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Author Topic: Heil Sound. If only all companies were this good...  (Read 5361 times)
K6CPO
Member

Posts: 164




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« on: September 20, 2013, 12:18:33 PM »

I have an Icom IC-751A that has a Heil HMM hand microphone only.  The mic developed a break in the cable in the PTT circuit and it was too far down the cable to effectively shorten the cable.  I elected to ship it off to Heil for repair. 

I mailed it out last Friday and it came back in today's mail.  One week to Illinois, repaired and back.  Outstanding! And the repair cost was actually less (including shipping) than I anticipated.  In addition, the new cable is a good bit longer that the original and more flexible as well.

I know my next microphone purchase is going to be from Heil.

Excellent repair service!
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AD6KA
Member

Posts: 2238




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« Reply #1 on: September 25, 2013, 06:35:15 PM »

I had one of the earphones on my ProSet lose all audio
two days before a contest. I sent an email off to Heil at
8 PM (Pacific Time) and by 10:30 PM (Pacific) had my answer.

I had fully expected a boilerplate "Send in the unit in for repairs
or refurbishment for $$ plus shipping" letter

From a casual inspection, I was under the impression that the
plastic earphones were sealed units, with no access to serviceable parts.

I got an email back with specific instructions how to disassemble
the earpieces, check their wiring, and either bypass or replace
the Phase Reversal switch. I chose to temporarily bypass
the Phase Reveral switch. Took me maybe 10 minutes.
I later replaced the switch with a $2 one from RS.

Great service from Heil.
73, Ken  AD6KA

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