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Author Topic: Good service from Icom!  (Read 632 times)
KC0IWV
Member

Posts: 24




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« on: June 11, 2001, 12:43:03 PM »

Thought I would pass along a compliment to a job well done.

I have an Icom - 746 that had a bad external speaker jack and had an intermittent transmit problem when the radio got warm on certain bands.

I debated whether to send it to a local dealer for repair or send it to Icom - I chose the later - figuring they would have the parts needed.

Icom turned this radio around in record time and did several fixes that restored the radio to "like - new" condition. Not only this but their repair price was very reasonable considering all the work they did to it.

In short - I was very pleased with their service and will look to buy other products from Icom in the future - due to good service. I think the Icom - 746 is the best value in HF rigs today. I also have a Yaesu 1000MP and in my opinion - it isn't worth the extra money in comparison to the 746.

I thought I would pass along a recent example of a service job well done.  

Thank you Icom - a job well done!
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WB2WIK
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Posts: 20595




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« Reply #1 on: June 11, 2001, 02:16:47 PM »

What did the problem turn out to be?

It's nice to be pleased with the service, but I'd be more disappointed that an IC-746, which cannot be very old, should even need service!  Good grief, my TS850S/AT was born in 1989 and, after being used virtually 7 days a week for the past 12 years, has never required any service...nor has my older Drake TR7A, which dates back to 1977.  It's been used 43,680 hours (combined transmitting/receiving) over 23 years and has never had the cover removed, since I installed an optional filter & noise blanker 23 years ago.

Good service is nice, but what about "service life?"  

WB2WIK/6
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PE1RLN
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Posts: 24


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« Reply #2 on: June 12, 2001, 05:07:10 AM »

All equipment can suffer from thermal defects which appear at higher temperatures. I agree that a rig should never need adjustment or repair, but if it happens to be so, good service is the least a company can give.

Would you buy another radio of a brand that didn't properly fix your radio? I would only buy a new one of a company that did. That the radio broke down can have several couses; that the radio is repaired can only be caused by the manufacturer.

I agree to the first writer, but the second has a point. But, remember that most of the radios keep working a very long time. Don't think that a Ferrari doesn't have to go into repair once in a while!

I have an Icom 706-I and I had the relays repaired; when pushing the PTT and then turning the VFO, only the VFO and not the filters move. Therefore the relays will burn in these cases.... not smart of Icom? Maybe but they fixed it right away!

73 de Thijs, PE1RLN
The Netherlands
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INITZERO
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Posts: 102


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« Reply #3 on: June 24, 2001, 05:56:19 PM »

I am in total agreement. The Icom service department is excellent.

I have a pair of Icom R71As I purchased in 1986. I haven't used
them in a couple years. One radio was simply ill. The other had
been hit by lightening and need a lot of work. I'm getting back
into the hobby and took them both to the Orlando AES. They
were able to fix the less broken one. The other had to be sent
back to the motherland.

When I called Icom to get shipping and return information, I
reached a live person in fewer than 30 seconds. Amazing! That
would have been enough to put them at the top of my list.

The experience got better. The techs were friendly. Turn-around
was as expected. The radio came back good as new after
having been hit by lightening for just $186.

AES charged me $70 to fix the other R71A. Side by side, the
radio Icom repaired is 15-20 db stronger across the board than
the AES radio. Same antenna. Same feedline. Same station.
The radio AES repaired doesn't get local AM broadcast stations.
The Icom-repaired radio does.

AES turned the radio around in a couple days and charged half
as much. Icom took a week plus shipping time and charged more.
All told, if I ever have another problem, I'm skipping AES and
sending my radios back to Icom. As it is, I'm probably going to
have to send the radio AES repaired back to Icom.

Icom does great service in reasonable time and a decent rate.

Matt


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W2TXB
Member

Posts: 19




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« Reply #4 on: July 08, 2001, 09:29:05 PM »

Anything can require repair at any time during its usueful life, whether it is a vehicle, electronic equipment, or otherwise.

I have had good experience with ICOM, and Gary Fiber has been extra helpful over the years when needed.

My ICOM IC-765 is due for a trip to Bellevue, WA for some repairs and adjustments in the near future, and I believe that ICOM will be as helpful as they have always been.
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