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Author Topic: Serious Problem with Mosley  (Read 2254 times)
W3FJ
Member

Posts: 14




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« Reply #15 on: June 28, 2008, 05:04:46 PM »

I had the exact same experience as K0OD back in the late 90's. I was in the area on business and stopped by Mosley for a visit and asked Gary for a tour and was informed because they were doing government contracts the tour wasn't possible. Shortly thereafter I ordered PRO96 and so did my next door neighbor. What a mistake that was because delivery was very slow and I heard every excuse in the book during each phone call I made to check on the status of the order. I guess I should have followed my gut feeling I had after making my visit to the factory and bought a Force 12.
From my experience, I'd never recommend a Mosley antenna to anyone these days. I must say that mechanically they are very well built, but performance leaves much to be desired.

73, Mick
W3ILG
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K9KEN
Member

Posts: 44




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« Reply #16 on: July 02, 2008, 05:44:41 PM »

Well I just had GREAT RESULTS FROM MOSLEY ! I had order a complete rebuild kit from Mosley TA33 two weeks ago and Received it today ! So I am not sure what all the hubub is about but there not as slow as Steppir ! lOOK AT THEIR LEAD TIMES !

Thanks
Joe
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K5XS
Member

Posts: 22




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« Reply #17 on: July 08, 2008, 09:26:33 AM »

I find it interesting that I can find no sign of government contracts having been awarded to Mosley on either www.governmentcontractswon.com or www.fedspending.org.  

I find Cushcraft, Ten-Tec, Ham Radio Outlet, Icom, Vertex-Standard (Yaesu), Kenwood Communications, Amateur Electronic Supply, and many others, but no Mosley.

I may not be searching right, and I suppose they might have been a subcontractor to someone else, but it makes me wonder.
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W4KVW
Member

Posts: 501




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« Reply #18 on: July 09, 2008, 05:58:37 AM »

I received my NEW Mosley TA-53M from Mosley in 2006 & their was a couple of weeks delay.They said the parts that were made did NOT meet their specs & were remade to meet specs.They build the antennas on an AS NEEDED basis & do NOT build extras just to lay around in boxes waiting to be sold.I guess with todays cost that makes better sense than building to many of one model & having them lay around unsold & taking up needed storage space?I spoke with Gary several times & he was VERY helpful & I agreed that if the parts do NOT meet specs then correct the problem as they did. As I said,I had a little EXTRA wait but the antenna was worth the wait in my opinion.The site is EASY to navigate as well & my antenna system(TA-53M,M2 6M5X,& Cushcraft 215WB)is pictured on their web site just under the TA-53M header along with my feedback letter under it.ANYTHING worth having is worth waiting for, GREAT antennas included! }:>)THANKS MOSLEY again!

Clayton
W4KVW
Former:KE4KVW
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MOSLEY
Member

Posts: 2




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« Reply #19 on: July 11, 2008, 12:50:20 PM »

Greetings to the Amateur Community,

It is unfortunate to read the comments posted by W4NJF.  Mosley is not about to make the details of his orders public nor are we going to get into a he said/she said debate, but W4NJF is not telling the whole story nor is he being completely fair or honest.

I invite W4NJF or any other Amateur who may have a concern with Mosley to contact Mosley directly before jumping the gun and making such posts.  Everyone is entitled to an opinion, but I seriously caution anyone putting out misinformation or false accusations.  
 
Again, anyone with any concerns regarding ordering, orders placed, lead times, antenna theory and design; we are only a phone call or email away.  Over the past 70 years, it has been our experience that the majority of our customers appreciate the job we do and the products they receive.  We know we cannot please everyone, but we try to do our best.  

Sincerely,

Gary Wurdack, Jr.
Mosley Electronics, Inc.
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WB2WIK
Member

Posts: 20611




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« Reply #20 on: July 11, 2008, 03:37:58 PM »

Great, Gary.

Is a factory tour available?  That would be great fun, and I'll be in the area next month.

Let us know?

Thanks & 73,

Steve WB2WIK/6
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W8EZT
Member

Posts: 11




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« Reply #21 on: July 11, 2008, 03:56:19 PM »

Hi Gary (MOSLEY),

While the thread is hot, and you're an active participant, I have several questions about documentation, based on looking at your web site several weeks ago.  

I recently acquired an original TA-33 that had been up for over 30 years.  I believe I have all all the major parts, but the trap end caps and element insulators are in bad condition.  I went to your web site last week to look for the manual to  a) make sure I had all the pieces, and  b) to get the part numbers to order replacements.  After looking in vain, I finally found this line: "Please call or write for documentation on any Mosley antenna.  A nominal charge to cover the cost of processing and mailing will apply.".  

Though it's possible I missed your on-line manuals (if they exist), based on the previously quoted text, it appears you are charging me $$ to get the information I need to place an order.  Is this true??  This was a normal business practice 30 or 40 years ago, but with the advent of the Internet and instant information, I can't fathom you you wouldn't simply put the parts list and dimensions on-line, to save the time and the hassle of processing requests for parts lists.  The only possibility that comes to my mind is that you're using the sales of documentation for income generation.  While it's your choice to run your business model as you see fit, most other antenna vendors put their product documentation on-line to streamline the ordering process.

So I guess my question(s) are:

Do you have a manual for the TA-33 online?
If so, please post the URL - I was unable to find it?
If not, what is the "Nominal charge"?

I should add that I gave up in frustration when I saw that line, and have been looking into either manufacturing the needed parts myself, or scrapping the refurb project and buying another (non-Mosley) antenna.

Thanks for your time.

         - Frank
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MOSLEY
Member

Posts: 2




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« Reply #22 on: July 11, 2008, 04:40:53 PM »

Dear W8EXT,

Contact us via email.  We do not have our documents online.  This is something we are working towards.

For now, we send out PDF diagrams and parts lists via email for the various "common" antenna models.  There is no cost.  We can send the diagrams via FAX as well with no cost to the Amateur.  In the future, we will have complete assembly documents online for download.

For now, if anyone needs the COMPLETE assembly document for any antenna we have ever produced, we ask that the request be submitted in writing and handled through the mail.  For this, there is a nominal fee to cover the expense of handling the request.

We have over 4200 differnt assembly documents going back 70 years.  The more "common" or "most requested" documents will be put online, but not all of them.  The majority of the older designs/documents are on film, such as our mobiles, quads, and early vest pocket designs.  These will still be handled by written mail.

Please be patient with us as we make these changes.

Again, please drop us an email, and we can get you the information you are looking for.

mosley@mosley-electronics.com

Sincerely,

Gary Wurdack, Jr.
Mosley Electronics, Inc.

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W4NJF
Member

Posts: 3




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« Reply #23 on: July 13, 2008, 02:25:58 AM »

I don't believe Mr Wurdack is being totally candid with us.Had  he or his representative responded to my email regarding the shipping status of my order, then this thread would not have been necessary.Now we shall probably hear that someone in a much lower paygrade deleted that email and Gary never saw it,so what is your beef? I'm not "woofing" on the product-it's top notch,just the customer relations aspect of this transaction.
73 de Bill
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MAZZ1232002
Member

Posts: 205




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« Reply #24 on: July 15, 2008, 07:36:12 PM »

 Hi Bill
      I have had the same problem many times with my business. A while ago a customer (a repeat customer I might add) purchased and paid for an antenna from our online shopping cart. I sent a confirmation email. A week later I get an email from him asking if I had received the payment and when the antenna would be shipped,I responded within 12 hours. About a week to two later he does a charge back, reason being nonreceipt and no communication from the seller. Every email I sent him bounced as undeliverable with some kind of message about junk mail filters. I never was able to advise him of anything. The good thing is he did not jump on eham and accuse me of being a crook and a scam artist as some others have done.

       Pete
       WB4CGA
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K0OD
Member

Posts: 2558




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« Reply #25 on: July 15, 2008, 10:01:07 PM »

Could it be....

No it couldn't.
No business automatically routes spam/junk email directly into the trash. Spam filters are pretty bad. They certainly can't tell the difference between a $10,000 order from a "Dick" Smith and a spammy Viagra ad.  Jeesh!
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K5LXP
Member

Posts: 4506


WWW

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« Reply #26 on: July 23, 2008, 06:53:14 AM »

This is my take on it (and purely speculative on my part) but I view Mosley as a commercial antenna company with a amateur sideline, not the other way around.  They make amateur antennas out of parts and materials they make their primary, commercial products from.  So it would seem logical, from a business standpoint, that amateur products would take a back seat to their real money making, recurring and large orders.  Far be it for us to criticize their business model of build to order for a low volume market like amateur radio.  I refurbished my 40+ year old CL-33 and I was impressed with the helpfulness of Gary, and whoever worked in the office that provided me with CL-33 drawings free of charge, through the mail.  Yes, they are proud of their parts but I considered it a long term investement, and but a small part of what it takes to keep dependable aluminum suspended in the air.  The "classified" projects and advance billing credit cards does seem questionable, and I would offer to Gary and the folks at Mosley to just tell it to us like it is.  Just say you're too busy to do a dog and pony show tour of the factory, and if there is a big project going on, just when amateur production is to resume.  Methinks it's better to have a customer walk away due to knowing the delay up front than failing to keep a delivery promise and getting a bad rap for it.

Mark K5LXP
Albuquerque, NM
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K0OD
Member

Posts: 2558




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« Reply #27 on: July 23, 2008, 08:00:21 AM »

"(and purely speculative on my part) but I view Mosley as a commercial antenna company with a amateur sideline, not the other way around."

--
I had wondered about that too. (I'm in the market for a nice tribander) Look up mentions of Mosley in Google and most are ham/CB-related.  

Rather than "purely speculative," there's a lot of research one can do online. Start by seeing what sites link to theirs.
http://www.google.com/search?hl=en&safe=off&pwst=1&q=link:+http://www.mosley-electronics.com/&start=20&sa=N

However, it could be they are doing such secretive work that one might risk death from a poison umbrella tip or polonium-laced tea cup by inquiring further.
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W8EZT
Member

Posts: 11




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« Reply #28 on: September 10, 2008, 09:56:41 AM »

Earlier in this thread I posted my concerns that Mosley didn't have a manual available online for their popular TA-33.   Gary (Jr.) replied, explaining why, and suggesting I e-mail them for assistance.  I did, and had an extended e-mail dialog with a very helpful person (Melissa) who provided a diagram, parts information, and prices for individual replacement parts and a parts kit.

Unfortunately due to the amount of deteoriation I didn't want to jump in and spend $200+ until I was confident I could get it working.  I ordered the minimum parts needed (a trap sub-assembly and some SS U-bolts) and will try to assemble it and verify that the traps work, and then purchase the remaining parts needed to get it on the air (the Penetrox, and the insulator blocks (I'm using paraffin soaked wood for testing)).  

Gary (Sr.) took my order and was very helpful, suggesting a test procedure (I was going to use an MFJ-259B, but he recommended using a transceiver with the power at minimum and an SWR meter to confirm proper operation).  I was warned that they were busy, and my order could take several weeks,  It arrived earlier this week, a bit less than 3 weeks.

So far, so good.  If I can get this thing to tune, I'll order the remaining parts, and with luck I'll have it up in the air in time for cycle 24 (whenever that might be)!

Just wanted to relate my experience (so far) with Mosley.

  - Frank
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