...The DC output is 22 volts or so on the output plug and on the ACCY connector on the rear chassis. I measured 22 volts on the top of C1 as well.
Two possibilities:
1) At least one of the large pass transistors on the heatsink is "welded up" which is another way of saying "a hard collector to emitter short". If a diode check measures near-zero Ohms from C to E in both directions that's your proof. A working transistor will flow current from C to E in one direction only when there's enough base voltage to turn the junction on. Otherwise, no voltage on the base = no current flow from C to E in either direction. *
2) The regulator circuit has failed in such a way that the base voltage is being held high enough to drive the pass transistors into full saturation.
Failure mode #1 is far more common than #2. If it was case #2, the output would be approximately half a volt less than the voltage on the big filter cap as there is always some voltage drop across a good bipolar transistor junction.
* FET's are an exception as a healthy example can remain turned on for several minutes after the base voltage is removed. Very unlikely you have MOSFET or HEXFET pass transistors.