Now that Mike and I have corresponded at some length, my respect for at least one person at HRDSoftware, LLC has changed immensely. Mike was dealing with a very angry and upset customer over the weekend but he never turned his back on me despite the tone of some of my emails. In the end, we even swapped a few really bad jokes!
I am happy that you are getting help with the problem.
Mike is a great guy to deal with, I am sure that if it is at all possible he will find a way to make something happen.