AES....Just say no!
I have purchased several new radios and antennas
in the last 7 years from AES.
I must agree with several of the above comments.
AES does not treat the customer the way HRO does.
On several occasions, the AES I called did not
inform me that my shipment would be coming from
other stores. This added several days in shipping.
On some items, they didn't tell me I would need to
order additional hardware (or parts) for the
project I was working on.
As an example, both M2 6m and 2m Ho-loops require
brackets (not supplied)for mounting on 1.25" mast.
(this tidbit could have come in handy when ordering)
My last attempt to purchase a radio was the clincher.
First, I've asked them several times to change my
delivery address in the computer. In the past,
I've had my equipment delivered to my job.
Since I'm no longer employed there, I thought
it was pointless to send anything else there.
Note: Even as recently as this week, they sent
yet another catalog to my OLD job.
Second, about five years ago, I changed my last
name (back to my birth name).
What does this have to do with AES?
According to them, their computer database
automatically enters my information by callsign lookup.
It was updated/corrected on the FCC database
(and several callsign servers) 5 years ago.
Five years and several phone calls, equipment
kept coming addressed to the OLD name.
Third, according to AES, I've only ordered
an antenna from them?
That made me get my receipts out of the desk.
2-Kenwood TMG-707 with remote kits
1-Alinco DMR06TH 6m mobile
2-Yaesu VX-5R portables
1-Icom Q7a portable
1-Comet CX333 tri-band base antenna
1-Comet GP-15 tri-band base antenna
1-Comet GP-9 dual-band base antenna
1-Diamond X-50 dual band base antenna
1-M-Square 6m Ho-Loop
1-M-Square 2m Ho-Loop
Several Diplexers and etc.
So far, they can't get my name or address right,
have no record of what I really bought and then...
I have the nerve to attempt another purchase!
An Icom IC-2100 and a Mirage 1015G amp...
almost $600 this one time.
Now they want a few extra bucks for cod.
OK great, no problem.
Then (as usual) they recite my old name
and address back to me.
I asked for the manager. He must have a second
job at a local radio station. They put me on
hold, listening to music for 20 minutes before
I hung up. So, I called back. This time, somebody slams the phone down on a counter they hung up.
The next phone call was to HRO in Delaware.
No shipping, no cod, no bullcrap.
Equipment arrived in two days.
HRO correctly knew my name and address.
HRO correctly estimated my delivery date.
HRO correctly identified the equipment I purchased from them in the past.
HRO included a current catalog in the
box with the equipment.
Do you see a pattern here?