Bencher (paddles)

[K8WV]

I recently decided to restore my well-used Bencher ST-1 single lever keyer paddle.  I sent an e-mail via the Bencher web site, and got a very quick response to my regular e-mail address.  I responded from my e-mail account, waited a few days, but did not receive a response.

I sent a second e-mail from the Bencher web site, and again received a quick response, with a good bit of information.  Clearly the ST-1 is not as popular as the BY-1 dual lever paddle ("iambic" paddle), because they couldn't provide detailed parts information for the ST-1.  I was given the option to order via e-mail or phone.

Because the parts info I received was not specific to the ST-1, and because the ST-1 is still in production, I choose to call.  I got full and complete information via phone, had a very enjoyable conversation with the Bencher representative, and got exactly what I needed within a few days.

All in all, I highly recommend Bencher.  The ST-1 is a great paddle, especially if you have any problems with carpel-tunnel, or similar issues (single lever paddles are very forgiving).  Bencher has a bit of a small-business air about them, but that's good.  I felt like I got personal service, rather than being just customer #3647892.  HOWEVER, I suggest using their web page to send e-mail.  E-mail sent from a private account may not be read.

[K5XS]

I had a great experience restoring a BY-1.  They were super fast, sent me what I needed, and didn't even charge me for a couple of items.  I was (and am) impressed.