In case you are not aware of this. I too had a similar problem but not as drastic with Texas Towers. They were more or less respectable on the return.
I ordered an FT-100 that worked for about 4 hours. I called them and they advised me to return it. I took it to a friends company and shipped the product back to them UPS Next Day Air (RED). To do this was abt $22.
I asked them to send me one with the latest serial number back to me UPS Red.
They shipped me a new one and they billed me a shipping charge of $55. I bet you it cost them $22 as it did me to send it out!
UPS/Fedex and other companies contribute to the scam. There is a list price and then an actual price. The companies pay the actual (discounted Rate) but bill the customer full list. Since most of these companies do not include a handling charge, their shipping should be the actual cost but in most cases is not. This does not seem ethical or legal to me.
Yes my friends, companies are making a profit on the shipping. If they say shipping and handling they can charge whatever they want. If they say "Shipping" it must be the actual shipping charge.
Is there anyone here that would like to purchase a Yaesu FT-847 from me for only $5.00? Buyer pays $1400 shipping and handling! If not completely satisfied I will refund the $5 but no refunds on shipping and handling!!
This is done on TV all the time, especially when you see Lifetime warranty so beware and watch of the scams!
One last comment.
I would like to say that we should also understand the cost involved in running a "Retail" store. Should the cost be a little more try and support your local shop. It is not fair for us to go to a store, play with a product and then order it online.
If we don't support the local shops, they may not be there when we need them!