Sorry, long post. Looking for suggestions on where to go from here.
Think twice about buying Baofeng radios. I learned this the hard way. I'm a new tech and got a VU-5001 due to the low cost. Everything was good for about 9 months until the receive started to fail after radio was on a couple of hours.
Went to BaofengTech RMA page to return it for warranty work but could not find UV-5001 listed. Emailed tech support about how to return it for warranty repairs.
Sent this to email@example.com
"Hi I sent an email early this morning about getting an RMA for a UV-5001 I bought 1/1/16 from you guys. Order number BTECH2269 (see below). It’s quits receiving after being on for several hours. Would like to get an RMA to send it back for repairs."
I received back "If we find SWR damage or over-heating; be advised these are not protected in warranty" Then I received"Be advised if the antenna was bent or not magnetically mounted while transmitting - the SWR would increase and we would be able to see the damage caused
Since you are advising of not transmitting - it sounds like the finals are damaged by SWR - in that case warranty support will not be available. I did not say anything about transmitting (witch was not a problem), just a problem with receiving!
Sent it back and was told "Your RMA Service request is denied:• The returned unit has had SWR damage caused from a surge or improper coax feeds, as such the warranty has been voided:"
Contacted sales and was told that " It will be replaced with a grace warranty replacement. Your standing wave ratio did not match the radio; causing internal damage to a variety of components.
You will need to inspect your coax connectors, antennas, or feed line and identify your SWR issue as we will not replace another unit with SWR damage again. THIS IS IMPORTANT SO IT DOES NOT HAPPEN AGAIN - a internal clock had been shorted with either lightening or you have a faulty antenna/feed line."
Ok, still not a transmit problem, but glad to get the radio back repaired. When I got the radio back Monday, it was in a USPS Priority ENVELOPE. When turning the bag around I could hear something moving and rattling around inside. Did not open the package. I sent an email to sales and support about the problem and ask how they wanted me to handle it. No reply, so right before the post office closed Monday I took it back and refused delivery and the post office said they would send it back.
Notified Baofeng and no response in several days.