SNAFU -- OfficeJet J5750 Printer

[N9LCD]

I finally got my OfficeJet J5750 working -- more or less.  Now I can print the text of emails and fax from the glass.

BUT I CAN'T SCAN.

I bought from HP a CD of software that's supposed to support ALL their multifunction units.  I installed the software.

I STILL CAN'T SCAN either from the "HP SOLUTION CENTER" icon on my desktop or through the Windows "CAMERA & SCANNER WIZARD".  I get an error message that the software can't find my J5750.

When I check "Device Manager" it shows that my printer is properly functioning.

I've heard that there may be conflicts between the latest version of Windows XP (Home Edition) -- I'm updated through May 2012 and the drivers for some of HP's multifunction printers. 

Has anybody had a similar problem?

How can I roll my HP software back to the prior, -7, version?  I can't find my original installation CD anymore.

Thanks!

N9LCD

      

[K6REA]

try this link here.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-48994-3&cc=us&dlc=en&lc=en&os=228&product=3301740&sw_lang=

kevin rea
k6rea

[KJ6RGY]

Have you tried downloading the drivers directly from HP?
Just a thought.