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eHam Forums => Mobile Ham => Topic started by: K5CWC on October 23, 2011, 09:15:12 PM



Title: Looking for Bill N2VZ (another one)
Post by: K5CWC on October 23, 2011, 09:15:12 PM
No response to calls and emails.   $268 went to his company from my credit card account 5 weeks ago.
Anyone heard anything about him?


Title: RE: Looking for Bill N2VZ (another one)
Post by: K0BG on October 24, 2011, 06:48:57 AM
I received a return e-mail from Bill a few weeks ago, after I had ask him if he was still in business. He said in the e-mail that he had some health problems, which confirmed my suspicions. He also said he was now selling product through HRO and AES, and this was keeping him busy.

I wrote him another e-mail Saturday, as a result of e-mails I have been receiving. Most stated that monies had been collected, and product not shipped. Others spoke of returned-for-repair units, not fixed or returned. One even chastised me for "advertising" the Turbo Tuner on my web site!

I have nothing to do with Turbo Tuner, albeit listed on my web site. I sympathize with those who are having problems with Bill, and his company. My only suggestion is to keep the fires burning in hopes they'll eventually have a positive effect.



Title: RE: Looking for Bill N2VZ (another one)
Post by: K5CWC on October 24, 2011, 10:22:24 AM
Thanks for the info, Alan.   It's a shame one with such an excellent product, which essentially corners the market, would allow his reputation to be ruined for want of a simple email of phone call.


Title: RE: Looking for Bill N2VZ (another one)
Post by: K0BG on October 24, 2011, 12:20:47 PM
I'm not so sure it corners the market, as the BetterRF unit, and those from MFJ are fairly popular too. Let's hope Bill gets hiss act together.


Title: RE: Looking for Bill N2VZ (another one)
Post by: W9MMS on October 29, 2011, 04:23:07 PM
>>> " after I had ask him if he was still in business. He said in the e-mail that he had some health problems " <<<

As far back as 2007/ 2008 I can remember Bill has been having "HEALTH" issues.

I can vouch for the after sale service that I've received from 'Better RF, VERY GOOD Service.

(((73))) Milverton.


Title: RE: Looking for Bill N2VZ (another one)
Post by: K1CJS on October 30, 2011, 05:19:15 AM
Get in touch with your credit card company and explain the situation, and ask them to reverse the charge.  Then file a report with the local police. asking them to forward it to his local law enforcement agency.  Keep on making noise, and eventually you'll get either a refund or the product.

If more people would just check out the small companies on the internet beforehand, there would be less of those companies around.  And no, I'm not trying to criticise you.  All too many of us do the same thing you did.  73!


Title: RE: Looking for Bill N2VZ (another one)
Post by: K5CWC on October 31, 2011, 12:29:30 AM
Update to the problem with N2VZ Bill Kantz.

It is now 45 days since Mr. Kantz took $268.00 from my Mastercard account.   In spite of repeated attempts there has been no word from him.  The latest was a Certified Return Receipt letter signed for by Mr. Kantz on November 26.   It is clear Mr. Kantz has no intention of honoring our agreement or returning my money.

Mr. Kantz is, however, busy making tuners for sale through at least 2 commercial outlets, HRO and AES.  For this reason I find the rumors of Mr. Kantz’ health problems suspect.

I have filed a complaint with the Better Business Bureau and the Martin County, Florida Sheriff’s department.    I’m also working with the credit card company.

If any else has had such problems I would appreciate hearing from you.   The call is mine and I can be reached through the ARRL forwarding.   Perhaps with enough complaints we can get something done.

I am happy not everyone has had a bad experience with N2VZ and by all accounts his product is excellent.   That doesn’t change the fact that there is no excuse for this instance.  I would have gladly accepted a refund or worked with Mr. Kantz in any way I could.   In my view, this is theft plain and simple.

Carl (K5CWC)


Title: RE: Looking for Bill N2VZ (another one)
Post by: K5CWC on October 31, 2011, 12:42:47 AM
If more people would just check out the small companies on the internet beforehand, there would be less of those companies around.  And no, I'm not trying to criticise you.  All too many of us do the same thing you did.  73!

Actually, I did a fair bit of research.   By almost all accounts the Turbo Tuner is an excellent product and very popular.   Aside from a very few comments about difficulty contacting Mr. Kantz which seemed to have been resolved, most were quite positive.   He is even referenced on Allan's (K0BG) excellent web site. (See his comments above)  As far as I could tell, the man was honorable and had a good product.   Live and learn...


Title: RE: Looking for Bill N2VZ (another one)
Post by: K1CJS on October 31, 2011, 06:30:42 AM
Yes, but even if his product has an excellent reputation, the point is dealing with him or his business PERSONALLY instead of through a third party.  There is no excuse for his failures to communicate with or to supply his personal customers. 

The failure to communicate is inexcusable.  His 'excuse' may be he is backed up badly on orders from his distributors, but that is NOT a valid excuse.  What he should have done is refused your order and told you to order through one of those distributors.  But it seems like he wants to have his cake and eat it too.

In this case, by my thinking, the quality of his product is hurt by the customer service he is showing.  What happens if one of his units need repair?  Does the customer have to wait months for the repair?  They shouldn't have to, and this ties into the product quality.  No matter how good or trouble free it is, it isn't worth it to chance that there will be a bad one going down the line--and you will get it.


Title: RE: Looking for Bill N2VZ (another one)
Post by: N5UD on November 07, 2011, 04:09:42 AM
Does anyone have a schematic drawing of a TT ? My TT quit running the antenna motor Friday. Likely a defective L278N.
Antenna motor only draws 200 mils. Disappointing the 278 should quit.

73 Tony N5UD


Title: RE: Looking for Bill N2VZ (another one)
Post by: NA6TE on November 07, 2011, 11:11:14 AM
I had a simular problem with the communications months ago. I think the HEALTH ISSUES is BS.

If the TT quit sending power out to the antenna Tony (N5UD) you are correct in the L278N is the problem. Mouser has them and I replaced and it worked for a while but it's on the blink again. I agree that the TT is a good product (or used to be) but the owner communication literaly SUCKS.

Nate...NA6TE


Title: RE: Looking for Bill N2VZ (another one)
Post by: K0BG on November 07, 2011, 12:56:05 PM
Part of the issues with the TT, is the L278N logic controller bridge rectifier. Although rated at 50 vdc, improper choking of the motor leads will easily destroy the chip. If the choke you have is wound around a mix 43 bead, with only 3 to 5 turns, you're going to continue to have RF issues with the chip.

You might want to read this: http://www.k0bg.com/controllers.html (http://www.k0bg.com/controllers.html)


Title: RE: Looking for Bill N2VZ (another one)
Post by: N5UD on November 07, 2011, 01:15:30 PM
My motor choke is mix 31 with like 12 turns. Actually 2 of them in series. It worked for year or so. Then I tuned it 10 meters, and would not run it again. The M+ and M- are putting out 12 vdc, depending on direction, but the other side is either an open or 125 ohms to ground. Depending upon direction.

Anyway back on manual switch. Motor pulls 200 mils when running.

Why doesn't everyone provide a schematic as in old days ?

73 Tony N5UD


Title: RE: Looking for Bill N2VZ (another one)
Post by: K0BG on November 07, 2011, 02:43:25 PM
I guess I don't understand the "other side" being 125 mils??

If the L298N does output ±12, then is should be okay. The choke is adequate, so the issue must be something other than the L298N.

I have a basic problem with using logic controlled bridge rectifier chips mainly because they are just not forgiving of output shorts, even if properly fused.

This issue brings up another issue with the TT. The power for the antenna motor is drawn from the accessory port. This is questionable even on the Yaesus which use a 3.5 amp fuse, because the fuse is surface mounted. The Icom 706, and 7000 have a limitation of just 1 amp total on their ports, and even then the voltage drop through the radio is over one volt! You can rewire the TT to supply external power, but is isn't all that easy to do.


Title: RE: Looking for Bill N2VZ (another one)
Post by: N4GCV on November 07, 2011, 04:55:19 PM
I guess I just didn't read all the comments out on the web closely enough.  (1) I just ordered a TT for the 7000.  (2) I haven't heard from N2VZ even though product was supposed to be shipped by now.  So I am off to try to canx the charge on the credit card.  Maybe I will get lucky.


Title: RE: Looking for Bill N2VZ (another one)
Post by: N5UD on November 08, 2011, 01:08:50 AM
Alan it does not put out +- 12 vdc. It puts out +12vdc on one wire. The other side is 125 ohms to ground, or open to ground depending on motor direction (I.E. up/down reverse mode). It boots up, and goes through all the motions of working except providing the ground side of the motor power. This I checked on the board, the reference to pins M- and M+.

I had contact with Bill Monday evening. He said it might be firmware. He emailed the files. I will flash it and report back. He said the usual failed L298N shows visual damage. Mine does not. Common L298N failure is TT wired parallel with a manual switch.


Title: RE: Looking for Bill N2VZ (another one)
Post by: NA6TE on November 08, 2011, 03:52:45 AM
Tony,
I hope the flash solves the problem. By your post it sounds like you may already have the files needed to flash the TT. Can you tell me if the flash files are the same for Yaesu, Icom and Kenwood? Did Bill indicate one way or another? If you don't mind, I would like to get the files from you if you could email them. Good Luck

Nate............NA6TE


Title: RE: Looking for Bill N2VZ (another one)
Post by: K0BG on November 08, 2011, 06:23:41 AM
If that's the case, the L298N is bad. Mouser has them as I recall.


Title: RE: Looking for Bill N2VZ (another one)
Post by: N5UD on November 08, 2011, 08:20:42 PM
I believe all the flash files are different for each model of TT. I have the flash for Kenwood TS-480. The reload did not cure the problem. So the L298N has to be replaced.

Looks to me to just cut the leads, and discard the case. Then heat the solder pads up and pull out the remaining wires / leads. Still it could get tedious.

73 Y'all Tony N5UD


Title: RE: Looking for Bill N2VZ (another one)
Post by: K5CWC on December 19, 2011, 09:44:15 AM
I guess I just didn't read all the comments out on the web closely enough.  (1) I just ordered a TT for the 7000.  (2) I haven't heard from N2VZ even though product was supposed to be shipped by now.  So I am off to try to canx the charge on the credit card.  Maybe I will get lucky.

Don't even bother with bill.   I finally got my money back via the credit card comapany.
You can get the TT from HRO if you really want one.


Title: RE: Looking for Bill N2VZ (another one)
Post by: K0BG on December 19, 2011, 10:24:22 AM
What you really need is a surface mount rework station. I bought one from SRA, for about $140 a couple of years ago, and it has paid for itself several times.


Title: RE: Looking for Bill N2VZ (another one)
Post by: AF2O on December 22, 2011, 09:55:52 AM
I also think the story of Bill being sick is BS. I have emailed him numerous times and have left several voicemails but no reply. I'm not looking for any money back just some support for his product. I would never recommend this product to anyone. I'm sure that if I placed another order he wouldn't be too ill to accept payment.


Title: RE: Looking for Bill N2VZ (another one)
Post by: N5UD on December 23, 2011, 07:29:39 PM
I also think the story of Bill being sick is BS. I have emailed him numerous times and have left several voicemails but no reply. I'm not looking for any money back just some support for his product. I would never recommend this product to anyone. I'm sure that if I placed another order he wouldn't be too ill to accept payment.

What's wrong with your TT ?

I sent mine to Bill November 9 as he wanted to see if/why L298N failed. I have not heard from him since.
Now getting along just fine with manual tuning. If I had it back and working, I likely would not use it.

73 N5UD