A few years back, I ordered about $6,000.00 in gear from gigaParts. Everything arrived quickly and I was satisfied. Last month, my wife ordered me a new mobile rig for my birthday. When she gave it to me, I had already purchased a new dual band radio. I had no use for the radios. Giga Parts gives you a seven day return policy. HOWEVER this is 7 days after they stick a shipping label on your order, not 7 days after you receive it. Their policy states:
"Radio products have a 7-day warranty against manufacturing defects through GigaParts from the date that we ship your order."
Notice it doesn't say 7 BUSINESS days? Your order may not even arrive in 7 days, or as in my case, I'm stuck with an unopened $600.00 dual band radios that i could not return and have no use for. Yes it was 9 days after they stuck a shipping label on it.
I will not use GigaParts again due to this unreasonable policy. R & L (and almost all others) give you 30 days from the time you receive your radio.
Shame on Giga Parts for losing a good customer for not accepting an unopened radio two days after it arrived.
I appreciate the feedback you have given and in this case, it prompted me to review my policies. I've updated both the warranty and the return policy in the hope that this situation won't occur again. I'd like to have your business back and if there's anything I can do to get it, please let me know.
You can view the new policies here: http://www.gigaparts.com/radiowarranty.php
- Returns can now be made within 30 days from the day the customer receives the item
- DOA warranty for Radio's has been extended to 10 days from the date the customer receives the radio
- Advance Replacement/Cross Shipment is available
George Howard, NW4G