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Author Topic: I.C.E.= SK???  (Read 1248 times)
K0OD
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Posts: 2520




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« on: October 29, 2008, 06:37:03 PM »

"by KF8ZN on October 29, 2008  Mail this to a friend!  
I JUST got off the phone with them, and they are alive and well, just buried in orders "
--

Who exactly did you speak with and at what phone number? How did you happen to phone them?
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N6NKN
Member

Posts: 425




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« Reply #1 on: October 22, 2008, 06:11:36 PM »

I hope someone will answer and tell me wrong.
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N6NKN
Member

Posts: 425




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« Reply #2 on: October 22, 2008, 06:14:48 PM »

That's TELL me I'm wrong.
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N4CQR
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Posts: 565




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« Reply #3 on: October 23, 2008, 06:35:28 AM »

http://www.iceradioproducts.com/
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N6NKN
Member

Posts: 425




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« Reply #4 on: October 23, 2008, 08:57:52 AM »

I know the website exists. What I don't know is if the COMPANY still exists. They do not answer emails and no one answers the phone. I placed an order four months ago and my credit card was billed over two weeks ago. Still nothing!!!!
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KO4NX
Member

Posts: 179




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« Reply #5 on: October 23, 2008, 11:02:59 AM »

I am not sure about I.C.E. directly, but I know Array Solutions sells I.C.E. products. Six months ago I ordered an I.C.E. filter and received it within Five days.


Rich, AJ3G
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KE4DRN
Member

Posts: 3710




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« Reply #6 on: October 27, 2008, 02:09:02 PM »

Domain name: iceradioproducts.com

Registrant Contact:
   Array Solutions
   Jay Terleski
   
   350 Gloria Rd.
   Sunnyvale, TX 75182
   US

Administrative Contact:
   Array Solutions
   Jay Terleski (jayt@arraysolutions.com)
   +1.9722032008
   Fax: +1.9722038811
   350 Gloria Rd.
   Sunnyvale, TX 75182
   US

Technical Contact:
   Array Solutions
   Jay Terleski (jayt@arraysolutions.com)
   +1.9722032008
   Fax: +1.9722038811
   350 Gloria Rd.
   Sunnyvale, TX 75182
   US
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AC2Q
Member

Posts: 348




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« Reply #7 on: October 29, 2008, 01:39:11 PM »

I JUST got off the phone with them, and they are alive and well, just buried in orders.
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N6NKN
Member

Posts: 425




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« Reply #8 on: October 29, 2008, 01:44:54 PM »

Alive...maybe. Well...I don't think so. After a wait of 18 weeks I had my bank recover my money.

I will never order from them again. Their customer communications STINKS.

Rick N6NKN
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AC2Q
Member

Posts: 348




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« Reply #9 on: October 30, 2008, 06:47:19 AM »

K0OD asks:
Who exactly did you speak with and at what phone number? How did you happen to phone them?
--------------------------------------------
I do not know his name, but it was the same guy I spoke with a month ago when I ordered one of thier
HF Coaxial protection devices.

I called the 1-800 # on thier web page.  
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K0OD
Member

Posts: 2520




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« Reply #10 on: October 30, 2008, 08:41:21 AM »

You mean THIS number from their website?

"Toll-free: 1-800-423-2666
Phone Hours: Mon-Fri 10AM-6PM "

I phoned it twice and it wasn't answered by human or machine. 14 rings the first time; more than 20 the second time during normal business hours in Indianapolis.


http://www.iceradioproducts.com/contact.htm
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AC2Q
Member

Posts: 348




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« Reply #11 on: October 31, 2008, 07:05:17 AM »

 K0OD writes:  
You mean THIS number from their website?

"Toll-free: 1-800-423-2666
Phone Hours: Mon-Fri 10AM-6PM "

I phoned it twice and it wasn't answered by human or machine. 14 rings the first time; more than 20 the second time during normal business hours in Indianapolis.
---------------------------------------------
Same Number, they answered MY phone call on the 2nd Ring. Maybe they just don't like you.


 
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K0OD
Member

Posts: 2520




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« Reply #12 on: October 31, 2008, 07:52:31 AM »

"Maybe they don't like you"
-----
You think that's why eHam has two threads going on this subject?

"Toll-free: 1-800-423-2666"

Their local Indianapolis number, 317-545-5412, isn't answered either. The Fax number is answered by a fax machine.

Anyone else want to try calling them?


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W3LK
Member

Posts: 5644




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« Reply #13 on: October 31, 2008, 07:56:02 AM »

<< Anyone else want to try calling them?>>

Answered on the third ring at 1454Z, 31 OCT.

73,

Lon - W3LK
Naugatuck, Connecticut
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A smoking section in a restaurant makes as much sense as a peeing section in a swimming pool.
K0OD
Member

Posts: 2520




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« Reply #14 on: October 31, 2008, 08:04:54 AM »

Maybe they've "filtered" me out. Need to buy a political version of that device for my phone.
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