eHam

eHam Forums => Company Reviews => Topic started by: KA4KOE on July 15, 2004, 03:52:09 PM



Title: Buxcomm?....Never Again
Post by: KA4KOE on July 15, 2004, 03:52:09 PM
I referred some friends to Buxcomm since he had good interface boxes at a cheap price. The only problem is, he doesn't like using the phone to resolve problems. The rude treatment received from him over the phone was atrocious. I was embarrassed because I recommended the units in the first place.

Its just plain stupid to treat people like that. Some, like me, tend to want to let the whole world know.

Buck needs to go to charm school and work on his interpersonal skills. The classes would more than pay for themselves in the upsurge of orders he would get as a result of being polite.


Title: Buxcomm?....Never Again
Post by: KG4YJR on July 16, 2004, 07:03:22 PM
I bought the RASCAL interface and had problems with it almost immediately. While the customer service was polite and quick to respond, after sending it back to them they returned it saying, "it worked when we tested it". Two weeks later it only worked when it wanted to with the same radio, same pc, same settings but somedays it wouldn't do squat. Another cheap get-what-you-pay-for P.O.S. in my opinion.

Avoid!

73
Dave


Title: Buxcomm?....Never Again
Post by: K9FV on July 18, 2004, 03:39:03 PM
I agree I had much the same brash im-polite response when building his new GLX interface.  Prices are cheap, but I sure don't like his attitude!!

Ken


Title: Buxcomm?....Never Again
Post by: KC5WNK on August 07, 2004, 04:51:01 AM
Yep.. that was my experience with Buxcomm too. I got my Rascal GLK order quicker than expected, but was disapointed to find that the kit contained two project boxes, and no pc board or components. I called their order line and spoke with a very nice young woman who promised to ship out the missing parts right away. They arrived about a week later.

The first thing I did was to inventory all the parts. I had two LEDs where only one was called for, and also an extra diode. However, both resistors were 750 ohms, where the circuit called for one of them to be 1200 ohms. Also, of the two capacitors, one was supposed to be 47uF, but I got a 68UF instead. Also, the capacitors were described in the assembly instructions as being red and blue in color. The one that was supposed to be red was green, and the one that was supposed to be blue was red.

When I called back to correct these, I was treated to a dose of Buck's customer service. He insisted that the parts were exactly correct, as he remembered packing it himself. He implied that my ohm-meter must be faulty, and that I was misreading the values of the capacitors. I explained exactly where there were differences between the parts list, and that parts sent to me, and he continued to insist that I should just use the parts that he sent, and ignore the instructions and schematic. He said that I obviously had no experience with kit-building to be asking such questions, and that he didn't offer tech support over the phone. I told him that in fact this was my fourth kit this summer, by far the simplest of the four, and that I wasn't looking for tech support, but simply to rectify the differences between what I paid for and what I received.

He replied that I should just send back the kit and he'd refund the price of the kit, minus shipping. Well, shipping there and back was about the same as the price of the kit, and I figured I could pick up the parts I needed at Radio Shack less expensively. So I declined his ultimatum and went ahead with building the thing, and it works just fine. But Buck will never get my business nor my reccommendation again.

BTW, if anyone needs a Rascal project box, a diode or an LED, I have an extra of each, yours for the price of the postage. (This offer not valid in Evington, Virginia.)

KC5WNK


Title: Buxcomm?....Never Again
Post by: KU4UV on August 14, 2004, 02:45:49 AM
Why do we amateurs continue to do business with people that treat us like this?  I for one will never buy anything for someone with this kind of attitude.  I work too hard for my money to just give it away to somebody with a rude attitude like that.  Maybe if that guy would come here and read some of his horrible reviews, his attitude would change dramatically.


Title: Buxcomm?....Never Again
Post by: AC0H on October 08, 2004, 08:39:50 AM
Seems the quality of the interfaces is directly proportional to Buck's mood for the day. I think he's still pissed that everyone but a few stalwarts got out of packet, save APRS, a few years back.


Title: Buxcomm?....Never Again
Post by: N4ZOU on October 14, 2004, 03:58:57 PM
Yes! That’s Buck, bad attitude and all. He used to live in my area and was at most of the club meetings and Hamfest's. The demise of packet did him poor for a little while but the sound card modes got him going again. On a bad day I can homebrew circuit boards and pick parts much better HI! I also don't know what keeps him in business selling stuff that makes MFJ products look professional grade. I guess there will always be a market for sub-standard equipment even if it never works properly.  


Title: Buxcomm?....Never Again
Post by: K5XS on August 01, 2005, 02:57:22 PM
Well, at the other end of the spectrum...

I had never heard of Buck, nor of his attitude when I ordered on line late last Thursday night (almost midnight).  I ordered half a dozen connectors and they showed up here in Arkansas in my mailbox today, exactly what I ordered.  I was impressed enough to send an email to Bux Comm and tell him how satisfied I was.  I then came here to post a "good news" story on them, and was surprised at the awful reports.

I guess if it's a "Rascal" it's bad news.  If it's mic connectors, I got a good price and you might too.  But based on what I read here, I can surely understand why people wouldn't want to patronize him.


Title: Buxcomm?....Never Again
Post by: KD5PSH on September 27, 2006, 06:57:07 AM
I suspect that you fellows have more cockpit problems than anything else. When something works only some of the times (in this solid state age) it's probably the operator that is not working the same way everytime.

K5CO


Title: Buxcomm?....Never Again
Post by: KA4KOE on September 27, 2006, 07:11:54 AM
I suspect you have never had to deal with Buck when his products do not function, or email him with a problem.



Title: Buxcomm?....Never Again
Post by: KB7QXQ on December 03, 2006, 08:39:00 PM
I was doing my search for Buxcomm and found this forum.  I joined the crowd of those receiving the butte of Buxcomm's "lack of" customer service.

He ultimately refused to ship to me as I "complained unresasonably on 3 occassions".  I learned that ordering from Buxcomm and having the ordered filled incorrectly (always at least 10% value being the error - in the favor of Buxcomm), would result in them no longer filling your order IF you requested that they correct their errors.

After a year, being unable to find the exact item that I needed in a somewhat comparable price, I tried ordering again and he filled my order!!! However, when I called to comment that I didn't want anyone to get mad or yell at me over the phone, but the order DID short me 10% of the items that I ordered, but was billed for.  Again, I was told that since I had complained 3 times BEFORE this, "without cause" that they would no longer consider me a customer.

I cannot see how such a business stays "in business"!!  It escapes me if there are so many problems, how does he exist???  Most businesses have found the value in maintaining a customer base by correcting errors kindly!!

Some day, even though he is apparently in his 70's, he will decide to sell to someone else or just close up shop.

For sure, the buyer must beware with Buxcomm.com
 


Title: Buxcomm?....Never Again
Post by: KD8Z on February 01, 2007, 05:49:54 PM
Bucks a nut, screams and hollers like an elementary student, has a thing about talking down to people like everyone else is a complete nincompoop!  I believe the elevator has stopped halfway to the penthouse.  If your in need of a good adrenalin boost give buxcomm a call, you will regret it!

enough said!

For a real good time call bucky boy!


Title: Buxcomm?....Never Again
Post by: N9SZV on February 04, 2007, 03:26:10 PM
I too have had a problem with him when I recently purchased a 17 meter dipole antenna system from commparts it was missing parts This unit was shipped with two (2) so-239’s attached to the bracket.  According to the pictures and the description, there should be one so-239 plus one plain stud mount.  This is what I was confused about.  During my confusion I decided, to my disappointment, to contact the manufacturer for assistance. He e-mailed me said Remove the one on the bottom, and remove the insulator (shoulder washer) and make the bottom one at Ground to the t bar. I know they are in the pack as I packed them. And then started to call me a lid and he is going to enter my name in the Lid List of the ARDA what ever that is.


Title: Buxcomm?....Never Again
Post by: DUBCROSS on March 02, 2007, 03:46:26 AM
I bought an interface that didn't work (Rascal) for my Kenwood.  I emailed the symptoms and they replyed "They are all tested before they leave here BUT send it back and we'll test it again".  When I inquired as to the return address their response was "It's on every web page".  Smart asses..........

Anyway, after fooling around with it for 2 weeks I found out that the DIN plug for the back of my radio was UPSIDE DOWN!  Yep, you heard me right.  The side that says "UP" is now down and it works fine.

What a bunch of NIMRODS!

73's
Dub
KE5LYR


Title: Buxcomm?....Never Again
Post by: VA7IQ on April 20, 2007, 09:11:28 AM
Foolish me.  I read this forum, understood how BuxComm operated, and decided to go ahead and place an order. It's a bit like the old "it won't happen to me" kind of thinking.

Was I mistaken! Suffice it to say my order was received and processed, but I found it deficient upon arrival. A simple call to remedy the situation turned into a very unpleasant experience, of which I will spare you the details.

My conclusion is similar to others on this thread. After being dealt with in such an unacceptable manner, I will not be considering, ordering or recommending products from Buxcomm.

With increasingly bad press on the web, one might think that BuxComm might consider conducting a self-audit, or even better get an independent perspective to see how their company could improve.

When customers have these many bad experiences, and are upset enough to share them on the web, then it indicates there is an unrealized and unactioned opportunity for improvement.



Title: Buxcomm?....Never Again
Post by: WA8UET on May 17, 2007, 09:47:38 PM
I had just the opposite experience of those of you who have posted above.  There was an error when I ordered my interface and a 4 pin cable was sent instead of an 8 pin.
I called them and the appropriate cable was immEdiately shipped to me along with a return mailer to return the incorrect one.

I am well pleased with my rascal interface.  It has preformed flawlessly on hf using it for psk 31 and when our WB2REM echolink interface bit the bullet I pressed it into service on echolink to keep our link going to our repeater in Lima Ohio and it preformed flawlessly and  nothing but compliments from the users on the improvement  on our echolink system.  I am going to leave it there and order another one for my hf station.

73 Joe WA8UET


Title: Buxcomm?....Never Again
Post by: KB5DPE on May 19, 2007, 11:12:36 PM
"I am going to leave it there and order another one for my hf station"

I'm just an observer, I have no first hand experience with the company, but it sounds to me like you'd better not stretch your luck.  You may find out what the others are talking about!
Tom


Title: Buxcomm?....Never Again
Post by: N1ERF on May 23, 2007, 09:49:27 AM
  I was actually considering ordering a balun from them.
Unless I am desperate, I'll just hold off and build one
myself. I haven't ordered from them, but my main complaint
is that the web page is *WAY* too disjointed and many of
the links lead to garbage. The site needs to simplify
the links and remove all duplicate pages for their
different "coasts" sites. Many of their images are poo-poo.
   It's too bad that many people are having such difficulty.
It appears that there is a ego/denial problem
with the owner. It's no way to conduct business. He'll
surely lose out in the end. Is he related to Wayne Green?

/John


Title: Buxcomm?....Never Again
Post by: K2VI on May 24, 2007, 10:12:58 AM
I like there antenna's and baluns,well built gear.However i had a few questions about building the OCF windom using his 4:1 balun,i needed his dimentions for this antenna,he just replied figure it out.its 1 third on one side and two thirds on the other.When i asked if he could make it easy for me and just give me the measurement he replied "I have another call goodbye" and hung up.I have NEVER had such rudeness especially when i was very humble.I sensed his anoyance right away.For this reason I would not deal with this rude mean spirited person,I would not say man because I think he is a half a man.And i hope he reads this.Buck you sure are an infamous individual,try being nice for once in your life,maybe even read the bible.Good luck!!

anthony k2vi


Title: Buxcomm?....Never Again
Post by: K2VI on May 24, 2007, 11:21:12 AM
Well i have to apoligize to mr buck,yes i feel he was a bit rude but i did not know if he had a bad day and i just learned he is 77,So now i feel like a real fool to write what i did and not give the man a little understanding and consideration,I needed a part that buxcomm has and i knew i could get it in 24 hours,well i broke down and called hoping to get the nice lady who sometimes answers but i got buck,he must have been in a good mood because he was very nice and answered all the questions i had.I was shocked,so please diregard the trash talking i wrote as this time i was wrong(very rare occasion) and should have given buck the benefit of the doubt.sorry buck,Your antennas and baluns are second to none.And on certain days so are you.

tony k2vi


Title: Buxcomm?....Never Again
Post by: K4KAL on June 06, 2007, 07:56:37 AM
I purchased two Rascal interfaces from this company.  When you call them, and you finally get them on the phone they are rude, and they make you feel like it's your fault that you are having problems.  The guy on the phone basically said just send them back and I will refund your money. "He said it in a way that I would not write in this message!".  I would not buy anything from this company!


Title: Buxcomm?....Never Again
Post by: N5CRO on June 10, 2007, 06:28:34 PM
I ordered few times from Buxcomm.
Never had any problems...they shipped my orders same day.All items that I needed were as described.Good quality and well packaged.Customer service A+++.

N5CRO,Joe


Title: Buxcomm?....Never Again
Post by: N3LJS on June 14, 2007, 08:32:51 PM
I just bought a tnc cable for a spare radio. I didn't have the time to build it. I made several in the past, plus I was waiting on a new Weller WESD51. The cable arrived with a different model number on it, so I called and check on it. Plus I had a simple question to ask the tech department. The person that answered the phone must be a spaz. He needs to be replace, before they get anymore of my money. But I hope he is the owner.............. >:-)

N3LJS
Rob Peterson
La Vale, MD
(Gray House)


Title: Buxcomm?....Never Again
Post by: MI3NIE on June 25, 2007, 05:16:45 AM
hello all

i used buc for some antenna supplies and i agree with you all no manners or respect -- takes your money and thats thats. i reported that the baluns terminals where loose well you can guess the reply.  i was called a scam artist-liar-etc so it took him 3 orders plus and over 1200 dollars of my money to work this out. this man has no manners what so ever treats the public like c_ap . why do we support people like this .fellow ham operators BEWARE .

he did ask me to return the faulty goods and he would replace / repair . I asked would he cover all the costs envolved due to bad workmanship etc  postage / customs costs etc that i had inccured. guess the reply.

i thought i was the only one and that people would find it hard to beleive these reports about a fellow ham ----- THANKYOU ALL I'M NOT ALONE-----

MI3NIE / 2I0NIE
CHRISS


Title: Buxcomm?....Never Again
Post by: N9XCR on July 04, 2007, 11:16:06 AM
It's sad to see that Buck has pissed so many people off. I haven't dealt with him myself and I'm not so sure I want to after reading this thread.

I am curious, though, as to the quality of his current baluns. They seem reasonably priced, but I also believe that you get what you pay for in most cases.

Chris
N9XCR


Title: Buxcomm?....Never Again
Post by: N9VV on July 08, 2007, 06:43:38 PM
I have had good luck with
http://home.att.net/~n8st/index.html
and Carolyn and her OM are wonderful
people to deal with ;-)
de ken n9vv


Title: Buxcomm?....Never Again
Post by: KG6QMZ on July 15, 2007, 10:38:39 AM
I had the same experience; rude customer service = no more purchases from Buxcomm.


Title: Buxcomm?....Never Again
Post by: KI4WCQ on December 24, 2007, 07:25:54 AM
His balums look well made, but don't let your amplifer touch them.  They turn to toast after 200 (yes, two hundred) watts.  Cheap under spec coax inside of them.  It would only cost him a nickel more to go first class.


Title: Buxcomm?....Never Again
Post by: KB2SIN on February 01, 2008, 12:02:56 AM
NEVER,NEVER,NEVER will I ever do business with this company again!!! I ordered an interface cable for my brand new TS-2000 to work with the Rascal GLX. They sent me the cable, which DID NOT WORK. I sent Buck an email regarding this and received a rather RUDE response, When I called and spoke with him he was just as rude. So I sent the company 2 emails requesting an RMA # to return the worthless cable and NEVER received a response, My 3rd email to Buck stated if I did not hear from him by a certain date, I would contact my credit card company along with the Better Business Bureau in his area.
WELL I then received a response within the hour telling me his company sent me 3 emails with the RMA number. and that I better set my service provider straight as to the emails I receive. Well I finally recieved the RMA number and returned the cable within 24 hours. I then did not see a refund on my credit card, so I emailed BUCK again, only to NOT get a response again, so I sent a 2nd email from the exact same email address I have been using all along and low and behold, I get a return email stating a letter was in the mail and my credit card was credited.
I checked my credit card and it was credited 3.00 less than what I payed for the cable to begin with. WHY I had to pay a fee for this I dont know??? Anyways, I thought as a courtesy to BUCK I would include a hard copy of the correct wiring information on page 95 of the Kenwood TS-2000 users Manual, so that maybe in the future some poor sole who does business with this obnoxious company will get the correct cable. You would think I would atleast get a thank you for the information, NOPE! Nata, Zilch!! So before you do business with this poorly run company, THINK!!! Do I want to have this hassle if by chance I receive the wrong item?? Do I really need to be spoken to in this fashion?
Well My answer is NO, No, Never, Never, NEVER AGAIN!!!
Buck Definately needs interpersonal business training!

I hope this helps any of you contemplating buying anything from this company.

de KB2SIN


Title: Buxcomm?....Never Again
Post by: KC9KUR on February 23, 2008, 01:09:43 PM
Check this one out!!! Emailed Buck about the swr values for the 80 meter loop. All I asked for was swr values. This was the response. VSWR is determined by your tuner at the baand segment you are operating at.

Now this is coming from someone who is building and selling antennas. I am new to the hobby and are still learning the ropes. I thought that I didn't know much but now I know that I am Smarter Than Buck. Swr is determined by the resonance of the antenna. The tuners job is to tune an out of resonance antenna.

Maybe Buck needs to study for his License again!!!!


Title: Buxcomm?....Never Again
Post by: W6AWO on March 26, 2008, 01:37:41 PM
I wish I had checked here before placing an order for a balun with Buxcomm.  I called to day to check on the status of the order since their on-line information for the order showed no updates.  The response was atrocious, everything from "Oh, we never update that, it would take two people!" to "Check with the post office".  The woman then transfered me to the "technician" for some reason.  He was apparently across the room as I could hear her yelling at him.  His response: "If she can't help you I surely can't".  Finally I heard her yell "Tell him we shipped it Monday!"  Gee, that's the information I originally called for.  Now I just hope the balun arrives and that it works.  But deal with Buxcomm?

NEVER AGAIN

RD


Title: Buxcomm?....Never Again
Post by: WB0ATB on August 01, 2008, 01:54:12 PM
Unfournately I have to agree with so many of the reviewers of BuxComm. They have very good prices on many of their products, but what is sorely missing is CUSTOMER SERVICE. The lady who sometimes answers the phone is very courteous and professional. Today 08/01/2008 I received an order I placed with Bux Comm. for over $100.00. Two speakers were missing that I ordered. I called Bux Comm and advised them that my order was short. The lady stated they would ship them right out and put me on hold for an additional order item (50 feet RG8X Coax Cable). A gentlemen came on the line and took my order. When I asked him since they are shipping the speakers to me by UPS could he put the coax cable in the box and I could save some postage. He stated they could but he would have to charge me $10.00 postage on the coax. I asked since they are shipping out the speakers anyway just put the coax in with the speakers. He advised me they couldn't do that, it was aganist their policy. I then told him that that was not very business like and that they were giving me a bad deal. After I explained that I was not happy about their policy and that I wanted to cancel my order. I asked them to just send the speakers to me that I had already paid for. I told the gentleman that I could now understand why they had some many negative reviews on eHam.net and other amateur radio sites. I also told him I was going to leave a comment on eHam.net about their customer service and business practices. Bottom Line!!!! IF YOU DO NOT HAVE TO DEAL WITH BUX COMM USE ANOTHER VENDOR OR COMPANY WHO HAS REAL CUSTOMER SERVICE AND CONCERN FOR THEIR CUSTOMERS!(OR WILL WORK WITH YOU)!


Title: Buxcomm?....Never Again
Post by: KA4KOE on September 02, 2008, 10:02:15 AM
"When you call BUXCOMM Tech Support, 1 877 530 7339,  you speak to a HAM who is an RF and
Telecommunications engineer with more than 60 years experience in two-way communications !"

So this explains the arrogance and the rudeness...basically, a "I know what's good for you attitude, so quit your bellyaching and hand me yo' money!"

Not surprised at all...

Philip


Title: Buxcomm?....Never Again
Post by: A71AN on November 10, 2008, 10:14:01 AM
I received very bad emails from Buxcomm and a friend of mine asked me to see this thread here, being a customer and I was only tracing my first order with buxcomm and had no choise but to post this in www.qrz.com ended with very serious abuse from buxcomm.

I did not mean to post this against any one, this is what I have experinced and may be it is of any help to other hams, I have already posted this in www.qrz.com , thank you and 73

I had an order from buxcomm more than one and half month ago, the order according to them at that time was shipped via USPS and it was not having a tracking number for me to trace the order, I therefore tried my best to contact buxcomm again and again but they never responded to my inquires.

Later on, I posted a thread on this qrz.com site about this matter, never been rude, never used bad English road words, never been specific accusing anyone been a bad person, but I was only trying to trace my shipment.

Yesterday I had to place another order to complete my set up of the order and have some more parts to fit the antennas I have order from them plus 3 more mono band antennas, I completed the ordering process as usual and received and email of confirmation of my order.

As far as I know when such an order been made on the internet the card I use is being charged, this is if I am not mistaken.
This is what I have received:

“””Order Confirmation from buxcomm.com

Rashid Khanji

Thanks for shopping with us today!
The following are the details of your order.
------------------------------------------------------
Order Number: 3489
Date Ordered: Sunday 09 November, 2008
Detailed Invoice:


please include my telephone number on the shipping information’s for the USPA
post office here in Qatar to contact me and please send me the tracking
number for USPS to trace this order thank you

Products
------------------------------------------------------
1 x SM1LX10 Right Angle SM1L Mount SO239 type Pack of 10 (SM1LX10)  = $66.95
10 x TIPFERL Lost the ferrule that holds your whip tip atop your BUXSTIX
antenna. (TIPFERL)  = $44.50
3 x BHF40M BHF40M 40 METER 3 8 X 24 THREAD 8 feet long (BHF40M)  = $56.85
1 x BHF75M BHF75M 75 METER 3 8 X 24 THREAD 8 feet long (BHF75M)  = $18.95
------------------------------------------------------
Sub-Total: $187.25
United States Postal Service (Priority Mail International (6 - 10 days)):
$85.35
Total: $272.60

Delivery Address

This afternoon I have received another email from buxcomm with very bad English words saying my order been cancelled as I have previously posted the thread at www.qrz.com but with really very bad manner.

Here it is:

People who write LIES about us and try to run our business down are NOT welcome here, and their orders are NOT welcome.
 
You wrote some bad lies about us, and we do not forget you.  We will no longer selll to BAD people who tell lies about us.
 
=======================================
I have made and order from Buxcomm and in the order the transportations means was via USPS Express Service.

Buxcomm did not send me any tracking number neither they responded to my emails of telephone calls, all I have got is the information’s of order and the bill of charging my credit card which also been confirmed detected by my bank.

I tried my best to find a mean to contact USPS to contact them and inform them that my order did not arrive so far but logging to their site, I could not find how to make my contact.

I have emailed buxcomm again and telephoned them for 4th time which did cost me more than 60% of the value of my order and they keep me hugged on the phone to check until their phone cut off, without getting any sort of details to where be my order.

Thank you all and wishing you all of the best

Rashed A71AN/A71CW
-------------------------------------------------------------------
Rashid Khanji,   Your order;  Order Number: 3489   Date Ordered: Sunday 09 November, 2008  has been cancelled !
 
G E Rogers
C E O  BUXCOMM Corporation
 




I then emailed them for an immediate re fund of my money again without answering their bad words about myself which they stated in their email and went direct to the subject instead of being personnel and this is what I have received in return:

You are a really sick individual, as you well know, we have not processed your order and we WILL NOT, therefore we have not used your credit card, and therefore, there are no charges!!!  
 
Check with your credit card company before you accuse someone of something that did not occur.  More of your lies!!!
 
AND we full well expect you to write more lies...!  However, remember, we too can write about you, and furthermore, we can submit your name, callsign, and address to the Amateur Radio Dealers Association "ARDA", about your behavior and demeanor.
 
You ARE SICK, and need mental help!
 
 
From: rashid khonji
To: BUX support
Sent: Monday, November 10, 2008 10:03 AM
Subject: Re:



Date: Monday, November 10, 2008, 6:47 AM
I like you to immediately confirm with me the refund of my money for this Order Number: 3489, as fast as your system has taken, otherwise I will go writing this to take my money back.  

I have all of their emails with me and I have contacted of the friends in qrz.com before I post this thread, because I am not sure if someone searching for his order or trying to trace it he end with a dealer writing all of this bad words to their customer, my friend advised me to check another site and I found many had a great deal of trouble with buxcomm in fact one person wrote in his post that the words been said to him, he couldn’t write on his post, which means also very bad words:

http://www.eham.net/forums/CompanyReviews/1530

I never been rude to any one in my whole life, never said bad words to any one and when came to qrz.com I also believed that my English is not a real good one, that why there was always a possibility I make mistakes which might some people take them in a wrong way, but to write a thread on this site just for tracing my order and end to this point, I feel so sad for this.

If I am wrong I am so sorry, if my English caused any problem to buxcomm or to anyone else, I am also sorry; I learnt a lot here and still fully prepared to learn more from my friends with an open heart.
Thank you


Title: Buxcomm?....Never Again
Post by: KC9JVT on February 12, 2009, 08:45:56 AM
Well, I should have read here first, but I was hasty :(

I sent Buck a email last night that I'll share with you when I get home.  

The Rascal GLX kit was an epic failure starting with the assembled interface cable that on it's own had the PTT shorted to shield, that's effective! :(

The instructions do not match the schematic which does not match the PCB that was sent, there are obvious and glaring errors in recognizing gender of the 5 pin DIN on the unit.

The audio cables are labeled incorrectly as to which color wire goes where and which is attached to which 1/8" connector. The parts list needs to be amended as he is shipping different value caps, the written instructions as to where to place 2 of the com port cables do not correspond to the schematic (namely the yellow and violet)

Bad news guys, I'm positive my e-mail would have prompted a response by now, I may be out 56 bucks for the interface and extender cable, and I ain't too thrilled about that!

But the e-mail is good and I'll post it up for you all.


Title: Buxcomm?....Never Again
Post by: AC4RD on May 03, 2009, 11:30:37 AM
I'm surprised at all the unhappy people.  I've ordered from BuxComm a bunch of times, a couple of the Rascal interfaces plus a bunch of parts and a couple of mobile antennas and mounts.  Never had the slightest problem, not even once.  I've emailed Buck several times with various dumb questions, and always had a helpful reply, maybe not always immediately but a reply always has come along.  I'm a perfectly satisfied customer, personally.


Title: Buxcomm?....Never Again
Post by: KD8Z on May 03, 2009, 09:17:49 PM
You seem to be in the minority!


Title: Buxcomm?....Never Again
Post by: W4ZDI on May 08, 2009, 05:19:37 AM
When I received a Rascal I didn't like the way the audio adjustment was recessed inside the housing.  I spoke with "The Man" when I called to ask for a RGA.  I couldn't believe the rude response I received.  After five minutes of calling me a troublemaker he suddenly got tired of abusing me and agreed to issue a RGA.  

Never again!


Title: Buxcomm?....Never Again
Post by: W3JKS on May 10, 2009, 06:27:24 AM
I order from Buxcomm pretty often, mostly components, and I have never had an issue.  Buck has always treated me very well (I date back to the packet era, buying converted Delta-S radios from him).  

Anyone is entitled to a bad day once in a while (at either end of the phone!), especially when dealing with the public all day.  

Five minutes of simple checking with a multimeter would probably resolve the majority of issues with the RASCAL and most other amateur equipment.

73,
john W3JKS/AAT3BF/AAM3EDE/AAA9SL


Title: Buxcomm?....Never Again
Post by: AC4RD on June 07, 2009, 11:01:44 AM
I just ordered an HF antenna and a bunch of parts from Buxcomm the other day.  One item was out of stock; I got an email about it almost immediately--and a Paypal refund a few minutes after the email.  Had a tracking number for the shipment an hour after I placed the order.

Once again, good prices, good service from Buxcomm, and I'm a happy customer.


Title: Buxcomm?....Never Again
Post by: K6XZ on July 02, 2009, 06:45:40 PM
I received excellent service from Buxcomm regarding my first Rascal interface.  Buck sent me several emails helping me troubleshoot my problem.  He was very helpful.

I recently ordered a second Rascal.  Talk about fast shipping -- I called it in on Tuesday and received it in the mail on Thursday.  I'm impressed with all the info they now ship with the new interfaces.  The CD is fun to go through, they throw in a free serial/usb converter, and of course the interface was on the air working within 5 minutes of opening the box.  

I strongly recommend the Rascal soundcard interface from Buxcomm.


Title: Buxcomm?....Never Again
Post by: AC4RD on July 03, 2009, 08:16:46 AM
"I received excellent service from Buxcomm regarding my first Rascal interface. Buck sent me several emails helping me troubleshoot my problem."

Same here--I've had great luck with Buxcomm over the years, and Buck has always been very helpful when I had questions.

I see a lot of people seem to complain about PHONE service.  When I have had a question I've used email--always get a reply pretty quickly.  I'm on my second Rascal interface; the first one got fried by lightning, I think.  I buy parts from Buxcomm all the time, they've got some great bargains.  And when I need help, I email--I don't insist that the people at Buxcomm stop what they're doing and talk to me on the phone for 15 minutes, over a $20 part.   Maybe some people just expect too much customer service.  I've always been happy with Buxcomm and I'll keep buying from them!


Title: Buxcomm?....Never Again
Post by: KD8Z on July 06, 2009, 04:11:08 PM
It's not phone service at Buc's private insult farm, it is his classless way of treating those that need a hand or make a few waves.  If you had "good" luck with Buc well I think your very lucky or you may know him well enough that he recognizes you and doesn't lambaste you with his scorching insults.  You may never get the treatment from Buc, but the large amount of people that have reported Buc's sickening returns are all anyone should need to see to realize he is an off the wall instigator with little or no respect for his fellow man or hams. I wish you all the good luck with buc and his strange way of treating paying customers.


Title: Buxcomm?....Never Again
Post by: K8WAY on August 06, 2009, 06:38:33 AM
I too have become a victim of "Bucks'" wrath.We have purchased several 4:1 current baluns from Buxcomm,without incident.I had a HD/2K reserved for an OCF antenna for Field Day 2009.The swr would not adjust so I e-mailed customer serv. for info. to "correctly" check this balun before declaring it bad and returning it.The reply was quick and informative.I then informed them the balun was bad and asked to return it.Buck said to send it back w/order number and that was ok.Then I did the unthinkable,I asked for a UPS pick-up ticket since this was in-warranty and I paid shipping once already. The e-mails stopped,not a peep from "Ol'Buck"! I ventured a phone call and the fecal matter hit the fan.Buck answered and proceded to curse,belittle and otherwise insult a long time customer. Man was he pissed 'cause I wanted him to pay to ship his junk back.He did replace the balun but for the $5.20 shipping,he lost the guys in our group that have bought from him.
     The shipping is only a secondary issue.The point is customer service.Buxcomm has nothing to offer than any offer any other distributor does,except customer service!I'll not buy as much as a connector from Buck. And just because he is 77 yrs old doesn't mean squat.He's old enough to know how people should be treated.He can take his crappy attitude and his insults and stick 'em!The next balun,coax,rotor wire etc. that we order will be from Steve Davis at davisrf.com.Steve will bend over backwards to to help a customer.We gave into the "cheaper" price at Buxcomm and forgot where customer service comes first.Never again !!
     If you've ordered from Buxcomm and had to return it and everything went well,go in peace.As for myself and a few others,we'll buy from Davis RF.You can 'still talk to someone about a product or a return and not just e-mail and hope.Buxcomm could fold tomorrow and ...............


Title: Buxcomm?....Never Again
Post by: K9FON on August 15, 2009, 02:31:41 PM
The guy is a fireball, loose cannon, on the phone. I dont know what he deal is or why he is so mean to fellow hams. Maybe he needs some Prozac. I dealt with him ONCE, and that was enough for me. :-(


Title: Buxcomm?....Never Again
Post by: KC0W on September 02, 2009, 08:42:53 AM
I bought one of his "soap dish holder" interfaces about 10 years ago. Yes, I really do believe the plastic box was a soap dish holder at one point in it's life. Even back 10 years ago people were complaining about Bucks lack of customer service.......Tom KCØW


Title: RE: Buxcomm?....Never Again
Post by: K3WVU on December 01, 2009, 05:27:39 AM
I've done a lot of business with them for small stuff, but a recent experience put me off. I mistakenly sent in a duplicate order for a cable, and then realizing my mistake, I immediately sent an email to their customer support address instructing them to cancel. To be on the safe side, I then called and Buck answered. He said that the order couldn't be cancelled because it had been processed a half-hour before. He then told me that all the employees have left for Thanksgiving an hour before, so he was obviously lying. He then told me to call back "first thing Monday" and tell them to cancel the order.
I can tolerate a lot of stuff from a company, but once they lie to me, they're off my list for good.  
 
 
Well, as an update, I got an email from a different employee, who said she had cancelled the order (proving Buck had lied through his teeth). Only problem was that they didn't do a PayPal REFUND, they sent the money back as a separate transaction, costing me a fee. When I contacted them again, Buck replied that I really should owe them more money because of the 'two hours' it took the employee to process the PayPal transaction (it takes 5 minutes, tops).
What a bunch of incompetent, lying crooks!


Title: RE: Buxcomm?....Never Again
Post by: CURIOUSHAM on December 01, 2009, 05:49:26 PM
Yes, Buxcomm is one of the worst companies to deal with, and a lot of their stuff is junk.  Avoid, avoid, avoid!


Title: RE: Buxcomm?....Never Again
Post by: MI3NIE on July 18, 2010, 11:56:05 AM
Hello all

I hope everyone is keeping fine..........one last remark on Buxx the remark about you get what you pay for .well yes but again over here thats like hens teeth!.......... :o........you pay up front and get dumped on when all goes wrong.it was a simple thing that the terminals that he used with grip washers didnt really work ..he advised he personally tightened them whoops! ................sealed units ............and i did happen to cut one open ...

Result

ferrite beads x2
sml thin wire x3
these as advertised  toroid cores balls !

had other ones apart same story x2 ferrite beads 1 1/4 long x 3/4 inch max rated 2kw

thats history folks u learn & keep earning ;)

Anyone able to supply  godd p, 259 plugs mini 8 rg 213 etc

cheers all from ENNISKILLEN




Title: RE: Buxcomm?....Never Again
Post by: WB4IUY on October 24, 2010, 12:13:33 PM
I know this is an old thread, but I wanted to give Buck some props. Myself and several others in my area & ham club have been buying packet radios, interfaces, etc from him for years with nothing but great service. The best money I ever spent on an inexpensive accessory was the Buxcomm Rascal interface. Worked great, with no problems. Just my $.01 worth.

Dave WB4IUY
www.WB4IUY.net