*I always expect a confirmation email within 1 or at most 2 days of ordering.
>I'll bet you're one of those customers who has their filters set so high, that when companies DO reply to you, your e-mails head straight to the junk mail file.
Or, you are one of those Earthlink people where you must fill out a form in order to submit your e-mail. (To prevent spam, of course.)
*They should not charge your card until they ship, at which time you should get a tracking number via email.
>This isn't always true. Visa/Mastercard allows immediate charging and protects vendors who sell custom made products, or if the vendor feels they will be wasting valuable shipping resources and packaging materials on a possible invalid card.
*You can then verify actual shipment.
>Tell me...how do you do this if they use USPS?
*If they don't ship promptly and the item was supposed to be in stock, call your credit card company and make it a disputed amount.
>You cannot dispute until AFTER you receive your statement or 30 days, which ever is sooner. The dispute limit is now $50 because the credit card companies were getting tired of handling disputes for impatient customers and people expecting $500 items for 50 bucks.
*Contact the vendor and make it clear you consider it a disputed amount and unless they send you confirmation of shipping, you will not allow the card to be charged.
>Sorry. They beat you to it and already charged the card. Once charged, it cannot be reversed until an official dispute is made. (See above.)
*This has worked very well with vendors I have had trouble with, and only a few went all the way through the dispute process.
>And this is why there is now an online company that features a list of problem mail order CUSTOMERS. It alerts vendors to potential problem mail order buyers....
*Not being paid is a powerful incentive to make things right.
>Huh? These guys are making millions in the ham radio business?
You need to get real and understand that except for a few full time stores, most ham businesses are family run cottage businesses that are done part-time and done solely for the love of the hobby.
Remember, a business transaction is a two way street. If the business feels you might cost them more than the measly little profit margin from an MFJ tuner, they might just tell YOU to go somewhere else!