Burghardt Amateur Center - Above & Beyond the - CompanyReviews Forum at eHam.net

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Burghardt Amateur Center - Above & Beyond the	Reply
by LNXAUTHOR on November 4, 2006	Mail this to a friend!
- sometimes it seems that Customer Service has fallen by the wayside with the advent of the Internet, on-line ordering, and the maze of voice-mail Hell... - and many of us might agree that today it's the rare vendor who expresses more than a modicum of concern for repeat business from new customers... - from my recent experience, Burghardt is that rare business that practices a higher standard of service... - i ordered a part for an HT and a motorized antenna, along with an order for a dual-band antenna... unfortunately, the dual-band antenna i recv'd did not have the requisite connector... - so i emailed Burghardt about the problem... - did Burghardt respond the same day? Yes. - did Burghardt make me ship the antenna back? No. - did Burghardt send me a replacement antenna gratis? Yes. Now ask yourself: How many ham radio vendors or businesses would exhibit this type of customer service? My answer: Only one - Burghardt Amateur Center! Kudos to Jim, W0MJY... - did

RE: Burghardt Amateur Center - Above & Beyond	Reply
by HA5RXZ on November 5, 2006	Mail this to a friend!
See, we can have good news in the Company Reviews section if we try hard. If anyone wants to give these good folk some business then their website can be found at: http://www.burghardt-amateur.com HA5RXZ

RE: Burghardt Amateur Center - Above & Beyond	Reply
by WD8PTB on November 14, 2006	Mail this to a friend!
They also do autherized repair for all the major mfgs and you can call and actualy talk to the tech guys. They are also faster than Icom Bellveiw. Don WD8PTB

RE: Burghardt Amateur Center - Above & Beyond	Reply
by KC8TLF on January 6, 2007	Mail this to a friend!
This company is a sore spot for me. I called him up and was going to order a Brand new Icom 746 Pro years back. He said he had a used one that had the diode mod that you could not tell the difference from a brand new one. So I get my like brand new radio, it has a gash in the left hand side near the top. He offered to take it back, but I already spent the money on shipping then to pay shipping back and shipping again on a new radio? I have kept it as a lesson learned. If anyone wants to see the gash, I can take a picture and email it to you of this "you can't tell the difference between it and a brand new radio."

RE: Burghardt Amateur Center - Above & Beyond	Reply
by KI4FUN on January 29, 2007	Mail this to a friend!
"he offered to take it back". So what is the problem??? You buy a radio, it has a problem and you're too cheap to pay the shipping to send it back, then keep it and complain about the guy.

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