I called AES today to order some items. I was told that first time orders need to be paid by Money Order and that after that Transaction is completed I could then use a Credit Card.
"But sir you can purchase a $20 item by Money Order and after that you can order whatever you want with a Credit Card".
My first Question to the Manager is OK so how does a person buying a $20 item Guarantee that the next purchase for $1000 will not end up being fraudulent.
He says that crooks can't bother with all of that so they know that after one purchase is established they are dealing with a legit customer
Wow could he not be more wrong on that! Anyway I said to him "look I CANNOT see your point, since I know in my business that once we process a Credit Card we get paid, even if the card is stolen or no good, once it is approved we get our money". At worst sometimes the CC might send us a letter saying customer XYZ denies making the charge, but once we write back and send copies of the invoice etc it always works in our favor. Well I don't know if something is different for them so I wont argue the point. but I will say it makes for a bad start to doing business.
So I called HRO, I gave them the Credit Card info etc and within 10 Minutes I had a Yaesu G-800DXA along with Clamps etc and a Lightning protector and some other small items processed and finished.
Now the best part is that the HRO PRICES are the same as AES but I saved a TON of MONEY in shipping!! What the heck, I called back AES and said you guys are kidding me, you charge all this money on shipping and your main competitor does it for free, how do you survive. The sales guy said to me oh yeah that s what makes us lose so many customers. He said he wished they would get rid of the shipping but he cant do anything because he just handles sales.
So lets see
HRO -- Free Shipping
HRO -- Treats new customers well
AES -- You pay for Shipping
AES -- Assumes new customers are Thieves
Choice is clear to me..