I use HRD on my TS2K with no problem, there are some issues with newer operating systems and serial adapters. Can you tell me what type of computer and operating system you are using and do you use a USB to serial adapter? You can email me at email@example.com
. I use some older laptops with serial ports, and it is very simple. The newer laptops that do not have serial ports, just USB are a little more difficult at times. Also, what version of HRD are you using? You might also describe the problem you seem to be having. make sure that your serial cable is a "straight" serial cable with no "null modem" feature.