From reading all the threads it seems to me that the guys at TT are tired, old, and worn out.
Nope - if you had actually dealt with the company you would know that. And while some of them are mature with that maturity comes wisdom. Do you want to build your own antenna? Call and ask to speak to Gerald (the owner) who has built more antennas than you will ever use and has helped countless real hams build them over the years. When the big aluminum manufacturers would not sell small lots to individuals, Gerald bought and stocked in his warehouse all the materials so others could realize the antennas that no one would or could build commercially. He would spend countless hours calculating dimensions and techniques for other hams and there was never a charge or even a requirement to buy the aluminum from TT - thought they did because it was not available anywhere else.
They probably don't like coming to work anymore. Perhaps they realize that HRO is moving in and their local business will dry up. They'll just remain an internet biz.
They have for a very long time been basically an internet business. The store front was in an industrial area and was purely secondary to what started as a phone business. For hams that have been around any appreciable amount times all remember the blue covered newsprint catalog that would come mere days after you received your ticket in the mail. Gerald wrote a basic program that scoured the FCC raw data and then printed mailing labels to attach to hundreds and sometimes thousands of those catalogs. Order from them and you got them four times a year.
In my opinion, only the larger operations will succeed and consolidation is a natural effect of capitalism. Everyone wants to be treated like a prince by the businesses they engage with. When a business treats a customer like a lingering fly it's time for that customer to well...just fly away.
Do me a favor and call HRO, Cheap Ham, AES or any of the other biggies and ask them what mast you need to hold the windload of 2 or 3 beam antennas and see what they say. While in an HRO talking to a friend who worked there he took such and call and he told the guy to call Gerald at TT.
In the interest of full disclosure I worked at TT for a number of years. I enjoyed going to work there although I did not bring home a lot of money but my station grew. I helped a lot of new hams get started, older ones improve their equipment and everybody in between.
Yes there were times when circumstances made someone unhappy. Show me a business where that doesn't happen. The folks at TT never let some thing like that happen without doing all they could to fix it. Didn't always work but they always tried.
I would appreciate if you would keep your comments directed at those businesses that you actually did business with rather than repeating what you read without any experience with the company.