Here is my first and last experience with GigaParts.com
I ordered three items, a IC-718 , a G5RV and a RH77CA HT antenna. I placed my order on Monday Feb 17th.
On Friday, February 21, 2014 2:10 PM, Rebecca Avgoustopoulos <email@example.com
This is in regard to the order you placed with us recently.
The RH77CA antennas are currently on backorder so your order may not ship right away.
I apologize for the inconvenience, but we are expecting more soon.
I will keep you updated on the ETA, but you are welcome to let me know if you need to make any changes. If you are in a hurry to receive the rest of your order, I can send it out in two shipments for a $4.00 shipping fee.
Please let me know if there are any alternatives you are interested in.
Thanks so much for your patience!
I responded back Feb 21 at 9:22 PM
Very nice of you to notify me 4 days after I ordered. Next time I will just order from HRO because I know they deliver pronto and if something is back ordered I do not get charged extra for them to send it later.
Have a Great Day!
Rebecca Avgoustopoulos responds back Feb 24 at 6:05 PM
James, I'm very sorry for the delay in sending you a message regarding the backordered item. The website indicates when an item is on backorder, we I offer the opportunity to ship separately in the event that the remainder of the order is ready to ship. We only require a shipping fee if the original order is already shipping for free and the item on backorder does not qualify for free shipping alone.
If you would like, I can waive the shipping fee this time due to the delay in notifying you. I am very sorry about the inconvenience and I don't intend to mislead you in any way. Please let me know if you are still interested and I'll gladly make it happen. Thanks again for your reply.
Rebecca Avgoustopoulos KK4SKL
Three minutes later I get another e-mail from Rebecca
Feb 24 at 6:08 PM
Rebecca Avgoustopoulos James, Correction the antenna is in stock now and I will not need to ship anything separately. I have released it to the shipping department so you should have all items very soon. Again, I'm sorry Again, I'm sorry about the inconvenience.
Rebecca Avgoustopoulos KK4SKL
My response to Rebecca Today February 25th at 2:33 AM
I was just going to cancel my order with you. It seems you folks have a bad reputation on the shipping end. http://www.eham.net/ehamforum/smf/index.php?ehamsid=mif2urq1bmcace54eaqto32e76&topic=90331.0
I ordered a MFJ 259B from HRO last night and it is already shipped and scheduled for delivery Wednesday.
It's nice to know you finally have the antenna in stock and your going to ship my order. Perhaps you can manage to send the tracking number before my shipment from HRO arrives Wednesday. I certainly hope your not sending it USPS.
Quality of service matters and saying sorry does not get the job done.
Have a good day
This morning I checked Gigaparts website to see if the RH77CA HT antenna was in stock, it was not according to their website.
So a couple minutes after they opened this morning I called and spoke to a girl named Sally who told
me they were on back order. Wonderful, I think I am getting jerked around at this point.
So I call back a couple minutes later and speak with another girl named Shelley Mackay and inquire if my order has been shipped. She tells me they are about to box it up and ship it. About to? Hummmm.... I wonder if that is code for, Yea it will be shipped as soon as the RH77CA comes in and I hope they come in today!
Rebecca said the "Antenna" was in stock. I wonder what Antenna she was speaking of!
It appears to be a stall game at this point so I decided to cancel my order with GigaParts.
Today at 10:13 AM
I'm sorry we were unable to fulfill your order in time!
I have attached a copy of your voided sales order to this email for your records.
I do hope we get the opportunity to work with you in the future!
If you have any questions, please don't hesitate to let me know.
Shelley Mackay KK4VST
You blew it big time over a lousy 4 dollars you wanted for shipping the HT antenna.
I ordered My items from HRO and they will be shipped TODAY!