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eHam Forums => Company Reviews => Topic started by: KC7MF on December 31, 2011, 04:50:32 PM



Title: MFJ
Post by: KC7MF on December 31, 2011, 04:50:32 PM
This is not another beat up MFJ thread though they certainly deserve it.  Check this out.  I ordered an antenna and, of course, it arrived missing an important part.  Small but important.  On the box was a sticker which read: 

               IMPORTANT!  SAVE THIS LABEL
        Contents of this package have been verified by weight
                    3.87  11-22-11   J.S.

Really?  This is how they decide whether the correct parts are inside?  Now I know they will say this is just a final check but.....  So will they tell me that my antenna is the correct weight and that I must be mistaken about the part?

BUT WAIT!  Inside the package was an MFJ catalog.  Did they factor that into the package weight?  How about the tape and packing material.  Is the wadded up paper always the same?  I guess I am just not understanding the process.

It is telling that MFJ does not have any email addresses for management on their website.  They only have the individual customer support addresses.  This is completely understandable because otherwise Mr. Jue K5FLU might actually hear of their quality control issues.  He may be the only ham operator in the US who does not list an email address.  I don't blame him.  He might not like the emails he gets.

So HRO is super about this.  They are letting me return the antenna and get a real one from Comet.  The conversation went exactly like this:

Me: Hi.  I bought an antenna and it is missing an important part.

HRO: It must be a Cushcraft.

You have to love it.

So I wrote to Cushcraft and we will see what they say.  I suspect by the time they respond the radio will already be back to HRO and the new one on the way.  I am giving them until Wednesday.  I am wagering that there is no way in the world that any MFJ management will see my email or this post for that matter.  I seriously doubt they care at all.  If they do respond I will give them the courtesy of posting their efforts here.  Maybe they will respond positively.  I am not holding my breath. 

I have a Cushcraft R-5 which I love.  It is old a crusty and won't break.  I was considering buying a new Cushcraft vertical to add 40 meters.  It appears the acquisition of Cushcraft by MFJ makes this not such a wise decision.   



Title: RE: MFJ
Post by: KD8DEY on December 31, 2011, 10:47:41 PM
Why would you want to send your radio back if it is the antenna that is missing parts?
Kinda like shooting yourself in the foot.......


Title: RE: MFJ
Post by: KC7MF on January 01, 2012, 12:29:56 PM
Yes.  I misspoke.  I meant antenna.


Title: RE: MFJ
Post by: K3WEC on January 01, 2012, 06:23:53 PM
I hope their repair services are acceptable.  Just sent an item in the other day.


Title: RE: MFJ
Post by: KC7MF on January 03, 2012, 07:37:12 PM
Actually the product in question is made in the USA. 

UPDATE:  I got an email from customer service at MFJ today and it was missing something.  Capital letters!  I guess they failed to weigh the email and see that the big cool looking letters at the beginning of sentences were missing.  I won't post their first email here but I had a good laugh.  Suffice it to say that the person (if it was a person) responding said he/she/it would forward my letter to "the boss, k5flu".  I will post this later email from today to show how disconnected they are.  I tried to give them a chance to be helpfull but....

ME: 
It is model number A270-6S.
 
I am fairly sure that I am going to get a different antenna.  Probably a larger yagi so it may be that HRO is the one who needs the parts.  If you have any suggestions I am all ears.  The reviews on this antenna are not that hot and I am afraid to order another Cushcraft and have parts missing again.  What do you think?


MFJ: 

okay, we will get that part shipped to you.  sorry for the delay

Good grief.  No clue and no capitals. 

Wait until "the boss" finds out he didn't even rate a capital letter. 

I think they should change their name to mfj.
 


Title: RE: MFJ
Post by: K3WEC on January 03, 2012, 09:16:45 PM
MFJ is a real joke. This is another Chinese rip off company. The products are not anywhere near what the ratings claim.

Complete junk.

I know from reading here and other places that they make some iffy stuff, but I'll have to say that my 2 MFJ products have been great.  Only problem was my fault when I left a 259b analyzer outside when it rained.   The 949D tuner is great, in my opinion.


Title: RE: MFJ
Post by: KC7MF on January 03, 2012, 09:23:55 PM
I have several MFJ products that are just fine.  They can make a good product.  Their problem is not design it is quality control and customer service.


Title: RE: MFJ
Post by: NA0AA on January 05, 2012, 09:20:53 AM
Two things about Amateur Radio totally mystify me:

1.  The cult of the D-104 microphone.

2.  Ritual Bashing of MFJ.

For the first one, I have NO clue, but I feel like I'm missing the secret handshake until I post how to hook up a D-104 to my FT-5000.

As to the second, I have some other thoughts:  MFJ exists to serve the community, and it's pretty clear they do it well enough overall for them to survive and keep expanding.  Frankly, I think we aught to be grateful that these company simply don't cease to exist and their products disappear.

You don't like Ameritron?  Fine.  Get yourself an Alpha, it's going to cost you twice as much.  Get Tokyo HP.  Perhaps they have solved their distribution issues.  I called, got an AL-80B same day, in stock at HRO.  It's worked FB since.

Don't like MFJ?  Plenty of other antenna tuners out there, analysers, etc.  they all compete in the marketplace.

But why bash MFJ for being what they are?  Makes no sense.  They are a good low cost supplier to the Amateur radio operator. 


Title: RE: MFJ
Post by: KH6AQ on January 05, 2012, 10:38:36 AM
Where would we be without MFJ? I have many items in the shack that are available from no other company and the ones that are are prohibitively expensive elsewhere.


Title: RE: MFJ
Post by: KC7MF on January 05, 2012, 11:57:11 AM


Quote
Two things about Amateur Radio totally mystify me:

1.  The cult of the D-104 microphone.

2.  Ritual Bashing of MFJ.

For the first one, I have NO clue, but I feel like I'm missing the secret handshake until I post how to hook up a D-104 to my FT-5000.

As to the second, I have some other thoughts:  MFJ exists to serve the community, and it's pretty clear they do it well enough overall for them to survive and keep expanding.  Frankly, I think we aught to be grateful that these company simply don't cease to exist and their products disappear.

You don't like Ameritron?  Fine.  Get yourself an Alpha, it's going to cost you twice as much.  Get Tokyo HP.  Perhaps they have solved their distribution issues.  I called, got an AL-80B same day, in stock at HRO.  It's worked FB since.

Don't like MFJ?  Plenty of other antenna tuners out there, analysers, etc.  they all compete in the marketplace.
But why bash MFJ for being what they are?  Makes no sense.  They are a good low cost supplier to the Amateur radio operator.

Look guy.  This is not "ritual bashing".   ::)  Quite the opposite.  The fact is that I said as much in the OP.  But I will answer your post anyway. 

They messed up and they did seem to care much.  You seem to think that they are doing us a favor by allowing us to send them money.  I disagree.  I believe they should give value for that money which means that the product should be complete, reasonably well made and work.  This antenna didn't and their response was unprofessional to say the least.  As I also said, I own and use a number of their products including Cushcraft and Ameritron as well as MFJ.  But your idea that we should be "grateful" for the privilege of buying their goods is absurd.  Posts like mine, if they make it to management, are helpful if they will but pay attention.  I will also remind you that the product I bought is manufactured under the Cushcraft name which is not known for particularly  "low-cost" products. 

So the customer service department ignored my request for help choosing another antenna, ignored my intention to return the antenna to HRO and sent a part to me (which has not arrived yet).  The customer service department said they were forwarding my concerns to the owner but he has not chosen to respond.  Perhaps he hasn't had time.  Or perhaps he doesn't really care.  What do you think?
















Title: RE: MFJ
Post by: KL2TC on January 05, 2012, 02:08:53 PM
I like the antenna tuners that I have ordered from MFJ.  In fact, I've ordered a ton of stuff from them and so far I haven't had any clinkers.  Could it happen?  Sure.  Will I be interested in how they handle my problem?  Yep.  But, for a company that is making a go of it in the USA, I'm pretty happy to see them sticking around. 

I hope that they solve your problem, though it appears that your mind is made up to go elsewhere.  That is your right.  I just have to say that I like MFJ.  Based on the bashing that goes on around here I grit my teeth every time I order from them, I just haven't been disappointed is all.

73

Al


Title: RE: MFJ
Post by: AD6KA on January 05, 2012, 07:12:46 PM
A Cushcraft antenna with a missing part.
Sounds like the same old crap they pulled when
they were still plain old Cushcraft!   :D

Just curious....when MFJ "acquires" another outfit
like Cushcraft, do they move it to Starkville?
(Guess it would depend on the size of the outfit they bought).
Are Ameritron, Hy-Gain, Mirage,Vectronics and
Cushcraft still at the sites they were "Pre MFJ"?
Irregardless
Are they pretty much allowed to operate as they were
before they got bought out?
OR
Does MFJ come in and say "OK, we're gonna change
this procedure, change that part, eliminate that step, etc"?

Or would it take an insider to really know?

I think we can gather our own conclusions
on the "Quality Control" MFJ introduces to their
newly acquired companies...


Title: RE: MFJ
Post by: W5JON on January 06, 2012, 09:21:02 AM
MFJ:

"Quality Control"?  We don't need no stinkin' Quality Control .....

73,

John W5JON
 


Title: RE: MFJ
Post by: KD8DEY on January 06, 2012, 05:02:11 PM
Two things about Amateur Radio totally mystify me:

1.  The cult of the D-104 microphone.



It's a cultural thing originating with CB.
The D-104 is built heavy enough that we could sit back in our recliners and set the D-104 on the floor and key it with our big toe.


Title: RE: MFJ
Post by: KC7MF on January 08, 2012, 05:07:34 PM
So the end of the story is that they sent me a part and I returned the antenna and the part to HRO in Phoenix where the nice folks there exchanged it for a Diamond X-300.  Cushcraft never responded to my questions nor did Mr.  MFJ send me an email.  My guess is that management cares just about as much as quality control does. 

I will probably buy MFJ again in the future but I will not expect much.  I recently had the choice between the LDG 600 watt autotuner and the MFJ one for the same price.  I chose the LDG.  Who knows.  They might have been comparable but the reputation of MFJ tilted the table toward LDG.

I wish MFJ nothing but prosperity and continued success.  I just wish they would remember the folks that are responsible for that success.


Title: RE: MFJ
Post by: K4FMH on January 15, 2012, 07:06:09 PM
Mr. Hall,

Your comments about MFJ being "another Chinese ripoff company" are about as ascinine as a comment that you're a KKK member because you live in Kennesaw GA! Mr. Jue is from Indianola MS and, to my knowledge, has only visited China once.  I'm sure that Richard Stubbs, head of Customer Service, did forward your email to Martin. The President of five companies must delegate certain activities to subordinates. Do you call Ray Novak at Icom because a cable was omitted from your Icom order? And he's not close to being the CEO!

When you buy via a reseller, that's your point of contact regarding sale? Why should you expect Yaesu to send you a mic omitted from a FT-857D if you ordered it from HRO? MFJ doesnt have your money; HRO does!

MFJ is far from being a joke. They are a fine American company where someone turned a hobby into a company so successful that he didn't have time to write a dissertation to complete his Ph.D. In E.E.! Most companies, especially those with thin profit margins and high volume, will have QC issues. They have the same guarantee that Walmart does: a 'no matter what' return policy.

Have a nice day.

Frank
K4FMH

MFJ is a real joke. This is another Chinese rip off company. The products are not anywhere near what the ratings claim.

Complete junk.


Title: RE: MFJ
Post by: K3WEC on January 19, 2012, 04:39:36 PM
Just a follow-up on the repair of my analyzer.   Got it back today.   New power switch was needed, as well as a soldered re-trace of something on the PCB.   I assume there was corrosion on both fronts that I couldn't detect.   They also calibrated it.   Works great.   Reasonable turnaround time and price.


Title: RE: MFJ
Post by: KC7MF on January 22, 2012, 11:34:22 AM
See the additional thread MFJ part 2


Title: RE: MFJ
Post by: WA7URV on January 27, 2012, 09:50:33 PM
After my MFJ-4726 antenna switch developed a relay problem long past the product’s warranty, I decided to see if I could repair it.  I opened the case and discovered that the repair would be very difficult; it would have required tricky desoldering of several coax connectors directly soldered to the PC board.  Someone could easily criticize the design, but it is what it is.  I contacted MFJ to find out if I could purchase a replacement relay and also asked them if they had any hints regarding the apparent repair difficulty.  Without hesitation and without even asking “when did I purchase the product,” they told me they would send me a new unit and a return postage label (which they did).  This is an example of excellent customer service.  No questions, just satisfaction.  I definitely will continue to be a loyal MFJ customer!”


Title: RE: MFJ
Post by: KD8MJR on January 28, 2012, 04:24:23 PM
The only thing that puzzles me about MFJ operations is their business model which seems to be  "it's better to offer a great warranty instead of great QC".  It must cost them a huge sum in repairs and shipping, something they could avoid with a better QC team.


Title: RE: MFJ
Post by: KD4EBL on February 09, 2012, 11:00:32 AM
I had a great experience with a MFJ problem recently. I had bought a 269 antenna anaylzer accessories pack (from Hamcity) that was missing a dip coil. A quick call to their customer service department resulted in a dip coil in a couple of days delivered to my door. Great attitude and discussion on radios with theri representative. looking forward to doing more business with them in the future!


Title: RE: MFJ
Post by: W9CW on February 22, 2012, 06:16:04 PM
A Cushcraft antenna with a missing part.
Sounds like the same old crap they pulled when
they were still plain old Cushcraft!   :D

Just curious....when MFJ "acquires" another outfit
like Cushcraft, do they move it to Starkville?
(Guess it would depend on the size of the outfit they bought).
Are Ameritron, Hy-Gain, Mirage,Vectronics and
Cushcraft still at the sites they were "Pre MFJ"?
Irregardless
Are they pretty much allowed to operate as they were
before they got bought out?
OR
Does MFJ come in and say "OK, we're gonna change
this procedure, change that part, eliminate that step, etc"?

Or would it take an insider to really know?

I think we can gather our own conclusions
on the "Quality Control" MFJ introduces to their
newly acquired companies...

All of the companies are located in Starkville, MS.  MFJ certainly has implemented new procedures, and in many cases, built entirely new tooling for certain products.  The Hy-Gain acquisition took some time to go from "acquisition to shipping product" because basically all MFJ received is a bunch of old Hy-Gain tooling for the aluminum antennas, but very little documentation.  On the other hand, the acquisition of Cuscraft went much more smoothly, as the acquired the tooling and the documentation from what I understand. 


Title: RE: MFJ
Post by: K4FMH on February 22, 2012, 07:19:47 PM
KD8MJR and others:

When I read these assertions about any company, my first instinct is to ask, "how do you know that"? (BTW, I don't know what to make of the criticism that some one uses lower case in an email which suggests that they aren't up to par, etc.) Well, I e-mailed the Director of Customer Service at MFJ and point-blank asked him about their QC procedures at MFJ. Here is his response:

"There is a line leader at the end of every production line, PC boards are tested first before being inserted into the metal cabinets, then tested again when inside their metal boxes. After hours, Chad, and two other guys that are production line leaders walk around our place and inspect the equipment scheduled to be packed. We have our QC process in place at MFJ and it can be seen on the videos that we have had produced. At Mike's Ameritron end, it works more or less the same way, but several big sub-assemblies are tested as separate components. Rob, Richard and John are the final testers after a line leader tests, then Mike of course walks around and inspects as well. Then at final packing, a big blower and vacuum are used to blow out solder blobs or excess wire, etc. There are, as with all manufacturing plants several steps in front of final testing and final packing."

Now, I'm sure some would say there ought to be this and that and that there should be NO QC errors. My response is to go into business for yourself and get back to the ham community in a few years with your luck with that!

73,

Frank

The only thing that puzzles me about MFJ operations is their business model which seems to be  "it's better to offer a great warranty instead of great QC".  It must cost them a huge sum in repairs and shipping, something they could avoid with a better QC team.



Title: RE: MFJ
Post by: K3WEC on February 23, 2012, 09:40:07 AM
Now, I'm sure some would say there ought to be this and that and that there should be NO QC errors. My response is to go into business for yourself and get back to the ham community in a few years with your luck with that!

This says it all.   Everyone wants decent, affordable products.   The fact is that MFJ serves this niche, albeit with some problems that have historically slipped out the door.   If you want the very best, then you need to be prepared to pay for it...and even then there is the occasional lemon.    Is anyone willing to pay a premium price for a basic MFJ antenna tuner that currently costs $150 new?   If so, then there are other non-MFJ options you may choose right now.    No sense in griping about a known or perceived entity!   There is a reason that just about every ham has or has had MFJ gear.   They have a huge and diverse product line and they are priced low relative to other manufacturers.    Their equipment is usable if not exceedingly so.   If you get a lemon then it's usually easily sorted out by yourself or by the retailer or MFJ.   


Title: RE: MFJ
Post by: WB4AUW on February 23, 2012, 12:09:08 PM
I love the attitude, "If it's cheap enough it doesn't matter whether it works or not".


Title: RE: MFJ
Post by: W5JON on February 24, 2012, 09:02:05 AM
"QC, we don't need no stinkin QC"

Have your expectations of MFJ gone so low as to be excited and praise them for making an item that actually works the first time out of the box.  I hate to think of how excited you will be if it still works in 60 days.

Or could it be that at MFJ QC; "even a blind pig finds an acorn now and then". And an item with NO loose screws, washers, or nuts rolling around, cold, or no solder joints, or missing parts, are allowed to "escape" from the factory occasionally.

73,

John W5JON - V47JA


Title: RE: MFJ
Post by: K3WEC on February 24, 2012, 04:14:36 PM
I guess I just don't see the issue here.  Lots of folks in this thread think MFJ sucks.  That's cool!  Why waste your time, though, talking about how MFJ sucks?   Reminds me of the wasted time on 14.313.   Just go buy something else!   Everyone has the freedom to pass over a brand and purchase something else!

I think that GM products suck.  Therefore, I don't buy them.  I also don't spend time on a car forum writing, in excruciating detail, how bad they suck.



Title: RE: MFJ
Post by: W5JON on February 24, 2012, 04:32:18 PM
K3WEC:

Well excuse me for expressing/writing MY opinion and experiences with MFJ in a FORUM entitled "MFJ".  That is the "issue".

73,

John W5JON


Title: RE: MFJ
Post by: K3WEC on February 24, 2012, 07:04:45 PM
John, I wasn't directing my comments to you directly....more towards the general vitriol and energy being spent against this company.  Disclaimer: I do own a couple MFJ products that are fine, but I really have no dog in this fight.  It just strikes me as odd that MFJ's QC legacy is known yet people keep buying their products and complaining.  

I apologize for offending you, as it was not my intent.

73,

Bill


Title: RE: MFJ
Post by: K4FMH on February 28, 2012, 02:24:57 PM
John,

I've checked all of your posts on eHam.net. I do NOT find any listings about your own QC issues with MFJ Enterprises. You state that you are writing about their "stinking" QC based on your experiences. Why don't you list them with specific products, the issue, what you did, and how MFJ apparently did not meet your expectations. Could you educate us with that information?

73,

Frank
K4FMH

K3WEC:

Well excuse me for expressing/writing MY opinion and experiences with MFJ in a FORUM entitled "MFJ".  That is the "issue".

73,

John W5JON


Title: RE: MFJ
Post by: K4FMH on March 02, 2012, 06:13:24 AM
Since John hasn't responded in a few days since I posted this, I've sent him a personal message that his reply has been requested.

Frank

John,

I've checked all of your posts on eHam.net. I do NOT find any listings about your own QC issues with MFJ Enterprises. You state that you are writing about their "stinking" QC based on your experiences. Why don't you list them with specific products, the issue, what you did, and how MFJ apparently did not meet your expectations. Could you educate us with that information?

73,

Frank
K4FMH

K3WEC:

Well excuse me for expressing/writing MY opinion and experiences with MFJ in a FORUM entitled "MFJ".  That is the "issue".

73,

John W5JON


Title: RE: MFJ
Post by: V47JA on March 03, 2012, 10:21:08 PM
Hi Frank,

Sorry I did not answer you fast enough,  however I have been traveling, and am currently at our St Kitts QTH  (V47JA). I will be down here for the next month, and unable to respond to YOUR DEMANDS.

Besides, I am sorry but  I feel I do not owe you or  anyone else a detailed explaination for "MY opinions and experiences", anymore then you owe me an detailed explaination for any of your posts, as the official MFJ cheerleader.

BTW, this is an DISCUSSION FORUM, NOT A LEGAL FORUM, so get off your high horse.

73 and good luck in the contest,

John  W5JON   -   V47JA     


Title: RE: MFJ
Post by: K4FMH on March 04, 2012, 07:47:00 AM
John,

A forum is a place to share opinions, for sure, but without specifics on what leads to your opinions doesn't contribute to a factual understanding of why the problem exists. Twice you've responded in a haughty, high-handed way when contributors to this thread have asked you follow-up questions. This is the Forum-equivalent of Lid behavior on air!

If emphasizing facts in the face of ultra derogatory comments makes me a cheerleader, then give me an M, give me an F, give me a J...

Your comments that MFJ does not or want to have QC procedures is something that I've shown is wrong, wrong, wrong. I asked their Director of Customer Service, Richard Stubbs, what the QC procedures were, including at Ameritron which is located in a separate building several miles away. I quoted what Richard said to me above, demonstrating that MFJ does indeed have conventional QC procedures. BTW, they are not much different in principle from those used by Viking Range in Greenwood MS. I know this because I've visited both plants in person on more than one occasion. Not a top of the head opinion but direct observation.

Before retirement, I was a college professor at MSU in Starkville and a member of both the student and local ARCs. We took tours of all three MFJ manufacturing sites during production hours several times. I've personally witnessed products that I've purchased on a walk-in basis being built and then put through QC procedures before going through packaging on the way to check-out payment.

John, these are all based on direct experience which I gladly share with this Forum. I don't have to but choose to do so because that's what other readers want.

The shame of it all is that one can read about issues with QC at, say, Yaesu but there's no raging outcry if they simply won't repair a product. MFJ gives a 30-day no matter what refund. Who else does?

Have fun in St Kitts...be careful with the turbulent weather.

73,

Frank

Hi Frank,

Sorry I did not answer you fast enough,  however I have been traveling, and am currently at our St Kitts QTH  (V47JA). I will be down here for the next month, and unable to respond to YOUR DEMANDS.

Besides, I am sorry but  I feel I do not owe you or  anyone else a detailed explaination for "MY opinions and experiences", anymore then you owe me an detailed explaination for any of your posts, as the official MFJ cheerleader.

BTW, this is an DISCUSSION FORUM, NOT A LEGAL FORUM, so get off your high horse.

73 and good luck in the contest,

John  W5JON   -   V47JA     


Title: RE: MFJ
Post by: K4FMH on March 21, 2012, 11:52:35 AM
For those old enough to have watched the TV comedy, Saturday Night Live, since it's inception in 1975, you may recall the parody of the CBS 60 Minutes "Point, Counter-Point" segments involving a man whose name escapes me and Jane Alexander. One of the frequent punch lines from the man whose opinions suffered terribly from gross over-generalizations and a lack of facts was, "Jane, you ignorant slut!". Somehow I'm reminded of this comedic exchange with your comments, Mr. Hall.

IF you've got FACTS, state them. In all of the things I've bought from MFJ Enterprises, going back to the early 1980s (an active SWL antenna, the MFJ-1020, which I sold on eBay a year ago for more than I paid for it in 1980!), I have NEVER had a malfunctioning item! Now, that's unusual, for any company. I DO NOT generalize from my own experiences that no one else never has QC problems with MFJ equipment. There are certainly those factual cases. But it is not the literal 98 percent that you claim! So, list your FACTS and not your gross generalizations.

Also, do your initials stand for Most Juvenile Ham (from Michael J. Hall)? MFJ stands for Martin F. Jue, a man's name. While Martin's in business and you can therefore call him what you will, you are not in business of manufacturing amateur radio equipment. Somehow, I don't think you would appreciate being called Most Juvenile Ham instead of your rightful name. Follow the Amateur Radio Creed and show a little respect!

73,

Frank

MFJ is translated as Mighty Fine Junk. This stuff is really hit or miss. Sometimes you can get a piece that works. However most of it is just plain junk. Every company they buy turns to crap overnight. You would be better off building your own stuff as opposed to buying this, having to ship it back three times, then still not having a working product as sold. None of the retailers will stand behind this stuff. Its just another example of a complete rip off 98% of the time.


Title: RE: MFJ
Post by: K4FMH on March 22, 2012, 09:31:27 AM
Michael,

How about Joe Friday instead....just the facts, Mam!

73,

Frank

Thanks Little Mary Sunshine!


Title: RE: MFJ
Post by: KD2AJN on March 22, 2012, 02:49:26 PM
MFJ:
Mighty Fine Junk


Title: RE: MFJ
Post by: K4FMH on March 23, 2012, 02:35:04 PM
Hey Joseph! Have you gotten on HF yet? Have you even bought or even used MFJ products yet?

73,

Frank

MFJ:
Mighty Fine Junk


Title: RE: MFJ
Post by: KE4YOG on March 25, 2012, 09:50:46 AM
I have several MFJ product. Most have worked flawlessly but I have had problems with one of their antenna tuners. The inductor coil has turned into toast twice. I always tuned at 5 or 10 watts. I would always double check when I went to full power to make sure no issues. I had to keep an extra tuner just in case. The antenna analyzer has worked flawlessy along with the antenna radio switch. Some items they sale are very hard to find else where.


Title: RE: MFJ
Post by: K4FMH on March 26, 2012, 07:46:21 AM
Michael Hall: MFJ is a privately-held company. They do not offer "stock" for sale. I'm not sensitive about their products but I question people who rant with such venom without offering any facts. In your case, you argue that you don't have to! No one will pay much attention to your comments without facts, including me. Again, this thread spoke of a specific product purchase and issues. They were satisfactorily RESOLVED. Without a complete set of facts, opinions aren't worth much to others. Now, I'm QRT on this original thread, too.

73,

Frank

MFH do you own stock in MFJ or something? Man you are very sensitive about MFJ's products.


Title: RE: MFJ
Post by: KD4EUH on March 28, 2012, 03:19:00 PM
Bottom line--if you don't like MFJ---just don't buy their products.
John


Title: RE: MFJ
Post by: NU4B on April 05, 2012, 07:03:30 AM
I have owned several MFJ products and they seemed fine for the most part. I've had a 495 keyer for over 10 years. I've had several tuners, rigs, and other stuff. I think I had one item not work, but returned, and received a replacement without a problem.

The 1 item that was/is a poor design, and that was the 4114 battery power supply - the one that uses 12 D cells. It worked fine but the plastic battery holders began to crack and come apart after a while. Certainly there are better options than that unit, but I got it as a part of the portable QRP station. Its been quite some time since I had that unit so it may or may not have been upgraded. I think I rated it a 0 on the review.

Maybe I've been lucky, but overall I have been satisfied with their products and service.


Title: RE: MFJ
Post by: K7KB on April 05, 2012, 07:55:44 AM
There is no denying that MFJ fills a need in the Amateur community. To provide a variety of items for the ham at a reasonable price. However, their QC leaves something to be desired. As someone who has had their ALS-1300 Solid State amplifier fail 4 times in a year, I should know. It finally took getting a complete PS replacement to correct the issue. Recently I purchased a MFJ-852 Line Noise receiver and upon opening the case, found the positive lead of the battery was broken off. I'm pretty sure I didn't do it opening the case, so it was probably done at the factory, or was just barely holding on by a couple of strands and broke off being jostled. Also if you look at how the receiver is mounted on the Yagi antenna, they use two bent brackets that attach from the "Driven/Active" element to the studs on each side of the receiver. The problem is that the brackets are the same size, while the attachment to the antenna elements are offset. So once you install the brackets you soon find that your receiver won't attach without modifications. So you get out the hammer and go to work making one of the brackets longer so you can get the receiver mounted. My point being, how hard would it have been for MFJ to send one bracket that was slightly longer so you wouldn't have to do this?

Their lack of attention to detail and quality control is what gives MFJ it's reputation. Considering the amount of negative posts I've seen over that past few months since I got back into the hobby, plus my own experience with MFJ products, they probably deserve it. I only hope they will improve and confidence in buying their products will be restored.

John K7KB


Title: RE: MFJ
Post by: K4FMH on April 05, 2012, 08:52:34 AM
John,

Now these are FACTS...good, bad, or ugly. Bravo!

Frank
K4FMH

There is no denying that MFJ fills a need in the Amateur community. To provide a variety of items for the ham at a reasonable price. However, their QC leaves something to be desired. As someone who has had their ALS-1300 Solid State amplifier fail 4 times in a year, I should know. It finally took getting a complete PS replacement to correct the issue. Recently I purchased a MFJ-852 Line Noise receiver and upon opening the case, found the positive lead of the battery was broken off. I'm pretty sure I didn't do it opening the case, so it was probably done at the factory, or was just barely holding on by a couple of strands and broke off being jostled. Also if you look at how the receiver is mounted on the Yagi antenna, they use two bent brackets that attach from the "Driven/Active" element to the studs on each side of the receiver. The problem is that the brackets are the same size, while the attachment to the antenna elements are offset. So once you install the brackets you soon find that your receiver won't attach without modifications. So you get out the hammer and go to work making one of the brackets longer so you can get the receiver mounted. My point being, how hard would it have been for MFJ to send one bracket that was slightly longer so you wouldn't have to do this?

Their lack of attention to detail and quality control is what gives MFJ it's reputation. Considering the amount of negative posts I've seen over that past few months since I got back into the hobby, plus my own experience with MFJ products, they probably deserve it. I only hope they will improve and confidence in buying their products will be restored.

John K7KB


Title: RE: MFJ
Post by: KK4GGR on May 13, 2012, 09:08:56 AM
Measuring the packed items is a standard procedure for many companies.  It cannot detect missing a very small parts, but as long as you get it later, I see no reason to make a big deal of it.  Ihate to say that, but we are witnesses of an industrial destruction of USA.  So don't get surprized you see the qualkity levels and support getting lower and lower. 


Title: RE: MFJ
Post by: W9KDX on May 13, 2012, 09:40:36 AM
I know this is an old thread, and over the last year I have read a lot about MFJ, a company I had never heard of before.

Some of the main complaints people seem to have about this thread is that this is old news, they have never had a problem, and quit your griping.

Some posters forget that there are continually a lot of new hams who are just now figuring out who sells what and this forum is a great place to find out what to expect from the people who make our equipment.  Without this forum, I would expect that companies make things that work the first time and rarely have any issues; this is what I have come to expect these days after the Japanese, and subsequently the rest of Asia took over our manufacturing.  The stuff I buy from Amazon and Target and others just works.  Generally, if it is a problem, these distributors dump the bad product and go to the competition.  We have forgotten the good old "made in USA" days where you could choose the level of quality control starting with Zenith at the top and working down from there.

This forum prepared me for the potential problems and allowed me to budget for these issues when I chose Ameritron or MFJ for a source.  That way I was ready, if need be, to blow $50 to ship back an 811H.  Given the lack of competition and alternative choices they are simply the only choice some times.

It is a shame that so many of our different products and suppliers have so many issues.  If such were the case in the PC industry we would be 20 years behind where we are today.  Guess that is just the way things are when you have a hobby with such a small market.


Title: RE: MFJ
Post by: K1CJS on May 15, 2012, 04:03:04 AM
I guess I just don't see the issue here.  Lots of folks in this thread think MFJ sucks.  That's cool!  Why waste your time, though, talking about how MFJ sucks?   Reminds me of the wasted time on 14.313.   Just go buy something else!   Everyone has the freedom to pass over a brand and purchase something else!

I think that GM products suck.  Therefore, I don't buy them.  I also don't spend time on a car forum writing, in excruciating detail, how bad they suck.

Finally!  A statement that makes some sense.  Every manufacturer has issues.  The fact that MFJ seems to have more of them is really moot.  If you don't like their stuff, buy someone else's product!


Title: RE: MFJ
Post by: VE1PEW on May 23, 2012, 07:31:32 PM
I say hats off to MFJ.  Any company that can make it in a tough economy and supply products to such a small market is ok by me.  There's not really a lot of choice in Ham gear as far as I have seen in my short time in the hobby.  And, MFJ seems to be a supplier with a good cross section of the equipment needed for ham radio.  And the prices are reasonable enough to allow you to get a station up and running in a reasonable amount of time.  I have a few of their products and they all work as expected.  If I buy something that doesn't work I will just have to deal with that then.

73,Paul
VE1PEW


Title: RE: MFJ
Post by: KE4YOG on May 23, 2012, 07:54:45 PM
I feel that one thing that hurts MFJ is the sheer size of its product line. I have had issues with one tuner. They fixed it twice. I followed directions and it was a tuner for 160 to 6 meters. I tuned it on 10 watts but that has let the magic smoke escape. Oh well. Looking around the shack I see several items that I have from MFJ. I have another tuner or 3 that I use for field use. Antenna switches, power supply, distribution strip. I have had problems with one item that they fixed. Stuff happens/


Title: RE: MFJ
Post by: KA5KRV on June 08, 2012, 10:15:25 AM
Okay, folks, here's another slam:  I have (had?) a 9420, worked well for a while but then didn't.  Sent it to Starkville in mid-January 2012 and, despite emails and phone calls, don't have it back yet.  Don't have an estimate yet.  Don't have an estimate on when I'll have it back yet.  If the repair staff is that busy it tells me that there's work to be had.  If you're a tech, apply now!  Then tell me when I'll get an estimate on when I'll get my xcvr back.  Please.


Title: RE: MFJ
Post by: K4FMH on June 09, 2012, 03:07:29 PM
Hi Pete,

Who did you speak with at MFJ? Richard Stubbs is head of customer service. Email address?

Customer technical support is 1-800-647-8324 (their nickel). As for Richard specifically. I suspect that the problem will be rectified.

73,

Frank


Title: RE: MFJ
Post by: KA5KRV on June 13, 2012, 11:57:53 AM
Sent inquiry on company site on Monday--nothing back.  Called Thursday and talked to Mr Stubbs who says it's on the bench being diagnosed as we speak.  Five months to reach this point.....


Title: RE: MFJ
Post by: K4FMH on June 13, 2012, 07:46:54 PM
That's not very good, is it? I'll be in Starkville tomorrow giving a talk to the Magnolia ARC, of which Martin is a member. I'll pass this info along and see if it helps. I'd be aggravated too!

73,

Frank
K4FMH


Title: RE: MFJ
Post by: WY4J on June 26, 2012, 03:40:11 PM
As I already posted. Funny how we chant that how much we want and will buy MADE IN THE USA products but will turn around and criticize MFJ and American workers. Well, in the 36 years I have been a ham I have owned many products made by MFJ and its sister companies and have never and I mean never have had a problem. MFJ a a great company, who makes great products, employs many Americans, invests its profits in their community and has saved many great names that would have disappeared if MFJ had not bought then out. So cut this great company some slack and praise them for all they have done for our hobby. Or you can send your money to China, Russia, Japan, Italy, etc and help boost their economies.


Title: RE: MFJ
Post by: VE1IDX on June 27, 2012, 06:41:32 AM
Five times in five threads already.  ::)


Title: RE: MFJ
Post by: KA5KRV on July 01, 2012, 08:29:20 AM
Let me clear on this:  The item worked for a year and then something happened.  It went to the manufacturer out of warranty and it sat there for five months.  It's not the item, it's the service that is in question, at least as far as I'm concerned.   Mr Stubbs says one tech died, another was out sick for a while.  Okay, stuff happens--hire someone else, even for a short contract.  It all can't come to a screeching halt because 2 guys are not available for some reason (tho being dead is a pretty good reason). Starkville is an okay place to live (I was based at Columbus 'way back when) and plenty of folks are out there unemployed.  All that being said, my xcvr showed up on the 19th w/ no charge for whatever work got done.


Title: RE: MFJ
Post by: K4FMH on July 01, 2012, 01:35:55 PM
KA5KRV,

Thanks for the post. I related your info to Martin as I indicated that I would do. Are we to interpret that your MFJ transceiver now works acceptably?

73, Frank K4FMH


Title: RE: MFJ
Post by: W5JON on July 02, 2012, 11:42:30 AM
"Are we to interpret that your MFJ transceiver now works acceptably?"  Or, "other then that Mrs. Lincoln, how was the play?"   

If Mr. Jun was truely interested, he would occasionally take two minutes a day to read the "Product Reviews' on Eham, and compare the reviews that MFJ products receive, verses that of other companies.   I am sure if that were to happen many of the MFJ problems would be solved.  Listening to "friends", and employees does not seem to be getting the job done.   

73,

John  W5JON



Title: RE: MFJ
Post by: KI4SDY on July 03, 2012, 06:01:48 AM
I have had more problems and poor customer service with newly purchased Yaesu equipment and no problems with new or used MFJ equipment.  ;)


Title: RE: MFJ
Post by: KD8MJR on July 03, 2012, 01:34:37 PM
As I already posted. Funny how we chant that how much we want and will buy MADE IN THE USA products but will turn around and criticize MFJ and American workers. Well, in the 36 years I have been a ham I have owned many products made by MFJ and its sister companies and have never and I mean never have had a problem. MFJ a a great company, who makes great products, employs many Americans, invests its profits in their community and has saved many great names that would have disappeared if MFJ had not bought then out. So cut this great company some slack and praise them for all they have done for our hobby. Or you can send your money to China, Russia, Japan, Italy, etc and help boost their economies.

LOL Love the post, it's all about waving the Flag while taking one up the Butt for the country.  Sorry but I expect an American Product to be better than a Chinese product and I expect American Service to be better than anybody Else's.  

Pride in the USA is great so long as the company on the other end is not using my Pride against me and in this case and many others I think MFJ does not give a hoot what we think or how bad the products may be!  They simply feel that if you want better go ahead and by brand X for twice the price but If you want our stuff at half the price then shut-up and deal with bad solder joints and half assembled crap.  I don't know how much clearer Mr. Jun could make it, he does not care what Hams think about his products. Do you see him coming here or anywhere else to say anything about the multitude of complaints?  Do you see him trying to Fix any of the problems?  Is quality control any better this year than the last 10?  I rest my case.


Title: RE: MFJ
Post by: AC4RD on July 03, 2012, 01:48:23 PM
deal with bad solder joints and half assembled crap. ....  the multitude of complaints?   Is quality control any better this year than the last 10?  I rest my case.

You haven't MADE a case--you've just offered some unsupported slurs.  What evidence do you have for "a multitude of complaints?"  What evidence do you have that quality control is not improved?   If you're going to CLAIM these things as facts, you'll need to prove them. 

Personally, I haven't had a QC problem with a piece of MFJ gear in YEARS.  I'd say QC is vastly better than in previous years--though that doesn't stop some people from whining about it.

If you have evidence, let's have it.


Title: RE: MFJ
Post by: KD8MJR on July 04, 2012, 02:42:02 PM
You haven't MADE a case--you've just offered some unsupported slurs.  What evidence do you have for "a multitude of complaints?"  What evidence do you have that quality control is not improved?   If you're going to CLAIM these things as facts, you'll need to prove them. 

Personally, I haven't had a QC problem with a piece of MFJ gear in YEARS.  I'd say QC is vastly better than in previous years--though that doesn't stop some people from whining about it.

If you have evidence, let's have it.

Hmmm I guess names like "Mighty Fine Junk" and "Mississippi's finest Junk" have no real bearing.  Type them into google and see the flood of "Slurs" that come up ;)  Go to Eham review section and look at thing like AL-1300 and many other parts that they make.  Dear God why am I even arguing this point, it's like arguing with someone who says NASA faked the moon landings.


Title: RE: MFJ
Post by: K4FMH on July 05, 2012, 08:45:33 AM
I don't think the Presidents of Yaesu, Icom (or even the US underling Ray Novak), Kenwood, Ten-Tec, Elecraft, and so forth monitor eHam or QRZed. They have multiple businesses to run! Why would we expect Martin Jue (not Jun...get his name right if you're going to criticize) to spend any of his time reading these pages?

The reason that the head of customer support, Richard Stubbs, doesn't read eHam is that the vast majority---but with a few exceptions---post gross over-generalizations without facts or particulars of the matter. I know this from many personal discussions with Richard over the years. It becomes a waste of his time. Richard, like VP Stephen Pan and other MFJ management, also hit the road to attend hamfests (see the MFJ Facebook page). Richard is on the road part of the year but does research FACTUAL complaints.

The fact that it took five or six months to get this out of warranty MFJ transceiver repaired, albeit without charge, IS too long to be called satisfactory service. However, it is no different than some of the very same issues that Yaesu, in particular, have faced...as reported herein and on QRZed!

eHam, and to a lesser degree QRZed, have discredited themselves by the continual postings of Trolls (google that!) who want to vent some prejudice against a particular vendor---often ethnic such as the assertions that MFJ is a "Chinese" company but somehow Yaesu, Icom, and Kenwood escape this---because they weren't treated like Hiram Percy Maxim who stooped to spending a few of their dollars with a low-margin company that is MFJ. Try that at your local muffler shop and they'll likely show you the door.

For the Trolls out there: MFJ doesn't need your business. They're salvaging other companies to keep most of their product line alive for the ham community. They're not being bought, not that offers haven't been made. I'd wager that EVERY Hamfest in the US would love for MFJ to attend as a vendor. They certainly get asked but financial returns on the cost make that not feasible.

So keep on making eHam's Company Reviews less and less relevant. Fewer vendors will concern themselves with the slurs and non-factual statements. Just because some smart-ass coined the phrase might fine junk but doesn't have the verbal skills to tackle Icom, Yaesu, or Kenwood does not constitute "facts". The Trolls who make this argument remind me of the logic that racial epithets hurled against Blacks were based on. Go hide under another company's bridge for a change! MFJ's sales will be just "mighty fine"!

Frank
K4FMH

"Are we to interpret that your MFJ transceiver now works acceptably?"  Or, "other then that Mrs. Lincoln, how was the play?"   

If Mr. Jun was truely interested, he would occasionally take two minutes a day to read the "Product Reviews' on Eham, and compare the reviews that MFJ products receive, verses that of other companies.   I am sure if that were to happen many of the MFJ problems would be solved.  Listening to "friends", and employees does not seem to be getting the job done.   

73,

John  W5JON




Title: RE: MFJ
Post by: AC4RD on July 05, 2012, 09:21:50 AM
You haven't MADE a case--you've just offered some unsupported slurs.If you have evidence, let's have it.

Hmmm I guess names like "Mighty Fine Junk" and "Mississippi's finest Junk" have no real bearing.  Type them into google and see the flood of "Slurs" that come up

Once again, that is unquantified anecdotal evidence--it doesn't say a WORD about what the company's actual satisfaction level is with consumers.   Big companies spend a LOT of money assessing this, with professionals using scientific techniques.   "Unsupported slurs"  are not evidence.  Doesn't that make sense to you?


Title: RE: MFJ
Post by: K4FMH on July 05, 2012, 10:54:28 AM
AC4RD:

As a Ph.D. Professional who has designed and conducted many such studies, I am well aware of what BIG companies spend to assess customer satisfaction. This always goes into the mark-up of each product's retail price. Bose Sound is a great example of this, better sound through marketing. Tivoli sounds better to my ears but I own a half dozen Bose products.

BIG companies don't makes these data available unless they're most positive. Haven't seen smaller companies like Ten-Tec or Elecraft release such "recall" statistics either.

Unsupported slurs are those which use such petty and juvenile derogatory terms like might fine junk or MFJ being a "Chinese" company. Pat statements like "everybody knows MFJ sends out all their products with missing parts" are unsupported slurs. There are no facts here, just opinions. It is a fact that there is a herd of hams who buy into negative press about MFJ, just like Microsoft propagates about Apple and Linux: fear, uncertainty and doubt.

Now, what is it about this do you not understand?


Title: RE: MFJ
Post by: AC4RD on July 05, 2012, 12:03:15 PM
AC4RD:
Unsupported slurs are those which use such petty and juvenile derogatory terms like might fine junk or ...  There are no facts here, just opinions.

Buddy, you have misunderstood me.  I've been saying all along that there is NO 'evidence' that MFJ products are of poor quality, that they don't provide good customer service, or that any significant number of hams are dissatisfied with MFJ.  I've owned (as I said earlier) LOTS of MFJ products, and I haven't had a problem with any one of them in YEARS.  I like the MFJ company and wish them well.

I'm the one who said that a handful of angry kooks writing complaints on websites is NOT evidence of anything--I'm the one who spoke of the "unsupported slurs" against the company by a handful of angry cranks.  And I've invited the angry folks to provide evidence, if they have any.

I do believe we're on the same side, here.  See my point?

It occurred to me after my last message, by the way, that judging by their product line and the size of their catalogs over recent years, we actually DO have evidence that MFJ provides good products at good prices, and that large numbers of hams are perfectly satisfied with MFJ products.  It's not direct evidence, but the fact that the company is growing and bringing out new products of increasing sophistication, even in these bad economic times, suggests that the vast majority of customers are very satisfied.  Lots of American companies have crashed in recent years, but MFJ seems to be thriving.  A company can't thrive if they don't satisfy their customers.


Title: RE: MFJ
Post by: W5JON on July 05, 2012, 12:42:40 PM
Frank,

We all know what Ph.D stands for, and also what MFJ stands for.  

I guess you will continue to justify all the bad Eham Reviews, and the page after page of complaints on a Google search of "Mighty Fine Junk", as just some kind of vast juvenile conspiracy and "unsupported slurs", and just continue to deny and ignore the facts.

 If MR. JUE sees no reason, or has no time, or interest to even look, and learn from the FREE reviews his customers are writing, and just listen to Ph.D's, I have no doubt the "MFJ" reviews will continue.  

Having worked for a international $11B+ company for almost 30 years. One of the many reasons we grew that large was by constantly reading and listening to what our customers had to say GOOD or BAD, and not always listening to our Marketing Ph.D's.      

ASSUMING the "Presidents of Yaesu, Icom, Kenwood, Ten-Tec, Elecraft, and so forth monitor eHam" do not read what their customers, are writing, it would be understandable as NOT one of them has the reputation of making "Mighity Fine Junk", as MFJ DOES.

As a note, I ALWAYS buy USA Made products if they are equal to or better then foreign products.  I do not buy USA Products if the product or support is inferior.  

So keep beleiving in the vast juvenile conspiracy and .......

73 and DX,

John  


Title: RE: MFJ
Post by: W5JON on July 05, 2012, 02:15:51 PM
"Having worked for a international $11B+ corporation for almost 30 years. One of the many reasons we grew that large was by constantly reading and listening to what our customers had to say GOOD or BAD, and not always listening to our Marketing Ph.D's."

BTW that $11B+ corporation owned Heathkit from 1962 - 1979. As you may recall Heathkit had a very wide range of products.  Even today 50 years later, I do not see the "vast juvenile conspiracy" refering to it as "junk".     However some say, many MFJ products may be refered as a "kit", because of all the loose parts and poor or unsoldered components, requiring completion ...... read the reviews......  

Oh that's right, all the bad reviews and comments "are a vast juvenile conspiracy".   

73,

John      



Title: RE: MFJ
Post by: KA5IPF on July 05, 2012, 03:40:43 PM
W5JON

Might I ask what MFJ products you own or have purchased that are defective? Just curious to see if you are a dissatisfied customer or propagating the juvenile rumors, as you put it


Title: RE: MFJ
Post by: W5JON on July 05, 2012, 04:55:56 PM
You asked, so here are a "few" of MY experiences with MFJ, all were purchased new:

My MFJ-259B Analyzer -   Defective center pin on SO239 connector.  - I replaced it with a silver SO-239.
My other MFJ-259B Analyzer - Cold solder connection to holder for the batteries -  I resoldered.
My MFJ-962C Antenna Tuner -  Two wires to band switch unsoldered.  Nut and lock washer rolling around inside. -                                            I soldered and replaced the screw.
My MFJ-949E Antenna Tuner -  Unsoldered Meter wire. - I soldered.
My MFJ-1704 Antenna switch - Two switch positions not adjusted and not making contact. - Adjusted myself.

There are more, but I think you get the idea.  

I would guess that ''NIB" about 25% of that I have purchased from MFJ had a problem. In most cases I fixed the problem myself, rather then go through the long wait, and all the return problems.

I wonder if Mr. Jue shares K4FMH attituded that "MFJ doesn't need your business", if so that is a very sad situation.

73 and DX,

John




Title: RE: MFJ
Post by: K4FMH on July 05, 2012, 05:44:16 PM
Ken,

I did in fact misunderstand your post! Thanks for clarifying it. Yes, we are on the same side here. Indeed, none of the ham manufacturers do or are likely to release returns or manufacturer-caused problems with the products they make. So that indeed makes it a moot point regarding who actually has higher or lower customer satisfaction.

It's indeed a shame for Trolls to degrade this Forum with trumped-up tirades. But, being a sensible consumer isn't on any of the amateur radio examinations!

73,

Frank

AC4RD:
Unsupported slurs are those which use such petty and juvenile derogatory terms like might fine junk or ...  There are no facts here, just opinions.

Buddy, you have misunderstood me.  I've been saying all along that there is NO 'evidence' that MFJ products are of poor quality, that they don't provide good customer service, or that any significant number of hams are dissatisfied with MFJ.  I've owned (as I said earlier) LOTS of MFJ products, and I haven't had a problem with any one of them in YEARS.  I like the MFJ company and wish them well.

I'm the one who said that a handful of angry kooks writing complaints on websites is NOT evidence of anything--I'm the one who spoke of the "unsupported slurs" against the company by a handful of angry cranks.  And I've invited the angry folks to provide evidence, if they have any.

I do believe we're on the same side, here.  See my point?

It occurred to me after my last message, by the way, that judging by their product line and the size of their catalogs over recent years, we actually DO have evidence that MFJ provides good products at good prices, and that large numbers of hams are perfectly satisfied with MFJ products.  It's not direct evidence, but the fact that the company is growing and bringing out new products of increasing sophistication, even in these bad economic times, suggests that the vast majority of customers are very satisfied.  Lots of American companies have crashed in recent years, but MFJ seems to be thriving.  A company can't thrive if they don't satisfy their customers.



Title: RE: MFJ
Post by: K4FMH on July 05, 2012, 06:09:35 PM
W5JON:

I do not speak for MFJ or Martin F. Jue personally and have no financial consideration in his companies. I'm just a fellow ham who is a personal friend of someone who has forgotten more electronics and business principles than either you or I ever knew. However, I do know that MFJ stands for Martin's name, not some trumped up smart-aleck (yes, juvenile) acronym!

You've either had an extraordinary run of bad luck, given the QC procedures in place at the MFJ, Hygain/Cushcraft, and Ameritron/Mirage factories, or your shipping delivery person likes to drop-kick your boxes from the depot to your house.

My point is that you shouldn't buy from MFJ given these terrible experiences. No one should! However, I don't think that their sales will be hurt--in fact, I'm told that they're up this year over last which was up over the previously down year--which must lead me to conclude that most customers are getting an acceptable (read working) product for the price they're paying. MFJ will likely be around because they've continued to improve their product line, including QC procedures; innovate new products; and not build products that won't sell (i.e., don't have a market).

I do know without doubt that Martin cares about his customers. But he doesn't have to spend his time reading crap posted by Trolls. There are other more reliable sources of info than a few banty roosters clucking on eHam who have to be verbally held down until they fork over specific particulars! I would be disappointed if any President of five manufacturing companies catered to ethnic slur-laced comments on a lightly monitored website. Why don't you just write-up your experiences along with your 30-odd years of experience as to how he should run MFJ Enterprises. Or, just stay under the eHam bridge and be one of the "well-known" Trolls (Google that for your style of evidence...the kind that Ph.D.s won't touch).

Here's to America where we have the freedom to express ourselves, some more logically than others.

Frank
K4FMH

You asked, so here are a "few" of MY experiences with MFJ, all were purchased new:

My MFJ-259B Analyzer -   Defective center pin on SO239 connector.  - I replaced it with a silver SO-239.
My other MFJ-259B Analyzer - Cold solder connection to holder for the batteries -  I resoldered.
My MFJ-962C Antenna Tuner -  Two wires to band switch unsoldered.  Nut and lock washer rolling around inside. -                                            I soldered and replaced the screw.
My MFJ-949E Antenna Tuner -  Unsoldered Meter wire. - I soldered.
My MFJ-1704 Antenna switch - Two switch positions not adjusted and not making contact. - Adjusted myself.

There are more, but I think you get the idea.  

I would guess that ''NIB" about 25% of that I have purchased from MFJ had a problem. In most cases I fixed the problem myself, rather then go through the long wait, and all the return problems.

I wonder if Mr. Jue shares K4FMH attituded that "MFJ doesn't need your business", if so that is a very sad situation.

73 and DX,

John





Title: RE: MFJ
Post by: W5JON on July 05, 2012, 08:47:56 PM
K4FMH:

You say "your shipping delivery person likes to drop-kick your boxes from the depot to your house."
I guess he also unsoldered all those wires.

You say "just stay under the eHam bridge and be one of the "well-known" Trolls".  
So I guess if someone has a problem with a MFJ product and clearly lists them, he/she should just shut up, not review the problem, and not buy from MFJ again, or risk be called a "troll". Great logic.

You say, "Here's to America where we have the freedom to express ourselves"
I agree, as I served in the US Navy (NSS Annapolis, MD and on the USS Escape, 1965-1969) for that freedom.

You say, "some more logically than others."
Sorry but this 67 year old; 30 year, retired, corporate District Manager, for an $11B corporation, will never be as concise, articulate and logical as you, a scolastic Ph.D.

You say, "catered to ethnic slur-laced comments".
Indeed someone made a low life, ethnic slur about Mr Jue a year ago. But for some unknown reason you seem intent on mentioning it in many of your eHam posts.

You say, "and be one of the "well-known" Trolls".
I searched, but nowhere could I find "W5JON" as being a eHAM Troll.  All I can find was mentioned is my being continuously licensed for 53 years.  

You need to be careful, your 77 eHam Posts in 2 1/2 years, are quickly catching up to my 83 eHam posts in 2 3/4 years, so soon you may be accused of being a "troll".  :-)

73 and DX,

John  


Title: RE: MFJ
Post by: K4FMH on July 06, 2012, 07:03:08 AM
John, W5JON:

I have always asked:

A. Show some respect for MFJ as standing for a man's name rather than some juvenile cutsy acronym (e.g., rather than Juvenile On Ham Nonsense for John);

B. State very specific FACTS that can be dealt with by the company (e.g., not sweeping generalizations based upon singular experience backed up by "everybody knows" that MFJ stands for....);

C. Be consistent in criticisms of the company (e.g., Yaesu has had similar tech support issues over length of time in repair or quick return shipping without repair of the stated problem; Kenwood & Icom have had similar issues) as it makes little sense to bash one company for something that virtually all do;

D. No ethnic slurs (i.e., MFJ is a "Chinese" ripoff company). Martin was born in the MS Delta and took his wife and daughter to China once time to see the Great Wall, as I recall, very much like other native-born Americans do. His father ran a grocery store in Indianola MS. His grandfather worked on the Transcontinental Railroad and was born in China. MFJ is a US company;

E. Being a Troll isn't about frequency of postings but about the nature and tone of their content!

Most hams who are pleased with a product line---regardless of the manufacturer---tend to be silent on Forums. Notice I said "tend," not an absolute. Because of this, the rationale that "everyone knows what MFJ stands for" is as bogus as it gets...something that Ken-AC4RD tried to point out to us since none if the companies will ever publish their return or repair by product SKU rates. That line of reasoning does not prove anything!

If you've had bad experiences with a company, resolve them FIRST with the customer support service at the company. MFJ would have replaced every one of your products within 30 days free of charge (or refunded your money). You chose not to use that option but then incessantly whine about it on eHam's Forum.

In fact, your review of the MFJ 962C tuner with the cold solder joints never mentioned the problem:

"The 962C works great with my ZS6BKW Dipole, and my Vertical. Tunes almost all the bands better then 1.5:1, and had it for a couple years with never a problem. I read all the trouble stories about the 962"D" version, with the Roller Inductor, and waited till I could find the older "C" with the switched Inductor, and have never regretted it. I agree that MFJ made(s) some real junk, this is not one of them.

73,

John W5JON - V47JA"

Then, if you still can't get satisfaction---as your latest Company Review posting indicates---then do what a rational person would do: don't buy from that company! But don't expect a company President to hang on this Forum to calm your nerves because a screw came loose in shipping or because you declined to take the time to swap it out or get your money back. Honestly, the product margins simply are not there (something that your stated business experience should understand). That's one reason why many companies have abandoned the ham radio market or have escalated their prices upwards of $5K-$10K for flagship products. It's too lucrative in the commercial markets. But then, I'm preaching to the choir with someone who worked at a $10B annual sales revenue, right?

So if you've got factual issues with MFJ or any other company that were simply unresolved after using their customer support system, then post them without slurs. Most hams can appreciate and understand those terms. But it sure is easier to just pounce and vent without accountability to your fellow amateurs --- something you've denied having in previous posts --- than follow some guidelines that embrace integrity and fairness, part of the ham radio credo.

Be careful this hurricane season as you off-shore your DX,

73,

Frank
K4FMH


Title: RE: MFJ
Post by: W5JON on July 06, 2012, 09:43:15 AM
Frank K4FMH,

You make some interesting points, all repeated from your previous posts, but interesting.

The fact is, if you live on a Caribbean Island, it is wise to have two of everything, that is why I had two MFJ-962C's, one that had the problem that I stated here, the other has worked perfect from day of purchase. Last year I replaced one of the MFJ-962C's with a Palstar AT-AUTO, and kept the other as a spare.   

Although MFJ offers an exceptional Warranty, the cost (and time) involved in round trip shipping, plus import tax, of an item from/to the Island often exceeds the cost of the item, hence I choose to repair them myself whenever possible.   Ideally a NIB item should not have any problems, assuming the manufacturer has a competent QC department. So the "free" warrentee repair is far from "Free".  The fact is, a solid pre-sale QC Department is far more valuable to me then a after-sale "no questions warranty".

That is why I also have two MFJ-259B's, two transceivers (TS-590s and FT857D), four Astron PS, two amplifiers, two Heil Prosets, etc., etc., at our home on St. Kitts. 

Frank, I believe we have about beat this topic to death, and I appreciate our spirited debate. I am also sure Mr. Jue is an honorable and experienced businessman, and that many MFJ products are exceptional, and others are NOT, without problems.

However for me this discussion is over, therefore I choose to agree with you on some points, and disagree on others.

I'm outa here.

73, DX, and GL in the contest,

John  W5JON  -  V47JA

 


Title: RE: MFJ
Post by: K4FMH on July 06, 2012, 03:00:20 PM
Me top, John! Have fun in de Islands....

Frank
K4FMH


Title: RE: MFJ
Post by: AA4MB on July 16, 2012, 10:58:34 AM
The first MFJ product that I purchased was their original antenna tuner with toroids that barely withstood the 100 watt / infiinite SWR assault that I threw at it (ungrounded most of the time - yes, I learned a lot over the past 35 years or so)  I am amused that the thing still works after all that I put it through - and did it produce some smoke at times!  The basic design is good enough that they still produce the little thing, although it's no longer $29.95 like it once was.  ;-)

I literally wore out my original MFJ Morse Keyboard (forget the model number).  I used it for 10 years straight, through thousands of QSOs, until it practically decomposed and fell apart ... and continued using it as a conventional keyer after that until I gave up and bought a much higher priced MFJ keyer, which still is a perfectly functioning item to this day.

I have an MFJ antenna analyzer (forget the model number of it, too - sorry) and I had a similar problem to another ham with regard to the battery clip inside that fell apart.  I lowered myself into going to Radio Shack - NOT what they used to be, but I'm sure that's fodder for another forum topic - and bought a similar batter holder and affixed it with double sided tape.  Problem solved ... and for a lot less grief than I would have had in calling MFJ and waiting for them to ship a replacement part (which, by the way, I would not have expected them to do for free, as the antenna analyzer was years out of warranty).

I purchased a used MFJ roller tuner (have you folks figured out yet that I don't obsess over model numbers?) off of eBay about seven years ago and lately I have noticed that the roller counter stopped working.  But it's not in use any more and isn't that important to me.  But that does 'count' as far as quality goes, in my book - and I do hold out the possibility that it may have been damaged in shipment when I originally bought it off of eBay.

Finally, my most recent experience with MFJ was to purchase an 11 element Cushcraft beam - an A148-10S.  When I assembled it, I found that it was missing a rather critical part involved in the tuning of the antenna.  I immediately called the Customer Service number and was told by a nice guy that they were sorry - and they'd ship out another part to me.  Never a promise of when (and slap me about the head for not asking).  A couple of weeks later, it dawned on me that I still hadn't received the part from MFJ/Cushcraft.  I called back and spoke to the same gentleman, expressing mild frustration that I hadn't received the part.  He promised that it would go out "on Monday" (this was a Friday).  A week and a half later, I still had not received the part.  When I called back, I was understandably more adjective-laden in my frustration with MFJ.  The guy I spoke with the last time (someone else) expressed mild shock that it hadn't been taken care of.  He promised that it would ship *that* very day.  It did - as I received it two days later.  Problem over.

That might not look like a very good track record for MFJ, but as Mark Twain once opined, "There's lies, there's d**ned lies and there's statistics."  True enough, for what I have left out to this point are the two other MFJ antenna tuners that I have bought and sold over the years, my MFJ 926B remote auto tuner (a very nice piece of gear, IMHO), my el Cheapo MFJ keyer, low pass filter, three post MFJ purchase Astron power supplies, two QRP rigs and two MFJ audio filters.  All of those pieces of equipment have functioned perfectly and I still own most of them - they are just no longer in use.  When I factor all of that in, while MFJ is not perfect, their track record ain't half bad.  I find the design of their equipment is first rate - better than, say - Heathkit - which out of four (4) pieces of HF gear that I owned, 75% of them developed a major issue related to poor design.  But this isn't a Heath forum - pardon the digression.  With MFJ, one QA problem and two issues with down the road quality aren't too bad as far as I'm concerned.  That's around a 94% positive on QA in shipping and about 88% long-term quality satisfaction, for what that's worth to anyone.  (I didn't count the keyboard, as I treated it practically like a used car battery in the back of a pickup truck)

Please do not mistake me as an MFJ apologist. No way, given my very last experience with the Cushcraft antenna.  But I'll go way out on a limb here - and even start using the saw on the tree side of the limb, maybe.  I'm willing to forgive a great deal for a company that is 100% located in the USA, doesn't manufacture offshore (to my knowledge) and still manages to produce products that arrive as advertised and perform as expected - the vast majority of the time, from what I know.  I appreciate the quality of worker that is found in US manufacturing nowadays for what it is - which is, in my humble opinion, not what it used to be.  MFJ hasn't had its great epiphany yet, like the US automakers had a decade or so ago.  Until then, I wouldn't go near a domestically produced vehicle.  Now, I have no problem purchasing made in the US because the quality now approaches that of the imports - exceeding them in some cases.  I'll continue to buy MFJ, after doing my homework on individual items to see what other folks experiences have been.  I would do no different for Kenwood (I own three of their transceivers, but they've shipped their share of crappy ones), Yaesu (I own a problematic FT-897 right now) or Icom.  I love  their stuff too, but I'm not buying anything from anyone without making certain I'm not going to get a poorly thought out or ill-designed piece of equipment.

These are only my opinions.  I believe that I've probably encompassed the opinions of everyone out there - the MFJ lovers,  the MFJ haters and those that are somewhere in the middle of the road.  Nobody may agree with me, but I hope that actual experiences and detail helped reduce the nebulous nature of the thread that some didn't like. Some will no doubt say that I'm a fool for *continuing* to buy MFJ after a couple of bad experiences with them or their stuff.  Hey - what can I say?  It's my own personal reality and knock it if you want, but you can't change it.  Just as some folks may never have bought a piece of MFJ equipment due to what they "heard" - hey, that's reality for YOU, too.  I wouldn't expect you to change your opinions, either.  One must be true to their own feelings to be truly happy.

Your actual mileage may vary.  Any offers that you may have perceived as coming from me are void if prohibited where you live.  


Title: RE: MFJ
Post by: M0AWN on July 18, 2012, 06:39:46 AM
I can only sing my praises for  MFJ !
I have a number of problem free products and recently purchased a used 989C tuner. ( quite old ) The roller coaster was a little noisey but was cured with a wipe of Deoxit. it then worked perfectly,even at QRO levels of power. Unfortunately the previous owner lost most of the cover screws, I just email customer support and had a bag full of new cover screws set to me F.O.C. !!! bearing  in mind i'm in the UK it's what you call "good old customer service " ;D ;D ;D


Title: RE: MFJ
Post by: KO3D on July 18, 2012, 07:59:29 PM
IF you've got FACTS, state them. In all of the things I've bought from MFJ Enterprises, going back to the early 1980s (an active SWL antenna, the MFJ-1020, which I sold on eBay a year ago for more than I paid for it in 1980!), I have NEVER had a malfunctioning item! Now, that's unusual, for any company. I DO NOT generalize from my own experiences that no one else never has QC problems with MFJ equipment. There are certainly those factual cases. But it is not the literal 98 percent that you claim! So, list your FACTS and not your gross generalizations.

I bought an MFJ-1020 back in the 80s when I was a teenager and it wouldn't even pick up VOA. After several mails refusing to refund my money, my father spoke to Mr. MFJ himself. He said "you can't expect a little antenna like that to work like it says in the ad."

As an adult, the hyperbole in MFJs catalogs is amusing but borders on fraud. "Compete with the Big Guns using this clothes-hanger. Might not have the power of a three element beam up 30m but you will be heard!" Reminds me of the old Sea Monkey ads on the back of comic books. 

I avoided MFJ products until 2011 when I bought a Hy-Gain antenna. It arrived as all the posts say missing a part: the base insulator. Called Hy-Gain, the man I spoke to said he was sending a replacement right out. Never got it. Called back two weeks later and the woman I spoke to said none had ever been requested. She sent one out and it was the wrong one. When I called back, the woman I spoke to said she wanted $10 S+H because they had already sent me one under warranty. Needless to say, the antenna went back to the store and I will never buy another MFJ owned company product again.


Title: RE: MFJ
Post by: K4FMH on July 22, 2012, 07:41:27 PM
KO3D:

Thanks for your post. I don't know when in the 1980s you bought a MFJ 1020 active antenna and I don't recall when the famous "no matter what" guarantee by MFJ started. However, there are a few things about your statements that I find difficult to believe.

Unless it was a combination of improbable time, frequency and directional beaming, not being to hear the VOA was nearly impossible! A bare wire or whip on an inexpensive portable SW RX would pick up a VOA broadcast that your QTH was supposed to hear.

If your installation of the MFJ 1020 was according to the manual, I cannot fathom Martin Jue refusing a reasonable refund request or state that his advertisement copy is known to be inflated. Folksy in tone, sure. Fraudulent? File a lawsuit and see.

Your Hygain experience is unfortunately not uncommon. However, I've never had that missing part experience in over 30 years of purchasing from MFJ. I've had that from some other vendors but not MFJ. Until all vendors publish their recall percentages by product, we will never be able independently confirm how gene realizable our own experiences are.

Good luck in your future purchases fromm vendors besides MFJ!

73,

Frank
K4FMH


Title: RE: MFJ
Post by: W4FID on July 26, 2012, 04:55:13 AM
The bottom line is they do what they do well. That's why they are successful and have grown. They are price competitive and great for many uses/users -- especially newer hams and younger lower budget ones .......... of which there are many.

No Art Collins and Bill Halligan wouldn't have liked or used their stuff. They were in a league of their own and sold at the top of the scale in a very different era of all facets of life. No I wouldn't take their stuff on a rare DXpedition. Yes I can understand why the military doesn't use it. But MFJ doesn't target their stuff for those markets/uses. Henry Ford would crap if he drove my F-150 pick up for several reasons. Comparisons and expectations have to be tempered by level playing fields about cost, era, and life in today's world in general.

The troubles and shoddy QC you hear about are true.

The good stuff which is seldom publicized is also true.

I had a loop for a while. It was old and tired when I got it but it worked beautifully and was a much better stealth antenna than any other option. I have a 259 antenna analyzer. Don't know if I am the 3 or the 17th owner. Works perfect and is a great tool. When I broke the batter holder -- my fault - a new one was sent quickly with an invoice in the package so I could send them a check (it was cheap) but I got the part fast since I needed it quickly. I had both the 20M and 40M travel radios. They were used when I got them and were great fun. Their current owners also enjoy them. I have an MFJ clock on each station desk and in the car and in the RV. Worth way more than they cost. The mobile ones get hot, cold, bumped around and are fine. Have a keyer in my HF go kit. Rely on it and it's good. I have their QRP tuner. Been kicking around the RV, on picnic tables, hot, cold, even got left in the rain (my bad -- poop happens) and didn't hurt it. I have their 2M and their 2/440 amps on HTs and even run D-Star and they work fine. D-Star is fussy about the switching time and many amps don't work but my Mirage ones do fine.

My experience is the clechet "you get what you pay for" isn't true with MFJ. I got more than I paid for time after time.

No, I don't know Martin -- never even met him. No I don't and never did work for them. I just feel their stuff serves my needs at attractive prices quite often.


Title: RE: MFJ
Post by: KT4EP on July 28, 2012, 06:45:23 PM
Bought a Cushcraft vhf/uhf antenna in 1992.  I won't buy a Cushcraft again - now.   From reviews, it seems problems are to be had since MFJ took over.  I have several MFJ products.  I had to "rebuild" a 1 to 1 balun and 4 to 1 balun I bought from them because of shoddy workmanship.  I like my analyzer, though, no problems with it.  Bought these items last year.  I ordered several small products last year such as ceramic insulators, wire, two G5RVs, and nylon line.   I ordered a colinear array and never could get a good reason for the delay in their filling  my order so I cancelled it.   I think the customer service and quality control departments have  problems.   Lack of qualified people?  They don't care?   Jaded employees?  They know it all?  Old ham employees with old attitudes?  I don't know.   But again, I will still buy things from MFJ, but just be a bit wiser in dealing with the company.
KT4EP


Title: RE: MFJ
Post by: K1FPV on August 06, 2012, 03:07:33 PM
Well, for the most part, I can't complain about MFJ. I too feel that they are doing a fair job, though I often open a piece up and check for the often seen little solder balls floating around, especially on Ameritron amplifiers. When I bought my AL-80B, it had a solder terminal where the wires were wrapped around the terminal, but someone forgot to solder it. I had already plugged it in and it worked before I noticed the unsoldered terminal. I soldered it while I changed the input voltage setup and performed the 10 meter mod.

I just bought an ALS-1300, and before plugging it in, opened the power supply and amp to check things out...fortunately, everything was OK. I then installed the 12/10 meter module and it has been working flawlessly since. I really have no complaints with them! I must own 10 to 15 pieces of MFJ/Ameritron/Hy-Gain stuff.

Bill/K1FPV


Title: RE: MFJ
Post by: KA5KRV on August 13, 2012, 02:37:04 PM
 Okay folks--the saga continues.  Though it took five months to get my 9420 back supposedly repaired (and at no charge!), when I finally cranked it up, not a great deal happened.  Conditions on 20 haven't been great but I couldn't hear much of anything.  What I could hear sounded like ssb on an am receiver.  Also, no reply to cq's using a beam.  Upside, there was no smoke. I put a Midland meter on the rig--1 (one) watt, not the 8-10 found on the specs.  I have a few other MFJ items that operated w/o drama but this is very discouraging.   Mr Stubbs, it's headed back to you. Please, fix it or crush it.  I'm getting to the point where I don't care very much.


Title: RE: MFJ
Post by: KH6DC on August 15, 2012, 01:31:45 PM
I don't buy anything MFJ related _MFJ, Cushcraft, Hy-Gain, Ameritron, etc.  After 2 tuners back in the 90's that came with cold solder joints and solder balls rolling around in the case, I said forget it never MFJ ever again.  MFJ = Mighty Fine Junk as my ham buddies would say and they have warned my to expect low to non-existent QA.

Fool me once ,shame on you.  Fool me twice, shame on me.  :D

73, Delwyn KH6DC


Title: RE: MFJ
Post by: WB2JIX on September 07, 2012, 07:45:30 AM
Cushcraft? Go figure. I had a similar thing ordering a dual band yagi from them. The mounting bracket holes were drilled 90 degrees off so you couldn't mount it in the vertical position although it was clearly marked for both vertical AND horizontal.
I called them, took a few tries to get to someone that may have had a brain, in the engineering dept. Told him about it and his reply was "Yeah, we've known about that for quite sometime. I'm surprised it wasn't corrected. Do you have a drill?"
Pretty standard for their manufacturing I'm afraid.
Brian/WB2JIX

Oh yeah; "Fool me three times? George Bush!"


Title: RE: MFJ
Post by: AC4RD on September 09, 2012, 08:10:20 AM
Last year I bought a used 10m 3el Cushcraft beam; the numbers make  it seem that the antenna was built in 1990.  LONG before Cushcraft folded and MFJ bought them and kept the product line alive.  I just wanted the measurements and didn't know where I left the paper copy of the manual that the seller gave me.  But MFJ had the product manual on their website.  For a product that was made 25 years ago, by a different company.

THANK YOU, MFJ!  I appreciate it!   That is great product support!


Title: RE: MFJ
Post by: K4FMH on September 20, 2012, 06:32:15 PM
AA4MB,

Great, thoughtful post! Even though you didn't cite specific models, I think most could fully understand your thoughts.

73,

Frank
K4FMH


Title: RE: MFJ
Post by: KH6AQ on September 21, 2012, 08:25:29 AM
Try to imagine amateur radio without MFJ.


Title: RE: MFJ
Post by: W1JKA on September 22, 2012, 05:50:41 AM
     I have built two MFJ Cubs and also have two 90 series,use them all he time for past three years in rough and tumble portable ops and never had a problem of any kind.The few times I have called them about product information the sales reps were very polite and knowledgable-go figure!


Title: RE: MFJ
Post by: KG6AF on September 22, 2012, 08:19:31 AM
Try to imagine amateur radio without MFJ.

I'd have to buy a new dummy load?


Title: RE: MFJ
Post by: W5JON on September 22, 2012, 11:29:56 AM
Try to imagine MFJ with a QC department ....


Title: RE: MFJ
Post by: WB4AUW on September 23, 2012, 06:08:14 PM
You'd better have a really good imagination.


Title: RE: MFJ
Post by: W9BB on April 18, 2014, 07:27:52 AM
I ordered some Cushcraft antenna parts for an antenna I had, and they charged my account, and then waited, and waited.
So I bought a different antenna and told them, to cancel the order. 

They actually responded that the parts were being shipped.

I got them and asked how to return them, following their directions, never opened the box, but slipped a note under the lid with my name and invoice info.  They received it on april 8.  To date, they have not refunded my money, won't respond to emails, can't reach them on the phone, at least no one with an IQ over 10....

So I called my card company and disputed the amount as it was returned, they received it and should have refunded it.
Here it is, going on 2 weeks and nary a response, nada, nothing.

Eager to get the money, slow to refund, let alone respond to any contact....

Wish Cushcraft were still in business as Cushcraft....



Title: RE: MFJ
Post by: W1JKA on April 18, 2014, 07:43:07 AM
My experience with MFJ communications: Phone best, Tue.-Thur. 2 PM EST, Monday and Friday forget it. Something about the slow pace of life and every thing else in general down there in Mississippi.


Title: RE: MFJ
Post by: W9CW on April 25, 2014, 02:09:22 PM
With the many shows (hamfests) that MFJ attend each year, their staff might just be traveling on Friday which may offer a valid answer to the above poster's comment.  Richard Stubbs, who fields a majority of the Customer Service calls, mans the booth at most shows.  It has nothing to do with the "slow pace of life and everything else in general down there in Mississippi."  It's likely a senior staffing issue.  Richard wears a number of hats at MFJ, including the aforementioned Customer Service, creation of ads for magazines, their respective catalog(s), website maintenance, and many others.  And, when their staff returns from shows on Sunday, it's back to work on Monday morning.     


Title: RE: MFJ
Post by: K1CJS on April 26, 2014, 05:30:05 AM
Try to imagine MFJ with a QC department ....

You'd better have a really good imagination.

It's there for most hams.  The only thing is that you don't recognize it.  That's why MFJ maybe should be called the new Heathkit--the QC dept. is the end user!   :D


Title: RE: MFJ
Post by: AD0AR on April 30, 2014, 06:46:12 PM
Here's a new one-  I saw that MFJ had their 2014 catalog released and that I could request one on their site, so I did.  About a month later I got it all right.  The 2013 edition (roll eyes)
How many operators did this happen to?


Title: RE: MFJ
Post by: K1CJS on May 01, 2014, 04:52:04 AM
It only took a month?  Last time I requested a catalogue, it took four or five--although I did get the current one.   :D


Title: RE: MFJ
Post by: N4AAB on June 23, 2014, 07:56:03 AM
Faster to download it: http://www.mfjenterprises.com/catalog.php


Title: RE: MFJ
Post by: AC7CW on June 23, 2014, 10:29:11 AM
Playing with RTL-SDR, was looking for a scanner antenna, landed up on the mfj site... they have two discones. One ships with cable and mounting hardware, the other doesn't. I was pleasantly surprised to find that they load up in the ham bands and I have a couple of idle handhelds here, maybe I can hit the repeaters, who knows? I couldn't know about the cable and hardware from the catalog though, I found mention of it on an eham review. [What did people do before eham reviews?] I had already ordered so I contacted customer service and really, it went quite well. I asked about the cable, they said that one model came with extras and one model didn't but the band coverage was different for xmit. I picked that one that matches my handhelds. It arrived after a few days with some information in the package that contradicted what the catalog said about the band coverage!! Essentially, I have an antenna, it's nice looking [still waiting on the mast to ship from mfj though] but I DON'T KNOW WHAT IT IS...  ???

Just about every time I buy from MFJ I swear off MFJ..... but I come back later! Maybe there is "MFJ Derangement Syndrome"? I saw Martin Jou's interviews on AmateurLogic, maybe watching a Chinese guy with a southern accent keep a straight face while talking about MFJ products affected my ability to reason?

The funny thing is, I know what's going to happen. I'll put the antenna up, I'll play with the RTL-SDR and the two handhelds, I'll be happy with it all... That means I'll probably shop at MFJ some more, someday  :)


Title: RE: MFJ
Post by: KA5PIU on June 24, 2014, 05:26:21 PM
Hello.

You are missing the point.
MFJ is the finest semi-built kit that is 100% assembled in the USA! (Applies to US addresses only).


Title: RE: MFJ
Post by: K9MHZ on July 06, 2014, 05:49:36 AM
You'd better have a really good imagination.

LOL!   :D


Title: RE: MFJ
Post by: KD2AJN on July 14, 2014, 09:05:26 AM
MFJ has a pretty good customer service, when I called and told them my antenna tuner wasn't working, the first thing they said was "Did you open it up yet?"
I suppose I shouldn't have been surprised by a ham radio company, but most any other company would void the warranty for opening.


Title: RE: MFJ
Post by: G7ENQ on July 14, 2014, 11:47:58 AM
Well here's a different MFJ story.... :)

My new Cushcraft R8 had a faulty part. An email raising a fault ticket was sent last Monday. By Tuesday, they stated a replacement unit was being built and would be sent to me. It arrived here in Ireland courtesy of UPS this morning - exactly SEVEN DAYS LATER. The unit was installed, tested and I was on the air this evening.

It seems to me that people in MFJ such as Tom Stone AA5MT are doing a damn good job. Clearly this company has had problems in the past, simply based on the number of negative comments on here and elsewhere. I know that some individuals make it their life's work to bitch and moan about anything, real or imagined. However, very few people bother to praise good service. So in my view Tom and his team in Customer Service ARE doing great work and I'd ask others who've had good service to post their views too. I've no connection to MFJ/Cushcraft other than as a customer.

Bill
EI9FDB, G7ENQ
 


Title: RE: MFJ
Post by: N5INP on July 14, 2014, 12:25:54 PM
It seems to me that people in MFJ such as Tom Stone AA5MT are doing a damn good job. Clearly this company has had problems in the past, simply based on the number of negative comments on here and elsewhere.

That's great that Mr. Stone is doing a good job, and it's nice that you have said so. The question is, how to reconcile the good reports with the bad ones. If there are very good people working there, as you have testified to, then for some reason their good customer performance attitudes are not being passed on to others in the company. Perhaps there is no budget for meetings or training or mentoring along these lines at MFJ, we can only speculate aas to why. But there appears to be a stark contrast between the "good" and the "bad" at MFJ.


Title: RE: MFJ
Post by: K4FMH on July 20, 2014, 07:20:07 PM
My experience with MFJ communications: Phone best, Tue.-Thur. 2 PM EST, Monday and Friday forget it. Something about the slow pace of life and every thing else in general down there in Mississippi.

This is as full of bullshit as a Christmas turkey. What regional prejudice!

Frank
K4FMH


Title: RE: MFJ
Post by: V47JA on July 22, 2014, 04:59:24 AM
My experience with MFJ communications: Phone best, Tue.-Thur. 2 PM EST, Monday and Friday forget it. Something about the slow pace of life and every thing else in general down there in Mississippi.

This is as full of bullshit as a Christmas turkey. What regional prejudice!

Frank
K4FMH


Hi,

I would have thought that a writer/journalist would have been more articulate.

73,

John


Title: RE: MFJ
Post by: K9MHZ on July 24, 2014, 08:18:07 AM
That's great that Mr. Stone is doing a good job, and it's nice that you have said so. The question is, how to reconcile the good reports with the bad ones. If there are very good people working there, as you have testified to, then for some reason their good customer performance attitudes are not being passed on to others in the company. Perhaps there is no budget for meetings or training or mentoring along these lines at MFJ, we can only speculate as to why. But there appears to be a stark contrast between the "good" and the "bad" at MFJ.

Yes, well stated.  I don't think there should be lots of latitude in consideration given to them, though.  They know what they're doing, and have been in business a long time.  If quality was their overriding goal (like DX Engineering), they would have figured it out by now.  MFJ knows their market niche, and runs their business model accordingly.  They appeal to a lower-end customer who's mostly cost-focused and can accept most screw-ups without killing their business, because people will keep coming back for their inexpensive stuff.

I guess the only thing that gets annoying are the offended customers who make it sound as though they wanted a Ferrari and can't understand why they ended up with a Yugo.

 


Title: RE: MFJ
Post by: N2CEC on October 25, 2014, 07:45:17 AM
I am very disappointed in what I use to believe was a trustworthy company. The first rg 213 cable I received had braid exposed at the connector. The replacement has a defective connector where it is not able to attach to the so 239. I was told by MFJ they outsource this. In need of a serious QC evaluation.


Title: RE: MFJ
Post by: KD2CTY on October 31, 2014, 04:55:46 PM
I am happy with the MFJ products that I have purchased.  My antenna tuner works really well.  My multiband dipole works great.  MFJ has always been helpful on the phone.  I ordered a morse code keyer and I opened the package when I was outside the car.  It was extremely windy and the spring for the keyer was blown away by the wind. I called up MFJ and they shipped a replacement spring out at no charge.
When I lose parts, the replacement parts are economical to reorder.


Title: RE: MFJ
Post by: K1ZJH on April 28, 2016, 07:40:55 AM
I've been blessed, but every MFJ product I've owned has worked fine.  When a problem has come up, they have taken care of it. Perhaps their quality control is a bit lacking, but I wonder if they were "perfect" if they'd be competitive and still in business, or selling gear at low prices?  Hams are cheap. You get what you pay for. When you buy based on price, be thankful that the company offers a "no matter what" guarantee.  MFJ fills a niche market for hams, and their line has only grown and expanded. Ten Tec made great gear, but where are they today?  MFJ is still here... that says a lot.


Title: RE: MFJ
Post by: KA4ETV on May 03, 2016, 07:23:14 PM
Mr. Hall,

Your comments about MFJ being "another Chinese ripoff company" are about as ascinine as a comment that you're a KKK member because you live in Kennesaw GA! Mr. Jue is from Indianola MS and, to my knowledge, has only visited China once.  I'm sure that Richard Stubbs, head of Customer Service, did forward your email to Martin. The President of five companies must delegate certain activities to subordinates. Do you call Ray Novak at Icom because a cable was omitted from your Icom order? And he's not close to being the CEO!

When you buy via a reseller, that's your point of contact regarding sale? Why should you expect Yaesu to send you a mic omitted from a FT-857D if you ordered it from HRO? MFJ doesnt have your money; HRO does!

MFJ is far from being a joke. They are a fine American company where someone turned a hobby into a company so successful that he didn't have time to write a dissertation to complete his Ph.D. In E.E.! Most companies, especially those with thin profit margins and high volume, will have QC issues. They have the same guarantee that Walmart does: a 'no matter what' return policy.

Have a nice day.

Frank
K4FMH

MFJ is a real joke. This is another Chinese rip off company. The products are not anywhere near what the ratings claim.

Complete junk.

Frank you must have a siphon hooked up to Mr. Jue's rear end. I met him in person and told him this stuff is a mess and he openly admitted that QC has been a problem over the years. You have a strange obsession with MFJ. You must be on their payroll. For a guy who is supposedly a District Director for the ARRL you are certainly biased in your opinions and have a penchant for attacking anyone who disagrees with you about MFJ. Believe me all you have to do is read a few reviews and you will see you are way off base. Also using profanity on the Eham site is another example of your poor communication skills. Yet you blather on in your profile about being a scientist, college professor, and author. No wonder American colleges and universities are the cesspools they are today with folks like you working there. FYI most of this junk is manufactured in China. So I stand by my statements. Calling someone a Klan member because I live in a town that has conservative values is another example of your idiocy. Do us all a favor and get a life pal. Also I would suggest that the ARRL relieve you of any positions you hold with that organization. You are one sorry ambassador for that outfit.


Title: RE: MFJ
Post by: K9MHZ on May 04, 2016, 07:28:43 AM
Yep, very well put. 


Title: RE: MFJ
Post by: KC8HS on May 04, 2016, 08:52:24 AM
  Sometimes when reading this, it seems all we lack is a like button.  Oh, btw Frank are you going to have MFJ beef up security again this year in case I go to Dayton ? haha


Title: RE: MFJ
Post by: K9MHZ on May 04, 2016, 01:35:45 PM
I don't know about Frank....just don't know.  <SMH>



Title: RE: MFJ
Post by: W0AEW on May 05, 2016, 12:46:18 PM
My experience with MFJ communications: Phone best, Tue.-Thur. 2 PM EST, Monday and Friday forget it. Something about the slow pace of life and every thing else in general down there in Mississippi.

This is as full of bullshit as a Christmas turkey. What regional prejudice!

Frank
K4FMH

Well, no wonder you're upset. I would be too if I sat down to a Thanksgiving dinner and the main course was a turkey full of poo.


Title: RE: MFJ
Post by: W1JKA on May 06, 2016, 06:41:55 AM
My experience with MFJ communications: Phone best, Tue.-Thur. 2 PM EST, Monday and Friday forget it. Something about the slow pace of life and every thing else in general down there in Mississippi.

This is as full of bullshit as a Christmas turkey. What regional prejudice!

Frank
K4FMH

I take that back, recently have had pretty good luck on Friday AMs also


Title: RE: MFJ
Post by: N1CX on May 06, 2016, 05:06:16 PM
How fitting. I received an mfj852 today from hro. MISSING THE TELESCOPIC ANTENNAS. I've submitted a help ticket with them on their website but really this is downright ridiculous and manufacturing 101 says you check what's in the box before you tape it shut.

Very disappointed I spent money on a product and now have to chase them for what was supposed to be included to use it.

Absolutely no excuse for this. Whoever put this in the box and taped it shut either needs more supervision and training or just needs to lose their job due to carelessness period.

I've stuck by mfj many times on here over the years as my posts show. Still shaking my head.


Title: RE: MFJ
Post by: KC8HS on May 07, 2016, 08:07:21 AM
  It is so unlike Frank not to be responding.  Do you suppose MFJ has finally given him a gag order. (long overdue btw)


Title: RE: MFJ
Post by: K9MHZ on May 09, 2016, 01:57:14 PM
LOL!

Or, maybe Frank's busy in his shack fixing his MFJs.