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Author Topic: AnyTone - Advertised USA Support and Warranty - Non Existent  (Read 1367 times)
K5KKX
Member

Posts: 4




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« on: April 09, 2018, 10:25:12 AM »

This is a Chinese manufactured radio that is designed and allegedly supported in the USA. Anytonetech.com website states their location as South Dakota. This radio has decent build quality, a big step above Baofeng but not on par with Yaesu. A big reason I bought it was the fact it had USA based service and warranty support, a big plus for a Chinese radio. The issue is that the support is non-existent. My unit had the backlight on multiple keys go out. No problem, I was within my one year warranty. Their automated website forms for warranty support and contacting customer service are broken. I decided to email support@anytonetech.com as stated on their website with all the information including my Amazon invoice. No response in several weeks. In fact, I activated the return receipt for the email and it looks like they aren't even looking at the support emails. It appears that the 8R series is no longer sold and may be abandoned. Their focus now seems to be on DMR radios. In any case, they don't stand behind their products, so I won't be buying another one.  Angry
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AC7CW
Member

Posts: 1161




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« Reply #1 on: April 09, 2018, 02:36:30 PM »

If you bought it via Amazon you probably can get them to act. Contact Amazon, they don't like lousy sellers or bad customer service.

I was treated insanely badly by one of those krappy companies that show up at Christmas time. It was a very old name actually... I gave them a factual review and contacted Amazon. Months later I got a refund. I think it took Amazon that long to sort out all the problems from all the customers or something but nonetheless, I got satisfaction and they are not an Amazon seller anymore.
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Novice 1958, 20WPM Extra now... (and get off my lawn)
K5KKX
Member

Posts: 4




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« Reply #2 on: April 09, 2018, 04:22:35 PM »

Might be worth a shot. As far as I'm concerned it's fraud since part of this reason I bought it was the USA Support and Warranty. Thanks.
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K5KKX
Member

Posts: 4




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« Reply #3 on: April 11, 2018, 02:22:31 PM »

BTW... I was talking about the ANYTONE NSTIG-R. It appears that the whole 8R line has been pulled as well as their FCC certification.
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HL1ZIX
Member

Posts: 14




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« Reply #4 on: April 13, 2018, 03:28:02 PM »

There is nothing "a step above" between Anytone and Baofeng.  Some people just think that, because some local US sellers decided to carry a model or two. 


I have had good luck with TYT.  I'm on my 2nd radio.  I thought I had a problem with my current 9800 rig, 3 months after purchase, but turned out it was related to the repeater.  In the meantime, I had contacted the seller in China.  They just said send it back and we'll send you a new one.  Luckily, I never had to get to that point.
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