>:(I tried purchasing a Yaesu transceiver, antenna tuner, antenna and cable from them about a year ago. After a week of nothing I called them to find out where my order was. It hadn't even been processed yet. The salesman I spoke with got huffy and said "so cancel the order," and I did. No more Universal Radio for me - ever!
Sales people are normally the most motivated people in a company, by both nature and design.
Whenever I encounter a company with surly or uninspired sales people I feel that company has a problem.
Remember - if you have a good experience, you may tell one other guy - a bad experience gets told to dozens.
73 - Rob