Just a guess, but have you tried to reload/update the firmware? It doesn't sound like you have a software problem, but I'd give that a try before sending it in for repair.
http://www.kenwood.com/i/products/info/amateur/th_d72/thd72_main_update_e.htmlI was ready to send mine in because the PTT button didn't seem to make contact. It turned out to be a software problem that was fixed with the update to 1.05.