You may want to check the dates for those contacts you confirmed with those states in question. For WAS, the contact can be made at any time (except for Alaska and Hawaii which have to have been made after they were granted statehood), but for the Triple Play, the contact has to have been made after 0000Z on January 1, 2009.
If you still believe LoTW is not working correctly, you can submit a trouble ticket: http://www.arrl.org/lotw-help-ticket
I have had three callsigns since entering the hobby and after I got LoTW up and going, I had a question about merging the three accounts together for WAS and DXCC so I picked up the phone and called the ARRL and the person I talked to walked me through the process in just a few minutes. Their number is 1-860-594-0200. I think this was resolved in less time than it would have taken to fill out a trouble ticket!