Idiom Press.... well, what can I say.. Quite a bit actually. Firstly, I would like to suggest that the company name be
changed. IDIOT PRESS is a far more fitting name!
Why Idiot Press I hear you ask... unfortunately, it is a long story.. but I have the time, so here it is.
On January 28, 2008 I completed the on-line ordering process for a control board for my 2800DXC rotator (yep, they call em
rotators in VK & not rotors.. thats 'cause 'rotors' are actually parts of a Mazda rotary engine.)
Moving along,.......... after waiting for 6 days to hear from them to say that they had received my order etc, I emailed them
(February 4) asking for an update. I received a reply from W7GH stating "I was under the impression that I had contacted you
earlier concerning your order, but I see now that is not the case." Yep, you were right on there Rob.. Not only that, Rob
continued by writing "Your order should be ready in a few days." and "When your order does ship by air mail, I will send
another email." Yeah, right... In who's dreams Rob.... Please read on folks, it gets better.
10 days later, when I had still not heard from Idiot Press I emailed them again (February 15) asking for an update.... Guess
what... no reply.. So, 4 days later, (February 19) or 14 days after being told it would be ready "in a few days" I send off
another e-mail asking if anyone at Idiom Press was alive.... I get a reply, again from Rob, W7GH saying " I had a look
through the orders, and you are the 10th in line. Unfortunately I am running out of parts fast. If there are enough parts to
build your order, then it should ship in two days. If I run out of parts before, then your order should ship in a week."
So now, 23 days after placing the order, being told shorthy after that it would "be a few days" we now might have it in "two
days" or maybe "in a week".
Being relatively patient I thought I would wait until the "in a week" time frame had passed before seeing where things
On March 2nd, 5 weeks after placing the order I send off another message saying "It would be real nice to be kept informed but
no one has bothered and it is now 5 weeks since I placed my order. What is going on ??" Did I get a reply to that.. NO I
did not... Idiot Press ignores me again.. I let 4 days pass and send off another message (March 7) asking them "what the
hell is going on at Idiom Press
Guess what...... 5 days later (March 7) mister Rob, W7GH replies "The parts came in at last, and your RotorCard DXA will be on
its way to you by air mail today." This was 100% crap.. Rob, you tell outright lies. (when it did finally arrive it was
postmarked March 11) but wait, there is more to this story............
On March 7, the day mister Rob lied to me, my credit card was debited for the purchase.
On March 20, when the package that I had paid for had not arrived I sent off an e-mail to Rob, W7GH, asking him for the UPS
tracking number so that I could trace my parcel..... I am still waiting for his reply.
The story now ends... today, March 25, some 8 weeks after placing my order, the control board arrived. And as I stated above,
it was postmarked March 11... I sure hope it works, because if it does not, god help me if I want any customer service... as
you can clearly see, IDIOT PRESS has none.
PS. All of the above story can be confirmed, I have kept all of the e-mails refered to.