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Author Topic: MFJ - What more can be said...  (Read 76020 times)
W9BKR
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Posts: 405




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« on: April 20, 2013, 01:02:47 PM »

I doubt Martin bothers to get involved with Customer complaints.  For the past month, I have filled out countless Customer Support forms asking for a PN and price for an antenna replacement part due to their poor QC.  Antenna is intermittent on RCV and need to replace some components, but alas, the instruction sheet doesn't provide any part number or pricing.  To date, I have not heard from MFJ Customer Service.  I wish I could take this antenna to them and shove it up their behind....I am thru with these ass holes....
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W7AIT
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Posts: 488




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« Reply #1 on: April 20, 2013, 01:14:52 PM »

Me too.  EVERYTHING I ever bought from them over the years **always** didn't work, needed repair, rework, further alignment & testing.  What was the worst was latent reliability failures in KW amp power supplies:  at about 600 hours of "on time" they would ALWAYS fail.  Repeatedly!  After the third return and replacement I got my money back. 

They couldn't even get me one of those "power distribution strips" with the 5 way posts, wired correctly.  Mine was miswired and required rework.  How hard can it be to wire two parallel buss wires down a power strip? 

Never again!
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W8AAZ
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Posts: 333




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« Reply #2 on: April 20, 2013, 05:52:54 PM »

Really a shame.  As you may realise, there are not that many companies willing to cater only to a small niche consumer audience like hams, selling them specialised low production stuff with low profit margins. Therefore I hate to see one of the few hams only companies bashed but they should really hire some QC inspectors, or something. 
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KG4RUL
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« Reply #3 on: April 20, 2013, 08:31:22 PM »

What more can be said - Everything I have bought from them worked.
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N0IU
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Posts: 1264


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« Reply #4 on: April 21, 2013, 05:23:38 AM »

EVERYTHING I ever bought from them over the years **always** didn't work, needed repair, rework, further alignment & testing.
Stupid question...

Why did you keep buying from them over the years?

Personally, my 949 tuner is over 20 years old and other than tightening the set screws on the knobs every now and then, it has been working flawlessly.
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AC4RD
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Posts: 1236




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« Reply #5 on: April 21, 2013, 05:47:46 AM »

Personally, my 949 tuner is over 20 years old and other than tightening the set screws on the knobs every now and then, it has been working flawlessly.

The first piece of new (not used) ham equipment I bought, back in 1991 when I was first licensed, was a MFJ tuner.  That tuner still works perfectly well.  I've bought auto-tuners, keyers, paddles, car antenna mounts, and a BUNCH of other MFJ stuff over the years.  I've never had to send anything back to them.  A couple of small issues that were easily fixed, but no returns or major problems.  The prices are good, and I *like* the idea of supporting an American manufacturer.  Call me an MFJ fan!
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W9BKR
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Posts: 405




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« Reply #6 on: April 21, 2013, 09:13:17 AM »

Unfortunately for me, this was a product line they bought out and abused so now there is no support, no spare parts nothing.  What a shame.  I will likely look into another brand, far, far away from anything MFJ can ever acquire (I hope).
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W1JKA
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Posts: 1619




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« Reply #7 on: April 21, 2013, 12:22:45 PM »

  Well I can say this,I have built several Cubs and other MFJ Kits with no problem,with that said most experienced MFJ purchasers of factory built products are well aware of the sometimes iffy QC problem(enough has been written about it)and most do as I which is to check out the solder joints ,loose parts and realignment to your own satisfaction. This is not an ideal situation,but I know what to expect with the relatively lower priced products that I occasionally order from MFJ. I'll put up with these little annoyances if only to support a U.S company in a very competitive market and the hope of MFJ eventually getting its act together.
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K1CJS
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Posts: 5974




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« Reply #8 on: April 22, 2013, 04:02:38 AM »

Look at it this way:  MFJ sells pre-assembled kits that you check over and finalize before use.  Heck, some of the Radio Shack stuff used to be the same--you had to check it and re-solder/clean up connections at times before you could use the stuff with any reliability.  I find that the BEST indication of that are the 20 amp switching power supplies that Radio Shack had on clearance about a decade ago. 

All kinds of complaints about fan noise and interference, yet if you opened them up and cleaned up the connections, trimming leads and resoldering them, just about everything except the fan noise problems could be gotten rid of.  Even then, the fans weren't really all that loud, but you could quiet them by adding 'padding' washers between them and the case.

The point I'm making is that you paid MORE for goods from Radio Shack than you pay for a lot of MFJ manufactured goods, yet you still either had to return goods to Radio Shack for replacement till you got one that met your approval.  It's the same with MFJ, except for the shipping costs.
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W1JKA
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Posts: 1619




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« Reply #9 on: April 22, 2013, 12:01:15 PM »

 I would say that reading all the above post would indicate that if you are a tinkerer and like to get things working to your own satisfaction then buying any non kit MFJ product should always be considered a SEMI Kit on arrival, a condition in which MFJ excels at.
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W8NF
Member

Posts: 53




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« Reply #10 on: April 22, 2013, 03:31:09 PM »

I doubt Martin bothers to get involved with Customer complaints.  For the past month, I have filled out countless Customer Support forms asking for a PN and price for an antenna replacement part due to their poor QC.  Antenna is intermittent on RCV and need to replace some components, but alas, the instruction sheet doesn't provide any part number or pricing.  To date, I have not heard from MFJ Customer Service.  I wish I could take this antenna to them and shove it up their behind....I am thru with these ass holes....
I have repaired MFJ products for other hams and have never had an issue with parts ID or ordering - as long as I used the telephone.

Some companies are simply better at one mode of communications than others.  MFJ appears to be an "in the flesh, over the phone" kind of operation.

Good luck,

Dave W8NF
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KF7TKK
Member

Posts: 3




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« Reply #11 on: April 23, 2013, 01:52:47 PM »

My MFJ-993B intellituner worked perfectly for five months before it died.   It has been six weeks since they received it back at the factory, and still no response from them.  They seem not to worry about making repairs nor replacing the tuner.  I demanded my money back, but they failed to respond to that also.  Meanwhile I have been off the air seven weeks.

Craig KF7TKK
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AC4RD
Member

Posts: 1236




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« Reply #12 on: April 24, 2013, 04:11:23 AM »

My MFJ-993B intellituner worked perfectly for five months before it died.   It has been six weeks since they received it back at the factory ...

This is too late to help, but I'll say it in hopes that it might help someone else.  I put my MFJ-927 autotuner in a spot I thought was protected from the weather, but I was wrong about that.  It was fairly full of rainwater when it finally stopped working.

I took off the cover and dried it for a couple of days, then tried the "reset" process.  It failed, several times in a row.  I went through all the diagnostics and resets in the manual, and it wasn't working.  Ordinarily, I would have given up on it after a half-dozen tries, but I had nothing better to be doing, so I kept doing resets.  After maybe a dozen "system resets," the thing suddenly started working right.  :-)  It's been back up for a few months now and works perfectly well now. 

So, short version:  trying LOTS of "system reset" procedures isn't going to hurt, and it might just help.  FWIW.  73!  --ken
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KF7TKK
Member

Posts: 3




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« Reply #13 on: April 29, 2013, 06:22:37 PM »

The MFJ-993B failure went something like this: Click, click, clack, clack, snap, crackle, pop then a pffft of smoke as the needles went to infinity.  I did not think of soaking it in water.  Anyhow, we are going on eight weeks without any response to my rapidly shortening patience.  It's really a shame they are behaving like this as there are a lot of items in the MFJ catalog I wanted to add to my & XYL's shack.  Next tuner will be a LDG as I have had no problems whatsoever using a Z-817. 
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KE8EC
Member

Posts: 8




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« Reply #14 on: May 05, 2013, 02:50:54 PM »

I have purchased several items from MFJ over the years. Usually I had to find the best bang for the buck. What I can say after using tuners, switches, meters, etc is that each item has performed properly, and will do exactly what it is supposed to do, no more and no less. If you figure on purchasing an item from MFJ and expect, for example, a basic MFJ tuner to miraculously become a Palstar during shipment, that won't happen.
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