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Author Topic: TransWorld Antennas -- very good customer service  (Read 1046 times)
K2CMH
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Posts: 276




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« on: September 14, 2012, 07:58:56 AM »

I recently purchased a TW2010 from TW and had some issues with the shipping costs.  I contacted TW and had a very pleasant experience.  I dealt with Gary.  He was both very quick to respond and very professional.  Although they were not obligated to do so, they swiftly took care of my issue with the best of attitudes.  There are many companies out there that could learn a lot from TW with regard to customer service, at least as far as my experience is concerned.  Based on previous experience with other vendors, I thought I was in for an uphill battle and was dreading contacting them.  I'm glad I did and that my gut instinct was wrong in this case.  Keep up the good work guys, in the end, customer service can make you or break you regardless of the quality of your product.

Carlton
K2CMH
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