LIDO MOUNTS - CompanyReviews Forum at eHam.net

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eHam.net Forum : CompanyReviews : LIDO MOUNTS

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RE: LIDO MOUNTS	Reply
by VK6NRD on March 17, 2008	Mail this to a friend!
Well an update on my order... Just got an email from Jim Newcomb confirming my order will be sent today WOW... Also has said sorry for the bad service. This was after sending 15 emails in a row trying just one last time to try and get my order before I started legal action (I MADE SURE I STOOD OUT IN THE INBOX). It seems this done the job. JUST TO NOTE THE REPLY TO THESE EMAILS TOOK ONLY 10 MINUTES. So now I will await for the delivery and will update the time frame of this when I receive the goods. Rob VK6NRD

RE: LIDO MOUNTS	Reply
by LIDOMOUNTS on March 21, 2008	Mail this to a friend!
Hi, We sent you the mounts you ordered n/c. I apologize, we have been overwhelmed with orders. We have added more staff, and have added AES, HRO, HamStation, Hometek to our dealers list to supply our customers. 73's Jim Newcomb

RE: LIDO MOUNTS	Reply
by LIDOMOUNTS on March 21, 2008	Mail this to a friend!
Hi Rob, I noticed your posting here. I just wanted you to know that we have sent your mounts out today via Priority Global Service. Again I am sorry for the poor service. If anyone has issues with poor service from our company, I can be reached on my cell phone at 9493955487. You may get voice mail on the weekends and after office hours, but I will get back to you within 24 hours. We process hundreds of mounts a week, and we do have many satisfied customers. I see we have not meet expectations for others on e-ham. We will do better. 73's Jim Newcomb

RE: LIDO MOUNTS	Reply
by VK6NRD on March 31, 2008	Mail this to a friend!
Ok this is an update on my order I placed on the 28/02/2008... It is now 01/04/2008 2 months later and I have FINALLY received my mounts... BUT BUT BUT they are not all here so have now just sent another email to find out why. So for me waiting time yet again. Oh one more thing they gave me a nice Pelican light for the trouble they caused the first time which was nice of them and does work well (so I do thankyou for this). Sorry Jim but I think for dealings directly to the public there are many issues there that need to be resolved still (or maybe they have already with your new staff just starting but quite in time for my order). Will update again once I receive the items they missed on my first shipment. Rob VK6NRD

RE: LIDO MOUNTS	Reply
by WA2WMR on July 24, 2008	Mail this to a friend!
Well, after two days of calling and not being able to leave a message because his mailbox is full, I noticed that the "Thank you for calling Lido..." or whatever it was message has been changed to a generic message. Also, the mailbox is still full, and the cell phone seems had a "not in service" message. I wonder if he's calling it quits.

RE: LIDO MOUNTS	Reply
by WA2WMR on July 25, 2008	Mail this to a friend!
Choke choke, gasp gasp. I actually got through and spoke to a real live person. He took my name and address and told me that the correct part will be going out today.

RE: LIDO MOUNTS	Reply
by LIDOMOUNTS on July 31, 2008	Mail this to a friend!
Hi, Just checking to see if you have received the plate. 73's Jim Newcomb

RE: LIDO MOUNTS	Reply
by WA2WMR on July 31, 2008	Mail this to a friend!
Yes, I did recieve the plate a couple of days ago. Thank you. I haven't been able to try it out yet because everything has been moved into a storage bin in preparation for moving. I will check the bin tonight to see if I can find the box with my ham stuff in it and check it out. Thank you Lind WA2WMR

RE: LIDO MOUNTS	Reply
by K6TFZ on October 30, 2008	Mail this to a friend!
Bought one at a ham show a couple of weeks ago. Got it home and had a question. Emailed and had an answer in about 2 hours. Worked for me. Geoff, K6TFZ

RE: LIDO MOUNTS	Reply
by K5WQH on November 13, 2008	Mail this to a friend!
I ordered a mount back on Oct 25 2008. Received an email that it shipped the 27th. my card has been charged and I cannot get in touch with them by telephone or email. Still I have not received the product. My previous experience with Lido was good. I ordered from Crutchfield thru Amazon last Sunday(9 Nov) and received them today(13 Nov).Same price better service.

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