.com/

ANNOUNCEMENT

Idiom Press is for sale, and we are suspending normal operations.  New orders will not be accepted.  Customers with existing orders will be contacted by email.

To all our customers and friends, thank you for your business and your support.

73 from Rob Locher, W7GH


Title: RE: Beware Idiom Press!!
Post by: K1ZJH on August 24, 2015, 10:21:22 AM
Yes, the fact that they are for sale has been mentioned previously.... but the fact is that a new entity has several years of bad reviews and animosity to overcome!!

The brand name may have negative value at this point. The products are also dated!!  In ten years technology has moved forward.  None the less, I would love to see someone be able to take the brand name and products forward for the next few decades.

Pete


Title: RE: Beware Idiom Press!!
Post by: N4JZY on August 24, 2015, 10:36:37 AM
Maybe Martin F. Jue will be the new owner.


Title: RE: Beware Idiom Press!!
Post by: KD0REQ on August 24, 2015, 11:20:49 AM
for haters:  nah, can't cheapen it any further.

for others:  it's a rotten business proposition.  others make quality competing products, why sink money into a oft-reviled loser to lose more on old technology?  say what you will, MFJ hits a good price point on equipment engineered to meet it, and keeps on growing as a result.

hopefully the banner ads disappear now, too.  I see new advertisers on eHam in the past week. // edit // nah, the ads are still in rotation.  hope they were paid ahead.


Title: RE: Beware Idiom Press!!
Post by: N0UN on December 17, 2015, 11:23:06 AM
I guess I will need to explore other options as my rotor-ez board failed .  :-\    It's a shame. It worked well.

Anyone have any thoughts on the Hygain DCU-3 as a replacement?

Did you get your Rotor-EZ fixed?

73,

Wayne, N0UN

(http://www.hamsupply.com/wp-content/uploads/2015/11/news-180x119.png) (http://www.hamsupply.com)

HamSupply.com (http://HamSupply.com)


Title: RE: Beware Idiom Press!!
Post by: W9GB on December 24, 2015, 05:47:46 AM
In case this thread missed the earlier news ..... last month.
===
From ARRL News:
Ham Radio Accessory Dealer, Publisher Idiom Press Changing Hands

November 9, 2015:

Idiom Press of Merlin, Oregon, has announced the sale of its assets to Ham Supply of Elizabeth, Colorado. Owned by Wayne Ordakowski, N0UN, Ham Supply is a new business formed to manufacture and distribute the products previously offered by Idiom Press, as well as other new Amateur Radio products.

Ham Supply will honor warranties for existing Idiom Press products, and once production is resumed, Ham Supply will honor all existing orders placed with Idiom Press after reconfirming them with the customer. Ordakowski has said he intends to have the new business in full operation by the first week of January 2016, although some previously placed orders may ship earlier. HamSupply.com

Idiom Pressed published The Complete DXer by Bob Locher, W9KNI, who started the business before turning it over to his son Rob, W7GH, who is returning to the computer programming field.


Title: RE: Beware Idiom Press!!
Post by: N4JZY on December 24, 2015, 06:12:28 AM
Thank You

As soon as the YL gets over all the buy it now presents for myself over the last few days I will be ordering the Rotor-EZ.

Merry Christmas, Randy/N4JZY


Title: RE: Beware Idiom Press!!
Post by: W3BJ on December 28, 2015, 12:29:46 PM
You can put this Beware Idiom Press  deal to rest. the new owner has made good on the promise and are shipping products. I took delivery last week and the service was great.


Title: RE: Beware Idiom Press!!
Post by: KD8MJR on December 29, 2015, 01:01:34 AM
I would have thought that locking a thread like this would be high priority.
I don't think it's relevant anymore and it's continued presense is unjustly  hurting a new ham company that is offering excellent service.

73
Rob


Title: RE: Beware Idiom Press!!
Post by: N0UN on December 29, 2015, 02:00:51 AM
I would have thought that locking a thread like this would be high priority.
I don't think it's relevant anymore and it's continued presense is unjustly  hurting a new ham company that is offering excellent service.

73
Rob

Actually by not locking it, I have the opportunity to change the record!

Lots going on - products coming back up daily.  Also added a "Current Stock Levels (http://www.hamsupply.com/current-stock-levels/)" page for transparency a few hours ago.

73,

Wayne, N0UN

(http://www.hamsupply.com/wp-content/uploads/2015/11/news-180x119.png) (http://www.hamsupply.com)

HamSupply.com (http://HamSupply.com)