"I was told by HRO to use Universal Radio website to find what I need, and then call HRO...... "
Tell me you're really joking on this one?
That sort of response would automatically put them in the "DO NOT BUY FROM HERE" category for me if it is true!!!!
Unless, of course, UR is a subsidiary of HRO which I'm pretty sure it isn't??
In the mid 70's, my dad was told by a Dodge dealer (in WA state) to go look elsewhere at Dodge cars and then come back to them to buy one. They didn't test drive cars because it cost too much for insurance, etc. Dad went across the street and looked at, test drove and eventually bought a Ford. Took it back by the Dodge lot to show the idiot he had missed out on a sure sale that day.