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Author Topic: HRO and Icom USA service after the sale  (Read 2608 times)
WF2S
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Posts: 12




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« on: July 24, 2010, 05:13:08 PM »

My NEW IC-7700, (as of April 19, 2010), had a serious design oversight-flaw that was corrected in all units manufactured after January 2009. This was of no help to me. Late June I called HRO NH and was put in touch with their National Sales Mgr. They agreed there was a problem to e addressed by Icom USA .  In 24 hours, Icom and HRO reached a solution to my satisfaction. HRO paid the return shipping (>$185) and insurance to Bellevue, WA. Icom brought my radio up to currect specs and it was returned to me within 3 weeks of my initial call... NOT BAD. The American service after the sale has been what I have come to expect from all purchases.
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KC8AHN
Member

Posts: 108




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« Reply #1 on: July 25, 2010, 06:02:56 AM »

Good to hear. I would expect nothing but top notch service and support considering the cost of the radio.
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W4KVW
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Posts: 503




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« Reply #2 on: August 05, 2010, 01:53:53 PM »

HRO & ICOM AMERICA is a "WINNING" combination & the ONLY combination I use here because they have "NEVER" let me down since 1994. }:>)

Clayton
W4KVW Grin
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W6AAJ
Member

Posts: 5




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« Reply #3 on: August 16, 2010, 09:45:04 PM »

I've been shopping with HRO San Diego for over 25 years and always feel like they are going the extra mile to support me both before and after the sale.  Joe, N6SIX and Jerry (call ?) are excellent.---

Jim W6AAJ
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