eHam

eHam Forums => Company Reviews => Topic started by: 5B4AFQ on May 30, 2006, 05:54:28 AM



Title: LIDO MOUNTS
Post by: 5B4AFQ on May 30, 2006, 05:54:28 AM
I was very disapointed with one of the companies that
advertise here. I ordered a pair of Lido Mounts
on 9th of March. Six weeks later i sent a very polite message that although my credit card was charge on the 9th the equipment never arrived. One week after i receive a reply that someone would investigate why. Two weeks after my initial message another message was sent with no reply and another email was sent on last Friday. No answer !!! I know my order was only 40$ but
then again every customer deserves at least a reply.
Personaly i would not recoment Lido mount service to anyone.  

5B4AFQ


Title: LIDO MOUNTS
Post by: K8YS on June 14, 2006, 09:36:06 AM
I placed an order online in May, I requested a traking number. After a couple days, I still had not gotten the tracking number so I tried to call, but his calls are sent to voice mail and I have not been able to get an answer.

This surprises me since I have purchased from DXERCASE in the past as well as at the Hamvention this year.



Title: LIDO MOUNTS
Post by: N2DUZ on October 06, 2006, 08:17:44 AM
Wish I had read this forum BEFORE I ordered and paid for my mount!  Today, I decided to call Lido, and now the web site is gone.  Hope the company isn't gone too.  

At least I was smart in one respect - I paid via PayPal, so I stand a chance of getting my money back.


Title: LIDO MOUNTS
Post by: W2DIP on December 01, 2006, 07:20:38 AM
I recently bought a Lido Ultimount to hold my HT. Despite carefully following their directions about cleaning my dashboard (in fact I went overboard to celan it)the adhesive never quite stuck on one edge. Nonetheless, I was able to use it. I sent two emails to Lido and got no reply. Their web site is very poor and does not inspire confidence. The Lido mount came with some other name on it to boot.

To make a long story short, today the mount fell right off my dash taking my HT with it. I would expect more from a mount than only lasting a few weeks. I have other mounts that use the 3M adhesive and it is a chore to remove them. This one did not seem to have the same adhesive strenght which makes me wonder if perhaps the adhesive is not what it is supposed to be. Stay away from this company at all costs and check out Ram mounts instead.


Title: LIDO MOUNTS
Post by: LIDOMOUNTS on January 03, 2007, 03:19:21 AM
Hi,

My name is Jim Newcomb.
I am the owner of Lido Products. We supply Lido Mounts. I read your e-mail, and I would like to apologize for the bad service.
Our phone number is 888-550-5436, my e-mail is sales@lidomounts.com
We would be happy to refund your money. We do use 3m VHB on our mounting products. If you cleaned the surface with our prep kit in most cases the bond will be very strong. We have had several vehicle dashes that the adhesive will only adhere to for a short time. We have spoken to 3m about it, and they think it is outgassing of the plastic material the dash is made of.

73's

Jim


Title: LIDO MOUNTS
Post by: NG5E on March 11, 2007, 07:35:31 PM
  I wish I had read this thread BEFORE I ordered.  This guy has an attitude that his small customers are insignificant and it reflects in the customer service.  My problem; like most I've seen, is that they forgot to ship my package and would not reply to my E-Mails.  Check out the latest E-Mail from Jim...

"The margins are extremely low, which there is no way you would know...but that also adds in how humorous your taking your business elsewhere is.
Wow...we will probably lose a whole $5.00 bucks without you.

73's
 
Jim"


Title: LIDO MOUNTS
Post by: W0JGB on October 24, 2007, 06:58:18 PM
I must say I was a bit aprehensive about ordering fro this company.  Glad I did. I placed my order on Monday and received it Wenesday.  Well desiged product.  I ordered the LM-300 floormount and I am extremely pleased with it.  I am using it in my 2007 Silverado with an 857 Yeasu.


Title: LIDO MOUNTS
Post by: N1JFU on January 24, 2008, 09:40:49 AM

I ordered an LM-300 on 12/21, 1/24, still no mount. 2 phone calls, 2 emails...no response.

Buyer Beware.

-Steve



Title: LIDO MOUNTS
Post by: WA7NCL on March 09, 2008, 09:05:52 AM
ordered on Feb 25th.  My card was charged immediately.  No shipping notices no tracking numbers no product.  It is now March 9.  The company does not answer emails or phone calls.  I now have a disputed transaction going with the credit card company.

Don't buy from the web site.  If you must by Lido products buy from a retailer like AES or HRO.  Lido aka LAS inc (as they appear on you credit card) is not reliable via their web site.

Its sad to see this sort of thing. I can understand things not being in stock or delivery problems, but charging a card before the item ships via automated web robots and not answering even emails is not excusable.


Title: LIDO MOUNTS
Post by: VK6NRD on March 14, 2008, 04:08:10 PM
Well I wish I had done my research first before ordering...

Ordered my mounts on 28/02/2008 Now 15/03/2008 here in Western Australia... (My order was for $93.75 US)

I have sent emails left phone messages had no response at all now going to proceed with some sort of legal action to recover funds which got taken the day I placed the order.

Do yourself a favour do not buy directly from Lido Mounts at all.

Rob VK6NRD


Title: LIDO MOUNTS
Post by: VK6NRD on March 17, 2008, 08:43:29 PM
Well an update on my order...

Just got an email from Jim Newcomb confirming my order will be sent today WOW... Also has said sorry for the bad service.

This was after sending 15 emails in a row trying just one last time to try and get my order before I started legal action (I MADE SURE I STOOD OUT IN THE INBOX). It seems this done the job. JUST TO NOTE THE REPLY TO THESE EMAILS TOOK ONLY 10 MINUTES.

So now I will await for the delivery and will update the time frame of this when I receive the goods.

Rob VK6NRD



Title: LIDO MOUNTS
Post by: LIDOMOUNTS on March 21, 2008, 07:55:39 PM
Hi,

We sent you the mounts you ordered n/c.
I apologize, we have been overwhelmed with orders.
We have added more staff, and have added AES, HRO, HamStation, Hometek to our dealers list to supply our customers.

73's

Jim Newcomb


Title: LIDO MOUNTS
Post by: LIDOMOUNTS on March 21, 2008, 08:10:05 PM
Hi Rob,

I noticed your posting here.
I just wanted you to know that we have sent your mounts out today via Priority Global Service.
Again I am sorry for the poor service.

If anyone has issues with poor service from our company, I can be reached on my cell phone at 9493955487. You may get voice mail on the weekends and after office hours, but I will get back to you within 24 hours.

We process hundreds of mounts a week, and we do have many satisfied customers. I see we have not meet expectations for others on e-ham.
We will do better.

73's

Jim Newcomb


Title: LIDO MOUNTS
Post by: VK6NRD on March 31, 2008, 10:07:24 PM
Ok this is an update on my order I placed on the 28/02/2008...

It is now 01/04/2008 2 months later and I have FINALLY received my mounts... BUT BUT BUT they are not all here so have now just sent another email to find out why.

So for me waiting time yet again.

Oh one more thing they gave me a nice Pelican light for the trouble they caused the first time which was nice of them and does work well (so I do thankyou for this).

Sorry Jim but I think for dealings directly to the public there are many issues there that need to be resolved still (or maybe they have already with your new staff just starting but quite in time for my order).

Will update again once I receive the items they missed on my first shipment.

Rob VK6NRD


Title: LIDO MOUNTS
Post by: WA2WMR on July 24, 2008, 12:23:59 PM
Well, after two days of calling and not being able to leave a message because his mailbox is full, I noticed that the "Thank you for calling Lido..." or whatever it was message has been changed to a generic message. Also, the mailbox is still full, and the cell phone seems had a "not in service" message. I wonder if he's calling it quits.


Title: LIDO MOUNTS
Post by: WA2WMR on July 25, 2008, 12:39:57 PM
Choke choke, gasp gasp. I actually got through and spoke to a real live person. He took my name and address and told me that the correct part will be going out today.


Title: LIDO MOUNTS
Post by: LIDOMOUNTS on July 31, 2008, 08:10:37 AM
Hi,

Just checking to see if you have received the plate.

73's

Jim Newcomb


Title: LIDO MOUNTS
Post by: WA2WMR on July 31, 2008, 09:16:20 AM

Yes, I did recieve the plate a couple of days ago. Thank you. I haven't been able to try it out yet because everything has been moved into a storage bin in preparation for moving. I will check the bin tonight to see if I can find the box with my ham stuff in it and check it out.

Thank you
Lind
WA2WMR  
       


Title: LIDO MOUNTS
Post by: K6TFZ on October 30, 2008, 02:56:17 PM
Bought one at a ham show a couple of weeks ago. Got it home and had a question. Emailed and had an answer in about 2 hours. Worked for me.  Geoff, K6TFZ


Title: LIDO MOUNTS
Post by: K5WQH on November 13, 2008, 11:19:03 AM
I ordered a mount back on Oct 25 2008. Received an email that it shipped the 27th. my card has been charged and I cannot get in touch with them by telephone or email. Still I have not received the product. My previous experience with Lido was good.
I ordered from Crutchfield thru Amazon last Sunday(9 Nov) and received them today(13 Nov).Same price better service.


Title: LIDO MOUNTS
Post by: K5WQH on November 13, 2008, 11:23:58 AM
BTW the number 949 395 5487 is not a working number.


Title: LIDO MOUNTS
Post by: LIDOMOUNTS on November 20, 2008, 08:57:59 AM
Hi,

Our phone number is 888-550-5436. I can be reached at jim@lidomounts.com
If you let me know the order number, I will track this down for you.

Regards,

Jim Newcomb
President
Lido Products


Title: LIDO MOUNTS
Post by: K5WQH on November 21, 2008, 07:17:03 PM
With the help of Janet at ARRL I have now received my order from Lido Mounts. Once contacted by Janet Jim at Lido went into high gear and serviced the order very well.
My kudos to Janet and Jim,
Marty
K5WQH


Title: LIDO MOUNTS
Post by: AB2YS on December 04, 2008, 09:52:29 AM
I was about to order an item from their Website until I noticed that the cheapest shipping charges for a $20.00 item is $20.00! The mount weighs only a few ounces and could be sent priority mail for a few dollars.


Title: LIDO MOUNTS
Post by: KC2GYN on December 10, 2008, 07:50:59 PM
STAY AWAY FROM LIDO MOUNTS!

He's been banned from Ebay and is ripping people off.

Please go to the below link and get your complaint filed. The sooner the process gets rolling the faster the Feds with lock him up.

Remember $40 dollars time 3 or 4 thousand people adds up quick. Put an end to his crime spree.

http://www.ic3.gov


Title: LIDO MOUNTS
Post by: KE7TOT on December 18, 2008, 07:55:55 PM
I have the same comment as others before.  No answer from Lido on any questions.  As far as I can tell looking at picture comparisons, what he claims to sell is available from other sources at better prices and with much better service.  Check out http://stores.ebay.com/MF-X2 or http://www.mountguys.com.  I just bought a seat bolt gooseneck mount that looks just like Lido's picture, and got it for $17.95 plus $8 shipping WITHIN 3 DAYS, shipped from NJ to Seattle!  These guys know what they're talking about, and they answer questions.  When I asked if they were selling Lido products, they said they were aware of Lido but they sourced their products independently.  I suspect that's what Lido is doing as well.  The resemblances and descriptions of the products are just too similar.

Mike KE7TOT


Title: LIDO MOUNTS
Post by: AE6TK on December 18, 2008, 09:36:09 PM
I purchased the “LM-400 EXP Window Mate Express” and a “Bean Bag Dash Mount” at Pacificon 2008. When I got home I noticed the top plastic piece which holds the ball joint is cracked and therefore, I am unable to adjust the position of my radio. If the product wasn’t broken it would suit my needs.

My issue, however, is with the lack of response I have received from Lido Mounts (the vendor I purchased the Window Mate Express from). I have made several attempts to contact Lido Mounts: I sent four e-mails addressed to both Jim@lidomounts.com and sales@lidomounts.com and I called Lido Mounts (888-550-LIDO [5436]) three times. In each instance, I left a message. To date, I have not received a response via email or via phone.

I would recommend that no one purchase products from “LIDO MOUNTS” and if you do, don’t buy from them direct. Instead, I would recommend you purchase their products from a reputable retailer.

If any one can recommend a better product from a company with great customer service it would be greatly appreciated.


Title: LIDO MOUNTS
Post by: K5WQH on December 20, 2008, 07:00:49 PM
Lido is a reseller. All of these mounts can be purchased from other sources. The manufactuer is PRO-FIT out of Minnesota. I had some very good luck with Crutchfield.


Title: LIDO MOUNTS
Post by: EI8DRB on January 21, 2009, 07:25:37 AM
I had 4 emails all unreplied, so I looked elsewhere, and, like KE7TOT, found the seat bolt gooseneck mount that Lido sell for $24.95 for $16.95 with http://www.mountguys.com/
Ordered on 12/01 and  received it on 19/01 IN IRELAND. 7 Days for postage from US to EI... use these guys!


Title: LIDO MOUNTS
Post by: LIDOMOUNTS on March 14, 2009, 09:38:13 PM
Hi,

Our products are available from Ham Radio Outlet and Amatuer Electronic Supply.
Our products have significant advantages over those sold by MF2 or Mount Guys.



Title: LIDO MOUNTS
Post by: LIDOMOUNTS on March 14, 2009, 09:42:26 PM
Hi,

We offer Priority mail at a $5.00 charge. We have UPS as an option.

You must have missed that option


Title: LIDO MOUNTS
Post by: LIDOMOUNTS on March 14, 2009, 09:48:55 PM
Hi,

You are on the edge of slander. What you posted is untrue.
We do have a few unhappy customers, we do our best to take care of those. Ham Radio Outlet and Amateur Electronics do a very good job with our product line. I do not think they would do business with us if what you say is true. We do have many satisfied customers, I would be happy to send you those posts if you would like.
I think you are doing people a disservice by posting these types of messages that are untrue.

Jim



Title: LIDO MOUNTS
Post by: LIDOMOUNTS on March 14, 2009, 09:53:06 PM
We are a reseller of many mounts like profit or Ram, however in many cases we ad a specific mounting plate or holder for a specific application. The mounts you mentioned are very good, however they usually are missing a piece to mount remote heads from different manufacturers.
You can find all of our mounts at Ham Radio Outlet or Amateur Electronic Supply. Those companies offer advice, and support the Amateur community, unlike Crutchfield which does not support the Amateur Radio Community.


Title: LIDO MOUNTS
Post by: K2SON on March 16, 2009, 09:38:30 AM
I don't know the status of Lido Mounts personally. I can only report that I was just informed by Universal Radio that they can no longer supply Lido Mount products. The gentleman I spoke with said that they received a note from Lido stating that they were out of business and could no longer supply products. I commented about the negative feedbacks on eHam.net about missing shipments and his response was that was their problem as well. They'd order product and nothing would be shipped.


Title: LIDO MOUNTS
Post by: LIDOMOUNTS on March 16, 2009, 06:46:05 PM
Hi,

We will speak with Fred the owner of Universal. We are definitely in business. Our dealers include Ham Radio Outlet, Amateur Electronic Supply. We have attended the Orlando Hamfest, Dayton Hamfest, Pacifcon Hamfest, Huntsville Hamfest, and we are going to Timonium this month. I have no idea why they would tell you they received a letter as such. We will contact asap to inform them this is not so.

Regards,

Jim Newcomb


Title: LIDO MOUNTS
Post by: KC2GYN on April 10, 2009, 07:41:11 PM
Do the math from those who posted negative comments here and about his ebay account.


DO NOT TRUST ANYONE WHO:
rips people off, and tells lies to get your money.






Title: LIDO MOUNTS
Post by: N5NA on April 27, 2009, 04:29:26 PM
I ordered an LM-300 floor mount last Monday, April 20.  After ordering it I found this thread so I've been a bit apprehensive.

Today I received my mount by priority mail.  It's just what I needed.

The only thing I can fault them for is sending that email within minutes of my order saying my order had been shipped on April 20.  If it had indeed been shipped I would have received it last week.  It sure doesn't take a week for priority mail to get from CA to WTX.


Title: LIDO MOUNTS
Post by: AG5P on May 04, 2009, 04:17:29 PM
I too wish I had read this before ordering from the company and not from a supplier. I ordered two mounts on 04/25/09 and of course received an email conformation that day along with the charge to my card.
Two days later I received an update from UPS that the billing information had been transmitted to them and a delivery date of 05/01/09. UPS has not received the shipment from Lido Mounts as of today 05/04/09.
An email was sent to inform them of impending action against them.


Title: LIDO MOUNTS
Post by: LIDOMOUNTS on May 12, 2009, 11:37:51 PM
Thank you Bill,

Jim


Title: LIDO MOUNTS
Post by: LIDOMOUNTS on May 12, 2009, 11:39:32 PM
Hi,

Have you received your two mounts?

Regards,

Jim


Title: LIDO MOUNTS
Post by: AG5P on May 13, 2009, 10:28:22 AM
MOUNTS..NO LIDO MOUNTS here.....the order is still in stasis.  The same information that was transmitted to UPS on 4/27/09 (billing info) has not been updated by YOUR company.  

My duplicate order through Mount Guys one week after my order with you, has arrived, and was installed in the my new vehicle.  I couldn’t install my radio until after the ordered mounts were installed…..thank you Mount Guys for your prompt delivery.

I will say one thing about you and your company, you are consistent. Whether that is good or not, is relative to yours or my point of view.  The only remaining thing for YOU to do is HONOR YOUR commitment to deliver the product that was paid for.  That is ALL I or any of your other customers care about. If you don’t follow through in a timely manner with delivery then YOU do your company, Amateur Radio, and small business an extreme disservice.

AG5P


Title: LIDO MOUNTS
Post by: AG5P on May 13, 2009, 10:28:33 AM
MOUNTS..NO LIDO MOUNTS here.....the order is still in stasis.  The same information that was transmitted to UPS on 4/27/09 (billing info) has not been updated by YOUR company.  

My duplicate order through Mount Guys one week after my order with you, has arrived, and was installed in the my new vehicle.  I couldn’t install my radio until after the ordered mounts were installed…..thank you Mount Guys for your prompt delivery.

I will say one thing about you and your company, you are consistent. Whether that is good or not, is relative to yours or my point of view.  The only remaining thing for YOU to do is HONOR YOUR commitment to deliver the product that was paid for.  That is ALL I or any of your other customers care about. If you don’t follow through in a timely manner with delivery then YOU do your company, Amateur Radio, and small business an extreme disservice.

AG5P


Title: LIDO MOUNTS
Post by: AG5P on May 13, 2009, 10:35:51 AM
Please excuse the double posting eham...


Title: LIDO MOUNTS
Post by: WA3MEJ on May 25, 2009, 05:01:30 PM
Lets see May 30, 2006 until today.. humm if my math is correct that is three years to get it correct.. and Lido is STILL pulling the same stunts.

Those that do not learn from history is doomed to relive it.. someone said that cant remember who..

Guess I will find another vender to supply my 4 mounts.. hell I can make them faster than that..



Title: LIDO MOUNTS
Post by: AG5P on May 25, 2009, 09:30:00 PM
Lido Mounts update…..05/25/09
Well the Lido Mount business is living up to our expectations, business as usual. Its been a month since I placed an order and the only thing I have seen is the lame comments made by Jim??? from Lido???? I really don’t think they are a viable company at least not realistic.  My order of 04/25/09 is still languishing in the la la land of the so called business of supplying mounts to Amateur Radio retailers.  

I did write HRO and AES telling them the problems the general ham population is having with one of its venders and supplied them with the address of Mountguys.com and espoused their speedy and great service and recommended that they use that company and not Lido.

I filled a complaint with the BBB and the info below is the information I found there.

The company is rated F with the BBB of Los Angeles, Orange, Riverside, and San Bernardino Counties. BBB quotes “Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention by the Bureau.” “This company is not accredited by the Better Business Bureau.” “ We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.”

I also filled a report of internet theft with   http://www.ic3.gov   thanks KC2GYN for the link.


Title: LIDO MOUNTS
Post by: K2SON on May 26, 2009, 09:11:33 AM
AG5P, I would encourage you to contact your credit card company and inform them of the situation. They will, or at least certainly should, refund your money and issue a chargeback to Lido.

And while it isn't the topic of the thread, I too am a happy satisfied customer of mountguys.com. I got a great product for a reasonable price with very fast shipping.


Title: LIDO MOUNTS
Post by: KC2GYN on May 26, 2009, 10:21:32 AM
The ONLY WAY his scheme will end is when ARRL stops letting him place ads in QST. I've sent emails but they must fall on deaf ears. Makes me wonder why I'm a member ( ARRL ) and they allow scum like this to rip off their own.

I said it once, I'll say it again:

DO NOT TRUST ANYONE WHO:
rips people off, and tells lies to get your money.

DO NOT TRUST ANYONE WHO:
rips people off, and tells lies to get your money.

DO NOT TRUST ANYONE WHO:
rips people off, and tells lies to get your money.

DO NOT TRUST ANYONE WHO:
rips people off, and tells lies to get your money.

DO NOT TRUST ANYONE WHO:
rips people off, and tells lies to get your money.

DO NOT TRUST ANYONE WHO:
rips people off, and tells lies to get your money.

Jim,
you are the ultimate P.O.S.


Title: LIDO MOUNTS
Post by: KE4DRN on May 26, 2009, 04:29:41 PM
hi,

if anyone has problem with companies that
advertise in QST, please contact

Deb Jahnke, K1DAJ

Sales Manager, Advertising and Business Services
ARRL: The National Association for Amateur Radio

Phone: 860-594-0329
Email: djahnke@arrl.org



73 james


Title: LIDO MOUNTS
Post by: KN4N on July 04, 2009, 12:09:14 PM
Looks like all the neg reviews are true.  I ordered 2 mounts on 2 May 2009, received one of them along with a GPS antenna (which I did not order)been calling and sending emails since.  On 9 May they said the other mount would be shipped out.  25 may, nothing, request a refund, they said that would go out, 4 July, no refund. I am 68 years old and have never encountered a business as screwed up as this one!! Will just report them to BBB out there and all the other proper authorties and just write off my $$ lost.


Title: LIDO MOUNTS
Post by: KE4DRN on July 04, 2009, 08:30:33 PM
hi bill,

if you used a credit card, you have 60 days
to file a dispute and get your funds back.

be sure to contact Deb at arrl,
see page #5

73 james


Title: LIDO MOUNTS
Post by: VA7MA on July 05, 2009, 02:24:15 PM
Dear Sir,
                My  Name is  Mike  my  call is  VA7MA and reside  Nr Vancouver  British Columbia  Canada and in the last week my Son  was on a business trip to  California  in the Sunnyvale and at my request visited the Sunnyvale  HRO store  to purchase one of your Equipment  mounts  namely  the Floor Mount  LM 300 .  Although it was received  in a sealed clear plastic bag there was no assembly instructions   with it  and  I am sure it should have contained such  , can I down load the instructions  from your web site or can you either mail or FAX it to me . If you select the FAX method please call my house phone  prior to sending because I only have one phone line  (604)534-6466
E mail address mikeholley@shaw.ca                                                 Thank you ,
                                                                                                                   Michael Holley VA7MA


Title: LIDO MOUNTS
Post by: W9TAM on August 20, 2009, 06:24:36 PM
Ordered two mounts July 31, no response to multiple emails and phone calls... but they sure did charge my credit card quickly!

I emailed Deb at ARRL; there's not much she can do.  QST won't take their advertising anymore.

Looks like it'll be chargeback time if I don't receive my order soon.


Title: LIDO MOUNTS
Post by: KD8GTP on September 06, 2009, 10:54:46 AM
I appreciate the feedback on this company.  I was going to order several mounts from them but am glad I saw this feedback first.  I will avoid them and let my friends know as well!


Title: LIDO MOUNTS
Post by: KC2GYN on September 07, 2009, 05:08:03 PM
QST won't take their advertising anymore?

About God damn time~!


http://www.lidomountssuck.com


Title: LIDO MOUNTS
Post by: MADTERRI on September 08, 2009, 05:00:44 PM
Oh my god!  This site is so funny...........and true!  I am one of the more recent victims to their treachery.  I'm out $37.00 and like everyone else, cannot get a response from the "Jim".  I reported them to the Better Business Bureau and anyone else I can think of.  This site is truly the one thing that made me laugh throughout this whole ordeal.  Thank you!


Title: LIDO MOUNTS
Post by: MADTERRI on September 08, 2009, 05:08:27 PM
Hey Jim Newcomb,
How about shipping me my order???  Or will I be another one of your casualties?  I have already advised the business that referred me to you, so they don't send any other customers to you.  The least you could do is to send me the item I paid for.  Here's my order number in case you'd like to do the "right thing" and actually provid the item I've paid for.

Order#2604116 (I'm sure you keep good records!)


Title: LIDO MOUNTS
Post by: KE4DRN on September 08, 2009, 06:09:29 PM
Hi,

looks like this guy is working
out of his home in Irvine,
this is the address on the website.

30 Shade Tree Irvine, CA 92603

check it out on google maps

found this info

[Querying whois.tucows.com]
[whois.tucows.com]
Registrant:
 Lass Inc
 4365 Farmdale Ave.
 Studio City, CA 91604
 US

 Domain name: LIDOMOUNTS.COM


 Administrative Contact:
    Newcomb, Jim  lidomarketing@sbcglobal.net
    4365 Farmdale Ave.
    Studio City, CA 91604
    US
    +1.8187540292
 Technical Contact:
    Com, Web  info@web.com
    6 Bethel Blvd.
    Bethel, CT 06801
    US
    +1.2034482021    Fax: +1.2034482022




73 james


Title: RE: LIDO MOUNTS
Post by: RAMCHARGER on February 08, 2010, 08:46:44 AM
Hey guys,

  Glad I found your comments about Lido Mounts.  I also ordered a mount from them and was waiting for it to be delivered.

  Was fortunate enough that my credit card company was understanding and did finally reverse the charges.

  Just wanted to say thanks!!!

Regards,

WD5EXS

Fred G. Nelson


Title: RE: LIDO MOUNTS
Post by: N3WD on April 01, 2010, 12:05:21 PM
Wish I would have seen this before ordering. Getting the run around with it has supposed to have been shipped 2 different times. USPS has no record of it actually being shipped on the tracking number Lido provided. Have finally filed a complaint with the Federal Trade Commission and the Maryland State Attorney General. They do not even answer their phone or e-mails now.


Title: RE: LIDO MOUNTS
Post by: KE4DRN on April 02, 2010, 05:11:21 PM
Hi William,

if you used credit card, call your issuer quick before
60 days pass and you can cancel the sale and get
your money back.

73 james


Title: RE: LIDO MOUNTS
Post by: W5LDA on April 13, 2010, 04:18:38 PM
Wish i could have seen this too.But i feel embarrassed to gripe as its only been 10 days since they charged my card,,which was charged the next day after ordering. Funny how some can take your money so quickly and then forget to ship the item.I'll give him the rest of this week then start proceedings.


Title: RE: LIDO MOUNTS
Post by: KJ6GTD on May 08, 2010, 06:16:25 PM
Glad to have been forewarned on this. The mount seems like just the option I want for a new FT-7900R Yaesu. HRO said the Lido owner's wife has been very ill, and that's the reason for poor service and lack of response from him/them. Don't know for sure, that's just what I was told. Would like to find an alternative to the LM-300 seat rail mount, that's the one I think would work best for me. If anyone has a specific alternative, please post.


Title: RE: LIDO MOUNTS
Post by: N5NA on May 08, 2010, 07:09:24 PM
Would like to find an alternative to the LM-300 seat rail mount, that's the one I think would work best for me. If anyone has a specific alternative, please post.

I've heard these guys are good but I haven't dealt with them personally.

http://www.mountguys.com/product_p/sr88-yaesu.htm (http://www.mountguys.com/product_p/sr88-yaesu.htm)

Alan  N5NA


Title: RE: LIDO MOUNTS
Post by: KJ6GTD on May 08, 2010, 08:43:48 PM
Awesome, thanks. Just what I'm looking for. I sent them a note; if it looks like a go, then I'll order one right away...


Title: RE: LIDO MOUNTS
Post by: KJ6GTD on May 09, 2010, 06:42:27 AM
As a follow up, I received a response from Mount Guys, even on the weekend. The mount I need is in stock, and they say no problem shipping out first of the week. OK, it's ordered, and if all goes well, can't think why anyone would need to look elsewhere. I'll post a follow up once the mount arrives....


Title: RE: LIDO MOUNTS
Post by: KM6U on May 09, 2010, 05:54:59 PM
I had similarly frustrating experiences with Lido Mounts, two years ago. I was able to locate the manufacturer of most of the items Lido resells: Pro-Fit International. I cancelled my order with Lido and everything I wanted, and more, was promptly shipped  by Pro-Fit. Here's the link: http://www.pro-fit-intl.com/

Hope this helps, KM6U


Title: RE: LIDO MOUNTS
Post by: KJ6GTD on May 10, 2010, 12:56:51 PM
Sittin' around with some time on the PC, so I'll give a progress report. It was Saturday I wrote mountguys.com, figuring to hear from them by the first of the week. Sunday morning I get a response as I previous posted; I ordered the mount, again figuring the most I'll get is an automated order confirmation and no real feedback until Monday. Not so, just a little while later I get a note from mountguys that they have already shipped me the mount via USPS (OK, they might have boxed it, dropped it in a mail facility, I understand the post office won't start moving it until Monday), gave a tracking number....all by Sunday early afternoon. This is amazing, and assuming it arrives as promised and is of the quality I'm expecting, pretty darned good service. I'll drop another note once I get it.....


Title: RE: LIDO MOUNTS
Post by: KJ6GTD on May 12, 2010, 08:49:37 PM
Well, my final follow up on this thread. I am very impressed with mountguys.com! From New Jersey to California I received the mount by Wednesday. It's installed and perfect. The mount itself is made by Arkon Resources Inc. Great service from mountguys, I highly recommend them, and we can all forget about Lido Mounts entirely.


Title: RE: LIDO MOUNTS
Post by: KK5J on May 20, 2010, 09:28:27 AM
A friend of mine, Ken - KE5JDJ, ordered a LIDO mount.  Shortly afterwards a $2200 charge was placed on his credit card from India.  He never received his product, and he can't reach anyone.  The Indian charge has been corrected.  The LIDO charge has not.  This doesn't appear to be a coincidence. This company is a rip-off.  Stay away from these folks and their products and you'll be a lot happier.   >:(


Title: RE: LIDO MOUNTS
Post by: KE5JDJ on May 20, 2010, 05:50:42 PM
KK5J is referencing my problem.  I ordered a mount...got a US Post Office tracking number and nothing afterwards.  The U.S. Post Office says just because there is a number does not mean they have received the item.  I checked HRO they are out and AES is out.  And, yes, coincidental to my LIDO purchase I got a $2200 charge from Make My Trip which is an Indian travel company.  This is the first abuse ever of my CC...oh, and I got 4 charges for SKYPE also in conjunction with the company from India charge.

Several phone calls and all that happens is it rolls to an answering machine.

I call their parent company, LASS, Inc. at the same address and their number rolls over to free 411 number lookup.

No return phone calls.  No return on any of my many emails.  No product.  

Gee, I wish I had read this thread before I ordered.  

Took my money and have not sent me a product.  I can only recommend that you not do business with these people. 

I think it would be most prudent to avoid a direct purchase from them if you obtain one of their products.  I would never do business with them again and will damn sure not give them my CC number ever again.


Title: RE: LIDO MOUNTS
Post by: KJ6GTD on May 22, 2010, 05:59:31 PM
It sounds like it would be worth it to have anyone here so inclined, especially if you have fraud charges on a credit card to back it up, to contact the Better Business Bureau/Bureau of Consumer Affairs in the district/state where Lido claims to operate. I did something similar to a New Jersey company that was trying to strong arm people into paying excessive charges on bad checks the company purchased, and then went trying to collect on. I was contacted by them and threatened only because my name matched the name on the check, even though we were different people. Long story short, the New Jersey board had complaints against this company from pretty much all over the U.S.; they were finally able to clamp down on them with legal action. Sounds like Lido could be ready for the same treatment.


Title: RE: LIDO MOUNTS
Post by: K7ASQ on June 03, 2010, 10:33:23 PM
I wish I would have found this review before I placed my order back on March 7... QST may not take their advertising anymore but AES still does. I received an email saying my package was shipped the very next day and they charged my card quickly, but the tracking info still said "Electronic Notification." The 888 number in their ad was "no longer in service," their live chat was never "online," and their phone number on their website went to voicemail every time I called. I left numerous messages and never got a call back. I sent a bunch of emails as well, and did actually receive a response once from Jim Newcomb saying "I will check on this for you. We were at a trade show, and that slowed things down."

Time went by and on April 13 my wife and I both emailed and threatened to dispute the payment and file complaints with the BBB and so on... my money was refunded the next day.

I still wanted the mounts so I ordered them from AES and received an email stating the Lido mounts were on backorder and I would not be charged until they came in. Yesterday, June 2, over a month later I received an email from AES saying "Hello Andrew, We just wanted to let you know that we are no longer carrying the Lido Mounts since they have not been shipping the orders, Your back order has been canceled, we will try to find a new source for this type of product in the future and keep you posted."

I'm telling every ham I know not to do business (although I wouldn't call this "business") with these people and I thought I should throw in my two cents here as well.


Title: RE: LIDO MOUNTS
Post by: KE5TVB on March 01, 2011, 03:47:46 PM
This is a bit older, but the topic is still valid.

I wish I had performed a google search on this company and found this prior to ordering. It has been about a week since ordering and still nothing shipped. I am going to try and contact them and hope to hear from them. If not, I will give them another week or so then call my CC company. Wish me luck I guess. . .


Title: RE: LIDO MOUNTS
Post by: AB3EN on March 04, 2011, 12:47:21 PM
I purchased a mount for my FT-8900R head in the car. It took a few weeks but the shipment arrived as expected and works outstanding. LIDO solved my problem. I think they have a good range of products. I will buy from them in the future.

Dan AB3EN


Title: RE: LIDO MOUNTS
Post by: MAGNUM257 on March 05, 2011, 03:47:22 AM
This thread is almost 5 YEARS OLD! How in the world has Lido stayed in business? And after 5 years of negative feedback you think the word would have spread through the HAM community not to buy from them, yet still some folks are doing just that. I don't get it....


Title: RE: LIDO MOUNTS
Post by: KE5TVB on March 13, 2011, 09:27:34 PM
It has been about a week since ordering and still nothing shipped. I am going to try and contact them and hope to hear from them. If not, I will give them another week or so then call my CC company. Wish me luck I guess. . .

Ordered on Feb 24th, received and processed by the post office on March 7th, delivered March 10th. Slower that I think necessary on the shipping, but none the less it shipped and arrived. I like the product, it is pretty stout. If you are looking to buy one, do so from one of the online HAM stores that have it in stock.


Title: RE: LIDO MOUNTS
Post by: PA0MJM on April 22, 2011, 01:02:10 PM
I ordered a lidomount (LM300) via HRO on 04-11-2011. It was delivered here at my doorstep in the Netherlands by DHL on 04-19-2011.
So no problems here. Perfect service of HRO.

But I had to tighten the gooseneck itself at the the bottom. I removed the 'lock'screw, then I could tighten the goose neck in the floormount by 1/4 turn. Then I replaced a the 'lock'screw by a new one.

Failing quality check?.


73,
Martin, PA0MJM


Title: RE: LIDO MOUNTS
Post by: WT7I on November 08, 2011, 01:22:44 PM
I wish I had seen this thread before I ordered.  The product I wanted (seat track mount for FTM-350) could only be found on the Lido site (warning sign?).  My order arrived about three weeks after my card was charged.  Unfortunately, the product was useless as shipped.  The mounting stud listed on the website, threaded specifically for the FTM-350, was missing.  After an attempt at the "chat" feature on their website, three emails, and two phone calls, I'm ready to contest the charges on my credit card and contact the better business bureau.


Title: RE: LIDO MOUNTS
Post by: WB5YDA on November 14, 2011, 12:56:43 PM
Here it is 2011 and still the same sad story!!! Lido mounts customer service is the absolute worst! They are SO bad, ARRL quit accepting advertisement from them. Still won't return emails, still can't get a hold of them on the phone. Got a mount ordered and it has been over 2 weeks and, Guess What, no mount yet. Stay away from this company!!!!!!!!!!!! BTW, has anyone seen any more replies from this idiot for a couple of years?


Title: RE: LIDO MOUNTS
Post by: N6JRC on December 08, 2011, 09:05:41 AM
Still a horrible company - very hit and miss, and more miss than hits.  A friend ordered a couple of items and they were received no problem.  My order was placed on October 18 and aside from having the credit card charged, nothing has happened.  3 e-mails, multiple phone calls that all ended up on an answering machine and nothing.  Finally got a notice from Lass Inc. that the order has been shipped.  The notification came from Stamps.com which has nothing to do with the post office.  It's been almost 2 solid months with no response from the company.  Now working with the credit card company to get a refund.  Definitely stay far, far away.  HRO and other large resellers carry their products so shop there - just don't go direct otherwise you're throwing your money away.  Better yet, find another company that makes suitable mounts and give them your business instead.


Title: RE: LIDO MOUNTS
Post by: LIDOMOUNTS on December 13, 2011, 04:20:18 PM
Well, it looks like we have a few customer service Issues. LB (WB5YDA)..it looks like your item was delivered. Not true in regards to QST. We are waiting to see if you are keeping the mount or want a refund per our e-mail to you, N6JRC I believe we have spoken on the phone about your refund and I apologize for the bad service.

73's
Jim Newcomb
Lido Mounts


Title: RE: LIDO MOUNTS
Post by: KE4DRN on December 13, 2011, 07:34:08 PM
Mr. Newcomb,

QST will not run your ads because of poor customer service,
Lido will not appear on the QST advertisers listing

http://www.arrl.org/meet-our-business-partners

similar service issues are also posted on the harley davidson forum.

http://www.hdforums.com/forum/touring-models/350415-gps-mount-dealer-problem.html

Lido also has a F rating in the BBB site.

Interesting the business address for Lido is inside
a nice gated community in Irvine, CA.

30 Shade Tree, Irvine, CA 92603

Here is direct response from QST Sales Manager Ms. Jahnke,

I am so sorry that you are experiencing difficulties. We too have repeatedly attempted to contact this company. You will not find an ad in QST for them but that is little consolation. I hope whatever action you choose to take produces results.

73,

Debbie Jahnke, K1DAJ
Sales Manager, Advertising and Business Services
ARRL: the national association for Amateur Radio
Phone: 860-594-0329
Email: djahnke@arrl.org

http://www.eham.net/forums/CompanyReviews/2450


Regards


Title: RE: LIDO MOUNTS
Post by: LIDOMOUNTS on December 14, 2011, 11:26:41 AM
KE4DRN,

We have had issues in the past. We have moved on and are trying to fix what has happened in the past by offering great service.

I was not aware of the letter from Ms. Jahnke. She has never made contact with us. I am sure you would not fabricate this. But my goal is not to defend our poor service in the past.
We are creating new and innovative mounting solutions for the new radios that are coming out. Since we concentrate on the Ham Radio Market, we know the proper attachments for the radios that are on the market today. Not to say we are the only ones.
I do live in a gated community, our address is on our site and we do not try to hide where we are at. I attend many hamfests. I am not sure what your purpose of noting that we live in a gated community.

With all of that said, if we have wronged you in the past I am sorry.

Take care,

Jim Newcomb
Lido Mounts


Title: RE: LIDO MOUNTS
Post by: KD0JPE on January 07, 2012, 04:47:57 PM
I ordered a Yaesu Cup Holder mount on 01/02/2012, with standard shipping, and received it on 01/07/2012. I promptly received an email confirmation of the order and an additional e-mail, with a tracking number, when it was sent. The mount works very well for my FTM-350 and I am pleased with it.

I have three other LIDO mounts and this is the second time that I've ordered directly. The other two were purchased from HRO. If you are concerned about ordering from LIDO, you might want to purchase from one of the online amateur radio retailers instead.

I should add that I had a problem with my first direct order, a year-and-a-half ago, and Jim solved it quickly and to my satisfaction.

Just my experience,

John, KD0JPE


Title: RE: LIDO MOUNTS
Post by: N6GYY on March 03, 2012, 09:57:30 PM
I wish I had run across this thread before ordering from Lido Mounts. It seems that I am experiencing a repeat of what so many others have complained about with this company in the past. It does not appear as if much has changed, despite Jim saying he was turning over a new leaf.
I ordered a mount for my FTM-350 on 2/13/12. After hearing nothing for a week, and living just 30 miles from Irvine, I placed a call and got a reply that it was back ordered and would be going out on the following Friday. (24th).
I got an email from Stamps.com on Saturday, the 25th, and since then nothing. No updates from the tracking number, the post office has no record of receiving the package, and now I cannot get in touch with anyone at the company.
All phone numbers, including the one "Jim" gave me, which he said was his cell number, go directly to voicemail and no calls have been returned.  >:(
Monday I am going to cancel my order and get the parts elsewhere. I have located what I need at http://www.pro-fit-intl.com/.
I would suggest to all to think twice before placing an order with Lido Mounts.
Just my experience, but not a very pleasant experience,

Chuck, N6GYY


Title: RE: LIDO MOUNTS
Post by: KRAKEN on June 14, 2012, 05:28:01 PM
Another complaint here.  They took my money but delivered no product.  No response to emails or voice mails.  I just got off the phone with my bank filing a fraud claim against Lido.  I'm headed to HRO tomorrow to ask why they carry products from such a company.


Title: RE: LIDO MOUNTS
Post by: N3SCS on June 21, 2012, 10:38:42 AM
I'm another sucker for Lido mounts. They are a two bit reseller with terrible customer service record. I too ordered a 300 mount for the Kenwood. Imagine it arriving with a universal mount (nothing that would fit the Kenwood). When i called, no answer. Then the email trick and still no answer.  Finally sent it back due to poor customer service and unusable mount.  Now fighting to get a credit on my CC. 

Can't believe HRO uses the guy as well (my guess is they get a call back).  HRO also didn't have the Kenwood adapter. I did source the right stuff from Arkon (my guess is they use the same manufacturer) and they had the right mounts I needed and customer service (yes they can answer a phone). 

Lido is a poor excuse for a company. Of course saying this is a real company is a stretch.

Steve
N3SCS


Title: RE: LIDO MOUNTS
Post by: N2AYM on August 15, 2012, 03:31:41 PM
Yes they do have a range of unique products like that adhesive pad
which is what i have been having the problem with and of course i
can not get a hold of these people either via email or phone so i may
have to make a hambo repair in order to get my control head re-mounted.
It seems like they have a reliability problem with the adhesive on those
round pads.


Title: RE: LIDO MOUNTS
Post by: KE4DRN on August 15, 2012, 05:28:40 PM
Hi,

I agree, no way to run any business, looks like we should be
getting another post from Jim at Lido about how they want to
move on and give great customer service.

73 james


Title: RE: LIDO MOUNTS
Post by: KB4OIF on August 22, 2012, 10:26:14 AM
Placed my order the other day. They have cashed my check.  No shipping info.  No one answers the phone number on the web site. No one answers the email that was sent.  Believe me, when I get the mount, I will not order from these guys anymore.     I worked in the customer service area for over 20 years and this is a hell of a way to run a company.   On a scale of 0-10 ten being high.  They get a ZERO. 


Title: RE: LIDO MOUNTS
Post by: KB4OIF on August 23, 2012, 12:38:52 PM
OK.  Someone must be listening.  Got an email saying Lass Inc has sent me a package that will arrive in 1 to 3 days.  Tracking number for the USPS says it was not found.  Maybe tonight!!!!


Title: RE: LIDO MOUNTS
Post by: K8DHH on September 13, 2012, 09:00:31 PM
Looks like add my name to the list of those who wrongfully trusted Lido with their business, my impression is the only thing they do fast is cash your check or hit your plastic.
My input (Chat and email to "Jim")

 Orders 4512176 and 4512185.  TOMORROW WILL BE THREE WEEKS SINCE I PLACED MY ORDERS AND AS
MY TWO REQUESTS FOR A STATUS FROM YOU HAVE GONE UNANSWERED I REQUEST TO CANCEL THESE ORDERS
AND HAVE MY CHARGE CARD REFUNDED. I AM SIMPLY TOO BUSY TO KEEP ASKING FOR A STATUS THAT
NEVER GETS ANSWERED AND YOU ARE OBVIOUSLY TOO BUSY TO ANSWER SO PLEASE REFUND MY CHARGE CARD
AND I WILL HAPPILY TAKE MY BUSINESS ELSEWHERE. OBVIOUSLY I WAS INTERESTED IN YOUR PRODUCTS BUT
FRANKLY I DO NOT WISH TO DO BUSINESS WITH  A COMPANY THAT IGNORES REPEATED  REQUESTS FOR STATUS
ON ORDERS. I DO A FAIR AMOUNT OF ONLINE SHOPPING INCLUDING AMAZON, EBAY AND SMALLER VENDORS SUCH
AS YOURSELF TO THE AMOUNT OF $500-$1000/MONTH  AND AM HARD PRESSED TO RECALL EVER BEING SO IGNORED
BY ANYONE AS YOU HAVE IGNORED ME.  THANK YOU.


Title: RE: LIDO MOUNTS
Post by: N3QD on October 31, 2012, 11:04:52 PM
Add me too.  Same story as most on here.  I assumed that a ham radio company was trustworthy, and after I placed an order I stumbled on this site.  I placed my order on 23 Oct.  on 24 Oct I received the USPS electronic shipping information email.  I contacted Lido via phone, email, and chat asking the status of my order.  I never heard a reply.  I contacted them again on Monday and said that if they don't give me a status that I'll dispute the transaction.  Well, I did that today.  Fortunately, USAA is a fabulous bank and they are working to get my money back.  I also sent Lido a message requesting that they cancel my order and that I had disputed the transaction with my bank. 

A few people on here have mentioned that they placed orders with My Moto Mounts instead of Lido.  BE ADVISED they are owned by the same dishonest person!  So unless you want to get screwed don't order from either company.

73,
Mike (NL3D)


Title: RE: LIDO MOUNTS
Post by: KC2MLC on November 24, 2012, 01:20:38 PM
Well...add me to "the list"...and I have learned to check out company's a little better in the future.  I order two mounts on Nov 6, 2012, jim@lidomounts accepted payment on Nov 7, and as of today...nothing.

Sent two messages and as of today...no response.

I have started the PayPal resolution process to recoup my $50.00

I am also surprised that any of the major supply houses offer these products.  I could have ordered from AES, HRO and probably others, and it surprises me that anyone would want to be involved with this product line.

I will see what happens...might be a $50.00 lesson...and I will post any outcome here as it evolves.



Title: RE: LIDO MOUNTS
Post by: KC2MLC on November 24, 2012, 06:35:50 PM
UPDATE - - - After starting the Paypal resolution process...I received a full refund for the mounts ordered.  Will now look elsewhere for mounting options.


Title: RE: LIDO MOUNTS
Post by: TA2MZL on January 02, 2013, 04:36:27 AM
Another bad history from me.

LIDO Mount is not sending my items and no any answer than May.

Please be careful and don't make any business with this company.

This company is fake!

73!

TA2MZL, Murat



Title: RE: LIDO MOUNTS
Post by: N4DJJ on January 08, 2013, 02:21:58 PM
Should have read the reviews....same story here, USPS number, watching mailbox..nuttin'..Have started a paypal resolution..we'll see. Only out 24 bucks, but its holding up an install...had to go to plan B. >:(


Title: RE: LIDO MOUNTS
Post by: WR5G on March 14, 2013, 03:02:25 PM
I am afraid that I am in the same boat as some of the other reviewers of this forum... Order a mount and finally received a shipment notification which has still not been updated...  All it states is "Electronic Notification" which in itself means that the item has not shipped... I probably just should have gone to HRO locally and bought the mount.   If Lido Mounts does not wish to do business with small customers then they should probably just become a wholesale only distributor and quit selling to the retail public.


Title: RE: LIDO MOUNTS
Post by: N4NYY on March 15, 2013, 07:42:13 AM
Add me to the list. Ordered on 3-4-13. Posted on card on 3-4-13. I canceled the order by phone and email 2 days later when I found this thread. No package, email, or communication as of 3-15-13.  I disputed the charge and sent this link to the credit car company. If the package shows up, I would reverse the dispute and pay the charge.

The bottom line is this. He takes your money right away, and does not produce a product. Has non-existent customer service.

I think the next course of action is to send this to his state prosecutor.



Title: RE: LIDO MOUNTS
Post by: N4NYY on March 15, 2013, 08:03:39 AM
Here is a link to file a complain with the consumer fraud dept of California:

http://www.dca.ca.gov/online_services/complaints/consumer_complaint.shtml (http://www.dca.ca.gov/online_services/complaints/consumer_complaint.shtml)



Title: RE: LIDO MOUNTS
Post by: N4NYY on March 15, 2013, 12:11:54 PM
The Consumer Fraud division emailed me and told me to contact the California Attorney General's office and file a complaint at the link below:


California Department of Justice
Office of the Attorney General
Public Inquiry Unit
PO Box 944255
Sacramento, CA  94244-2550
Telephone: (916) 322-3360
Toll Free: (800) 952-5225 (CA only)
Web site: https://oag.ca.gov/
 
Please use the following link to file a complaint:
http://ag.ca.gov/contact/complaint_form.php?cmplt=CL (http://ag.ca.gov/contact/complaint_form.php?cmplt=CL)


Title: RE: LIDO MOUNTS
Post by: N4NYY on March 25, 2013, 02:36:17 PM
Well, lookie here. It showed up after 3 weeks.


Title: RE: LIDO MOUNTS
Post by: W1BTM on April 07, 2013, 02:43:34 PM
My order with Lido mounts was made on 2/19/13. The next day I received a "your package has shipped" automated email, but the package didn't actually ship. On 2/25 I emailed sales@lidomounts.com a question about the LM-AD1, which I later figured out myself from KD2UJ's Lidomounts thread (http://www.eham.net/ehamforum/smf/index.php/topic,87618.msg658550.html). I emailed Jim and Sales at Lido mounts on 3/4 asking about the status of my package and never heard back.

I received the package unexpectedly a month and a half after I ordered it on 4/4. The USPS tracking information confirmed that the shipping label was created on 2/20, but the package was not actually shipped until 4/1.

I would definitely not do business with Lidomounts again. If HRO has something in stock I wanted I would probably buy it, but purchasing directly from Arkon (http://www.arkon.com/) is the way to go. I've put information on how to make an LM-AD1 yourself from Arkon's parts in the other thread (http://www.eham.net/ehamforum/smf/index.php/topic,87618.msg658550.html#msg658550).

From reading these threads, this is clearly a chronic problem for Lidomounts that's been going on for many years.


Title: RE: LIDO MOUNTS
Post by: KE4DRN on April 08, 2013, 05:22:03 PM
hi,

glad you got the order, perhaps the CA DOJ put some
heat on Lido to get their act together.

Better to use arkon.com and avoid the disappointments with LIDO.

73 james


Title: RE: LIDO MOUNTS
Post by: N4NYY on April 08, 2013, 06:14:51 PM
hi,

glad you got the order, perhaps the CA DOJ put some
heat on Lido to get their act together.

Better to use arkon.com and avoid the disappointments with LIDO.

73 james

Funny, but I got my package about 1 weeks after I filed a complaint with the CA DOJ, in which I reference this thread.


Title: RE: LIDO MOUNTS
Post by: K1CJS on April 10, 2013, 04:27:17 AM
Funny, but I got my package about 1 weeks after I filed a complaint with the CA DOJ, in which I reference this thread.

Is it really funny?  I would venture that Lido heard from the DOJ about your order--after which he immediately expedited it.


Title: RE: LIDO MOUNTS
Post by: KE4DRN on April 10, 2013, 07:34:20 PM
The Lido man must have ran out and purchased the mount
then shipped it to avoid any DOJ problems.

He may come back and post about moving on from the past
service problems and that he added more staff.

Must be difficult to have all that inventory and staff inside
his two car garage in the gated community he lives in.

73 james


Title: RE: LIDO MOUNTS
Post by: SV1JRF on April 20, 2013, 02:28:31 AM
I found the LIDO mounts and i was very pleased that someone makes this kind of mounts. I was ready to order till i found this topic!thank God!!!this must be the worst mount company E V E R!!!

Thanks to all fellow hams for the information about this company.

73's


Title: RE: LIDO MOUNTS
Post by: K1CJS on April 20, 2013, 10:42:38 AM
I found the LIDO mounts and i was very pleased that someone makes this kind of mounts. I was ready to order till i found this topic!thank God!!!this must be the worst mount company E V E R!!! ...

I think you missed the mark here, JRF.  It's the company's customer service that is lacking, probably because they listen to and take care of their commercial customers on a priority basis.  If you order from a third party supplier, you may have better luck.


Title: RE: LIDO MOUNTS
Post by: K2GWK on April 26, 2013, 08:41:19 AM
I found the LIDO mounts and i was very pleased that someone makes this kind of mounts. I was ready to order till i found this topic!thank God!!!this must be the worst mount company E V E R!!!

Thanks to all fellow hams for the information about this company.

73's

I ordered my Lido mount from HRO and had no problem. They are great products, but make sure you order through a distributor not direct.

Guy (K2GWK)


Title: RE: LIDO MOUNTS
Post by: G4IPZ on June 16, 2013, 03:18:37 AM
It seems my bad experience with Lido Mounts is about standard.

I received a cup holder mount from them which, on first glance I was very impressed with - and then I used it!

I had my Baofeng UV3-R handheld clipped to it. Now this is hardly a heavy rig as most will know.
It had been on there for about 15 minutes while I was driving when I hit a fairly deep pothole.

At first I though the rig had simply jumped off but I then found that the sudden vibration caused the head of the mount to shear clean off.

I have emailed Lido several times and have never even received the courtesy of a reply.

I wasn't even asking for a replacement but simply if spare parts are available.
They plainly have no interest in their customers once the cash is in the bank.

They truly are a damned awful company and need a kick up the a**.

Slim Haines G4IPZ


Title: RE: LIDO MOUNTS
Post by: N8EAU on July 12, 2013, 12:52:45 PM
I have to say I was concerned . . . I found this thread *AFTER* placing an order, and pretty much the same thing seemed to be happening.  The order was taken, I got an acknowledgement, and then a day or so later what looked like a ship notification, but no package ever was shown as being given to the shipper.  Attempts to email/call/etc. were all ignored . . . I figured I'd wait a bit, then challenge via PayPal . . . (the order was 6/23, ship notification 6/25, fwiw . . ) and then I found that on 7/9, a package was actually shipped, due today, so it looks like the order was actually shipped! 

Still no excuse for failure to return contact, and provide real shipping times, etc.  But at least not a ripoff or outright fraud!

- TIm


Title: RE: LIDO MOUNTS
Post by: K2GAV on July 25, 2013, 12:10:47 PM
Well, like everyone else here, I wish I had checked eHam.net first before ordering direct from Lido Mounts.  This is the company with the worst communications I've ever dealt with.  I ordered my mount directly from them on July 9th, got an immediate order confirmation and bill to my credit card, then radio silence and crickets for ten days despite three e-mails and two phone calls for shipping status.  Some investigation of the address from their website showed them located at the same place that the US importer/distributor/marketer of Comet antennas, Maldol antennas and Daiwa SWR meters, NCG Company in Chino, CA.  A really nice guy there, Mick, explained that they are the distribution site for Jim Newcomb's Lido Mounts Company, and that they cannot ship an order until Jim tells them to.  Mick was really responsive and very helpful, even though he couldn't do anything to get my order status.  He said this is common for Jim.  My guess is that Jim doesn't bother listening to his phone messages or reading customer's e-mail.  He and/or his assistant simply ship things when they feel like it.  My eventual shipping notice was from Stamps.com, and I guess they just use that automated system to notify customers of shipment.  They don't seem to want to be bothered to do anything else.
My order arrived about ten days after the order was placed and paid.
So, if you order direct from Lidomounts.com, plan on little communication and a wait to receive the product. For less stress, order from a reputable dealer like Ham Radio Outlet.


Title: RE: LIDO MOUNTS
Post by: KE4DRN on July 25, 2013, 08:25:14 PM
hi,

Interesting that the LIDO address used to be in a gated community

30 Shade Tree Irvine, CA 92603

Now Lido uses the address of the drop shipper.

73 james


Title: RE: LIDO MOUNTS
Post by: W2RMF on August 27, 2013, 08:21:22 AM
OK I was an idiot and placed an order with Lido Mounts - I had not seen this thread first unfortunately.

They charge your card immediately - shipping -- yeah no sense of urgency there.  It has been 15 days since I ordered, 3 emails and 3 phone calls and I have yet to talk with a person or get a response or a product.

Filed a dispute claim with my credit card company and ordered through The Mount Guys instead.

Poor customer service with Lido, bordering on fraud - buyer beware. DO NOT support this company - don't even buy their crap through distributors.

73

Rob


Title: RE: LIDO MOUNTS
Post by: KB2IYS on October 21, 2013, 01:37:44 PM
Yep, ordered a  LM-300-350 (seat bolt mount) on Oct 6 and of course Paypal hit right away.  Two emails asking for a planned ship date, tracking number etc and nothing.  Why didn't I check here first?  I don't think I'll make this mistake again.

73

Jim - KB2IYS


Title: RE: LIDO MOUNTS
Post by: KB2IYS on October 22, 2013, 08:39:59 AM
While looking at my PayPal account a few minutes ago, I saw there was a setting I could make to not pay out of PayPal until I receive the items.  It appears that it will automatically pay after 14 days, thus giving one enough time to receive the item(s).  You do have to keep track of the time though but it's something to do to help against future misdeeds.

Jim - KB2IYS


Title: RE: LIDO MOUNTS
Post by: KB2IYS on October 27, 2013, 03:25:15 PM
Received notification that my order has shipped via USPS - wonderful!  All Lidomounts had to do to avoid me pooping all over them here was to answer my first or second email where I was merely looking for an ETA.  Customer service is key.


Title: RE: LIDO MOUNTS
Post by: KB2IYS on November 01, 2013, 06:56:50 AM
OK, I'm still going to poop all over Lido Mounts.  I had received an email from Lido Mounts' shipper Lass claiming a ship date of Saturday 9/26.  Upon further inspection, if I track the package there was just an electronic notification to USPS that a label was printed and for USPS to expect the package.  OK, it's the weekend, I understand.  Every evening I looked up the tracking number and nothing, just the electronic shipping notification.  This morning there was the first real piece of tracking information.  The package was not taken to USPS until yesterday, Thursday 10/31 at 4:27PM.  I should have had the package by now; next week is when it'll be here.  I know, first world problem. 

Does anybody understand customer service anymore?  Anybody? These clowns do, but it's crappy customer service that they understand.  This mount could be the best thing since sliced-bread but not another dime from me, directly or through a distributor.

Jim - KB2IYS
 


Title: RE: LIDO MOUNTS
Post by: N4XTS on December 16, 2013, 11:24:17 AM
Add me to the Lido Victims list, my bad for not doing a simple Google search.

As with everyone else who has been taken by this sleaze outfit, I ordered from their website. No problem charging my credit card instantly for the $27.95, got am email the next day with an order number from this "jim@lidomounts.com" and a week later, nothing. I email asking for an update- no response yet, the 949 area code number goes to a voice mail that is also ignored.

So, as this point, looks like I'll just dispute this fraudulent charge and order from a reputable company. I knew I should have just called HRO (who ALWAYS gives me excellent service) and driven their in person. The small sales tax/gas expense would be worth not having to deal with some shady business who steals from it's customers, which this amounts to. When you take people's money and don't deliver a product in a timely manner, that is STEALING.

BUYER BEWARE, when you order from Lidomounts.com, do not expect your product anytime soon, do not expect any level of response or even basic order support. They take your money instantly and apparently ship whenever they "feel" like it.

I don't do business with thieves. If I don't get a response within 72 hours, they can expect another chargeback in their inbox (amazing their merchant account and Paypal has not been suspended for this yet).

What is really irritating is like others, this is holding up an install of my FT-7800 in my new car. Oh well, lesson learned. Do your research.


Title: RE: LIDO MOUNTS
Post by: KD0TNH on December 18, 2013, 08:15:05 AM
Don't purchase from this deadbeat outfit.  I just contested the charge.

Like others, I learned my lesson and will always check eHam reviews before ordering ham gear from companies that I haven't dealt with before.
No reply to multiple voicemails or emails.   Charged me immediately.  Their website generates no confirmation emails, so you have no idea if they got the order or when you might recieve it.

-Jeff



Title: RE: LIDO MOUNTS
Post by: VE7MKD on December 18, 2013, 02:31:00 PM
Same thing here...I made two separated orders one came and the other was not filled. Oh they did send me something that I didn't order. After talking to Jim Newcomb. He said he would send up something else that I would be happy with. This was over 4 weeks ago now. Still nothing and no answer when I phone. I even gave them a list of another mount to send me to call it square. Nothing. So all I can say is buy your mounts else where.


Title: RE: LIDO MOUNTS
Post by: KF7TNN on February 05, 2014, 11:47:48 AM

Sadly, I too found this thread after making the purchase directly with Lido Mounts. I purchased my mount 2 weeks ago and received an order confirmation, my credit card was charged, but received nothing regarding the product actually being shipped. In an effort to follow up on this I emailed Jim earlier today to see what the deal was. I wasn't expecting a super quick reply, and in fact if he just got back with me in the next day or so that that would be cool. However, in the meantime I ran across this thread and now I'm thinking to myself "don't hold your breath". I have no idea if I will ever receive the mount, or even a reply for that matter...but what I do know is that I've now ordered the same mount from HRO and will have it tomorrow. Something I should have just done in the first place!



Title: RE: LIDO MOUNTS
Post by: KA5IPF on February 05, 2014, 10:28:56 PM
Like everyone else, dispute the charge on your credit card and get a refund.


Title: RE: LIDO MOUNTS
Post by: KF7TNN on February 10, 2014, 11:16:59 AM
Quick update:  I did end up receiving my mount a few days after I posted here. However, I still never received a return phone call or a reply to my emails. Also, there was a small piece broken on the top of the mount, but since I had already received the second mount through HRO I am not going to waste anymore time trying to get it replaced. At the end of the day it's a nice mount, but I would still only recommend purchasing it through a distributor such as HRO, HamCity, etc. just due to the lack of response and customer service when dealing directly with Lido Mounts.


Title: RE: LIDO MOUNTS
Post by: W5NDC on January 09, 2015, 04:20:37 PM
Well I see this thread was started in 2006 and here we are 9 years ago and it seems I found my way to this thread as a possible victim. I ordered my mount on Jan 2nd and on Jan 3rd received a tracking number from stamps.com of all places which doesn't seem very professional to me. Anyways, it was priority mail so 1-3 day turn around. I have a order off eBay that came from Taiwan in less time even going through customs. I was expected to receive my mount on Jan 6th and here it is Jan 9th and no mount and the tracking info has not been updated. Called USPS and they stated they were notified for pickup but no pickup was made which explained why there was no tracking updates. I tried to call but the number on the web site and other numbers I have seen on here are disconnected. So I sent an email early this morning and no response as of yet. If I don't receive a response by Monday I am going to file a charge back based on the findings of this thread since it seems I probably won't see my mount and I was really hoping to have it by this weekend so I could do my mobile install since I am dead in the water without it. Looks like I am not going to be able to do that now.


Title: RE: LIDO MOUNTS
Post by: WI8P on January 10, 2015, 11:10:31 AM
Well I see this thread was started in 2006 and here we are 9 years ago and it seems I found my way to this thread as a possible victim.

Part of your problem may be your clock is running backward.  ;D   ;D   ;D


Title: RE: LIDO MOUNTS
Post by: W5NDC on January 12, 2015, 07:42:52 AM
Part of your problem may be your clock is running backward.  ;D   ;D   ;D

HA!  ;D It took me a couple reads to get that even when you made it bold. Sorry, that was suppose to says 9 years later. That's how irradiated I was. Ha!

Well an update, after what I read here I went to PayPal since I paid for it through PayPal and I didn't have much confidence based on what I had read on these posts that I pushed a dispute through PayPal. Wasn't even an hour after I pushed a message to him through PayPal that I got a shipping notification from USPS via text that they had picked up my package. Coincidence, I don't know but, it is rather amusing that once I took some sort of action outside of sending an email that it took starting a dispute through PayPal to get some action and my package shipped a hour later when my package was supposed to have been shipped a week ago when it said it had shipped. Not sure why he sent a tracking number a week before the item even shipped if it hadn't.  Anyways, I got it this morning and got it unboxed.

It is a shame that there was such a lack of communication and I had to resort to other measures to get it shipped. He stated he was a one man show and he was backed up. Ok understandable if that is the truth I will give him the benefit of the doubt but, a little communication goes a long way. Once I got it unboxed I inspected it and it seems to be a pretty solid mount and well built and very similar to a Ram Mount and will suit my needs perfectly. Only negative I see which could pose a problem in time is that the suction cup doesn't seem to be that strong and I could see that falling off often. Again, I haven't had much time to weight that possibility but, it is the one thing that stands out as I had a problem getting it to stick. If it becomes a problem I may get a Ram Mount suction cup to resolve that issue if it becomes one since it works just like a ram mount.



Title: RE: LIDO MOUNTS
Post by: WB4EJZ on January 21, 2015, 06:01:59 PM
Well, I did order a LIDO mount and received it in about a week, so I can't really complain. Other than sending an email to inquire about the ship status, I had no worries/problems.

73,
-Ken
WB4EJZ


Title: RE: LIDO MOUNTS
Post by: N9PBD on September 10, 2015, 12:08:14 PM
Why is it that we all find this thread AFTER we place an order with Lido?  I take responsibility for failing to do my homework before I placed my order, but good grief, he went to the trouble of processing the shipping label, but never put my package in the mail.  It's been three weeks for me, so I'm going the PayPal resolution route.  Wish me luck.

73, Greg
N9PBD


Title: RE: LIDO MOUNTS
Post by: KG5RJS on February 28, 2016, 12:50:34 PM
I just want to say, that after reading these reviews, I did actually order a vent mount for my IC-706 MKIIG, for $14.99.  I figured if I lose my $15 it won't be that big a problem.  I was curious about this company.

I'm happy to report that after about 2 weeks, I received the mount.  It's rock solid stable, good quality, and I'm thrilled, and surprised.  The company doesn't send a confirmation or shipping email, so that could be improved.  Anyway, at least from my one shopping experience, they seem to have their act together.

Shane KG5RJS


Title: RE: LIDO MOUNTS
Post by: N1CZZ on April 22, 2016, 02:32:26 AM
I just read many comments from 2009. Well, seven years later, received email stating they have shipped package, tracking number says pre shipment label info sent, 5 days later no updates on USPS, still says shipping/label info sent.  This is kinda nuts.  I received the initial email sooner than most companies, like in hours instead of a day, but then instead of it being shipped in a day, six days later still not shipped. It has to be the owner, because if it was an employee they would have been fired by now.


Title: RE: LIDO MOUNTS
Post by: K1DA on October 23, 2016, 02:10:35 PM
Just installed my Lido gooseneck and it's exactly what I needed.   Got it via DX Engineering.  They're usual prompt service.


Title: RE: LIDO MOUNTS
Post by: W2TB on November 24, 2016, 05:45:14 AM
Ordered direct from Lido website. Received an immediate email that my funds were deducted from my PayPal acct. After a couple days I requested a ship date and tracking number since I had asked for Priority shipping. No response. I called the company phone and left a message, leaving my name and phone asking for a return call. No response. Tried his personal email. No response. So, I opened up a complaint with PayPal and a week or two later my money was refunded. What a waste of time dealing with Lido Mounts.
I called HRO. Ordered the same mount and accessories and it was at my doorstep in two days, and the guy on the phone could not have been nicer.

I'm not going to pass judgement on the owner of Lido, as we all have our problems, but good grief, this was frustrating and aggravating. Save yourself the headache and go through anyone else but Lido.


Title: RE: LIDO MOUNTS
Post by: K5SJW on December 11, 2016, 12:33:02 PM
 >:(  Same here ordered on Dec 3rd  Got email confirmation that the order Label was printed 3 days days later  and USPS was waiting on package..  Still in that state today.. Company will not respond to emails and will not answer phone



Title: RE: LIDO MOUNTS
Post by: WA2VAE on May 27, 2017, 10:27:53 AM
Took Lido 8 days before they sent out my order...Bad service.
WA2VAE


Title: RE: LIDO MOUNTS
Post by: KC3JUG on July 11, 2017, 03:20:55 PM
Order placed June 29th, sent tracking on July 2nd, and no movement since. Emails to Jim's address bounced as his mailbox is full. Emails to Sales have no reply. No return call to my voicemail. I'm waiting until the end of the week and will otherwise begin the dispute through PayPal. He has a few unique items I can't seem to find with Arkon, and seemingly no one else dealing in Lido offers them either, namely the expansion plate (Arkon's is a bit large) and the express plate to take a belt clip or microphone stud in one unit. Unfortunately I found this thread after my money was already in his pocket.


Title: RE: LIDO MOUNTS
Post by: KC3JUG on July 13, 2017, 08:52:24 AM
So I'm not feeling very generous today and decided to open my dispute today.  I feel like this is sort of a soap opera.  To be continued...


Title: RE: LIDO MOUNTS
Post by: KC3JUG on July 14, 2017, 07:40:34 AM
Hoping no one minds that I unload my frustrations here but thought I'd do the rest of the community a favor, if at all possible.  I wasn't expecting a response so quickly, but PayPal decided in my favor, already, and closed the dispute and refunded the purchase.  No telling whether or not Jim will ever take notice and I will make good on the purchase should the items actually ship and get here.  Otherwise, just a lesson learned.


Title: RE: LIDO MOUNTS
Post by: LIDOMOUNTS on August 18, 2017, 11:50:01 AM
Hi Patriot,
I am sorry, I was sure we had our customer service issue taken care of. Please let me know if you have not received your refund from Pay Pal.

Again, I apologize for the poor service.

Regards,

Jim Newcomb
Lido Mounts


Title: RE: LIDO MOUNTS
Post by: HP1CWP on November 06, 2017, 08:22:03 PM
Hi Patriot,
I am sorry, I was sure we had our customer service issue taken care of. Please let me know if you have not received your refund from Pay Pal.

Again, I apologize for the poor service.

Regards,

Jim Newcomb
Lido Mounts
Señor Jim Newcomb, quiero saber si es seguro comprar en Tu pagina, tengo necesidad de algunos de los articulos que vendes, he leido este foro y habla muy negativo de Tu pagina, confirmame si o no es seguro comprar y sino tambien sere otra victima de Lido Mounts.


Title: RE: LIDO MOUNTS
Post by: N1CX on November 07, 2017, 03:48:02 AM
HP1CWP you are a very trusting person. You asked the guy directly if it's ok to buy off his page? I'd run in the other direction based on what is posted here.


Title: RE: LIDO MOUNTS
Post by: HP1CWP on November 07, 2017, 06:45:46 AM
HP1CWP you are a very trusting person. You asked the guy directly if it's ok to buy off his page? I'd run in the other direction based on what is posted here.
N1CX necesito esos soporte que vende ese señor, he buscado en otras paginas y no lo encuentro.

(http://i66.tinypic.com/1z70vgw.jpg)

Si me puedes ayudar donde comprar esto seria util para mi.

Atentamente,

HP1CWP


Title: RE: LIDO MOUNTS
Post by: WB4M on December 07, 2017, 11:04:49 AM
Old thread but I recently purchased a Lido mount for my mobile rig, paid via PayPal.  Order was shipped promptly and received a few days later.


Title: RE: LIDO MOUNTS
Post by: LIDOMOUNTS on January 18, 2018, 01:20:11 PM
Thank you for posting. We have a very large number of customers that are happy with our service and mounts, unfortunately few post. They just enjoy their mounts.

Jim


Title: RE: LIDO MOUNTS
Post by: W1ASA on February 10, 2018, 11:52:41 PM
I just want to say that I ordered 2 of the 22" mounts and they were here in 3 days. They are a High Quality mounts, and super fast shipping. I very highly recommend them.