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eHam Forums / Good Seller / Buyer Beware / Fred Hambrecth W4JLE
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on: July 05, 2012, 04:34:38 PM
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I bought a Yaesu FT-100 & a FT-100D from Fred and both arrived today. Fred and I had nice phone conversation discussing what was included with the sale. After unpacking both boxes, everything was as promised, well packed and in tact. Fred added an extra bonus of a Harris dipole which was a total surprise. I would buy from Fred again “in a second”. His communication is excellent ,as are his ethics. I almost enjoyed our phone conversations more than the sale. Thanks Fred, for an excellent buying experience!
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eHam Forums / Company Reviews / Ham Radio Outlet
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on: August 18, 2009, 08:09:22 AM
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I just purchased a Yaesu FT-950 from Mark at HRO,Atlanta.I've been dealing with Mark for several years,although the entire staff is helpful.Mark has always gone out of his way to give me what I need which is not always what I want.I've dealt with the guys in the N.E.(never a problem) but prefer Atlanta.So from a hardware package for my Diamond antenna to a new HF rig,Mark has forever done his job! Thanks to Mark and all the staff at HRO,ATLANTA !! A job well done.
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eHam Forums / Company Reviews / Buxcomm?....Never Again
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on: August 06, 2009, 06:38:33 AM
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I too have become a victim of "Bucks'" wrath.We have purchased several 4:1 current baluns from Buxcomm,without incident.I had a HD/2K reserved for an OCF antenna for Field Day 2009.The swr would not adjust so I e-mailed customer serv. for info. to "correctly" check this balun before declaring it bad and returning it.The reply was quick and informative.I then informed them the balun was bad and asked to return it.Buck said to send it back w/order number and that was ok.Then I did the unthinkable,I asked for a UPS pick-up ticket since this was in-warranty and I paid shipping once already. The e-mails stopped,not a peep from "Ol'Buck"! I ventured a phone call and the fecal matter hit the fan.Buck answered and proceded to curse,belittle and otherwise insult a long time customer. Man was he pissed 'cause I wanted him to pay to ship his junk back.He did replace the balun but for the $5.20 shipping,he lost the guys in our group that have bought from him. The shipping is only a secondary issue.The point is customer service.Buxcomm has nothing to offer than any offer any other distributor does,except customer service!I'll not buy as much as a connector from Buck. And just because he is 77 yrs old doesn't mean squat.He's old enough to know how people should be treated.He can take his crappy attitude and his insults and stick 'em!The next balun,coax,rotor wire etc. that we order will be from Steve Davis at davisrf.com.Steve will bend over backwards to to help a customer.We gave into the "cheaper" price at Buxcomm and forgot where customer service comes first.Never again !! If you've ordered from Buxcomm and had to return it and everything went well,go in peace.As for myself and a few others,we'll buy from Davis RF.You can 'still talk to someone about a product or a return and not just e-mail and hope.Buxcomm could fold tomorrow and ...............
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