I think I'm a reasonable person, however, my recent experience with HRD support has been terrible.
Several months ago, I logged a trouble ticket as suggested on HRD's web site specifying several problems with 6.2. I waited a while, but no response.
Next, I left a voice message on HRD's support line referencing the ticket number and asked for a status update on the problems. No response.
Last month, I called their support number (again) and spoke with a woman who Teamviewered into my PC to look at things. She stated that she would be relating the info to someone (I don't recall his name) and I would get a call back.
I have not received any calls, emails, or help. Yes, I did pay for so-called "support."
Three strikes and ur out, in my book.
It's not my intention to go point/counter-point here, but on behalf of our support folks at HRD... I feel that it's worth pointing out that we have many happy customers with support. We don't "bat 1,000", but neither does anyone else in software. I'm often tempted to report the stats about how many support calls/tickets these folks take on a weekly basis... but they're pretty darned good. That said...
The support folks aren't developers and they can't fix bugs in the beta software. Frankly, we don't really want them supporting the beta release... and when folks are brave enough to try the public beta and they have problems, we'd love to hear about those in the public beta forum where other beta testers and developers collaborate about the beta releases.
That web site is: http://forums.hrdsoftwarellc.com/forumdisplay.php?183-HRD-Open-Beta-forum
When folks have problems with the public beta, it sure helps when they all compare notes here... it gets clarity a lot faster as others may experience the same thing.
But if the public beta is too problematic, operators are encouraged to uninstall it and go back to the 294 build... then wait for the next beta build or a final release.
We support our users enthusiastically and will continue to do so.
As I said... wasn't getting into this to sustain a debate... so this will be my last statement on this topic in this thread.
Alan, if you need help... I'm happy to help you myself.