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Author Topic: MFJ  (Read 82152 times)
W5JON
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Posts: 174




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« Reply #90 on: September 22, 2012, 11:29:56 AM »

Try to imagine MFJ with a QC department ....
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WB4AUW
Member

Posts: 42




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« Reply #91 on: September 23, 2012, 06:08:14 PM »

You'd better have a really good imagination.
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W7ARX
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Posts: 470




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« Reply #92 on: April 18, 2014, 07:27:52 AM »

I ordered some Cushcraft antenna parts for an antenna I had, and they charged my account, and then waited, and waited.
So I bought a different antenna and told them, to cancel the order. 

They actually responded that the parts were being shipped.

I got them and asked how to return them, following their directions, never opened the box, but slipped a note under the lid with my name and invoice info.  They received it on april 8.  To date, they have not refunded my money, won't respond to emails, can't reach them on the phone, at least no one with an IQ over 10....

So I called my card company and disputed the amount as it was returned, they received it and should have refunded it.
Here it is, going on 2 weeks and nary a response, nada, nothing.

Eager to get the money, slow to refund, let alone respond to any contact....

Wish Cushcraft were still in business as Cushcraft....

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W1JKA
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Posts: 1807




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« Reply #93 on: April 18, 2014, 07:43:07 AM »

My experience with MFJ communications: Phone best, Tue.-Thur. 2 PM EST, Monday and Friday forget it. Something about the slow pace of life and every thing else in general down there in Mississippi.
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W9CW
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Posts: 109




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« Reply #94 on: April 25, 2014, 02:09:22 PM »

With the many shows (hamfests) that MFJ attend each year, their staff might just be traveling on Friday which may offer a valid answer to the above poster's comment.  Richard Stubbs, who fields a majority of the Customer Service calls, mans the booth at most shows.  It has nothing to do with the "slow pace of life and everything else in general down there in Mississippi."  It's likely a senior staffing issue.  Richard wears a number of hats at MFJ, including the aforementioned Customer Service, creation of ads for magazines, their respective catalog(s), website maintenance, and many others.  And, when their staff returns from shows on Sunday, it's back to work on Monday morning.     
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K1CJS
Member

Posts: 6055




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« Reply #95 on: April 26, 2014, 05:30:05 AM »

Try to imagine MFJ with a QC department ....

You'd better have a really good imagination.

It's there for most hams.  The only thing is that you don't recognize it.  That's why MFJ maybe should be called the new Heathkit--the QC dept. is the end user!   Cheesy
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AD0AR
Member

Posts: 26




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« Reply #96 on: April 30, 2014, 06:46:12 PM »

Here's a new one-  I saw that MFJ had their 2014 catalog released and that I could request one on their site, so I did.  About a month later I got it all right.  The 2013 edition (roll eyes)
How many operators did this happen to?
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K1CJS
Member

Posts: 6055




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« Reply #97 on: May 01, 2014, 04:52:04 AM »

It only took a month?  Last time I requested a catalogue, it took four or five--although I did get the current one.   Cheesy
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N4AAB
Member

Posts: 64


WWW

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« Reply #98 on: June 23, 2014, 07:56:03 AM »

Faster to download it: http://www.mfjenterprises.com/catalog.php
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AC7CW
Member

Posts: 210




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« Reply #99 on: June 23, 2014, 10:29:11 AM »

Playing with RTL-SDR, was looking for a scanner antenna, landed up on the mfj site... they have two discones. One ships with cable and mounting hardware, the other doesn't. I was pleasantly surprised to find that they load up in the ham bands and I have a couple of idle handhelds here, maybe I can hit the repeaters, who knows? I couldn't know about the cable and hardware from the catalog though, I found mention of it on an eham review. [What did people do before eham reviews?] I had already ordered so I contacted customer service and really, it went quite well. I asked about the cable, they said that one model came with extras and one model didn't but the band coverage was different for xmit. I picked that one that matches my handhelds. It arrived after a few days with some information in the package that contradicted what the catalog said about the band coverage!! Essentially, I have an antenna, it's nice looking [still waiting on the mast to ship from mfj though] but I DON'T KNOW WHAT IT IS...  Huh

Just about every time I buy from MFJ I swear off MFJ..... but I come back later! Maybe there is "MFJ Derangement Syndrome"? I saw Martin Jou's interviews on AmateurLogic, maybe watching a Chinese guy with a southern accent keep a straight face while talking about MFJ products affected my ability to reason?

The funny thing is, I know what's going to happen. I'll put the antenna up, I'll play with the RTL-SDR and the two handhelds, I'll be happy with it all... That means I'll probably shop at MFJ some more, someday  Smiley
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KA5PIU
Member

Posts: 446




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« Reply #100 on: June 24, 2014, 05:26:21 PM »

Hello.

You are missing the point.
MFJ is the finest semi-built kit that is 100% assembled in the USA! (Applies to US addresses only).
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K9MHZ
Member

Posts: 433




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« Reply #101 on: July 06, 2014, 05:49:36 AM »

You'd better have a really good imagination.

LOL!   Cheesy
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KD2AJN
Member

Posts: 21




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« Reply #102 on: July 14, 2014, 09:05:26 AM »

MFJ has a pretty good customer service, when I called and told them my antenna tuner wasn't working, the first thing they said was "Did you open it up yet?"
I suppose I shouldn't have been surprised by a ham radio company, but most any other company would void the warranty for opening.
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G7ENQ
Member

Posts: 11




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« Reply #103 on: July 14, 2014, 11:47:58 AM »

Well here's a different MFJ story.... Smiley

My new Cushcraft R8 had a faulty part. An email raising a fault ticket was sent last Monday. By Tuesday, they stated a replacement unit was being built and would be sent to me. It arrived here in Ireland courtesy of UPS this morning - exactly SEVEN DAYS LATER. The unit was installed, tested and I was on the air this evening.

It seems to me that people in MFJ such as Tom Stone AA5MT are doing a damn good job. Clearly this company has had problems in the past, simply based on the number of negative comments on here and elsewhere. I know that some individuals make it their life's work to bitch and moan about anything, real or imagined. However, very few people bother to praise good service. So in my view Tom and his team in Customer Service ARE doing great work and I'd ask others who've had good service to post their views too. I've no connection to MFJ/Cushcraft other than as a customer.

Bill
EI9FDB, G7ENQ
 
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N5INP
Member

Posts: 1273




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« Reply #104 on: July 14, 2014, 12:25:54 PM »

It seems to me that people in MFJ such as Tom Stone AA5MT are doing a damn good job. Clearly this company has had problems in the past, simply based on the number of negative comments on here and elsewhere.

That's great that Mr. Stone is doing a good job, and it's nice that you have said so. The question is, how to reconcile the good reports with the bad ones. If there are very good people working there, as you have testified to, then for some reason their good customer performance attitudes are not being passed on to others in the company. Perhaps there is no budget for meetings or training or mentoring along these lines at MFJ, we can only speculate aas to why. But there appears to be a stark contrast between the "good" and the "bad" at MFJ.
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