Call Search
     

New to Ham Radio?
My Profile

Community
Articles
Forums
News
Reviews
Friends Remembered
Strays
Survey Question

Operating
Contesting
DX Cluster Spots
Propagation

Resources
Calendar
Classifieds
Ham Exams
Ham Links
List Archives
News Articles
Product Reviews
QSL Managers

Site Info
eHam Help (FAQ)
Support the site
The eHam Team
Advertising Info
Vision Statement
About eHam.net

   Home   Help Search  
Pages: Prev 1 2 3 [4]   Go Down
  Print  
Author Topic: DX Engineering  (Read 31068 times)
NK7Z
Member

Posts: 880


WWW

Ignore
« Reply #45 on: September 02, 2014, 06:46:22 PM »

I received a phone call today from Tim Duffy at DX Engineering, who wanted to review all the events of my mishandled order with the expressed intent of improving their order handling and customer service.  He was gracious and earnest,

I have read this whole thread with some interest as I posted a eham thread a few years ago about DX Engineering (at that time) not honoring their beat any price advertising claim. I too, got a telephone apology from the chief Honcho (don't remember the name) of Dx Engineering. He also gave me a very generous Gift Certificate. At that time I felt kinda bad thinking maybe I was the A-hole.....

Since then I have always considered DXE as a ham supplier for my needs and sometimes bought from them with great satisfaction.

Instead of Tim calling you, YOU should have called him and apologized for making an ass of yourself here on eham and trying (unsuccessfully) to put the blame on DxEngineering...

I have Respect for DXE, I have none for K2UE..

Stan K9IUQ
Oh...  Snap! 
Logged

Thanks,
Dave
For reviews and setups see: http://www.nk7z.net
KF6QEX
Member

Posts: 614




Ignore
« Reply #46 on: September 03, 2014, 10:07:13 AM »

I received a phone call today from Tim Duffy at DX Engineering, who wanted to review all the events of my mishandled order with the expressed intent of improving their order handling and customer service.  He was gracious and earnest,

I have read this whole thread with some interest as I posted a eham thread a few years ago about DX Engineering (at that time) not honoring their beat any price advertising claim. I too, got a telephone apology from the chief Honcho (don't remember the name) of Dx Engineering. He also gave me a very generous Gift Certificate. At that time I felt kinda bad thinking maybe I was the A-hole.....

Since then I have always considered DXE as a ham supplier for my needs and sometimes bought from them with great satisfaction.

Instead of Tim calling you, YOU should have called him and apologized for making an ass of yourself here on eham and trying (unsuccessfully) to put the blame on DxEngineering...

I have Respect for DXE, I have none for K2UE..

Stan K9IUQ

Thanks for saving me some typing !
No, I don't work for DXE and I'm not a customer either.
Just allergic to whining.
Logged
KC1CJN
Member

Posts: 68




Ignore
« Reply #47 on: September 23, 2014, 04:03:49 PM »

I ordered a bunch of stuff from DXEngineering, including some Mix31 ferrite beads. They arrived cracked, probably due to the shock of being tossed on and off trucks. I dropped them an email and a new set arrived by Priority Mail, packaged to prevent breakage.

I'm giving DXEngineering my Thumbs Up.
Logged
N8YQX
Member

Posts: 83




Ignore
« Reply #48 on: December 04, 2014, 11:44:57 AM »

Another thumbs up for DXE. I've ordered several times, and I've consistently received my order the next day with the FREE shipping. That's less than 24hrs from the time I place the order, until it gets dropped off at my door.

Keep up the good work.
Logged

73,
N8YQX
WE1X
Member

Posts: 360




Ignore
« Reply #49 on: December 17, 2014, 10:00:14 AM »

Purchased a few items from them over the past 3 months via online. Very easy process with (a) order confirmation via email, (b) tracking number, (c) delivery schedule. Quality of products were excellent. A nice $20 discount on a future purchase included. Had a question about a product configuration and they followed up with a quick and thorough reply. 

Cannot ask for much more.

Harry
Logged
KD8YGW
Member

Posts: 4




Ignore
« Reply #50 on: December 18, 2014, 09:53:04 AM »

This thread has me shaking my head for one reason: I've placed 8 orders with DX Engineering in the last 6 months. Everyone of them was delivered on time, the communication at every relevant step was as good as it could be, and the products were/are great. Additionally, I've used their tech support a few times and got great help--and they didn't ask if I had been a customer, would be a customer, etc. This experience provides evidence to me that, while I'm sure they're not perfect, they're trying as hard as they can to be.
Logged
KC9YTJ
Member

Posts: 89




Ignore
« Reply #51 on: Yesterday at 09:13:20 AM »

I continue to get great service from DX Engineering.  Recently I placed an order late on a Thursday, thinking it would be delivered by Monday or Tuesday.  It showed up on my doorstep before 10 the next morning, and I got to play with my new stuff over the weekend.  Granted I live in Indianapolis and it's not that long a haul from Cleveland, but still...
Logged
Pages: Prev 1 2 3 [4]   Go Up
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.11 | SMF © 2006-2009, Simple Machines LLC Valid XHTML 1.0! Valid CSS!