Call Search
     

New to Ham Radio?
My Profile

Community
Articles
Forums
News
Reviews
Friends Remembered
Strays
Survey Question

Operating
Contesting
DX Cluster Spots
Propagation

Resources
Calendar
Classifieds
Ham Exams
Ham Links
List Archives
News Articles
Product Reviews
QSL Managers

Site Info
eHam Help (FAQ)
Support the site
The eHam Team
Advertising Info
Vision Statement
About eHam.net

   Home   Help Search  
Pages: [1]   Go Down
  Print  
Author Topic: Whats going on with Icom America.  (Read 2927 times)
KD8MJR
Member

Posts: 2179




Ignore
« on: January 10, 2014, 03:40:21 PM »

I have been calling for 3 days now trying to buy some parts and all I get is voice mail or endless music as I wait on hold.
I waited 2 hours and no one picked up the phone.  I have left messages and nothing.  I tried other extensions including the dealer line and the Government line and all of those go to voice mail.

Are they having some major issues or something that we are not hearing about.
Logged
KL0S
Member

Posts: 132




Ignore
« Reply #1 on: January 11, 2014, 11:07:48 AM »

I got thru to them a few days ago to inquire about out of warranty repair procedures and was told they were in the process of moving so that may be the issue.

Dino KL0S
Logged
KD8MJR
Member

Posts: 2179




Ignore
« Reply #2 on: January 11, 2014, 01:17:23 PM »

Dino what I don't understand is why they don't say that on the phone recordings, instead they tell you to wait for the next representative.  Thats pretty shoddy to have your customers holding when there is no chance of even getting through.
Logged
KD8MJR
Member

Posts: 2179




Ignore
« Reply #3 on: January 14, 2014, 06:02:32 PM »

I have gotten two emails from Icom today apologizing for what happened.
Seems like they did move and the phone system was not working properly, hence the reason why callers got the normal wait and hold message.  I know these things happen so I understand.

I will be placing my order with them  tomorrow.
As usual Icom service is first rate, I give them high marks for getting back to me personally.

KD8MJR
Rob
Logged
Pages: [1]   Go Up
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.11 | SMF © 2006-2009, Simple Machines LLC Valid XHTML 1.0! Valid CSS!