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Author Topic: Better RF NIGHTMARE  (Read 3483 times)

Posts: 1

« on: June 21, 2010, 12:33:39 PM »

While the Better RF Company makes decent products for the ICOM 7000, my customer service experience has been an ongoing nightmare!!!

I purchased the BetterRF Tune Control module.  Ordering was easy, shipping was very quick.  When I received the hardware, I read all the instructions, then proceeded to install per the clear (and very easy instructions.)  When I tried pressing the tune button, the tune control module did not put the radio into RTTY mode.  I checked all connections and tried again.  It still failed.  I then contacted Gerry at Better RF to help troubleshoot.

We confirmed that I had everything set up properly.  I hung up the call, tried again, and it still failed.  I then called him back a last time to pick his brain, and he was a bit more irritated this time, telling me that these things work, they don't break, and keep trying. 

I requested he refund me my money on this broken unit, and he responded with: "...It is obvious to me you have not spent time with the instructions. Sorry, I will not exchange the unit until you convince me you read and understand"

The next morning, I drive to HRO and buy a new BetterRF Tune Control from them.  Head to the parking lot, and had it installed in 30 seconds.  This unit worked.

I called Gerry from the car to tell him and he said, "Send me the broken unit, and I'll refund your credit card."

I shipped it out.  It's been over 3 weeks.  NO REFUND PROVIDED.  I've called him several times.  I've emailed him several times and there has been NO RESPONSE.

I've had to open a complaint with my credit card company.  Perhaps they can get the money back from him.

Again, great products.  Horrible customer service!!!
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