I guess my first question is, is it new? If it is, have you talked to the dealer you bought it from?
Is it remoted? If it is, did you use factory cables?
Did you do any of this this:
1. Turn the radio off.
2. Press and hold in the “left” [V/M] key while turning the radio on.
3. Rotate the “right” DIAL knob to select the resetting menu:
SETMOD RESET: Resets the Set (Menu) mode settings to their factory defaults.
HYPER RESET: Clears the Hyper Memory settings to factory defaults.
MEMORY RESET: Clears the Regular Memory settings to factory defaults.
M-BANK RESET: Clears the Memory Bank Assignment.
ALL RESET: Clears all memories and other settings to factory defaults.
4. Press the [SET] key momentarily to complete the reset procedure, once you have made
your selection in step 3.